SurveyGizmo Software


SurveyGizmo is a cloud-based survey solution for enterprises of all sizes. It’s suitable for industries such as market research, health care, compliance, marketing, nonprofit and education. Primary features include survey scripting, advanced logic, email campaigns, data import, reporting and distribution via mail, link and social media.

The solution enables companies to collect feedback, assess offerings and understand market needs via research. Other features include compliance management, data cleaning, quota application, conjoint analysis, crosstab analysis, open-text analysis and coding.

SurveyGizmo allows users to work on multiple surveys at the same time. It supports multiple languages and protects the data by using anti-hacking measures, firewall and security scans. It offers integration with Salesforce Marketing Cloud, Google Analytics, Google Spreadsheets, Webhooks, Social Media, Zapier and more.

SurveyGizmo is available with a monthly subscription pricing option. Support is offered via phone, email, documentation, live chat and community forums.

Email campaign
Email campaign

Email campaign

Reporting

Reporting

Results dashboard

Results dashboard

Social media integration

Social media integration

Survey creation

Survey creation

Theme management

Theme management

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



225 Reviews of SurveyGizmo

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 225 reviews

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2018

Nice for bulk editing

Pros

I love the bulk edit feature of SurveyGizmo, which lets me steam-line some of my operations. I use this tool to create many different types of forms.

Cons

I think the support of SurveyGizmo is lacking and I've recently had trouble trying to get some of my issues solved.

Review Source: GetApp
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2018

Quick and easy survey building

Pros

SurveyGizmo makes it easy to create surveys that look clean and professional. The platform is very intuitive and has many great features.

Cons

I feel like the reporting and segmentation of responses could be a little stronger. Otherwise, if you're in need of creating and completing a quick survey, this will get the job done.

Review Source: Capterra

Eli from Vidology

Number of employees:  1 employee

Ease-of-use

Functionality

October 2018

Easy to use, features lacking

Pros

It is easy to set up surveys and view statistics about them.

Cons

There is no app or way to manage my surveys on the go easily.

Review Source: Capterra
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

October 2018

Easiest tool for survey-building

Pros

It's reaaly easy to build, edit, test and share surveys. Logic options are easy to use and apply

Cons

Altough we have a subscription, a lot of features were not available for use. There was a great need for multiple options within a question but the tool only allows you a single action per question.

Review Source: Capterra

Hasan from AZER TURK BANK OJSC

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Effective tool for minimizing risks and avoiding from extra costs

SurveyGizmo is time, money and energy saver. I can’t imagine our company without Surveygizmo. We do more with less employees thanks to SurveyGizmo.

Pros

Sometimes companies need to focus to a specific region or specific target group of people and learn their need in order to make right desicion and create right marketing campaigns. But for such targeting and research companies need many employees and budget. Comparing future revenue and current costs it is not profitable and affordable for companies. To avoid from such costs SurveyGizmo offers rich variety of services. SurveyGizmo not only collects data but also gives companies comprehensive analysis in order to make smart decisions. My company also uses SurveyGizmo and thanks to it almost all marketing campaigns of our company ended with success.

Cons

Due to human psychology when people feels that they are participating in a survey they tend to answer different than reality and as a result wrong decisions can be made by companies. Therefore SurveyGizmo must use different tools to avoid from such issues.

Review Source: Capterra

Jacob from Owen J Roberts School District

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Excellent and easy money

Late disqualifications sometimes

Pros

The ease of taking surveys to earn extra income

Cons

sometimes the amount of time it took and late disqualifications

Review Source: Capterra

Allen from VIZ Media, LLC

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Makes Surveys Simple

It works. Donezoes.

Pros

Survey Gizmo is easy to set up and has great reporting tools (provided that your survey was designed well, of course).

Cons

I wish the templates were easier to integrate.

Review Source: Capterra

Clare from Arts Economics

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

AVOID Survey Gizmo

Awful.

Pros

Survey Gizmo started out as a reasonably priced and better alternative to Survey Monkey. They did this to ensure good reviews etc and get customers. They weren't particularly better- just a very average product that was easy to use.

Cons

They contacted me a month before my plan was due to expire and told me they were " retiring" the service they had offered me and to maintain the same services, I had to accept a 400% plus increase in price. Their customer service were clueless and obnoxious and they took an extra unauthorized payment from my credit card when I said in writing I was no longer interested in the subscription. I'm now having to deal with this as a fraudulent payment on my c/ card. What a waste of time and energy for a product that was so average to begin with.

Review Source: Capterra

Beth from NewFoundry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Expensive for low-volume researchers

Pros

This survey platform offers a full feature set of survey tools, such as answer piping/logic plus a good set of analysis tools.

Cons

The new pricing structure that they put in place as of about a year ago or so has made it too expensive. Unless you are doing a high volume of studies, it just doesn't make sense to pay the monthly fees charged by SurveyGizmo.

Review Source: Capterra

Alan from HCL Technologies

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

I never recommend using SurveyGizmo at any point.

Pros

Whenever a survey is conducted, the results are shown graphically. This is more helpful as it gives a clearer picture. It was relatively good when I started using it and then suddenly there were few changes in the GUI and after that I never felt lit using like before. Support team doesn't know what is going on on their platform.

Cons

Whenever you update any feature that has been used in any of your forms, the updated feature is seen only when you apply them once again. If not, the older version remains as it is. The customer support team is very inefficient. It may take months to get any response on the queries put forward. Also, this software is very expensive. Though it shows a variety of features, similar applications also possess these features at a comparatively lower price. Such a high price is not really helpful for small business groups and startups.

Review Source: GetApp

Patrick from On-call CIO

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Powerful survey collection

Pros

Wealth of features
Integrations (Zapier, Tableau, Google Sheets)
Separate US/EU servers

Cons

Reliability: it has been known to be down too frequently
SMTP customization is oddly hard to implement

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Used to be fantastic

Pros

I have found Survey Gizmo to be the easiest survey software for new users to learn. With a quick 30 minute training session, I can get novice survey programmers up and running.

Cons

Survey Gizmo has experienced incredible growing pains over the past year and a half. Features have been removed mid-license, data has been lost, logic has gotten garbled, etc. As a long-time user of it, I can no longer recommend the product until the platform becomes more stable.

Review Source: Capterra

Laura from Travel Leaders Corporate

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Outstanding Customer Service

I am only tasked with using SurveyGizmo 2 or so times per year so I forget some of their functionality. However, I was actually able to call them and speak with a "real" US-based person on the phone. I expected a lengthy wait time and they picked right up. They we able to walk me through how to do what I needed to do and emailed me a "cheat sheet" after the call in case I forgot the next time. Other companies could learn from Survey Gizmo's customer service!

Pros

The ease of use and help when I needed help was outstanding!

Cons

Nothing really. I need to use it more often to become better familiar.

Review Source: Capterra

Michael from Pixilart

Ease-of-use

Value for money

Customer support

Functionality

August 2018

frustrating, alright

Pros

They do offer a lot of unique features on the site and the interface is incredible (both of which I respect)

Cons

The pricing is ridiculous, the customer support hardly ever gets back in touch with you and when they do, they explain things that doesn't make any sense and has nothing to do with the current situation.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Functionality

July 2018

We use SurveyGizmo for creating many surveys for education purpose.

We have all of our serveys in one place. Good completion ratio of surveys.

Pros

The surveys looks very good on each device. Easy to export results to excel. Easy to choose the fields to view in the results page.

Cons

The surves dashboard is not well designed. Soemtimes it is hard to locate a survey. Complicated to edit ans missing features.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Very good survey platform for the price

Pros

It is very easy to build a survey with logic and get up and running in little time. The reporting is very robust for a survey platform at this level. Customer support has been excellent.

Cons

Only complaint is the offline survey for mobile devices. It can be time consuming when you can only answer one question per page on a mobile device. However, this may be a limitation on a mobile device itself.

Review Source: Capterra

Kristina from DigitalGlobe

Number of employees:  1,001-5,000 employees

Ease-of-use

Customer support

Functionality

July 2018

It's an easy survey tool

I can create surveys in less than 15 minutes and get them ready to go quickly and integrated.

Pros

I'm sort of new to creating long surveys but this definitely makes it easy to do and it provides a lot of support to get you going.

Cons

Maybe the excel csv export option because it gives you a lot of unnecessary fields but overall it is awesome.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I have used SurveyGizmo when answering surveys sent to me by various companies

Pros

I like the format of the surveys and they are easy to navigate. I think the variety of question types are nice as well as the ability to customize surveys.

Cons

I do not have many complaints with this software. I have had overall positive experiences so far and have nothing to report.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Greedy and unconscionable. Totally inflexible in servicing customers. Love to take the money.

Was able learn about some of the functions of a survey provider and how they can be used to create quizzes and surveys in creative ways.

Pros

Some of their features at the time were only supported by them. This is changing very quickly. There are several other terrific providers in the marketplace who now support the features that were only available with SG.

Cons

I had to pay them dollar's over the last 5+ years to host 2 surveys with extremely light traffic just as a storage because they were not forthcoming about their downgrade and storage policies. The features I needed - advanced quizzes and calculations - were only available on their platform. I asked them several times my options for downgrading to a lower plan because I was not using the platform but I did not want to loose my data and the work I had done. Their answers were extremely vague knowing full well that they were getting a free ride on the $/month I was paying just for storing a few MB of data. In the meantime, they changed the pricing plans so that the original plan would now cost me $/month. My old plan went on a "legacy plan" where I could not use many of the features like questions libraries. I have now switched to a provider who supports everything that SG does, does it 10 times better than them - both style and function - and does it at half the price.

Review Source: Capterra

tamara from Paamonim

Ease-of-use

Value for money

Customer support

Functionality

July 2018

is very similar to other survey Softwares. does the job

Pros

the customer support and documentation are good. works well with Hebrew. have a big variety of question types.

Cons

the interface is a little hard to understand. the mailing list not always work properly. the phone view can be tiresome

Review Source: Capterra

Displaying 1 - 20 of 225 reviews