Sightmill customer feedback score screenshot
Supported Operating System(s):
Web browser (OS agnostic)About SightMill
SightMill is a cloud-based survey management solution designed to help businesses create and conduct net promoter score (NPS) surveys. It allows users to generate and deliver surveys to customers via SMS, emails or by embedding it into business websites. Furthermore, it assists organizations to gather client feedback, improving customers’ engagement with the brand.
Key features include alerts, email scheduling, reporting, data import/export and customizable templates. SightMill helps businesses build personalized feedback surveys for events and categorize or tag received responses by venues, prices or specific topics. Additionally, it lets users identify and gain insights into trends and patterns with tools such as tables and graphs.
4 Reviews of SightMill
Overall rating
4.75 / 5 stars
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November 2018
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Great Software and a great Company to do business with!
I couldn't recommend more highly. Great product and great company.
Pros
Easy to install, easy to use and very affordable. The reporting tools are clear and really provide valuable insight into what customers are thinking. And as a widely used industry standard, NPS is something we can use directly with our customers. Plus SightMill are a joy to work with - helpful and responsive at all times.
Cons
We were happy to insert the code ourselves which I imagine can sometimes be an issue for less able organisations
July 2018
Anna from Albetta
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2018
A really valuable insight into customer experience when purchasing through our website.
Pros
Very straightforward to install, even for the technologically challenged! The survey results are easy to track and review and the verbatims have given us detailed insights into what we've got right and what we need to work on. There is always help available when needed - it's great that the SightMill team is so responsive.
Cons
We found some of the reporting tools a bit challenging to work with at first, but they have since been updated and there's now really nothing that we've a problem with.
November 2018
Adam from English Language Learning
Verified Reviewer
Company Size: 11-50 employees
Industry: Education Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Multi-site integration easier than expected
Any problems we encountered we very swiftly resolved, to their credit.
Pros
We’ve implemented Sightmill on two occasions now, one for a client business and one for one of our own online ventures. Both times, we’ve had invaluable insights into what customers are really thinking.
Cons
Integrating with a client custom web service was harder than expected
August 2017
Ben from The Streaming Company.com
Industry: Internet
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2017
Easy setup and great features - a simple choice when implementing NPS by email and at live events
Pros
Basic functions are easy - impressive list of advanced features too which we are learning to use but seem intuitive. Great support when required to get us started
Cons
Integration to our CRM wasn't available when we started, but it's now been added to the roadmap so we look forward to adding that feature