Lark

RATING:

4.4

(30)

About Lark

As a single interconnected platform, Lark facilitates collaboration and internal communication between teams using an integrated messenger, a connected calendar, and an in-app document creation tool. Built for enterprises, Lark provides the tools to help teams expand and communicate in a rapidly-evolving workspace. Key features include 1-1 and group messaging, file-sharing, video conferencing, task management, document creation with permissions and version control, an integrated calendar, and more. Lark allows users to communicate across teams, departments, and companies using an integrated chat messenger with voice/video conferencing capabilities. Users can send emojis, create message threads, vote on specific choices, send document and media files, and review ch...

Lark Pricing

Lark is offered for free for everyone. For customisations and special requests contact us to get a quote.

Starting price: 

$0.01 per year

Free trial: 

Not Available

Free version: 

Available

Lark Overview

Lark Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Lark

1 - 5 of 30 Reviews

User Profile

Kevin

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Great for current times

PROS

Video calls were easy to use and you can have a lot of people in one call. I can use the calendar to launch calls and Lark adjusts the time-zones automatically which which makes it easier when dealing with global clients. The interface is simple which is just the way I like things. The main screen combines group chats, calendar assistant, and private messages so there is no need to do a lot of toggling or have a bunch of different tabs open. Internal vs. External teams is also a neat feature I haven't seen with other software.

CONS

As with any new software, it takes some time to get familiar to everything but after a while it becomes intuitive.

Vendor Response

Thanks for your feedback Kevin, Really glad to hear you are loving Larksuite.

Replied July 2020

Dev

Pharmaceuticals, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Lark gives my team all the tools for collaboration , Communication & Control

4. As the team was growing we needed a way to scale productivity but couldn't find an all-in-one solution till we found Lark. We use the attendance feature to keep track of our workers in the field, we use docs to create collaborate documents and use Lark's video conferencing feature for all our team meetings.

PROS

1. I like that Lark gives me all the tools I need in one place, reducing my need on other apps. 2. Lark's mobile application is very powerful, giving my team and I the same experience on mobile as we get on desktop 3. Lark is really easy to use and set up. Creating groups are a breeze and with things like searchable chat history, rich media support and one click video calls straight from chat make communicating easy. 4. For what Lark offers, the fact that is free is amazing!

CONS

1. Sometimes the features on offer can be a bit overwhelming with a lot to navigate, especially for teams looking at very specific use cases. 2. As a relatively new product, there are sometimes bugs that might pop up but in my experience, it does not take long for tech support to patch these issues 3. video conferencing can sometimes be a bit laggy, especially when sharing screen or using the impressive "Magicshare" feature.

Reason for choosing Lark

Cost & One on one Implementation cum Customer support instead of virtual bots

Reasons for switching to Lark

Wanted to Experiment because they were Free to start, storage on Amazon Webservices & Could track attendance

User Profile

Kevin

Verified reviewer

Consumer Electronics, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed December 2022

Useful for communicating overseas to places like China, but Google Work Suite does this better

Overall, my experience with Lark was not the best. I would not recommend it, and would instead recommend another solution like the Google Work Suite.

PROS

I like that Lark integrates multiple tools all into one. Lark integrates chat, video conferencing, file sharing, and even expense reporting all into one tool. This is useful and saves time.

CONS

What I liked least are the security concerns which prevented me from putting this on my personal mobile device, and the cumbersome nature of file sharing where permissions issues slowed down the pace of work.

Bhushan

Chemicals, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Quicker, Collaborative, Easy UX/UI

Lark is one of the best team communication tools in the tech industry, it has many customized features. which other similar tools have not even thought.

PROS

This tool is on of the best for organizational communications if we compare others similar tools like skype Business, MS Teams, GoogleMeet, and Basecamp its.Non of these are in the race of Lark. its always one step ahead.

CONS

Not every company in same industry are using , so sometimes get limitation for external communications.

Reason for choosing Lark

Easy to use on every device mobile to desktop, has more customized chat and operations-related features.

Reasons for switching to Lark

To make communication mre clear and engageable

Cielo Kaye

Outsourcing/Offshoring, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed February 2022

All-in-one app!

It's a really great collaboration and communications software for companies. Unlike other apps, it already has almost everything you and your team would need (private & team chats and forums, video conferencing, email, survey creator, task lists, team calendar, etc.). So you'd save time (and money probably) jumping from one app to another for different needs.

PROS

It's an all-in-one app! You can communicate to your team directly through different mediums (chats, emails, and video conferencing). It has a team calendar, and it also allows you to create and send surveys to your team. We've been using the app for more than a year now, and I have to say it has improved its features and added new ones along the way. It's a great replacement for Skype or Zoom. Virtual backgrounds (on video calls) work better too.

CONS

You'd have to get used to using the app since it's fairly new, but after a while, it gets intuitive.

Reasons for switching to Lark

The former apps don't have all the features we needed.