QuestionPro Software


 

QuestionPro is a cloud-based survey solution that can be customized with brand colors, logos and themes. Surveys can include various question types such as multiple choice, Net Promoter Score (NPS), drop-down menus and more. Users can build surveys from scratch or use pre-made surveys from a library. Videos, images and other media can also be added to surveys.

QuestionPro enables users to either email surveys to respondents or embed it into a website. The solution also offers integration with Facebook, Twitter and LinkedIn, which enables users to post surveys directly to these social networking sites. Users can also send surveys through mobile and tablet apps available on iOS and Android.

Survey responses can be viewed on a centralized dashboard and users can run reports with real-time data of collected responses, visual representation of data and participant statistics. Reports can be exported as MS Word and MS Excel files, among other formats, for further analysis.

 

QuestionPro - Question logic
 
  • QuestionPro - Question logic
    Question logic
  • QuestionPro - Survey-sharing options
    Survey-sharing options
  • QuestionPro - Survey themes
    Survey themes
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

36 Reviews of QuestionPro

Showing 1-20 of 36

 

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Nejla from Global Health Visions
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

This was by far the worst experience we have ever had with a survey platform provider.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
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Value
Support

Nothing - it cost the reputation of my company, relationship with an important client, and thousands of dollars to fix their mistakes.

Cons

Where to start?
1) Complete lack of knowledge of their platform and ability to fix glitches, even on a simple survey
2) Incredibly difficult to get in touch with and get a response
3) False promises to deliver and then nothing and no word about why nothing has been done
4) Complete failure - after days of getting told they would fix it we had to pull the plug and go to another survey platform (Sogo Survey who has been INCREDIBLE!!). This cost threatened a large contract with our client, thousands of dollars to fix, and our reputation as a growing company.

Source: Capterra
 

Dr. Amal from dammam university/Imam Abdul Rahman Bin Faisal University
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

great!

Ease-of-use

Functionality

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Value for Money

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Pros

It is so easy to be used
Also, the instructions are very clear clear
Finally, it is a fast way of gathering and sharing information
the instructor was very cooperative and help me a lot

Cons

Well, nothing serious but there is a problem with regard to sound. it sometimes is not clear enough, and I couldn't tell the instructor or communicate with him.The internet was very slow, the call was interrupted and we have to start from the beginning again

Source: Capterra
 

Philip from Derham Marketing Research
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Simple to use and usually very effective.

Ease-of-use

Functionality

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Support

Great platform for market research surveys.

Pros

Constantly improving product and outstanding and proactive customer support.
Very good range of question type pro formas and capacity to modify the looks to suit individual clients and customers.

Cons

Changes/updates are sometimes made without customers being fully informed. the daily emails about using the platform are just a little too frequent! But it is done on the basis of trying to keep you informed of improvements and alternatives.

Source: Capterra
 

Didier from Pacific Fund Systems

June 2017

June 2017

Love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

Very complete and intuitive.
I tried to initially use Survey Monkey because I needed complicated logic to be done but the only possibility was to subscribe to their full feature option and needed to pay for a one year contract. With Questionpro I got even more and can can cancel anytime

Cons

Maybe the software provides too many possibilities, but this is also a good thing. Fortunately their support is great and has always answered quickly to my questions

Source: Capterra
 

Eric from vSphere-land
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Great features, able to meet my unique needs, fantastic support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

great feature set, great scalability to meet my unique needs that not many other survey companies could do, awesome and responsive support

Cons

wish ranking could be done via drag & drop, interface and help/documentation could be a little better

Source: Capterra
 

Lisha from Global Business School

March 2017

March 2017

Excellency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

I just loved.... the experience is the best. It makes us known how the questions should be in a questionnaire and how to reach people at large in no time

Source: Capterra
 

Michele from Regal

February 2017

February 2017

Training Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

The QuestionPro team has been amazing during our review of survey software. it is such a great value almost hard to believe you get that level of support.

Pros

features, analytics, ease of use, 24/7 support

Source: Capterra
 

Donald from freelance
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

QuestionPro for survey consultants

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

I am primarily a software developer (mostly Java for the past decade+ but also do the technical part of web design and have used a range of Java and JavaScript frameworks). In the past three years I have been involved in several survey projects (mostly marketing oriented, from new product research to customer satisfaction to custom one-time surveys for focus groups). In these projects I have used QuestionPro, SurveyMonkey, and two lesser known survey system. And while we were able to successfully complete all of these projects I did develop a preference: my current "go-to" solution is QuestionPro.

Pros

Easy to use, solid support via chat and email.

Cons

The documentation could be better indexed and more thorough. And the handling of conditional logic could be more flexible. But in general, the default conditional logic (without custom JavaScript) is better than the competition.

Source: Capterra
 

Asta from VIRK

December 2016

December 2016

A good survey program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

This program has helped us to keep track of our customer surveys. It takes some time to learn how to use it, but it is possible to construct very complex surveys.

Source: Capterra
 

Philip from Derham Marketing Research
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

QuestionPro - an excellent software and support service for researchers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

Have used QuestionPro online survey software for some years. Is easy to learn to use, is effective and customisable and includes the visual, video, audio and upload features you would expect. What makes it stand out particularly is the high quality of its support staff. They are well trained, competent, quick and courteous. As a marketing researcher's package, with the range of reporting options, QuestionPro is a service I strongly recommend to others.

Pros

Easy to use, but very effective in use - both by the survey creators and by the respondents.

Cons

Regular updates and improvements mean you need to regularly refresh what you know about using it, so is not a learn once and know package. Though usually incremental improvements.

Advice to Others

Well worth testing to see if it meets your needs. It allows unlimited responses, which is a marked advance on the cost per respondent of other similar products, if you are open to receiving ans many as wish to respond.

Source: Capterra
 

Kerri from The University of Edinburgh

September 2016

September 2016

Terrible Survey Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

When signing up for QuestionPro, we signed up specifically to use their "FlexGrid" question. I emailed specifically asking which level of membership we needed in order to use this question and was told we needed a corporate membership. Weeks after signing up, after paying and as we were preparing to pilot our study, the flex grid question was suddenly no longer available. When I questioned this, I was told they had decided to move that question type to a higher membership level and it was no longer available. After some back and forth, they let us have it if we paid in bulk for a few months.

Then, once we were collecting our data and exporting it, we realised there was missing data. Luckily, our survey was small and had >35 respondents who we knew and could speak to. In conversing with the respondents, some of them reported filling in data for more flex grid questions then what we were showing in the exported data.

When we contacted QuestionPro regarding this, not only do they not realise the severity of this (it puts into question the validity of all our results and we need to essentially re-run the entire survey, re-contact all of our respondents and confirm their responses), but it also puts into question all of the surveys they've conducted, especially for bigger surveys where their clients might not have personal relationships with their respondents and might not be able to recognise that there is missing data or missing responses.

QuestionPro blamed the missing data on our respondents not filling in the data. I could understand this being the case for 1 or 2 participants (maybe they made a mistake on the form); however, about 40% of the respondents contacted so far have reported that the data we have does not match the data they entered. This is a serious problem.

Cons

The data from this survey is completely unreliable and cannot be used for any research. We have to re-run our survey and re-contact all participants.

Advice to Others

Do not use this software.

Source: Capterra
 

Susan from Blue Wave
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Easy to use, extra features can be expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

Easy to use and has many features, the extra features can be a bit pricey. Provides many sample questions to facilitate use, best to communicate through Twitter.

Pros

Easy to use, great extra features

Cons

price of extra features

Advice to Others

Best way to communicate seems to be Twitter

Source: Capterra
 

Eduardo from Servicios de Apoyo y Reforzamiento del Crecimiento Humano, SEARCH, C.A.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Excellent pattform to conduct surveys

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have one very good experience using QuestionPro in his free mode and the free professional trial with very good results and support

Pros

Many features in the free mode

Cons

None

Advice to Others

The best cost/benefits relationship

Source: Capterra
 

Eduardo from Servicios de Apoyo y Reforzamiento del Crecimiento Humano, SEARCH, C.A.

May 2016

May 2016

Very intuitive, professional and complete survey software with a lot of features

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Support

I don't have cons. Only pros. Very good experience with the free plan and trying the pro plan for 15 days

Source: Capterra
 

Alice from Countryside Leader Award

February 2016

February 2016

Does the job - easy and reliable

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have only used the basic functions of this software, but it reliably:
- Saves all my data from 4 years of use
- Copies and stores surveys in different folders (archive etc.)
- Creates survey links that I can customise and send out to clients
- Allows me to share the feedback with staff

Customer service is 100%.

Thank you

Source: Capterra
 

Guy from Légendes de montagne

January 2016

January 2016

Ready & Rapid

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Customer Service is ready and rapid.

Source: Capterra
 

Yesan from SAIACS

December 2015

December 2015

Online Survey Tool

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Quality
Support

One of the best online survey tools that i have ever come across. Easy to use and excellent customer service support. A must for empirical research scholars.

Source: Capterra
 

Ari from Gathering place (start up)

October 2015

October 2015

Great product. Responsive collective customer service. Impecable data collection

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Support

A product & Service backed by the best customer service in the industry. Quickly gathers pertinent customer data . Very cost effective product. Great overall experience and a true leader in the industry.

Source: Capterra
 

Michael from Virginia Commonwealth University

September 2015

September 2015

Very positive overall

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The customer service is very good with the product - I had a follow-up issue that I was really concerned about and our account rep got back to me with the information I was looking for in less than an hour.

The product is really well featured and pretty straightforward to use - hard to call this a negative - there are so many features it can be a bit of a treasure hunt to find them - but I haven't been let down yet!

Source: Capterra
 

Kristi from Alldronesupport

August 2015

August 2015

Great Product paired with Excellent Customer Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Really enjoyed creating and using this survey platform. Any time I had a problem, customer service was quick to help.

Source: Capterra
 
 
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