I have been using HandiSoft for over 25 years and have got to see the development over this time. The full integration of client management, time costing, invoicing, ledger, tax returns, document management, jobflow and workpapers makes it easy to work with and it is a user friendly.

HandiSoft is a fully integrated accounting software product for Public Practice accountancy firms. You only need to set up the client information once and the client information is available across all components of the software. The sue of DataHub is also beneficial in obtaining reports necessary to running and maintaining an accountancy practice.

There is no integration for SMSF's. If there is integration between other SMSF software and importing into HandiTax so all client tax returns are in the one program that would make the lodgements of all entities easier.

Very good product overall, but very expensive, and the annual increase in cost over the years has never been, in my mind, able to be justified, especially if we compare the increases with inflation.

Very good product, generally easy to use, and good support for technical matters

This time last year, I raised an issue with Handisoft, on a matter which impacted negatively on productivity. Despite the customer support officer showing good level of understanding of the issue, and seemingly willing to help, and despite numerous phone calls, emails back and forth, to date, one year on, matter still not resolved. In fact last I heard from the operator was 12/12/20, and NOTHING since. Very disappointing. And I also wish to mention about the very scary functionality surrounding report writing. I tried valiantly a few times to venture into this, but the complexity, the lack of ease, the difficulty that requires almost an programming degree, has left me avoiding this at all costs.

We have been using Handisoft for 25 plus years and have found reliability the greatest feature of the product. Despite that they have been able to innovate and improve consistently during that period.

Handisoft is reliable and the customer support team have never let us down. Yearly roll-over is quick and simple and compliance modules are always up-to-date and user friendly. Contact management and document management features of Practice Manager ensure our office runs efficiently.

Handiledger and Super Fund module are clunky, and do not contain latest updates if drafting financials to comply with accounting standards and other legislation eg ACNC.

Previously... good. Recently... money grabbing and lack of investment in a proper cloud system.

It used to be reliable, reasonable value for money, low tech.

Recently... lack of a cloud solution. Venal pricing policy for legacy access to systems and data that I though I owned. $4,500 pa merely to log on and access my past records !!!!!!

Began using Handitax when electronic lodgements first started. Had a very good relationship with the original developer [SENSITIVE CONTENT] and loved the time difference between NSW and WA for support and development reasons. Many of the early improvement came from some of our requests for additional features.

Ease of use by multiple users, prior to retiring I had up to 10 users using Handi-Tax, Time and Billing, Practice Manager.

Cost. My current issue is with not being able to access prior years files without paying for the current years programs which I no longer use in retirement.

I've been using Handisoft since July 2006, and have found it straightforward to use. My office is set up in my home, so I particularly appreciate the client portal function, which enables me to look after clients anywhere in the country, without the need for long delays with postage.

I like that it's fully integrated, and I can have everything for each client in one place. Excellent support; always respond ahead of expected wait times, and continues until problem is sorted out.

I'm disappointed that the Workpapers feature isn't available at the beginning of the year, and can only be used for the previous year, not available for the current year, when preparing BAS

I had decided to move to the cloud with HandiSoft, but my many contacts through their website came to nothing.

I have been using HandiSoft products since 1995. When I set up my own practice, I never hesitated in purchasing HandiSoft for myself. It is very user friendly, straight forward in its approach to tax, logical in its set-up, easy to teach to new staff members, is seamless with its integrated programs (HandiLedger) and is very satisfying to use.

I probably do not use all the wonderful features that HandiSoft has, so there is nothing that I dislike about this software.

Overall easy to learn and use.

Integration of the products, single data base, CRM functions, linking related clients.

Some of the functions on offer are not intuitive, Trust has a very basic bank reconciliation function, Register does not always communicate with ASIC and Jobflow does integrate well.

I am generally happy

The ease for preparing and lodgement tax returns.

the error report on the tax program. I should have a better explanation and direct us to the correct item(s) numbers.

Detailed information on how to use the software and very helpful support staff

Integration ease with other apps and online use. Costs more than other accounting software providers

in 25 years - not bad, mostly hard if you start working and an error comes up - call the ATO and they advise it is a software problem with the first issue of 2021 TR, so you go back to H/soft leave a message and they come back on the phone day after a new issue is raised and send

IF BASIC TR - not hard, software support very hard to get as always too busy to answer straight away and than shuffled to diff areas in Handisoft

T+B - if you delete the description or change description - only the current show up but not the old data on old # we refer to it some times, also if you put a cost code in and you start new with the first 2 numbers and looking for the rest = 3rd number it goes back to the lowest number (hard to explain)

Handisoft is the program we have used for 25+ years from its inception and we have grown with it and noted its benefits and improvements. However the treatment of "micro practices" like ours (<500 lodgments) needs to improve.

Ease of use. Clear usable program with minimal fuss of movement between modules

Support is dismal. Have to ask questions about certain problems that occur more than once. Told that issues and suggestions have to be referred or escalated to a manager for clarification or for it to be resolved and no answer returned unless we remind them of the issue.

I have been using Handisoft for many years and have always found the software to be user friendly and reliable.

I like the fact that the modules are integrated and the transfer of data between them is seamless

I don't like the fact that there is little consultation on program changes or enhancements.

HandiSoft has been very effective for running our practice for 20+ years.

The best feature has been the HandiTax program. Being designed from the ground up to be used for completing tax returns it is very efficient. You can manually complete the entire return with just the keyboard!

A lot of the newer features like Client portals and data feeds are not as smooth as other, online only software products.

support is pretty good . Sales is not so good my email was not responded to when I asked about waht I was paying for - purchasing software or a licence to use the software when I got emails sayign unless I paid my current subscription I would not be able ot use software I ahd already paid for. Not happy.

There is support when things go wrong or I dont know how to do something

Its no easy to inutitively know how to do something.

Handisoft is great to deal with. Any difficulties are dealt with quickly.

A quick and easy way to keep track of all your client's returns and documents. Handisoft makes it easy to find everything you need at a few clicks of a button. You can also keep all your practice records and documents filed in Doc Manager.

There's nothing that I don't like about Handisoft.

Ease of use and software support. I like the ability to email support, rather than having to wait on the phone. Replies are always prompt and to the point.

None that I can think of. As a small practice would like the cost to represent the amount of use.

I have used Handisoft in my practice and introduced it into other practices. One of the key features is the support offered. Never a long wait and the answers are a reflection of the ease of use of the products.

Easy to use very intuitive. Loved the seamless interaction of the modules.

There was nothing to dislike. the features all functioned well and seamlessly

Good overall experience getting all compliance work done.

Input of information is easy and setting up chart of accounts are user friendly.

Report formats available are inflexible. On HandiTax, the tracing of tax return errors is sometimes difficult to navigate.

very happy - I am a long time subscriber

Reliable and regular updates Support is quick & efficient

price - I'm now 90% retired and the discount I get is minimal

Your user support is excellent. Recently had problems with your sales department - I was not able to talk to anyone for a number of weeks

Easy to use. Software contains excellent reports Caters for all types of clients a public accountant is dealing with

Your software has no features that I dislike

ATO compliance and lodgements are relatively easy to achieve.

The software is user friendly and most importantly, it is reliable and interacts with the ATO.

Customer service isn't as good as it used to be.

Have been using this software for almost 20 years and have never had cause to look elsewhere for a solution to my needs.

Ease of use, great features, caters for all client types, very reliable.

Frequent updates in early stages each year but I know they’re necessary.

Easy to use and support services excellent

Ease of use and portability, the training and support available as well as the friendly staff I have dealt with.

Cannot see any particular area I dislike or could comment about.

Easy to understand the tax program and easy to use.

None for Handitax. I am very happy with each year's release.