About Survey Planet

You can contact Surveyplanet customer support at any time and they will usually respond in minutes during business hours.


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14 Reviews of Survey Planet

Average User Ratings

Overall

4.79 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(12)

12

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

September 2021

User Profile Picture

Fred Xorla from DRIAN Ghana

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Great for quickly creating and deploying online surveys

Survey Planet is very well suited for light surveys and market or client polling and has therefore been quite useful for us to quickly gather feedback from our collaborators during or after joint public events. The training or learning time for new users has also been very minimal, with most new team members teaching themselves off a few online tutorial videos. and that has been the most useful upside to switching to Survey Planet for our light surveys.

Pros

The most outstanding thing about Survey Planet is that it is extremely easy to learn and use. The customization options offered under the free plan aren't too bad either; as compared to other free alternatives. Finally, there isn't a cap on the number of surveys that could be deployed in a given month. And that's not the case with most others

Cons

Data organization and management features are greatly underdeveloped. A lot more could be done to help users preview, manage and carry out light analysis of collected data. I was expecting a lot more in this regard on the paid version.

Reasons for Choosing Survey Planet

The were all quite similar, without much difference So we keep switching, and it depends mostly on the preference of the team leader which one we end up going with

Reasons for Switching to Survey Planet

Survey Planet was cheaper, even if not as sophisticated, it served the purpose for which we were using Typeform 60% of the time.

September 2021

Grace from The Gas Consortium

Company Size: 11-50 employees

Industry: Public Policy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2021

This is one of the best survey tools I have ever used

I have worked with Survey Planet in both my previous job and the current one. The ease of use is not comparable to any of the other survey software I have used, which was why I recommended it for the team when I joined my current job. We rely on it to gather ideas from our project partners and clients on our activities and also gather insights from sector players when working on new research ideas. The entire process of creating the surveys and receiving data can be achieved very promptly and very efficiently. It has been really wonderful to work with.

Pros

Survey Planet allows me to preview the look and feel of my questionnaire on both pc and mobile devices while designing it. This gives me the chance to revise any layout or visual elements before launching and allows me to ensure maximum user friendliness for my respondents. Another thing I like about Survey Planet are the templates. They are very extensive and mostly only require very little editing to have them ready.

Cons

What would be really great is if they could add more features for working with multimedia content like audio notes and videos into our questionnaires.

Reasons for Choosing Survey Planet

There was no particular reason actually.

Reasons for Switching to Survey Planet

Survey Planet has an easier and faster survey builder.

Response from Survey Planet

Replied September 2021

Hi Grace, thank you for your kind words! We are looking forward to incorporating file uploads and multimedia in the future as this is a highly requested feature. Please stay tuned until future updates! -David

October 2021

Merrek from Best Of Detroit LLC

Company Size: 11-50 employees

Industry: Media Production

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Love Survey Planet

Great experience. Excellent software and customer service.

Pros

I love that the software is extremely user-friendly and I love their excellent customer service. Special thank you to [SENSITIVE CONTENT] for helping me.

Cons

I cannot think of anything. It is an excellent product.

Reasons for Choosing Survey Planet

I found it to be user friendly, customer service and price.

Response from Survey Planet

Replied October 2021

Hi Merrek, Thank you for your kind words. We are happy to hear that you are satisfied with our services! If you need anything you can always contact us at support@surveyplanet.com or leave us feedback at feedback@surveyplanet.com -David

August 2021

Joshua from AutoManf

Company Size: 1,001-5,000 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

August 2021

Survey Planet Review

Great

Pros

Used it for surveys here at work. It has been used for teaching purposes also.

Cons

The options needs to be out there to be sent via text messages.

Response from Survey Planet

Replied August 2021

*The options needs to be out there to be sent via text messages.* Hi Joshua, we do offer notifications over text and email. You can find those options in your profile settings. Click on the 3dots in the upper right corner, then click on Account, and then add your phone number. After that go to the Survey that you want to get notifications for. Click on Settings, then notifications, and then check the notifications for text or email. Good luck with your surveys!

July 2021

Justin from South Dakota Board of Regents

Company Size: 5,001-10,000 employees

Industry: Higher Education

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

July 2021

Survey Planet's Online Survey and Polling

Our overall experience with Survey Planet has been overwhelmingly positive. The faculty love being able to ask the students questions and poll their views and provide a confidential and anonymous way to do it.

Pros

What we liked most about Survey Builder is the ease of use. The software walks you through step-by-step from creating the name of the survey, to the questions posed to your audience, what format you want the questions in (written response or multiple choice or other) then allows you to preview the survey before submitting it. We, the management team all agreed it was so user friendly and easy to use.

Cons

There is literally nothing that the faculty and staff disliked about using Survey Planet online, so this is the easiest response I'm going to have.

Reasons for Choosing Survey Planet

Survey Planet's ease of use and reliable web platform has been a big plus for all of universities here. The staff likes the website is open all day every day and can save surveys in different stages of completion.

Reasons for Switching to Survey Planet

We wanted to see what are options were in the survey and polling marketplace and we had been given a positive view of Survey Planet by colleague's in higher education here in the Midwest.

Response from Survey Planet

Replied August 2021

Thank you for your Kind words, Justin! Good luck with your surveys!