QuestionPro software


43 reviews(4.5/5)
43 reviews(4.5/5)

QuestionPro is a cloud-based survey solution that can be customized with brand colors, logos and themes. Surveys can include various question types such as multiple choice, Net Promoter Score (NPS), drop-down menus and more. Users can build surveys from scratch or use pre-made surveys from a library. Videos, images and other media can also be added to surveys.

QuestionPro enables users to either email surveys to respondents or embed it into a website. The solution also offers integration with Facebook, Twitter and LinkedIn, which enables users to post surveys directly to these social networking sites. Users can also send surveys through mobile and tablet apps available on iOS and Android.

Survey responses can be viewed on a centralized dashboard and users can run reports with real-time data of collected responses, visual representation of data and participant statistics. Reports can be exported as MS Word and MS Excel files, among other formats, for further analysis.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

43 Reviews of QuestionPro

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  • Zach from Sylvane

    June 2018

    Good replacement for our last option

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very user friendly for implementing the "coding" part -- I do not work on the Tech team, and I was able to get everyone on my staff set up with a link to a survey with little help.

    Cons

    More customization would be nice, especially on how the links look for customers such as fonts or more graphics to help make it fit our company and our customers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    Extremely poor support. Extremely unreliable in what they promise...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The platform provides good features but not much different from other platforms. It is also very easy to use. It is Good for fun but not for critical or serious research.

    Cons

    The support is extremely poor. They have very basic knowledge about thier platform. When things get a little bit more than basic they cannot help. Moreover, we found a bug in the analysis part. They accepted but said we are not going to solve it... Never trust what they offer you in their webpages. For example they currently offer free student access and one year free license after graduation in their webpages. But when we contacted them for one year free license after graduation, they said it is not valid anymore... In general you can never trust them

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Serpil from Antorka

    April 2018

    Perfect survey platform with realistic results.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can recommend for companies making online surveys. Results are great and satisfactory.

    Pros

    I liked the most that QuestionPro is easy to use comparing with others, also it is user friendly product. You can prepare your questions and make effective online surveys with reliable and honest results. I like using this software.

    Cons

    it has been 7 months that I am using this software, till now I did not have any problem it is really easy to use and safe software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rita from Maxim Software

    Specialty: Other

    Number of employees: 1 employee

    April 2018

    It's ugly, but does the job

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    For what you pay for, it does the job. It's ok and well divided, it's easy to walk around and make the questions. The logic is ok. And the replies of the survey can be downloaded as a spreadsheet, and you can also see as charts.

    Cons

    As a Graphic Designer, I am always looking for nice programs that make my life easier. This one is painful to look but does the job.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Joanne from Non-Profit

    Number of employees: 11-50 employees

    March 2018

    Disgusted you cannot print survey results to Word.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None as I could not print my report.

    Pros

    The survey was easy to build and the distribution went well. Charts were easy to understand and we felt it was a successful survey.

    Cons

    Survey results cannot be printed unless you opt for the version. I contacted the Chat line and there were no options available. Absolutely ridiculous

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Aaron from Bluegrass IIBA Chapter

    Number of employees: 501-1,000 employees

    January 2018

    QuestionPro allows us to gain customer intelligence about our community.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Cost Effective Create slicker surveys that our customers wish to complete Higher response rate We use the Non-profit waiver which has made it much more valuable a tool for us to use. It has been great working with the package. We have not needed to use customer service yet.

    Pros

    We use QuestionPro to ask about our community's experience with our association. It has more intuitive and sleaker options in ways to ask questions and gather needed information from our customers. We find it very straight-forward to use and can develop a survey in minutes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Grant from Nutmeg Saving and Investment Ltd

    Number of employees: 51-200 employees

    November 2017

    Very powerful survey tool, though relatively straightforward to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ability to build quite complex survey structures, with features such as conjoint that I have not previously found available on a self-serve platform.

    Cons

    Manipulation of images for testing purposes can be a little limited - I had a sizing issue that couldn't get resolved

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nejla from Global Health Visions

    Number of employees: 11-50 employees

    October 2017

    This was by far the worst experience we have ever had with a survey platform provider.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nothing - it cost the reputation of my company, relationship with an important client, and thousands of dollars to fix their mistakes.

    Cons

    Where to start?
    1) Complete lack of knowledge of their platform and ability to fix glitches, even on a simple survey
    2) Incredibly difficult to get in touch with and get a response
    3) False promises to deliver and then nothing and no word about why nothing has been done
    4) Complete failure - after days of getting told they would fix it we had to pull the plug and go to another survey platform (Sogo Survey who has been INCREDIBLE!!). This cost threatened a large contract with our client, thousands of dollars to fix, and our reputation as a growing company.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dr. Amal from dammam university/Imam Abdul Rahman Bin Faisal University

    Number of employees: 5,001-10,000 employees

    September 2017

    great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is so easy to be used
    Also, the instructions are very clear clear
    Finally, it is a fast way of gathering and sharing information
    the instructor was very cooperative and help me a lot

    Cons

    Well, nothing serious but there is a problem with regard to sound. it sometimes is not clear enough, and I couldn't tell the instructor or communicate with him.The internet was very slow, the call was interrupted and we have to start from the beginning again

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Philip from Derham Marketing Research

    Number of employees: 2-10 employees

    July 2017

    Simple to use and usually very effective.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great platform for market research surveys.

    Pros

    Constantly improving product and outstanding and proactive customer support.
    Very good range of question type pro formas and capacity to modify the looks to suit individual clients and customers.

    Cons

    Changes/updates are sometimes made without customers being fully informed. the daily emails about using the platform are just a little too frequent! But it is done on the basis of trying to keep you informed of improvements and alternatives.

    Review Source: Capterra
  • Didier from Pacific Fund Systems

    June 2017

    Love it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very complete and intuitive.
    I tried to initially use Survey Monkey because I needed complicated logic to be done but the only possibility was to subscribe to their full feature option and needed to pay for a one year contract. With Questionpro I got even more and can can cancel anytime

    Cons

    Maybe the software provides too many possibilities, but this is also a good thing. Fortunately their support is great and has always answered quickly to my questions

    Review Source: Capterra
  • Eric from vSphere-land

    Number of employees: 1 employee

    May 2017

    Great features, able to meet my unique needs, fantastic support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    great feature set, great scalability to meet my unique needs that not many other survey companies could do, awesome and responsive support

    Cons

    wish ranking could be done via drag & drop, interface and help/documentation could be a little better

    Review Source: Capterra
  • Lisha from Global Business School

    March 2017

    Excellency

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I just loved.... the experience is the best. It makes us known how the questions should be in a questionnaire and how to reach people at large in no time

    Review Source: Capterra
  • Michele from Regal

    February 2017

    Training Manager

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The QuestionPro team has been amazing during our review of survey software. it is such a great value almost hard to believe you get that level of support.

    Pros

    features, analytics, ease of use, 24/7 support

    Review Source: Capterra
  • Donald from freelance

    Number of employees: 1 employee

    January 2017

    QuestionPro for survey consultants

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am primarily a software developer (mostly Java for the past decade+ but also do the technical part of web design and have used a range of Java and JavaScript frameworks). In the past three years I have been involved in several survey projects (mostly marketing oriented, from new product research to customer satisfaction to custom one-time surveys for focus groups). In these projects I have used QuestionPro, SurveyMonkey, and two lesser known survey system. And while we were able to successfully complete all of these projects I did develop a preference: my current "go-to" solution is QuestionPro.

    Pros

    Easy to use, solid support via chat and email.

    Cons

    The documentation could be better indexed and more thorough. And the handling of conditional logic could be more flexible. But in general, the default conditional logic (without custom JavaScript) is better than the competition.

    Review Source: Capterra
  • Asta from VIRK

    December 2016

    A good survey program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This program has helped us to keep track of our customer surveys. It takes some time to learn how to use it, but it is possible to construct very complex surveys.

    Review Source: Capterra
  • Philip from Derham Marketing Research

    Number of employees: 2-10 employees

    October 2016

    QuestionPro - an excellent software and support service for researchers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Have used QuestionPro online survey software for some years. Is easy to learn to use, is effective and customisable and includes the visual, video, audio and upload features you would expect. What makes it stand out particularly is the high quality of its support staff. They are well trained, competent, quick and courteous. As a marketing researcher's package, with the range of reporting options, QuestionPro is a service I strongly recommend to others.

    Pros

    Easy to use, but very effective in use - both by the survey creators and by the respondents.

    Cons

    Regular updates and improvements mean you need to regularly refresh what you know about using it, so is not a learn once and know package. Though usually incremental improvements.

    Review Source: Capterra
  • Kerri from The University of Edinburgh

    September 2016

    Terrible Survey Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When signing up for QuestionPro, we signed up specifically to use their "FlexGrid" question. I emailed specifically asking which level of membership we needed in order to use this question and was told we needed a corporate membership. Weeks after signing up, after paying and as we were preparing to pilot our study, the flex grid question was suddenly no longer available. When I questioned this, I was told they had decided to move that question type to a higher membership level and it was no longer available. After some back and forth, they let us have it if we paid in bulk for a few months. Then, once we were collecting our data and exporting it, we realised there was missing data. Luckily, our survey was small and had >35 respondents who we knew and could speak to. In conversing with the respondents, some of them reported filling in data for more flex grid questions then what we were showing in the exported data. When we contacted QuestionPro regarding this, not only do they not realise the severity of this (it puts into question the validity of all our results and we need to essentially re-run the entire survey, re-contact all of our respondents and confirm their responses), but it also puts into question all of the surveys they've conducted, especially for bigger surveys where their clients might not have personal relationships with their respondents and might not be able to recognise that there is missing data or missing responses. QuestionPro blamed the missing data on our respondents not filling in the data. I could understand this being the case for 1 or 2 participants (maybe they made a mistake on the form); however, about 40% of the respondents contacted so far have reported that the data we have does not match the data they entered. This is a serious problem.

    Cons

    The data from this survey is completely unreliable and cannot be used for any research. We have to re-run our survey and re-contact all participants.

    Review Source: Capterra
  • Susan from Blue Wave

    Number of employees: 2-10 employees

    July 2016

    Easy to use, extra features can be expensive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use and has many features, the extra features can be a bit pricey. Provides many sample questions to facilitate use, best to communicate through Twitter.

    Pros

    Easy to use, great extra features

    Cons

    price of extra features

    Review Source: Capterra
  • Eduardo from Servicios de Apoyo y Reforzamiento del Crecimiento Humano, SEARCH, C.A.

    Number of employees: 2-10 employees

    July 2016

    Excellent pattform to conduct surveys

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have one very good experience using QuestionPro in his free mode and the free professional trial with very good results and support

    Pros

    Many features in the free mode

    Cons

    None

    Review Source: Capterra
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