About MaritzCX

MaritzCX is a cloud-based customer and employee experience solution that assists large-sized enterprises with data collection and customer satisfaction tracking. Its key features include a survey builder, data mining, forecasting and program management.

The application comes with a builder tool which helps team members design survey templates, target audiences and initiate deployment across multiple channels. With its case management feature, users can monitor client feedback, track issues and create responses. Users can compile and analyze comments from customers to generate retention strategies.   

MaritzCX integrates with third-party CRM and marketing automation systems such as Salesforce, Tableau and Marketo. The solution&rsquo...


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Supported Operating System(s):

Web browser (OS agnostic)

2 Reviews of MaritzCX

Overall rating

4.00 / 5 stars

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August 2018

Stavros from TELUS

Verified Reviewer

Company Size: 10,000+ employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

MaritzCX is a great CFM/EFM/CX partner!

TELUS' overall experience with MaritzCX's offerings has been a success-to-date...we have been able to achieve best-in-class response rates (upwards to 45% for SMS), get better value for our money and centralize the majority of our trackers resulting in resource efficiencies. Their client success team has become an extension of our team and we wouldn't have it any other way - they take care of the hard stuff so we can focus on our customers.

Pros

MaritzCX's all-in-one reporting platform - it is extremely easy to use and best of all, it is self-serve! Not only are you able to build customized reporting views in minutes, you can also layer on both Text and Sentiment Analytics to help guide your users and/or insights.

Cons

There are a few reporting enhancements we are working with MaritzCX on that we would like to see added. More Response Rate reporting – particularly on multi-model studies. Also, the addition of Coaching notes/confirmation in record level views that would help further our reporting capabilities and user experience.

March 2019

Sharon from Live and Grow Now Life Coach

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

2.0

March 2019

Good if it is all you have

Pros

This is somewhat of a good backup if your main source is down. Although this would not be my first choice, I have used it for over two years and believe if they could update this would be a pretty good resource.

Cons

There are way too many crashes. Updates are extremely slow and it is somewhat antiquated. Improvements are definitely needed. Does not integrate well with other products.