About vManager

vManager is a cloud-based telecom expense management solution from Vcom that helps users manage communications spending across inventories and carriers. It provides users with charts and graphs to show monthly spending by type, location and carrier.

Users can prepare customized reports in the system. The user dashboard helps users see open action items, spend optimization opportunities and billing trends. The solution provides mobile apps for Android and iOS users.

vManager provides an inventory module that standardizes data for communications assets across all carriers by product or location. Its invoice management module helps users consolidate invoices across multiple carriers and provides an aggregated view of charges by service and location.

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Supported Operating System(s):

Web browser (OS agnostic)

24 Reviews of vManager

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(13)

13

4 stars

(7)

7

3 stars

(3)

3

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 24 results

July 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

vManager success

The team at vCom have been nothing short of spectacular. [SENSITIVE CONTENT HIDDEN], and the rest of the team I interacted with was fantastic. Extremely helpful and knowledgeable about the product. It is an absolute pleasure to work with the vCom team.

Pros

The dashboard is incredibly intuitive. What I am using the most currently is the asset management system baked into vManager. I really like the fact that most of my operational assets can be logged and recorded.

Cons

Nothing noteworthy that I can think of at the moment.

July 2020

Gina from ON Semiconductor

Company Size: 1,001-5,000 employees

Industry: Semiconductors

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2020

Amazing Software

Our company was using multiple spreadsheets for all our circuit inventory by all different people. There was not a centralized location housing all our Telecom circuits. vCom has solved that issue and we are working on updates to our inventory daily.

Pros

The most impactful is the company owns the software so if any updates or requested updates are brought up and make sense for the business they can make their own changes and updates. As for the ease of use if there is something I am not understanding there are plenty of resources offered to assist. Live assistance and webinars.

Cons

The only feature that is sometimes hard is the unmanaged inventory. That inventory if you have a lot does not get all the details listed unless someone from your internal company manually enters and keeps up. That is hard if you no dot have a team internal to assist.

Reasons for Choosing vManager

I chose vCom because of the personal team attention our company gets. vCom did not just sell us a product and walk on to the next customer. We work together as partners to create the best day to day use of the software. The software and our assigned team is amazing.

June 2020

Tom from Community Bank

Company Size: 51-200 employees

Industry: Banking

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2020

We want out.

the invoicing became so fouled up that multiple months of bills went unpaid (unbeknownst to us), resulting in phone/internet services being shut off at two of our busiest branches. So we had to take that back from vCom too. So let's run through the survey questions: What features were most impactful? None that, too-date, have had a positive impact. Is the product easy to use? Nope - I'm not even sure our folks try anymore. Was integration with existing business processes easy? Not at all; not even close. Are there features that could be improved? Practically everything we've tried should be improved. What business problems are you solving with vManager? Let's be honest here: vCom doesn't solve problems, it creates them.

Pros

There is nothing about this software, or vendor relationship that has worked even remotely close to right. This entire relationship has been a complete over-promise and never-deliver. Unfortunately, zero stars is not an option.

Cons

Where to start. When we signed with vCom, the objective was to engage a vendor to assist and oversee streamlining our various phone/fax lines, negotiate with carriers, and to a lesser degree, help manage invoicing. Our initial implementation team, led by [SENSITIVE CONTENT HIDDEN], was completely useless. Unfamiliar with our market area, and apparently refused to learn it (I still don't think they have all our branches identified after 2 years into this). Almost immediately, the vCom team tried to push all the heavy lifting back onto us: managing, identifying, testing phone lines was a nightmare - still is. Next, the team started negotiating with carriers (which was comical because, once again, they refused to learn our markets). It became apparent that vCom was only going to work with national carriers, and wasn't about to get into the weeds and negotiate with regional/local carriers (many of which had decent packages once WE followed up with them on our own). So we figured out real quick that we needed to remove vCom from the negotiating side, and focus them on the phone-line consolidation. Another mistake on our part. Two years into the project, and it still isn't done. vCom has offered no value here, outside of a renegotiation with RingCentral - which was another mess. Lets talk about the invoicing side of our service package now. When we allowed vCom to attempt to consolidate our billing through whatever outfit it works with (a company in New Jersey, I think), cont. below...

Reasons for Choosing vManager

We chose vCom because, conceptually, it was a company that could really assist us with cleaning up our phones/internet/etc. infrastructure. We have a lot of branches that we've opened/closed over the years, a number of different carriers to manage, and a lot of phone lines that have been moved around. Also, because it was an OBA-approved vendor, and we try to direct our business through those vendors when applicable. I would give just about anything to go back in time and tackle 2018 Tom Moran before he had the chance to engage vCom.....don't do it, you fool.

July 2020

Jennifer from Spero Therapeutics

Company Size: 51-200 employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

The only tool you need to manage IT and telecom spend!

I managed an 8M communications spend at a global Biotech for many years. We struggled immensely with first getting a handle on inventory, figuring out where we spent our money and on what, and consolidating to a better operational model. Without vManager, I would bet there would still be lines in service that were no longer in use the company would STILL be paying on! Not to mention we were able to replace our entire network, upgrade bandwidth and save over 2M YOY. It's not just the software, its also the entire vCom team you get with it!!

Pros

The ability to slice and dice your spend into whatever category senior leadership wants in order to provide a full spectrum of spend. It is easy to use, provides priceless insights into categories that often plague IT leadership when asked to break down costs, customer support is second to none!

Cons

I would really like to see the platform continue to expand further globally. It does some of it fantastic. I think there is more work to be done for organizations that need that competitive advantage to purchasing in global locations

June 2020

Ivan from Milbank

Company Size: 501-1,000 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Great Centralized Resource

Pros

I like the fact that I can easily monitor and approve orders. It allows me clear visibility on the status and allows me to add notes with my inquiries.

Cons

I'd like ordering a new line for a phone i have in hand to be enhanced. It is frequently mistaken as a new line and device order.