It has been very useful so far for scheduling and tracking events for later scheduling. However, I spent a lot of time troubleshooting and trying to figure out where the features were and how to best use them.

The workflow tracking and creating different project workspaces is a great feature. It even comes in handy to create calendars that can be linked to each cell in an airtable view. This allows keeping multiple events at the same location, especially when scheduling events.

There are a ton of features, and it is a potent tool. However, the ease of use is not great, being lower on the scale for user-friendliness. It is not very intuitive, especially when someone is just starting to play with it. The tutorials become a must to watch when setting up workspaces for the first time.

I have brought Airtable to countless organizations as a consultant and I highly recommend it for its reliability, easy of use, and flexibility.

Airtable unlocked my ability to create and maintain high quality data, and use it immediately in a variety of other software appliations.

No downsides to Airtable, however it could use more training on how to design data systems that can be shared when onboarding new colleagues

I have been an Airtable user for years, and have always been impressed with its ease of use and the pace of improvements to the product itself.

Airtable has recently suffered from a lack of customer support while simultaneously (in my experience) a higher rate of usability issues/bugs. Now, they've changed their pricing structure to revoke email support from the lowest priced tier. They expect users to be able to solve their own problems via the community discussion boards and less-than-sufficient/often outdated self help articles/pages. If there was a robust library of documentation, this might be acceptable, but there is not. We might consider upgrading to the higher tier of service, but I have submitted at least 5 contact forms to speak with a salesperson, but have not received any outreach from their sales team. I suspect we will have no choice but to abandon Airtable, since we use it for critical business operations and cannot risk having it break without any customer support to troubleshoot, but also we have been unable to get in touch with any salesperson to upgrade to the higher-level accounts that come with email support.

It is easier than any other database I have used. Customizable, user-friendly and looks so much more crisp than excel or google sheets.

I use it daily for our CRM and email tracking. I have ZERO negatives at this point.