Agile Ticketing Software


 

Agile Ticketing offers enterprise class ticketing solutions for clients involved with the performing arts, film and music festivals, cinema and art houses, universities and colleges, garden and tour operators and regional ticketing portals. This is a fully integrated software and services product that helps with marketing and ticketing operations of client organizations.

Agile Ticketing offers various features including membership management, event ticketing and marketing, customer relationship management (CRM), as well as gift and loyalty card management. The system also provides integrated Facebook ticketing features, gate control and access management options and concessions and merchandise processing tools. The tool’s reporting and accounting services help in real-time accounting and auto-syndicate reporting.

Agile Ticketing integrates with third-party applications such as Rentrak and Facebook. The software is primarily used to perform marketing and ticketing functions for film festivals, art houses, call center order entries, online and kiosk sales and box offices. Some of its customers include Lipscomb University, Belmont University, The Belcourt Theatre and Franklin Theatre.

 

Agile Ticketing - Customer relations
 
  • Agile Ticketing - Customer relations
    Customer relations
  • Agile Ticketing - Events
    Events
  • Agile Ticketing - XML feeds
    XML feeds
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

5 Reviews of Agile Ticketing

 

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Showing 1-1 of 1

Ramya from Taashee Linux services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

What is Agile and Why Does It Matter?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Responding to Change

Perhaps the biggest advantage Agile development practices bring to development teams and businesses in general is its emphasis on responding to change and focus on working on projects that matter when they matter. Agile methods don’t force us to attempt to divine the future in 9, 12, or 24-month projections. A properly-oriented Agile team has a list of the most important things they can work on; when they finish the most important thing on that list, they move to the next most important thing…and so on, ad infinitum. This type of focus has many benefits:

Customers get solutions to the problems they value most, sooner
Stakeholders can prioritize things in a progressive fashion reflecting actual market conditions at a given time
Developers feel valued, since they’re working on things that actually matter and will receive frequent in-depth feedback from the very people using the product (ideally, at least).

Accepting Uncertainty

The second biggest source of value Agile development brings to an organization is that its practices accept the fact we don’t know everything about a project when we first start.This is in stark contrast to more “traditional” stage-gate and waterfall approaches, where requirements are expected to be “complete” before anyone so much as touches a keyboard to type their first line of code.

Agile instead accepts that we will discover more information as we go on; we may find a particular technical solution doesn’t meet the needs of customers, or we might discover there’s an entirely different problem underneath the stated problem, and by solving problem we can solve not just the proposed issue, but other customer concerns as well. Applying Agile principles to our approach allows us to accept the unknown and prioritize discovery and experimentation to drive out uncertainty before we fully commit to a solution.
Faster Review Cycles

In order for teams to be both accepting of uncertainty and responsive to change, there’s a need for rapid iteration and cyclical, comprehensive reviews as work is completed — to ensure that new discoveries are contemplated and current efforts are evaluated. Most Agile practices either time-box efforts (Scrum) or control the amount of “work in progress” (Kanban) to ensure efforts are completed within a reasonable amount of time. Those efforts are then reviewed with customers or customer proxies (such as internal services teams or stakeholder teams).

The focus on ensuring prompt reviews and feedback from actual users (or as close to the user as you can get) addresses the most common failings of waterfall approaches — the delivery of a product nobody really wants or likes after a 6-9 month closed development cycle.
Greater Flexibility in Releasing Features

In addition to faster cycles of review with customers or customer proxies, the focus on delivering working software in time-boxed or effort-boxed iterations of work provides the business as a whole more flexibility in when product should be delivered to end users.

In more traditional approaches, releases occur when all the planned work is completed…or, even worse, on a date set by stakeholders regardless of how polished the actual work is on that date. Agile approaches, on the other hand, provide sufficient functionality
Less Up-Front Work

Prior to the advent of Agile development methodologies, not only did product requirements attempt to predict what would be needed in 6-9 months, but they also attempted to be an encyclopedic contract outlining and detailing nearly every single aspect of a product’s design and development. It was not uncommon to see Product Requirements Documents (“PRDs”) and Technical Requirements Documents (“Specs”) exceeding fifty or more pages and outlining specific deliverables developers would use as checklists of exactly what to deliver — nothing more and nothing less.

Agile instead focuses us on defining and prioritizing problems to solve; collaborating with our developers to design, specify, and revise work needs to be done; and to exert only the amount of effort needed to move a product or project to its next phase. Incurring high up-front costs in investigation, documentation, and contract negotiation is anathematic to the fundamental beliefs outlined in the Manifesto.

Cons

Lack of Understanding
Flexibility Can Lead to Bad Behaviors
Culture Fit
Lack of Predictability
Integrating Diverse Skill Sets Into Teams
Challenges at Scale

Review Source
 
 
 
Showing 1-4 of 4

Lori from Sedona International Film Festival/Mary D. Fisher Theatre

May 2016

May 2016

Agile Ticketing is the most comprehensive ticketing software I've used.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software, on the whole, is user-friendly and easy to learn. Basic box office functions are a breeze to teach and my staff rarely has any issues related to the software. As administrator of the software, there is much to learn and remember. Daily and weekly tasks are quick and easy to master. But for those tasks that happen less frequently and when I need help remembering how I did it the last time, the Agile support team is always there for me. The online tutorials are a GREAT resource, but you can always pick up the phone and get a friendly staff member to walk you through anything.

No system is perfect, but Agile Ticketing as worked with us to problem solve and create manageable solutions when we need them. I can't recommend them highly enough.

Review Source: Capterra

  Response: Agile Ticketing Solutions, Agile Ticketing Solutions

Date: June 2016

June 2016

 

Lori - you are amazing. Thank you so much for your review. We love it when our clients call in. It gives us a chance to talk about all the new features!

 

Susan from Traverse City Film Festival

May 2016

May 2016

Agile is Great!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've been using Agile for many years and have had an excellent experience throughout. We receive almost immediate response to small issues and very immediate response to any larger issue. The customization we've been able to work on together has greatly improved our overall product we are able to provide to our patrons. The growth Agile has experienced in the last few years has made them a stronger company with the ability to provide additional support to clients and create more diverse training content available at your fingertips. Agile is easy to use and we have been able to teach everyone from our youngest college students to our retired volunteers how to use it seamlessly. Everyone at Agile is a joy to work with, and we look forward to continuing our relationship in the future.

Review Source: Capterra

  Response: Agile Ticketing Solutions, Agile Ticketing Solutions

Date: June 2016

June 2016

 

¿Susan ¿ Thank you so much for the wonderful review. We are grateful for all the suggestions, guidance and help over the last 7 years. The knowledge we gained from your organization has helped us understand the needs of our film festival and art house clients. We look forward to many more years ahead.¿

 

Nysselle from The Boston Jewish Film Festival

May 2016

May 2016

I have been working with Agile for many years and I am pleased with the program.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The pros - much more user friendly than other sites, according to many of our patrons. We do have an "older crowd" and they do have several difficulties using computers in general but by using Agile consistently over the years, we receive less phone calls every year. We have been complimented on our ease of ticketing purchases (obviously not by everyone) when customers compare to other programs such as Brown Paper Bag and Ovation.

A wish list: To be able to create data through mac programs. To be able to customize our reports so they are not so lengthy and that sum (manifest extract) up reports. For customers to be able to create their own calendar of what they are going to see.

Our executive director and myself are going to sit down together and write up a "wish list" ourselves of what we would like to see. Sometimes, I have found that you already have the options we are looking for but just didn't realize it. For example: Having a guest account for people to sign out rather than having an account. Our hope is to set up a conference call of some sort to review this with you.

The customer service has been outstanding - I don't think I have had to wait 5 minutes for a response from your representatives. They have been trained well and are knowledgeable in every aspect of your program.

Review Source: Capterra

  Response: Agile Ticketing Solutions, Agile Ticketing Solutions

Date: June 2016

June 2016

 

¿Nyselle, Thanks for your kind words and review. We at Agile are always striving to stay ahead of the trends as well as listen to our client¿s needs. We are happy to let you know that we do have a Customer Calendar option that will allow your customers to add their events/films to their personal calendars as well as having a guest log in option. Give our support team a call and we will be happy to show you how to get these options set up for you. You can also find up to date instructions and video¿s on our Knowledge Base.¿

 

Donald from Nantucket Dreamland Theater

May 2016

May 2016

Best decision we made!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Switching over to Agile was one of the best decisions we have made as a theater and a non-profit organization. The system is easy to use and understand and best of all it has cut down on data input and takes half the time, if not less to get our tickets up and running. Best of all the customer support is amazing! The team is friendly, quick to respond and they are there to answer any questions you might have ¿ big or small! I would recommend Agile again and again!

Review Source: Capterra

  Response: Agile Ticketing Solutions, Agile Ticketing Solutions

Date: May 2016

May 2016

 

Donald, Thank you so much for the review! We are huge fans of Nantucket Dreamland Theater and look forward to being a part of your mission and vision for years to come.