Exceptionally robust ticketing platform to meet needs both large and small.
Value for Money
We were able to improve the patron experience in ticket purchase and use; as well as easily train our box office team to use the product. This product also delivered significant improvements in reporting - ticketing information, sales/finance reconciliation, etc.; and so much more.
We had a very long list of specific criteria we were looking for in a new ticketing system. While no system is perfect, nor does everything, Agile certainly met the most of our needs to the best extent compared others.
- Overall it's a very robust tool with many features you can use (or choose not to use) to meet your needs for events large or small.
- It provides lots of detailed reports to meet a broad cross-section of organisational needs (whether box office, marketing, finance, etc.)
- Agile provides a comprehensive series of online training sessions, webinars and documentation accessible any time.
- Our cashiers found it easy to learn and use.
- It's very flexible, in the most minuscule ways, so that you can customise it to meet your organisational needs and your individual event needs incredibly specifically.
- Their tech/support team is very friendly, helpful, and highly responsive. They respond quickly, and do their best to find the optimal solution.
- They do not assume their tool does everything: they provide regular system updates to meet customer needs. They are regularly in touch with their customers to assess what people are looking for regarding changes/upgrades and they do their best to incorporate that information in each iteration.
- Their sales team is incredibly friendly, patient, helpful and understanding. They listened to our concerns, and answered our many questions, and worked with us to find the best contract possible for everyone.
This is a big platform that can do so many things, that it takes a while to learn all the functions well enough to be able to maximise its use.