---
title: "Alchemer Software Reviews, Demo & Pricing - 2026"
description: "Review of Alchemer Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/survey/surveygizmo-profile/"
page_type: "product"
language: "en"
---

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Alchemer

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Overview

[Reviews](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/alternatives/)

# Alchemer Review

From $55-$275/month Free version Free trial 4 plans

Wondering if Alchemer is right for your organization?

Our Survey Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

Alchemer

4.5

[(393)](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/reviews/)

Pricing

Starting at $55.00 per user per month

### About Alchemer

Alchemer is an enterprise-level customer experience and feedback management platform that helps organizations collect, connect, and act on feedback across the entire customer journey. The platform includes a flexible survey builder with advanced logic, branching, and a wide range of question types, giving teams the ability to build anything from a simple pulse survey to a complex, multi-path research instrument. Omnichannel feedback tools capture input from websites, mobile apps, email, SMS, and third-party platforms, so organizations can meet customers wherever they are rather than relying on a single channel.

Beyond traditional survey feedback, Alchemer also helps multi-location brands manage their online reputation and local visibility. This includes monitoring and responding to reviews at scale across hundreds or thousands of locations, keeping business listings accurate and consistent across Google, Apple Maps, and 70+ other directories, and publishing SEO-optimized local landing pages that drive location-based search traffic and conversions. This brings solicited feedback (surveys) and unsolicited feedback (public reviews) together in one platform, rather than requiring sepa...

rate tools for each. AI is embedded throughout the platform rather than bolted on as a single feature. AI-powered sentiment analysis automatically scores and categorizes open-text feedback, surfacing themes and emerging issues without manual tagging. AI also assists with drafting review responses at scale, summarizing large volumes of feedback into digestible insights, and powering role-specific dashboards so different teams see the data that matters most to them. Workflow automation routes feedback and reviews to the appropriate teams automatically, enabling timely follow-up and closed-loop resolution. Alchemer integrates with a broad range of business systems, including CRM, helpdesk, and marketing platforms, allowing feedback and reputation data to flow into the tools teams already use rather than living in a silo. Dashboards and reporting present this data in accessible, role-based formats so teams can identify trends, track performance over time, and make informed decisions quickly. Alchemer supports business functions including customer experience management, digital experience optimization, market research, product management, reputation management, marketing, and employee experience programs, helping organizations create surveys, reach diverse audiences, manage online reputation, and analyze feedback efficiently, all from a single platform. Key competitive advantages: Enterprise capability without enterprise cost or complexity. Alchemer delivers the depth of functionality organizations expect from large-scale CX platforms, including advanced logic, robust integrations, and AI-powered analysis, without the extended implementation timelines, specialized administrator requirements, or premium pricing tiers often associated with enterprise CX suites. Fast time to value. Organizations can launch surveys, feedback programs, and reputation monitoring quickly rather than spending months on setup, so teams see actionable insights sooner. Real human support at every plan level. Unlike vendors that reserve dedicated support for top-tier contracts, Alchemer provides responsive human support across its plans, so customers aren't left navigating complex issues through self-service alone. A unified feedback and reputation platform. Most organizations manage solicited feedback (surveys) and unsolicited feedback (reviews) with separate tools from separate vendors. Alchemer consolidates both into one platform, reducing vendor sprawl, simplifying reporting, and giving teams a more complete view of the customer voice. Flexibility to scale. The platform serves organizations from mid-market through enterprise, with configurability that supports both simple feedback programs and complex, multi-team, multi-location deployments as needs grow.

Wondering if Alchemer is right for your organization?

Our Survey Software selection experts can help you in 15 minutes or less.

## Alchemer User Interface

## Popular Alchemer Alternatives

Main Product

Alchemer

4.5

[(393)](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/reviews/)

Ratings Breakdown

-   4.46Ease of use
-   4.03Value for money
-   4.37Customer support
-   4.19Functionality

Pricing

Starting at $55.00 per month

Get Price

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[SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/)

4.6

[(10499)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/)

Ratings Breakdown

-   4.61Ease of use
-   4.41Value for money
-   4.32Customer support
-   4.46Functionality

Pricing

Starting at $30.00 per month

Get Price

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4.7

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Ratings Breakdown

-   4.68Ease of use
-   4.46Value for money
-   4.45Customer support
-   4.60Functionality

Pricing

Starting at $39.00 per month

Get Price

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4.6

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Ratings Breakdown

-   4.66Ease of use
-   4.47Value for money
-   4.61Customer support
-   4.53Functionality

Pricing

Starting at $29.00 per month

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4.8

[(539)](https://www.softwareadvice.com/product/153082-QuestionPro/reviews/)

Ratings Breakdown

-   4.63Ease of use
-   4.76Value for money
-   4.70Customer support
-   4.67Functionality

Pricing

Starting at $83.00 per month

Get Price

Alternative Product

[Microsoft Forms](https://www.softwareadvice.com/polling/microsoft-forms-profile/)

4.6

[(327)](https://www.softwareadvice.com/polling/microsoft-forms-profile/reviews/)

Ratings Breakdown

-   4.69Ease of use
-   4.56Value for money
-   4.26Customer support
-   4.33Functionality

Pricing

Available upon request

Get Price

## Alchemer Pros and Cons

We analyzed 393 verified reviews for Alchemer to find out what actual users really think.

Select to learn more

Intuitive And User-Friendly Interface

Alchemer is frequently described as easy to use, with an intuitive interface that requires little to no training. Users appreciate how quickly they can set up surveys, navigate features, and access results. The platform's design and helpful resources make it accessible for both beginners and experienced users.

Responsive And Knowledgeable Support

Users consistently highlight Alchemer's customer support as prompt, helpful, and dedicated to resolving issues. The support team is praised for their expertise, willingness to go above and beyond, and clear communication. Many reviewers note that assistance is available through multiple channels and that staff are attentive to customer needs.

Robust Survey Customization Options

Alchemer offers extensive flexibility for building surveys, with a wide range of question types, customizable layouts, and branding options. Users can distribute surveys across multiple channels, analyze results with built-in reporting tools, and tailor experiences for different audiences. The platform supports both simple polls and complex research studies, making it suitable for varied survey needs.

High And Increasing Costs

Many users find Alchemer's pricing to be expensive, especially for small businesses or those with occasional survey needs. Frequent price increases and limited features in lower-tier plans are common concerns. Reviewers mention that the cost can be prohibitive compared to alternatives, making it less accessible for budget-conscious users.

## Alchemer Pricing and Plans

Starting price: $55.00 per month

Free Trial

Free Version

Collaborator

$55.00

per user, per month

Plan includes:

-   75000 Responses/Account
-   Custom Survey Branding
-   Email Support
-   Etc
-   File Upload Question Type
-   Raw Data Exports
-   Survey Logic
-   Share Report via URL
-   Data Report Downloads
-   Send Email Campaigns

Read More

Professional

$165.00

per user, per month

Plan includes:

-   100000 Responses/Account
-   Advanced Survey Logic
-   Offline/Kiosk Mode
-   Phone Support

Full Access

$275.00

per user, per month

Plan includes:

-   Advanced Data Reports (SPSS)
-   Advanced Survey Analysis
-   Market Research Questions

Business Platform

Pricing available upon request

Plan includes:

-   security at scale, as well as: Alchemer Survey, Alchemer Workflow, Alchemer Mobile
-   Up to Unlimited Responses
-   Enterprise-only integrations
-   Website Intercepts
-   Panel Studies and Services
-   Single Sign On Authentication
-   Dedicated Customer Success Manager

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Alchemer Features

-   Popular features found in Survey
    
    Customizable Questions
    
    Customizable Templates
    
    Data Analysis Tools
    
    Data Import/Export
    
    Drag & Drop
    
    Email Marketing
    
    Feedback Management
    
    Question Branching
    
    Skip Logic
    
    Support Audio/Images/Video
    
    URL Customization
    
-   More features of Alchemer
    
    360 Degree Feedback
    
    A/B Testing
    
    Access Controls/Permissions
    
    Activity Dashboard
    
    Activity Tracking
    
    AI/Machine Learning
    
    AI Text Generation
    
    AI Text Summarization
    
    Alerts/Notifications
    
    Anonymous Feedback
    
    API
    
    Appraisal History
    
    Approval Process Control
    
    Audience Targeting
    
    Automated Responses
    
    Autonomous Task Execution
    
    Autoresponders
    
    Benchmarking
    
    Benchmarking & Norms
    
    Benchmark Reporting
    
    Brand Management
    
    Campaign Analytics
    
    Campaign Management
    
    Centralized platform
    
    Charting
    
    Collaboration Tools
    
    Commenting/Notes
    
    Communication Management
    
    Community Management
    
    Competitive Analysis
    
    Competitor Monitoring
    
    Complaint Monitoring
    
    Conditional Logic
    
    Consumer Panels
    
    Continuous Feedback
    
    Conversion Tracking
    
    Corporate Reporting
    
    CRM
    
    Cross-system Integration
    
    Customer Database
    
    Customer Experience Management
    
    Customer Feedback
    
    Customer Feedback & Reviews
    
    Customer History
    
    Customer Satisfaction (CSAT) Score
    
    Customer Segmentation
    
    Customer Service
    
    Customizable Branding
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Reports
    
    Dashboard
    
    Data Cleansing
    
    Data Exporting
    
    Data Security
    
    Data Visualization
    
    Decision Making
    
    E-Commerce
    
    Email Distribution
    
    Email Management
    
    Email Reminders
    
    Employee Database
    
    Employee Onboarding
    
    Engagement
    
    Engagement Tracking
    
    Event Triggered Actions
    
    Gamification
    
    Generative AI
    
    Impact Measurement
    
    Industry & Locale Adaptability
    
    Insights
    
    Live Results Sharing
    
    Location-Based Marketing
    
    Location Tracking
    
    Marketing
    
    Media Monitoring
    
    Message Personalization
    
    Mobile Access
    
    Mobile Alerts
    
    Mobile Survey
    
    Monitoring
    
    Multi-Channel Campaigns
    
    Multi-Channel Data Collection
    
    Multi-Channel Distribution
    
    Multi-Language
    
    Multilingual Surveys
    
    Multi-Location
    
    Multiple Question Types
    
    Multiple User Accounts
    
    Natural Language Interaction
    
    Negative Feedback Management
    
    Net Promoter Score (NPS)
    
    NPS of Customers
    
    NPS of Employees
    
    NPS Survey Structure
    
    Offline Access
    
    Offline Response Collection
    
    Online Polling
    
    Panel Management
    
    Performance Management
    
    Performance Metrics
    
    Performance Review Management
    
    Personalization
    
    Phone Polling
    
    Presentation Tools
    
    Proactive Assistance
    
    Product Lifecycle Management
    
    Progress Tracking
    
    Pulse Surveys
    
    Push Notifications
    
    Q&A Management
    
    Qualitative Research Support
    
    Question Library
    
    Question Piping
    
    Quizzes
    
    Randomization
    
    Rater Selection
    
    Ratings/Reviews
    
    Real-Time Analytics
    
    Real Time Comparisons
    
    Real-Time Data
    
    Real-Time Notifications
    
    Real-Time Reporting
    
    Real-Time Updates
    
    Reminders
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Reputation Management
    
    Response Management
    
    Response Quotas
    
    Response Validation
    
    Retail
    
    Reviewer Validation
    
    Review Monitoring
    
    Review Notification
    
    Role-Based Permissions
    
    Search/Filter
    
    Segmentation
    
    Self Assessment
    
    Sentiment Analysis
    
    Single Sign On
    
    Site Intercept Survey
    
    Skills Assessment
    
    SMS Marketing
    
    SMS Messaging
    
    Social Listening
    
    Social Media Integration
    
    Social Media Management
    
    Social Media Monitoring
    
    Social Promotion
    
    SSL Security
    
    Statistical Analysis
    
    Survey Builder
    
    Survey/Poll Management
    
    Survey Sample Management
    
    Surveys & Feedback
    
    Template Management
    
    Templates
    
    Text Analysis
    
    Text Fields
    
    Third-Party Integrations
    
    Trend Analysis
    
    User Management
    
    Vertical-specific Solutions
    
    Visual Analytics
    
    Website Integration
    
    Web Tracking
    
    Workflow Automation
    

## Alchemer Integrations

Tableau

Integration rated undefined from -1 review

Salesforce Marketing Cloud

Integration rated undefined from -1 review

Zapier

Integration rated undefined from -1 review

Google Analytics 360

Integration rated undefined from -1 review

Slack

Integration rated undefined from -1 review

Meta for Business

Integration rated undefined from -1 review

See all 24 integrations

## Alchemer User Reviews

## Alchemer customer ratings

- Overall rating: 4.5/5
- Total reviews: 393

### Rating distribution

- 5 stars: 253 reviews (64%)
- 4 stars: 103 reviews (26%)
- 3 stars: 25 reviews (6%)
- 2 stars: 7 reviews (2%)
- 1 star: 5 reviews (1%)

### Secondary ratings

- Ease of use: 4.5/5
- Value for money: 4.0/5
- Customer support: 4.4/5
- Functionality: 4.2/5

---

### Checking all of our boxes: Alchemer for the WIN!

- Overall rating: 5/5
- Reviewer: Samantha H.
- Verified reviewer: Yes
- Industry: Information Technology and Services
- Company size: 201-500 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: November 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, 10/10. This does the job and has exceeded my expectations as far as range of features goes.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 3/5
- Customer support: 3/5
- Functionality: 5/5

#### Pros

The ability to customize survey questions with various logic and filters makes a significant difference for our specific needs.

#### Cons

I can't really say that I have any issues with Alchemer. I think sometimes I struggle to remember how to set up reports, but that's not the largest issue. I guess, I'm not super familiar with the customer support processes that are in place, but I'm eager to learn more. :)

---

### Impressed enough to recommend

- Overall rating: 5/5
- Reviewer: Seán M.
- Verified reviewer: Yes
- Industry: Market Research
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: January 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

After testing multiple leading platforms, both those built for large-scale enterprise and smaller niche offerings, we settled on Alchmere because it offered the right amount of power without overloading users, respondents, or governance.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Alchmer is powerful and value for money. We use it because it can support the complex needs of a professional insights consulting agency while also delivering an attractive and easy-to-use experience for our respondents, and providing accessibility and integrations that make it efficient in supporting our clients.

#### Cons

Like other platforms on the market, there is room for improvement in adopting new approaches to question designs that can improve engagement for mobile device surveys and ease of open-text coding for large responses and surveys.

#### Reasons for choosing Alchemer

Alchmere delivered the right tools for the right price.

#### Reasons for switching to Alchemer

Qualtrics was not user-friendly, lacked key question types, lacked needed integrations, and was way too expensive for what it delivered.

---

### Good survey option but lacks more advanced options

- Overall rating: 3/5
- Reviewer: Jakob B.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 11-50 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: December 2021
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Decent, if you want to create one off surveys and have the data live in a silo this product works. If you want to create a larger picture of data across multiple surveys it is very manual and error prone.

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 2/5
- Functionality: 3/5

#### Pros

It is easy to create different types of questions and surveys. There are a variety of question types available. The survey creation process works well and is user friendly.

#### Cons

It is very difficult to get data from Alchemer to another place and have it work reliably. Also, aggregating data from more than one survey to gain a bigger picture is not possible without downloading it all in to Excel.

#### Reasons for choosing Alchemer

The reporting functionality.

#### Reasons for switching to Alchemer

We needed more survey capabilities but were not ready to jump in price and complexity to more advanced options.

---

### Great first experience on Alchemer's intuitive survey platform

- Overall rating: 5/5
- Reviewer: Crystaline K.
- Verified reviewer: Yes
- Industry: Leisure, Travel & Tourism
- Company size: 501-1000 employees
- Product usage: Used daily for less than 6 months
- Reviewed: January 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

As a researcher, we usually engage market research agencies to run surveys for us. When it comes to in-house research, we tend to struggle with the easily available online platforms like Typeform or MS forms which do not provide good routing capabilities to meet our needs. After exploring a few self-serve survey platforms, Alchemer stood out with its intuitive platform where I can get hands on really quickly and their email customer service is able to respond clearly on the support that I need too.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

The intuitive platform, good value compared to other platforms in the market and the extensive training materials online.

#### Cons

Would be great to have live support for Singapore / Asia services. Currently we can only rely on the email support which may require a few hours of turnaround time.

#### Reasons for switching to Alchemer

The routings capabilities are too limited on Typeform that doesn't meet our needs.

---

### Great and inexpensive way to conduct online surveys

- Overall rating: 5/5
- Reviewer: Stephen F.
- Verified reviewer: Yes
- Industry: Management Consulting
- Company size: Self-Employed
- Product usage: Used monthly for more than 2 years
- Reviewed: April 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Overall it has been very positive. It gives me what I need without overcharging. I recently restarted the service and had to call customer support to get it going, but that was still relatively painless.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Alchemer provides an online survey platform that has all of the functionality you need at a much lower price point than its competitors. It is flexible and intuitive to use. It also allows you to suspend your account without deleting your old surveys.

#### Cons

There is not a lot I do not like about Alchemer. I was thinking about using the translation feature for a survey and increased my subscription level, but then realized that I did not need that feature and could go back to Collaborator.

#### Reasons for choosing Alchemer

Less expensive while offering same or better features

#### Reasons for switching to Alchemer

Lower price while offering same or better features

---

### Alchemer is highly functional and reasonably priced

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Verified reviewer: Yes
- Industry: Market Research
- Company size: Self-Employed
- Product usage: Used weekly for less than 12 months
- Reviewed: December 2021
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Alchemer is one of the few survey software platforms that can do Conjoint, heat maps, timed questions, video dial tests, and cross-tabs. The price point for the "full access" version is about 60% less than Decipher or Qualtrics.

#### Cons

There are sometimes a couple of minor bugs. (E.g., on one study, my automated "thank you" notes to respondents worked for the first 10 or so completes, but after that, nobody was being sent a "thank you" message. Alchemer couldn't really explain how it happened, but I am at least thankful that subsequent studies have not encountered that problem again.)

#### Reasons for choosing Alchemer

Largely it came down to cost -- Alchemer has a really attractive price point at $1800.

#### Reasons for switching to Alchemer

SurveyMonkey did not have the capabilities that Alchemer does.

---

### Consistency Game Changer

- Overall rating: 4/5
- Reviewer: Amy E W.
- Verified reviewer: Yes
- Industry: Real Estate
- Company size: 201-500 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: August 2020
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, we're happy with our experience with Chatmeter and they've been great about updating and creating new features over the years.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 3/5

#### Pros

Chatmeter has dramatically changed our ability to keep consistency across our broad footprint.

#### Cons

The review builder is not useful/none feature. I would like the ability to send out review surveys/reminders from Chatmeter.

#### Reasons for choosing Alchemer

We liked their added features with the Review Builder, this tipped the scale. Unfortunatley, Review Builder was no long useful shortly after signing up with Chatmeter. However, there dashboard is easy to use and their customer service [SENSITIVE CONTENT HIDDEN] is always great to work with!

#### Vendor response

Hi Amy, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use and that you enjoy working with our customer service team! Thank you for your feedback, Review Builder is still available in our platform. Our Review Builder feature gives you insight into the local customer experience at every location with customizable templates, unique survey options, and widgets for your website. Please reach out to your Customer Success Manager to learn more about Review Builder and with any other feedback you may have.

Replied August 2020

---

### SurveyGizmo vs Qualtrics

- Overall rating: 5/5
- Reviewer: Anna G.
- Verified reviewer: Yes
- Industry: Non-Profit Organization Management
- Company size: 1001-5000 employees
- Product usage: Used daily for more than 2 years
- Reviewed: January 2020
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Super easy to use and navigate. Love the design features.

#### Cons

Certain functionality is difficult like using translation and survey navigation features.

#### Reasons for choosing Alchemer

It is much easier to use. Qualtrics analytic tool is also very slow moving.

---

### Solid solution. Brilliant pricing model.

- Overall rating: 5/5
- Reviewer: Adam P.
- Verified reviewer: Yes
- Industry: Research
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: March 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

It is a solid platform. They deliver exactly what we need. Whenever we encounter a challenge they respond and make it clear they are working on a solution.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

It works. It has the functionality our research shop needs. Customer service is largely responsive. Their pricing model is brilliant - full transparency, one seat - one fee - no surprises, no worrying that a large-scale project will kill your budget.

#### Cons

I value innovation and I don't see much. I am sure they are doing things, but their marketing is basic and uninspiring. I'd like to hear about big new things happening, offerings that wow, amazing new UI updates, or fun AI integrations. They offer no way for us to offer the platform to our clients - they literally shut the door on turning their customers into partners - zero opportunity for us to be a force multiplier for them. <- That seems shortsighted.

#### Vendor response

Thanks for the great feedback. We recent hosted a webinar for customers on our 2026 roadmap that you should check out. We currently have 5 or 6 AI capabilties. We also have the ability to whitelabel the product. Please reach out to your customer success manager for more on AI and whitelabeling.

Replied March 2026

---

### Simplicity, Unlimited Responses, and Excellent Supports makes Alchemer tops

- Overall rating: 5/5
- Reviewer: John L.
- Verified reviewer: Yes
- Industry: Management Consulting
- Company size: 2-10 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: March 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Excellent. Plus any time I needed support (queries) they were on it ....and it was via real people - so was both personal and professional. That type of support is getting rarer....unfortunately. I keep up with, and monitor, all SASS tools...and I use many of them, and this is still one of my favourites.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Simple to use, unlimited responses, even on a basic plan. There are some features I might aspire to on a higher cost plan, but the basic plan is superb.

#### Cons

There is no least favourite, it has excellent features, even on over basic plan. I have been using this survey software back to its Survey Gizmo days, and it just keeps improving.

---

Showing 1 - 10 of 393 Reviews

[See All Reviews](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/reviews/)

## Alchemer Popular Comparisons

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