About Refiner

Refiner is a cloud-based survey management solution that enables businesses to streamline processes related to data collection, customer engagement, feedback monitoring and more. Professionals can utilize the platform to launch ad-hoc survey campaigns and target segmented customers based on traits, behavior and other metrics.

Refiner's feedback hub allows enterprises to quickly access, filter and analyze incoming survey responses on a centralized platform. Users can notify team members about survey completion via Slack or email and visualize collected data in the form of timeline, pie and bar charts. Additionally, managers can add various data entry tools into surveys such as multiple-choice questions, free text responses and ratings among others.

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Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of Refiner

Overall rating

4.67 / 5 stars

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July 2020

Jonny from SEO Scout.com

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Super flexible feedback tool for a wide range of uses

The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers.

Pros

Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then.

Cons

There is no option to send surveys by email yet. According to their support this will be added though in the future.

July 2020

Carlos from Quaderno

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Beautiful in-product surveys for SaaS

We had a great experience so far. Very well designed app, reactive support and fair pricing. Recommended!

Pros

Refiner is a simple, yet powerful customer survey tool for SaaS companies. Their in-app NPS survey widget is beautifully designed and yields to much higher response rates than surveys sent by email. We also like the idea that they support other types of surveys. With Refiner we can ask our users any kind of question whenever we need more insights on a topic (e.g. product research).

Cons

It would be nice if Refiner could also send surveys by email as a backup.

July 2020

Joshua from SureSwift Capital

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

July 2020

Great Net Promoter Score tool for SaaS products

Setting up Refiner was really easy and we got our first NPS feedback coming in within a couple of minutes. Compared to other NPS solutions, it's obvious that Refiner was designed to match the needs of SaaS companies.

Pros

We really enjoyed the flexibility of Refiner and the ease of use. It allowed us to run NPS surveys and ask customized follow-up questions. The integrations made it very easy to push NPS feedback to email marketing automation tool.

Cons

None I can think of at present. It has been really helpful.