Cisco Finesse
About Cisco Finesse
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Most Helpful Reviews for Cisco Finesse
1 - 8 of 8 Reviews
Charity Mae
Verified reviewer
Telecommunications, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Cisco FINESSE, AT IT'S FINEST!
I like how easy for me to use it and can communicate with my customer well
CONSso far, everything is going well kudos!
Fabian
Telecommunications, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
talking to the world!!!
Cisco Finesse has one of the best outbound and inbound calling features, you can stay connected with customers and you can find the time to fix issues real quick or transfer the calls to designated queues without having to keep the customers waiting for too long.
PROSTalking to customers and resolving their issues it is an amazing feeling of accomplishment. The calls are crystal clear and customers can hear and have great dialogues with you.
CONSCalls can cut out in the middle of a conversation this rarely happens but it can feel disappointing some times.
Rico
Government Relations, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Cisco puts the 'Fine' in Finesse!
We've had a great experience while using Finesse. That goes from the administrative side down to the end users who take calls daily using this platform.
PROSGreat overall platform that is as reliable as it is scalable. It allows multiple departments and teams to be set up in the call center queue to take various calls from clients in either an office or work-from-home environment.
CONSNot much to dislike overall. It meets all of our needs from cost and functionality standpoints.
Reason for choosing Cisco Finesse
The overall Cisco name and compatibility with Jabber. Our organization is very Cisco-centric from our phone systems to our network infrastructure. It just made the most sense.
Navdeep
Insurance, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Product Review
Call Routing fast, history easily available, call diversion easy both to client, in branch and out of branch.Provide the name of location from where we receives call makes our job easy.
CONSI don't come across any cons for this software
Kelly
Computer & Network Security, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Cisco
it is a fast-paced way to keep on top of things and able to handle any mode of calls and like anything else needs updates like all other voip or online serves.
PROSeasy to use saves sign in being using for 3 years
CONScrashed in the middle of a call once in a while
Andrea
Education Management, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Cisco Finesse
I’ve loved it . Working remote my phone can only ring when my laptop is open and connected to WIFI. When I’m off work and I shut down the laptop it won’t ring . It’s not bulky and keeps things nice and neat at my desk
PROSWorks like a normal phone without the bulkiness of a hard wired land line . I am a remote employee and the completely on my laptop. Very easy to use , and it never rings when I’m not working anymore !
CONSNothing ! It works great! Super easy to learn.
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2023
Snel en goed!
Het werkt super! Alles is goed, heel makkelijk om alles in te stellen en om dingen aan te passen. Vandaar dat wij het ook aan onze klanten adviseren. TOP!
CONSSoms ligt er even uit maar dat kan bij elk programma wel is gebeuren.
Amy
Insurance, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Cisco Finesse
Very happy so far with Cisco Finesse for my daily tasks.
PROSWe use Cisco Finesse on a daily basic at work. It is so useful to answer calls, call out and keep record of call log. We can transfer calls easily through our company.
CONSThe call recording option would be great.