SurveyGizmo Software


SurveyGizmo is a cloud-based survey solution for enterprises of all sizes. It’s suitable for industries such as market research, health care, compliance, marketing, nonprofit and education. Primary features include survey scripting, advanced logic, email campaigns, data import, reporting and distribution via mail, link and social media.

The solution enables companies to collect feedback, assess offerings and understand market needs via research. Other features include compliance management, data cleaning, quota application, conjoint analysis, crosstab analysis, open-text analysis and coding.

SurveyGizmo allows users to work on multiple surveys at the same time. It supports multiple languages and protects the data by using anti-hacking measures, firewall and security scans. It offers integration with Salesforce Marketing Cloud, Google Analytics, Google Spreadsheets, Webhooks, Social Media, Zapier and more.

SurveyGizmo is available with a monthly subscription pricing option. Support is offered via phone, email, documentation, live chat and community forums.



244 Reviews of SurveyGizmo

Overall rating

4.51 / 5 stars

Filters:

Showing 1 - 20 of 244 reviews

January 2019

Anonymous

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

3 of 5

Functionality

3 of 5

January 2019

Meh, it's okay. Gets the job done

Pros

It was free (at least when I was using this app) and it had many options to capture lots of information.

Cons

The templates were not as easy to customize as I would have liked, but it does the job. Customer service support had a bit of a delay

January 2019

Adelyn from Design Tech High School

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

Good quality software, easy for end users

Pros

On a computer, the survey is spread out over a wider part of the screen (this is really just an aesthetic feature that I like) as opposed to how Google Forms confines it to a very small middle portion of the screen. It makes everything easier on the eyes for users.

Cons

The long paragraph option when filling out a survey can be expanded by dragging and dropping in the bottom, but I wish it would be wider and expand the same amount as the survey window itself, because otherwise it's one block of text and requires scrolling or extra effort to move it.

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Very useful

Pros

SurveyGizmo surveys are very easy to conduct. One can conduct surveys, polls, quizzes, and questionnaires. There is a wide range of questions one can use. The survey interface itself is very user-friendly. It is easy to navigate, even for first time users.

SurveyGizmo has allowed me to receive feedback from my students in big classes, which has helped me improve my teaching.

Cons

There is nothing negative to report about this software.

January 2019

Kathryn from Penn Foster

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

January 2019

Used to be so much better

We use SurveyGizmo for a variety of reasons including, student outcomes, understanding UX or building out new product needs, and Employee feedback.

Pros

I like that they are easier to use and more modern looking than a lot of survey products. They do have an easy-to-use platform and the search function is great. The Google Sheets API is wonderful. I love that you can flow data into sheets automatically. They are a good tool for someone who has tech background and can navigate APIs, coding, or calculating. I also had an excellent time at their training a few years back.

Cons

They removed the ability to chat as a support channel. It's awful now to have to ask questions. You have to call or email and email can take days to get a response. Additionally, they have started charging a LOT for their product and significantly reduced the number of licenses you get at base-level. The filter features look like you can add in several filter criteria (i.e, show me people who responded that are 20,21, 22 years old) as comma delineated but then the search results come up empty.

January 2019

Steve from ATT Mobility

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Great survy platform. Fast and easy to do

Pros

I get this one a lot also get the monkey one. This one is fast and looks well set up when you are the user doing it. Never tried be the admin and setting a survey up but ont he other side works great.

Cons

non it is great as it is. I am a user on the survey side so maybe the other way I would have something to say.

December 2018

Samantha from WoodGreen Community Services

Company Size: 501-1,000 employees

Review Source: GetApp


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

great for conducting surveys

Pros

As a student, conducting surveys can be complicated with large sample sizes but this tool is great for collecting data.

Cons

the only complaint is that i dislike the price because it just keeps increasing. i think there are other freer options

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Very easy to use survey tool

Pros

User friendly interface.
Surveys created can be integrated using iframe and JavaScript.

Cons

Cannot preview survey in different multiple devices
CS is not as good as the other competitors.

December 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

December 2018

Works well and easy to lear

Pros

SurveyGizmo is our primary tool to do surveys and questionnaires.

We always want feedback from our customers and employees and SurveyGizmo does the trick.

It’s not buggy and we’ve never had problems.

Cons

Overall there’s not much bad to say. It’s a simple and relatively inexpensive tool that does that it supposed to without a tonne of bells and whistles.

December 2018

Naomi from Interswitch Solutions.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great way to collect data.

Pros

The Surveygizmo user interface is straightforward and user friendly.Practically everyone with the experience of using the internet can create surveys using Gizmo.I am able to introduce login into my surveys and edit my survey templates to fit into what I want.
it is cheap so I have the liberty to create as many surveys as I like.

Cons

I am satisfied with my experience using Surveygizmo.

December 2018

Andrea from Resume Scripter

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Robust but could be improved

We use survey gizmo to create custom questionnaires for our clients.

Pros

Survey gizmo has the features we were looking for, and seemed to be the only tool that had everything we needed.

Cons

The price. It’s the most expensive tool we considered. The interface is a bit boring compared to many newer platforms.

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

December 2018

I cannot recommend due to a poor CS experience.

I cannot in good conscience recommend this product. Yes it is cheaper than Qualtrics and nearly as capable... but our CS experience was lousy when the product broke. We were put on the backburner as our contract was not as lucrative for them.

Pros

They are HIPAA compliant. They have skip logic and you can collect a lot of responses. The layout it clean, but not as clean as survey monkey. You do have the option to preview what it would look like on multiple devices.

Cons

So I spent about 6 months working with them to figure out why our survey responses were not piping from SG to our Google Spreadsheets that they had advertised it could do, and was the primary reason for us rewarding them with our business. We spent 6 months back and forth and rarely could get the dev team interested in fixing the issue. It was never resolved and thus made the real time data collection and analytics advertisement frustrated. It was challenging to the point of needing to get the CEO of our company involved to get them to take action. Again, the issue was never resolved so we resorted to using Google Forms instead.

December 2018

Khadijah from Paystack.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

My experience with Gizmo has been fair enough.

I use Surveygizmo to collect feedback from customers and our quality assurance team.

Pros

SurveyMonkey is intuitive and has an easy to navigate user interface.I am able to create multiple question type styles such as questions with drop-down options , multiple choice questions etc
Most importantly,I think our respondents have a smooth experience answering survey questions on the Surveygizmo platform and this is the most important quality for me,as a Product lead.

Cons

It is quite tedious infusing logic into survey questions and I have to always seek outside assistance from senior colleagues to do this.

December 2018

Spencer from MHCEDC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Survey Gizmo is the BEST SURVEY SOFTWARE OUT THERE!

Pros

Survey Gizmo is very easy to learn and the tutorials and help section make it a breeze to build your surveys.

Cons

The tiered pricing structure can be a little confusing - especially depending on how often you plan to create/implement surveys.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Love this tool for survey purposes

Business problems solved: the ability to quickly sift through candidates that might qualify for an upcoming usablity study or not. Benefits I've realized: the ability to store and manage data.

Pros

The ability to have flexible surveys in which they were condition based rather than making a user go all the way through the survey even if they aren't qualified by question 2, for example.

Cons

The price isn't that cheap, that's the only complaint I have, but it's a great tool overall.

November 2018

Peter from University of St Andrews

Company Size: 501-1,000 employees

Review Source: GetApp


Ease-of-use

3 of 5

Customer support

2 of 5

Functionality

5 of 5

November 2018

Data and statistics presented well

Pros

SurveyGizmo's best feature is the user-interface and how it displays statistics, using graphs to present clearly the outcome of the survey. We're able to present at fairly high-level meetings with SurveyGizmo. Presenting to senior staff who don't normally work with hard data is always a challenge, but the various graphs and visuals really help us to convey this.
The sheer number of features and services SurveyGizmo offers is incredible, although a lot of these you may never actually use.

Cons

Customer service isn't the best. Although the help we did receive was useful and did solve our problem, it was the time it took to reach a satisfactory conclusion that was the issue. Maybe just a lack of personnel on their end.
Styling of surveys can be rather tedious, with no way of being able to set a standard look and feel across all of your forms.

November 2018

Alex from Relic Agency

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

November 2018

Excellent Survey Tool

Pros

Easy collection and control over the information we gather using SurveyGizmo. We've been able to implement it both internally and externally. Plus their customer support has been fantastic.

Cons

SurveyGizmo has done exaclty what we wanted it to do. If I had to come up with a con, perhaps their pricing could be more competitive.

November 2018

Bingyi from Texas A&M International University

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

I think it's better than Survey monkey.

Pros

It offers more templates;
the interface is more professional;
and the logics offered are more easier to embed in your survey. It is also easier to collect and export responses.

Cons

If the price could be a bit lower and have free account option, it would be appreciated. Also, I hope the survey could be more interactive in the future.

November 2018

Omondi from International Rescue Committee (IRC)

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Good for creating surveys

Offers a free trial with full features present in the purchased version for 30 days

Pros

Allows the users to bulk-edit the survey, and while they can also create customized surveys for the targeted respondents. The researcher can also create question-based display logic.

Cons

The software sometimes freezes and stops working when creating and sending surveys.

November 2018

Maria from Law Firm

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

User Friendly

Pros

It's great way to collect data after an event.

Cons

The inability to transfer the data to older Microsoft applications

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

4 of 5

Functionality

3 of 5

November 2018

Nice for bulk editing

Pros

I love the bulk edit feature of SurveyGizmo, which lets me steam-line some of my operations. I use this tool to create many different types of forms.

Cons

I think the support of SurveyGizmo is lacking and I've recently had trouble trying to get some of my issues solved.