About Basecamp

Basecamp is a real-time communication tool that helps teams stay on the same page; it’s less for traditional project management tasks (e.g., resource planning and long-term scheduling). With to-do-lists, calendaring, due dates and file-sharing, Basecamp provides a way for teams to keep track of priorities and actionable items.

Since 2004, Basecamp has focused on developing a simple interface in which users can create projects, document progress and manage tasks. It is a web-based software, allowing users to sign in anywhere, any time, either through a web browser or through apps compatible with a large number of mobile devices.

Not specific to a single industry, Basecamp can be deployed by any organization that needs to manage a group, including...


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Supported Operating System(s):

Web browser (OS agnostic)

11,980 Reviews of Basecamp

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(5,790)

5,790

4 stars

(4,609)

4,609

3 stars

(1,299)

1,299

2 stars

(216)

216

1 stars

(66)

66

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11980 results

January 2020

Brandon from Hamilton Company

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Biotechnology

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2020

Not a Swiss Army Knife, But Offers Extreme Value

I've used Basecamp for more than 10 years and it has worked with me through three different positions in the three different industries. Their onboarding tools and support team offers a lot of immediate help when you need it. I'm definitely an evangelist for this platform.

Pros

Basecamp 3 offers an intuitive platform and interface for project and operational collaboration across a wide distributed team. It's easy to onboard new team members both inside and outside the organization. The flat-rate price is a steal compared to all of its competitors.

Cons

Basecamp does not try to be all things to all people, which is a blessing and a curse. There are dozens of other features offered by other platform that are not offered by Basecamp. So if those features are critical, you may have to turn to one of the API-driven integrations for a separate fee.

Reasons for Choosing Basecamp

Basecamp offers the best value for the price and it quick and easy to implement.

April 2020

Stefanie from Potratz

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

April 2020

Basecamp Review

Overall, this is the most easy to understand and easy to navigate project CRM tool that I have used.

Pros

I think the system is very user-friendly. If someone was new to it, it wouldn't take much time for them to catch onto how to create and assign out tasks and task lists.

Cons

Using it as a daily task organizer only worked for select departments who had ALL tasks housed within the system. For departments that had additional tasks (client phone calls etc.) keeping up with daily tasks/keeping all teams up-to-date within the system was difficult. You can only view one persons task list at a time to see what they have overdue, what is on deck for the day and what tasks are upcoming. If you have multiple team members on the project there is no easy way to see a quick overview of where everything stands aside from looking the actual project folder.

May 2020

Savannah from OneHope

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

May 2020

The backbone of our team

Overall, I’ve grown to truly appreciate all that Basecamp can offer. I can’t imagine my job without it. I wish the interface was designed better, with a better UX experience. But I still wouldn’t trade what Basecamp offers for a lesser but more attractive system.

Pros

Basecamp is an excellent intersection between project management software and cloud storage. Not only do we produce projects here but we can store and organize all of our file types here as well. I’m able to access every document and file I need throughout the day solely in Basecamp. I’ve seen teams need 2-3 softwares to function. Basecamp brings all of that functionality into one platform.

Cons

The user interface isn’t great. Visually the software isn’t engaging and it’s easy to get lost. There isn’t a clear hierarchy on the homepage or within projects. Everything looks the same.

July 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

July 2018

Nearly great but not quite

We felt that the "all in one" nature of the software was great, but beyond our initial tests we found it lacking in adaptability to fitting into the way WE work, (it wants you to wholly adopt their approach and we felt that there was an internal resistance to that development style) - therefore we abandoned the platform and looked for alternatives.

Pros

For years we have been looking for an all in one project and task management system to use with our business. And BaseCamp is so nearly it, it has most of the features you'd expect but presents them in a different way to most other task tracking systems. On the positive side, it's easy to use, friendly to the eye and everything is where it should be. It has some nifty features that you can easily become over-reliant on that aren't present in other management software tools. One recent addition was the Hill Chart where you plot a task on an "planning hill" - in a really visual way. This is totally unique and works well, helping you quickly identify the progress of any given task. As a project manager, this is a very useful way of seeing where everything currently "is at"

Cons

Onto the Cons: For us, we found that the software was too verbose in its approach, it has a work log system where each user is expected to fill in a diary of what they have done today - sure, this can be switched off in the options, but the regularity of BaseCamp e-mailing you is far too high as a default. By default you're constantly managing e-mails from the system (which is precisely what is is meant to eliminate!) Once you disable these notifications, we felt that the software starts to lose its impact, our staff started to drift away from it over time and went back to other task tracking methods (such as trello) for different areas of the development. This caused us to reconsider the entire enterprise and look for alternatives, our team just couldn't seem to adopt the (very rigid) way that Basecamp wants you to work.

April 2020

Ryan from Brightstar

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Basecamp allows me to track my team's progress easily and efficiently

I've used Basecamp for my team for several years now. The communications solutions, file management services and archival features are all excellent. As an administrator and user, I highly recommend Basecamp for any organization with several ongoing and simultaneous projects.

Pros

Basecamp is a project management solution that allows me to stay on top of my team's projects with ease. Projects can be categorized and organized so that only members working on a particular project are exposed to the communications and back and forth. We use Basecamp as our primary solution because it is easy to implement and onboard, simple to use and has a robust set of features that are among the best in the industry for what we need.

Cons

My only complaint is that the different versions of Basecamp have different features. For example, the version we use does not allow for time tracking. While this is not necessary, as we don't bill out by the quarter hour, it would be a nice feature that would allow me to better understand how long certain tasks take my team members. If Basecamp had universal features across all versions, this would be a miracle solution.

Reasons for Choosing Basecamp

Basecamp is simply more user friendly for my organization. We didn't want to use the same ticketing system that our dev ops or IT uses because we had differing needs.