Talkatoo

RATING:

4.6

(68)

About Talkatoo

Talkatoo is a speech recognition and dictation solution that helps veterinary organizations utilize the power of speech-to-text technology. With Talkatoo, teams can dictate chart notes on a centralized platform, allowing staff to capture patient information with more efficiency and accuracy. From capturing critical patient information to building library of known terms, Talkatoo allows your hospital to record every moment of their patient’s care.

Talkatoo Pricing

Begins at $95/user/mo and lowers as you add more users and pay annually. View our full pricing here: https://talkatoo.com/pricing

Starting price: 

$139.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Talkatoo Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Talkatoo

1 - 5 of 56 Reviews

Jon

Veterinary, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Talkatoo = More Free Time + Better Medical Records

Talkatoo has literally changed my life. Instead of 2+ hours of medical records every day, I'm able to get them all done, with high quality and accuracy in less than half the time. Now, I actually have time for me! I place a high value on Free Time, because it is so rare. Talkatoo has given me Free Time and Quality of Life. Thank you!!!

PROS

Talkatoo has improved my medical records and literally saves me hours every day! I don't dread the record-keeping as I used to. Talkatoo is able to take my meandering exam room conversation and turn it into a coherent and cohesive medical record. I just hit Record on my phone and it does the rest. I love this product and what I have gained--> FREE TIME!!

CONS

Talkatoo is not perfect, but it is getting there. It is not great at drug names and doesn't consistently populate the medical record with things I've said (such as Body Condition Score.) Just the same, it gets 90% of what I say correct and exceeds all but the most skilled scribes that I had in the exam room.

Reasons for switching to Talkatoo

Talkatoo is generations beyond a simple dictation program. It creates the Medical Record for me. All I have to do is cut and paste! Thank you :-)

Ken

Veterinary, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

Game changer

Exceptionally good so far. Am early into my use of the AI techology of Talkatoo so still learning.

PROS

Talkatoo puts randomly entered presenting concerns and information into a concise SOAP formula, including history presented by the client and various examination findings noted by the vet throughout a 20-45 minute appointment. The AI function identifies what information is important for the medical record and weeds out the social banter between client and vet.

CONS

How long it took for me to discover the AI functions

Reasons for switching to Talkatoo

Was needing to train Dragon on veterinary vocabulary more than I thought I should have to.

Melanie

Veterinary, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

Terrible platform and worse customer satisfaction support.

Before they secured the sale it was all sunshine and roses promising this revolutionary service that in practice is not ready for utilization in any clinic. Our experience was terrible from the minute they took our money, the customer service and collaboration disappeared.

PROS

The concept, AI will be the way of the future to improve a lot of veterinary administrative efficiencies. However this platform (talkatoo verified) is not equipped to deliver the level of attention and support that is required and will not be for some time.

CONS

I felt my team and I were completely taken advantage of, we onboarded onto the talkatoo verified service and were billed right away before the proper setup could be completed. We used this service for 1 week and had to do 50% of the work it was supposed to be relieving us from ourselves. I manually had to go into each patient file and input the doctor notes, $600 later customer service took no accountability for their rushed and failed application of their product. They have an extremely delayed turn around time from recording your notes to the time it is supposed to be uploaded for you into your PMS, waiting days for your notes to be inputted is not effective if you have a high efficiency clinic, better to just pay your support team member to transcribe for your veterinarian as it is a better investment of your money and time. Additionally, the app glitches and does not upload your cases when you think you have submitted them therefore adding additional delays to medical record notes. In our situation our security team was unable to provide remote access to talkatoos team the day they started billing us, what would have been considerate, and client-centered would have been to delay our official start date of their service once the connection was granted and the full experience of their service could be demonstrated, but what they did was charge us for the month and refused to cancel the service and provide a refund. Which has tarnished their reputation and I will proactively not recommending other veterinary clinics to try their service.

Vendor Response

We take pride in our mission to give Veterinary professionals time back in their day. All feedback from our clients is crucial and I appreciate that you took my call. As we spoke about, I’ll reach out to you in a few months to let your team reevaluate our service. I fully understand why you felt let down The delays in us gaining access to your PMS meant you had to shoulder the workload that our team usually handles. In the beginning, growing pains were inevitable, yet this does not excuse our poor customer service. When the issue of refund was raised, we should have done a better job, we were wrong and we are extremely sorry. As the CEO, I place great importance on ensuring our clients are satisfied, which is why after reevaluating the situation, we have issued you a full refund. Please accept my apology again and understand that we highly appreciate your feedback as it has helped us be a better company. Best, Shawn Wilkie

Replied April 2024

Amelia

Veterinary, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

Nice new dictation options

Way better than during COVID. the AI really makes this superior to other dictation platforms as long as you use it. The basic dictation is better than it was before, but is not stellar.

PROS

It is usable in different ways to allow for different workflows. I use the TaDa and Talkatext function to generate physical exams quickly as I type the rest of the medical record. I also use it to record phone calls and then quickly summarize them for the medical record, or emailing a recap to the client.

CONS

the simple dicatation feature is still not very accurate and doesn't know many medical terms.

Reasons for switching to Talkatoo

Switched from TalkingVet, It is not in the list, and it will not let me submit without choosing something from the list.... The boss liked it , we tried it and liked the AI features.

Laurie

Veterinary, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Very happy with Talkatoo!

Great! I would very much recommend Talkatoo to practitioners who need to dictate for EMR - and have found I have gotten in such a habit of dictating to the computer that I now use voice to text for all my texting on my phone. I am very excited to see how AI continues to improve and what Talkatoo will offer!

PROS

Changing from paper to EMR meant typing instead of writing records - something I was not looking forward to. Since using Talkatoo, my charting time has been reduced by a third - and with using Talkatoo's macros I can consistently deliver how I want my notes be recorded.

CONS

As with any software, there is a learning curve - I thought Talkatoo's onboarding was very useful, and with time I have learned my shortcuts to help me deliver my charts the way I want them to look. I do get a little frustrated with certain terms that I know will not be recorded accurately, but these are few and far between.