About SightMill

SightMill is a cloud-based survey management solution designed to help businesses create and conduct net promoter score (NPS) surveys. It allows users to generate and deliver surveys to customers via SMS, emails or by embedding it into business websites. Furthermore, it assists organizations to gather client feedback, improving customers’ engagement with the brand.

Key features include alerts, email scheduling, reporting, data import/export and customizable templates. SightMill helps businesses build personalized feedback surveys for events and categorize or tag received responses by venues, prices or specific topics. Additionally, it lets users identify and gain insights into trends and patterns with tools such as tables and graphs.

SightMill e...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

4 Reviews of SightMill

Overall rating

4.75 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 4 of 4 results

Do you use this product?Write a review

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Great Software and a great Company to do business with!

I couldn't recommend more highly. Great product and great company.

Pros

Easy to install, easy to use and very affordable. The reporting tools are clear and really provide valuable insight into what customers are thinking. And as a widely used industry standard, NPS is something we can use directly with our customers. Plus SightMill are a joy to work with - helpful and responsive at all times.

Cons

We were happy to insert the code ourselves which I imagine can sometimes be an issue for less able organisations

July 2018

Anna from Albetta

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

A really valuable insight into customer experience when purchasing through our website.

Pros

Very straightforward to install, even for the technologically challenged! The survey results are easy to track and review and the verbatims have given us detailed insights into what we've got right and what we need to work on. There is always help available when needed - it's great that the SightMill team is so responsive.

Cons

We found some of the reporting tools a bit challenging to work with at first, but they have since been updated and there's now really nothing that we've a problem with.

November 2018

Adam from English Language Learning

Verified Reviewer

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Multi-site integration easier than expected

Any problems we encountered we very swiftly resolved, to their credit.

Pros

We’ve implemented Sightmill on two occasions now, one for a client business and one for one of our own online ventures. Both times, we’ve had invaluable insights into what customers are really thinking.

Cons

Integrating with a client custom web service was harder than expected

August 2017

Ben from The Streaming Company.com

Verified Reviewer

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2017

Easy setup and great features - a simple choice when implementing NPS by email and at live events

Pros

Basic functions are easy - impressive list of advanced features too which we are learning to use but seem intuitive. Great support when required to get us started

Cons

Integration to our CRM wasn't available when we started, but it's now been added to the roadmap so we look forward to adding that feature