SurveyGizmo Software


 

SurveyGizmo is a cloud-based survey solution for enterprises of all sizes. It’s suitable for industries such as market research, health care, compliance, marketing, nonprofit and education. Primary features include survey scripting, advanced logic, email campaigns, data import, reporting and distribution via mail, link and social media.

The solution enables companies to collect feedback, assess offerings and understand market needs via research. Other features include compliance management, data cleaning, quota application, conjoint analysis, crosstab analysis, open-text analysis and coding.

SurveyGizmo allows users to work on multiple surveys at the same time. It supports multiple languages and protects the data by using anti-hacking measures, firewall and security scans. It offers integration with Salesforce Marketing Cloud, Google Analytics, Google Spreadsheets, Webhooks, Social Media, Zapier and more.

SurveyGizmo is available with a monthly subscription pricing option. Support is offered via phone, email, documentation, live chat and community forums.

 

SurveyGizmo - Email campaign
 
  • SurveyGizmo - Email campaign
    Email campaign
  • SurveyGizmo - Reporting
    Reporting
  • SurveyGizmo - Results dashboard
    Results dashboard
  • SurveyGizmo - Social media integration
    Social media integration
  • SurveyGizmo - Survey creation
    Survey creation
  • SurveyGizmo - Theme management
    Theme management
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

163 Reviews of SurveyGizmo

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Shawn from Playboy
Specialty: Media
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

Good for Getting Customer Feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to set up surveys
Get instant feedback
Instant analysis
Send to email list
Get data from customers

Cons

Easy to use but others are better
Look and layout are not the best
Not that easy to customize
it is not as smart as it claims

Review Source
 
 
 
Showing 1-20 of 162

Daniel from South University
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2017

December 2017

It was good before

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Intensive themes, lots of question types, service desk was very helpful for the first few years before they rush into expansion. Then price raised and service went down

Cons

They kept changing the framework without testing. My survey reports constantly being messed with. Right now I have been put on a "waitlist" for 2 months, waiting for their mercy to fix a bug they caused.

Review Source: Capterra
 


December 2017

December 2017

Mostly user friendly, but sometimes my changes to the styles I set on a template don't always save..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

Reports and exporting the data gleaned from the surveys - ease of changing the look of those reports

Cons

The part that allows you to style your templates - wish it was easier to get it to match my brand colors and graphic treatments.

Review Source: Capterra
 

Shawn from Maracay Homes
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

I use it for quality reports, customers surveys and training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

If you want to collect data and have control over it this is a great product. I use it to survey customers and trades. I also use it for tracking quality by making up several quality surveys. The data from them has been incredible and easy to collect. Also found out that I can use it for training and add questions and get test results, pass or fail.

Cons

The product used to be pretty affordable. Next year the prices are going up quite a bit but we still think it is worth it for the data we get from it.

Review Source: Capterra
 

Marlene from Magnus Health
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

SurveyGizmo is the easiest survey tool!

Ease-of-use

Functionality

Product Quality

Value for Money

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Usability
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Product Quality
Quality
Value for Money
Value
Pros

Super user friendly, easy to navigate, everything is right there for you. Easy to share the survey after you build it, and then get the survey results at the end. You can even set up the answers to sync to a Google Sheet.

Cons

Some of the customization options for the appearance of the survey are limited. I would like to have a little more flexibility to use fonts/colors to match our company brand.

Review Source: Capterra
 

Zaman from Agri-Service LLC

October 2017

October 2017

Good Survey Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Handling our yearly survey.

Pros

I like how easy it was to use. I love that the results are bright wonderful colors. I love that most of the results are easy to look over and understand.

Cons

The 2 problems I had is that I work for a small company that does 2 reviews a year max and even the basic seems expensive for our needs. The second problem I had was getting the results to show to the board of directors was very difficult.

Review Source: Capterra
 

Davi from Phoenix Tech
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

I just really liked SurveyGizmo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Pros

I loved the user interface on this program. It was easy to navigate, fun to look at, and customizable.

Cons

I feel like many survey softwares have the issue of lots of question type options with little way to effectively search them.

Review Source: Capterra
 

Sai from DMMG

July 2017

July 2017

Excellent affordable alternative to Qualtrics or other sophisticated survey software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

HIPAA Compliant.
Offers skip logic, integration with lots of different options (google sheets, salesforce, etc). I would love to see a direct ability to pipe from SG database. Then you could analyze directly from MS Excel.
Also, lots of different question options.

Cons

Customer Service can lag. No phone # to call into when you have an issue with the software functioning properly.

Review Source: Capterra
 

Debra from Values Centered Innovation
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Most friendly survey software and the very best support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

It powers our client surveys and assessments. We do hundreds of these every month.

Pros

This software is the most friendly survey software we've used and we've tried 3 of them. It is professional, yet fun. We do pretty complicated surveys and assessments and so far it has fit all of our needs. The best part though is their customer support - it is absolutely the best we've ever experienced and we depend on half a dozen online software providers. Can't say enough positive things about our experience with SurveyGizmo over the past 4 years.

Review Source: Capterra
 

Cami from Cosplay Managed
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

As easy as survey monkey, but has better technical options than it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

In house surveys can be done securely and not through an open source such as Survey Monkey.

Pros

Ability to integrate with Salesforce.com, being able to test both manually and done by their "robots"

Cons

Errors aren't as helpful as they could be, can be difficult for nontech savvy folks to setup/understand build on the forms

Review Source: Capterra
 

Amanda from Wisconsin Women's Health Foundation
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Survey Gizmo is an effective online platform all our data entry needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
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Value for Money
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Support

We have one home for all of our data entry needs! Perfect fit for our staff and needs.

Pros

I like most the ease of viewing survey results once data is input. I can filter what specific fields I want to sort by, and always download the Excel spreadsheets easily.

Cons

It can be fairly clunky when flipping between survey entries. I wish there was a way to open multiple survey entries at once in small pop up screens.

Review Source: Capterra
 

Erica from Rt & Sons

May 2017

May 2017

A good survey program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

I like how you have the option for multiple questions without having to change pages. Editing is very easy and you can have multiple users. The personalization of backgrounds and colors is good. Easy to use and get the hang of

Cons

When you sit and compare it to other survey programs, It's a bit more expensive then the other programs.

Review Source: Capterra
 

Kimberly from LCCNR

May 2017

May 2017

It was better than expected!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

I liked the ease of use, the stability, easy setup, the chance to review the software...basically everything.

Review Source: Capterra
 

Brittany from Southwest Mobile Home Park

May 2017

May 2017

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's mobile friendly, which is a big plus. Easy to use, versatile, and the ease of exporting data is a huge plus!

Cons

The pricing is out of my companies budget for long term use and the reports took a bit of time to understand in depth.

Review Source: Capterra
 

Courtney from SLCD

May 2017

May 2017

It's a great site for data collection.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how easy this software was to use. I like the fact they let you test it out first and that they have solutions for individuals or teams.

Cons

I don't like the pricing. I think it could be a bit cheaper, especially the individual plan.

Review Source: Capterra
 

Kazandra from Premier Pediatrics

May 2017

May 2017

Office Practicum

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

There is nothing I like really. There is stuff that I dislike the most but if I have to say something it will be That claims are easy to read.

Cons

I feel is super slow. Is missing a lot.
IM is pretty bad . It should be like a message type. In a mess when you have to have more than one patient at the same time.
Always get an error. I work with this system everyday and is a pain. I wish we can switch . Billing is horrible. Always have to tell them what to do even they should know.

Review Source: Capterra
 

Li from TalentClick
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Changes in support structure lead to abysmal customer support levels. Stay away!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The survey interface is fairly intuitive and they offer a very wide selection of features (which we don't use, but I respect that they exist).

Cons

In the last six months we have received appallingly poor service. Their support staff seem to be allergic to the notion of providing timelines for when we can expect to hear back from them (I'm not even talking about timelines on fixing things; just when I can expect to hear back). They have tried to quadruple our prices with less than 2 months of notice, wherein we do not receive any additional features or benefits that we want to use (and when we asked for a more reasonable feature package in line with our pricing, we were told that we 'no longer fit their infrastructure'). They have done product roll outs that have turned out to be disastrous (in one case, causing an outage which I had to hear about from my clients rather than from them. And when we finally got them on the phone, they informed us that the reason they can't QA everything is because they do product updates 5 times a day (yes; 5 times A DAY, suggesting their platform is miles from stable).

Review Source: GetApp
 

Owain from EIDO Systems
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

SurveyGizmo ticks all the boxes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I run a healthcare information company and we were looking for a solution to deliver fairly complex healthcare content as well as enable in-depth survey Q&A with patients. We conducted a detailed review including pilots with a number of providers and SurveyGizmo came out at or very near the top in all features required. Coupled with their passionate support (these guys go the extra mile!) and data privacy and security in Europe, it was a no-brainer to select SurveyGizmo and I have no hesitation recommending them.
Our complete solution involves Apiant, X2CRM and Twillio, and SurveyGizmo have proved they are capable of working effectively across teams to deliver the right solution for us as their end client.

Pros

Full feature list
High data security and privacy
Passionate support
Tailored solution

Cons

Some of the admin / backend screens could be more intuitive
More style templates with cleaner / modern designs like Typeform

Review Source: Capterra
 

Adi from Sarid Research Institute LTD.
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great survey software - for pros and beginners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using the software for the past year via a "legacy pro account".
The software is extremely intuitive and easy to use. A lot of features and available question types. Surveys can be easily customized using CSS. Surveys are also mobile responsive. Large community, quickly handling Q&A. The product keeps developing and new features keep popping up, like R integration into reports, Conjoint analysis and more. Being a research professional, I find the software extremely handy and useful, at a very affordable price. Much better than other popular competitors I experienced.

Pros

Lots of features, Customizable, Great support.

Cons

Subscription price is starting to increase.

Review Source: Capterra
 

Linda from TCS Healthcare Technologies
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Review of SurveyGizmo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pretty easy product to use to create survey for your customers, although it takes some time to get through the learning curve. Using the templates or examples really helped us the most. Good value for the money, too. Did not try using customer support.

Pros

Fairly easy to use.

Cons

Does have a "learning curve" to practice some different types of surveys before you really understand how the survey presents to the customer.

Advice to Others

Using the Templates/Examples are the best way to go!

Review Source: Capterra
 

Matt from Big Rock Educational Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

SurveyGizmo for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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SurveyGizmo has been an intricate part of our daily work as education consultants. We use SG for the collection of information from our clients and also to conduct post assessments.

Pros

Ease of creating surveys, copying surveys, preview function and shareability

Cons

n/a

Review Source: Capterra
 
 
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