Team Communication Software

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Connecteam

FrontRunners 2022

Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a true all-in-one mobile app. Connecteam offers a powerful, mobile-first platform that helps improve communication, ...Read more about Connecteam

Trillian

As a business and HIPAA-compliant clinical instant messaging solution, Trillian streamlines and centralizes employee communication across organizations without losing track of a single conversation. With disk-level, file-level, an...Read more about Trillian

4.75 (51 reviews)

When I Work

When I Work is a cloud-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts. When I Work le...Read more about When I Work

Beekeeper

The Beekeeper mobile platform is the single point of contact for your frontline workforce. With all communications and tools in one place, it enables frontline employes to do great work and feel involved. In turn boosting engageme...Read more about Beekeeper

4.63 (78 reviews)

Jostle

Jostle’s employee success platform is where everyone connects, communicates, and celebrates at work. It’s the heartbeat of our own company and has helped employees in over 1,000 organizations easily belong and contribute, anywhere...Read more about Jostle

4.35 (63 reviews)

Mobile Text Alerts

Mobile Text Alerts is an online SMS marketing platform that helps businesses of all sizes send bulk text messages to customers. The platform comes with a centralized inbox, which lets users view subscribers' replies on campaigns, ...Read more about Mobile Text Alerts

4.57 (77 reviews)

7shifts

FrontRunners 2022

Have more time to focus on your customers by freeing up manager’s precious time with 7shifts. Powerful, customizable restaurant scheduling software allows restaurants of all sizes to simplify their team management. Start for free ...Read more about 7shifts

Slack

FrontRunners 2022

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financi...Read more about Slack

Blink

FrontRunners 2022

Blink is an intranet solution designed for mobile and field workers in businesses across various industries such as retail, construction, hospitality and more. Key features include calendar management, content management, an emplo...Read more about Blink

Jolt

Jolt is a comprehensive digital operations platform that is available on smartphones and tablets. Jolt helps restaurants, retail, hospitality, and other businesses create accountability, enhance food safety compliance, and boost ...Read more about Jolt

ClickMeeting

ClickMeeting is a browser-based webinar solution, that brings the power of webinars and video conferencing to organizations of any size, or freelancers. It improves team collaboration, boosts effective communication, and makes o...Read more about ClickMeeting

4.29 (93 reviews)

Staffbase

Staffbase is an internal communications solution for users in large and distributed organizations. It enables businesses to connect with their employees via the mobile app or desktop. Users can check corporate news, social walls, ...Read more about Staffbase

4.79 (67 reviews)

NuovoTeam

NuovoTeam is a Push-to-Talk solution that offers instant connectivity to businesses where time is critical. We believe in eliminating geographical and network barriers for frontline employees and first responders with a single com...Read more about NuovoTeam

5.00 (1 reviews)

OneBar

OneBar is a cloud-based knowledge management platform that allows businesses of all sizes to collect, store and share internal information. The platform gives teams a convenient way to document the most frequently asked questions ...Read more about OneBar

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Groupe.io

Groupe.io is a cloud-based employee communications and business process automation platform that helps organizations connect their entire workforce, from HQ to the frontline, over a single platform. The all-in-one platform brings ...Read more about Groupe.io

4.72 (18 reviews)

AnswerHub

AnswerHub is an online developer community solution available for deployment either in the cloud or on-premise. It is suitable for midsize businesses to large enterprises across various industries. AnswerHub enables team coll...Read more about AnswerHub

4.18 (34 reviews)

Productboard

Productboard is the customer-driven product management system that empowers teams to get the right products to market, faster. It provides a complete solution for product teams to understand user needs, prioritize what to build ne...Read more about Productboard

Avaza

FrontRunners 2022

Avaza is a business management solution which includes features for project management, resource scheduling, online timesheets, expense management, online invoicing, recurring invoicing, quotes and invoices and more. Avaza also in...Read more about Avaza

HighQ

HighQ is a cloud-based solution for law firms streamlining collaboration, legal operations and client management. HighQ connects your teams and improves your ability to serve clients in a meaningful way. On a unified, secure, and ...Read more about HighQ

4.59 (22 reviews)

Weave

Weave is a comprehensive software solution that includes a web-based phone system, a two-way texting function, customer insights, payment processing, plus more. This solution was built to help businesses with customer communicatio...Read more about Weave

Buyers Guide

Last Updated: August 05, 2022

In a collaborative business setup, employees have to communicate with, not only their own teammates, but also members of other teams. Any miscommunication or delay in communication can result in poor collaboration and missed project deadlines.

Team communication software equips businesses with the tools required to ensure effective communication among employees. It allows team members to exchange messages, share files, and connect via audio and video calls.

Since there are several team communication software tools available on the market, it can be difficult for buyers to find the right solution. To help with product selection, we’ve created a buyers guide that includes important information required for making a purchase decision.

Here's what we'll cover:

What is team communication software?

Team communication software is a type of software that lets users collaborate with their team members via direct messages, group chats, and audio and video conferences. It allows users to perform the following functions:

  • Share work-related files and documents
  • Communicate with peers remotely
  • Share screens and conduct online presentations
  • Create and manage discussion forums and chat groups
  • Conduct one-on-one or group meetings

Group messaging in Slack

Group messaging in Slack (Source)

Common features of team communication software

In this section, we’ve listed some of the common features of team communication software. Identify features required for your business, and select a solution accordingly.

File sharing Use a drag-and-drop interface to share files, or send files as attachments.
Internal chat Communicate with teammates using a business-wide internal chat tool.
Video conferencing Connect with team members via video calls. Send invites and add multiple colleagues to these calls.
Screen sharing Share your desktop screen with teammates for online presentations, collaboration, or other business purposes.
Group messaging Create message groups to discuss projects and tasks, and share related updates.

What type of buyer are you?

Based on number of employees, most buyers can be divided into the following two types:

  • Small and midsize businesses (up to 1,000 employees): These businesses have fewer employees and therefore small teams and simple collaboration needs. Team communication software with instant messaging, audio and video conferencing, and file sharing capabilities should meet the needs of such buyers.
  • Large businesses (over 1,000 employees): Such businesses have large teams and therefore more complex collaboration needs. They also have different departments that need to collaborate frequently. These businesses should invest in a comprehensive team communication tool with file sharing, one-on-one and group chats, audio and video conferencing, and screen sharing capabilities. They should also seek a tool that can be integrated with other software applications, such as project management tools.

Benefits of team communication software

Understanding the key benefits of team communication software will help you build a strong case for investing in one.

  • Removal of communication gaps: Team communication software provides all the tools required for easy and effective collaboration. Users can connect with their peers in real time via instant messages, chats, audio calls, and video conferences instead of having to schedule meetings or send emails. This ease of communication also helps save time, thereby enhancing team productivity.
  • Improved project management: Effective communication is key to smooth project execution. Miscommunication or delay in communication can lead to potential crisis situations. Team communication software offers the tools required to coordinate efforts, connect in real time, and communicate about project challenges. It helps project members stay on the same page and have access to the latest information.
  • Better work efficiency: Team communication software enables employees to work collaboratively. With real-time access to resources (such as files and documents) and the ability to discuss work via audio and video calls, employees can complete their tasks more quickly and efficiently.

Market trends to understand

Here are some key trends impacting the team collaboration software space:

  • Shift toward smartphone-based collaboration: With businesses increasingly implementing bring-your-own-device (BYOD) policies, smartphones are becoming employees’ preferred method of communication. In line with this trend, team collaboration software vendors are working on improving the mobile experience for users by providing mobile apps with features such as integrated messaging, video calling and conferencing, and real-time notifications.
  • Corporate social networking on the rise: Corporate social networking allows businesses to replicate the social networking experience for their employees to improve participation and engagement. With increasing emphasis on employee collaboration and engagement, corporate social networking is expected to become a key team communication software functionality in the near future.
  • Augmented reality (AR) and virtual reality (VR) to replicate the physical meeting experience: Team communication software equipped with AR and VR capabilities combines the ease of online meetings with the physical experience of in-person meetings. It provides interactive virtual spaces where teams can connect and collaborate just like they would do in physical meetings.

Note: The application selected in this article is an example to show a feature in context and isn’t intended as an endorsement or recommendation. It has been obtained from sources believed to be reliable at the time of publication.