About High Trek POS

High Trek POS is a retail management system designed to help recreational and leisure businesses such as adventure parks manage online booking, point of sale. ticketing, quoting, customer experience, and other administrative operations. Facility owners can utilize the capacity management module to set up activity-based capacity limits across facilities, generate time-based services and display product availability during in-store or online reservations in real-time.

The application provides an operation hours management module, which enables entertainment venues to control the availability of tours, attractions, products, and facility services on a global facility operating hours calendar. It offers a discount engine, which lets supervisors create custom quali...


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10 Reviews of High Trek POS

Average User Ratings

Overall

4.9 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(9)

9

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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September 2020

Shannon from HT Adventures Ropes Course & Ziplines

Company Size: 11-50 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Solid booking software that handles all of our needs.

We are very happy with the value we get from the software and all of the ways the software helps us merchandise our products, upsell to our customers, and track our conversions and online marketing spend so we can grow our business. The company is also always helping with free consulting as to how we can make our business better and grow faster.

Pros

I appreciate the integrated waivers that generate tickets for our guests and a process for us to make sure that every guest that participates is waivered. There are many ways to configure products to handle our complex capacity constraints for our ropes course. The software also handles admission tickets for our mini-golf and lane rentals for our Axe throwing. Having one system to handle all of our point of sale transactions as well as online bookings, camp reservations, and financial transactions is a plus. The ability to sell pre-paid vouchers works great for us during the holidays. The company is very responsive and always developing new features for us. The integration with QuickBooks saves us time and effort. The addition of CRM capabilities are making it easier for us to manage our sales funnel and work with larger corporate events with more control over pricing and communication.

Cons

The system doesn't integrate with a card system like embed yet.

Reasons for Choosing High Trek POS

Flexibility of the system, capabilities of complex product configurations, waiver integration.

October 2019

Brian from Virtual Sports

Company Size: 11-50 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

High Trek has been a great company to work with!

I've honestly really enjoyed working with them. Incredibly responsive support and it gets the job done.

Pros

They are tackling unique problems that the location based entertainment industry faces and they are incredibly responsive when new features are needed or issues are identified. POS' for this type of business generally just dont do the things we need them to and they have done a great job!

Cons

There are a few features that we are waiting on but the pros outweigh the cons so we are OK waiting.

Reasons for Choosing High Trek POS

Feature set, plans for new features, interactions with development team.

Reasons for Switching to High Trek POS

Revel doesnt have a capacity based reservation system integrated.

November 2020

Danny from DoodleBug Sportz

Company Size: 11-50 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

I love it

Waiver, reservations, POS - all streamlined and in one super easy to use solution. I love it. If I were to start all over HTPOS would be the first thing I would setup without a doubt.

Pros

It has streamlined out business. Things are much easier, and it all works seamlessly for us. As with anything, it has taken some time to migrate fully to their system, but I am very happy with the change. [SENSITIVE CONTENT HIDDEN] has been awesome and is very responsive when I do need help.

Cons

Nothing specifically comes to mind. I don't like that I have to set it up, no that would be true with any software like this. The only real issues I have had was because I set up something on the backend incorrectly, but those were easily caught, fixed, and made to function correctly moving forward.

Reasons for Choosing High Trek POS

Capacities... you can limit capacities for ANYTHING. I can take x number of one type of customer, while trying that package into say... masks (paintball masks are required for each guest)... so I can maximize my facility, not oversell, and over an extremely wide variety of options without going crazy trying to manage them all.

Reasons for Switching to High Trek POS

I used Vantora for waivers, Acuity for private group reservations, woocommerce on a wordpress site to take deposits for our drop in style play. Hightrek brings all these into one place for me.

July 2020

Jeremy from TreeRunner Parks

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

A Great Switch

We are able to migrate multiple ends of our business operations into one modular software. It is easy to use and has saved us time and energy.

Pros

The ease of use with HighTrek is such a terrific feature. Also, the number of features that it carries with it, and still excels in, is remarkable. Also, the integration into QuickBooks is very helpful for our accounting.

Cons

As with all newer software that is constantly updated, we do sometimes find bugs, but the team is so responsive to make changes that it is hardly a con.

Reasons for Switching to High Trek POS

Our accounting costs were too high and we were forced to use three softwares that HighTrek has replaced.

September 2019

Cameron from Montana Advanced Laser Tag

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Highly recommend

We are able to take online orders with ease. Customers love it and constantly tell us how easy it was to book their party and event.

Pros

User friendly. Easy to set up and easy to learn.

Cons

Cant think of one, everything has been exceptional.

Reasons for Choosing High Trek POS

Because this is truly the best software for anyone in the entertainment industry.

Reasons for Switching to High Trek POS

Because we heard this software was the perfect set up for the entertainment industry and they were right.

November 2020

Christiana from Jones Family Farms and Winery

Company Size: 11-50 employees

Industry: Farming

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

High Trek Revolutionized Our Business

In the tumultuous business world of 2020, we needed to quickly adopt a reservation model for our business to succeed. High Trek was the perfect choice to help us make this big leap. They have been extremely supportive getting us started and very responsive in helping us increase our product offerings. They listen to feedback, have made helpful modifications, and respond promptly to our queries. It has been a positive collaboration.

Pros

The High Trek system has allowed us to very efficiently and reliably check in large numbers of guests. Our staff and our customers give it very favorable feedback. As a robust reservation software program, it provides a wide range of reports and features, including a variety of reservation reports, customer email lists by date of their reservations, and customized order email confirmations. When our guests are onsite, the ease of adding on to their order has increased our sales. Our business offers guests a variety of experiences and products; it has been great to have a software system that can handle all of the variables.

Cons

It has a many capabilities, so there is a learning curve to understand all its features. We have made suggestions for modifications; some were addressed immediately and others are on the list for future updates.

Reasons for Choosing High Trek POS

High Trek offers customized support. When we ask questions, we receive knowledgeable, detailed answers directly from the High Trek developers. Instead of being overwhelmed about how to get started, High Trek offered us options and ideas how to match our business to the software's capabilities. Another important issue was value. With some of our products having lower price points, it made much more economic sense to go with a software that fee's was based on a percentage of sales rather than a fee per reservation plus a percentage. Bottom line: the larger e-commerce softwares did not offer all the features of a full reservation program; the larger ticketing softwares were too expensive and one-dimensional; none offered the support we have found with High Trek.

October 2019

Lorrie from BOUNDLESS ADVENTURES

Company Size: 51-200 employees

Industry: Recreational Facilities and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

All-In-One Software with Specialized Software Functionality

Alpha Goat has been available 24/7 to help. In addition to working through minor bumps that come along with any implementation, they have listened to all of our feedback and have made many system enhancements based on that feedback. In the past, with larger companies, I was told that they would put a request in to fix a bug or make an enhancement. However, given all of the competing priorities, I never felt that our needs were addressed. With High Trek POS, I feel like we are all on the same team, with the end goal to be the best all in one system satisfying the needs for aerial parks, water parks, and laser tag facilities.

Pros

After having worked with several reservation software programs in the past, the best part of this software is the fact that I don't need to integrate with any other programs. This all-in-one solution has allowed for a much easier customer experience for group waiver management, reduced labor hours for our office staff, and a quicker check-in process. I cannot stress enough that the waiver system integration with the reservation system is the best available in the industry. Many returning customers have commented on the improvement from the last system that we used. As a business owner, the easy access to data has been an added benefit. The administrative setup was extremely easy, and the day-to-day adjustments to the calendar are simple as well. Marketing to customers has also been improved with the use of High Trek.

Cons

The website checkout process still needs work from a presentation standpoint. The ability to sell add-ons has been great, increasing our average ticket. My issue is simply that the text needs to be lined up better, but my understanding is that it will be shortly. A phone app will also be helpful, but again, in the works.

September 2019

Robert from Slidewaters Waterpark

Company Size: 51-200 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Affordable all-in-one POS

Before we switched to High Trek POS (HTP) we were using 4 different programs/systems to fulfill our needs and every time we went to the market looking to make the switch to an all-in-one POS we were faced with choosing between outrageous annual fees or crippling setup costs. HTP gave us the option to switch to an affordable cloud based option that would work with our existing hardware. Streamlining ticketing, season passes, online sales, retail, Food & Beverage, rentals, waivers and bookings in one system has revolutionized our ability to serve our customers and improve our Team Member experience!

Pros

The 3 best things about High Trek POS are; 1. Ease of use. In minutes my young staff can be off and running completing simple transactions. 2. Cost. As a seasonal, small business located in a tourist town we couldn't afford or risk taking on an expensive POS system. 3. Partnership. High Trek desires to always improve and values our input and feedback. The dedication of their customer service and developers is incredible.

Cons

My top feedback to the developers-that is still being worked out-is the need for a merge tool for our customer data base.

Reasons for Choosing High Trek POS

High Trek has real life experience in our industry and it enables them to design a program that fits our needs. And when there is a situation that they aren't familiar with they take feedback extremely well and work to implement and add to their system. The reliability we've had with the system helps me sleep at night.

Reasons for Switching to High Trek POS

We needed a system that could handle ticketing, season passes, waivers and bookings.

November 2020

Ashley from Tree Trekkers Frederick LLC

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

The best software for the best price

I love this company. We have been through several software companies and this is by far the best. I did a lot of research and trials with other companies and was never satisfied. This is the first company we have used that is user friendly and I can easily receive help when I need it. Don't waste time with research I already did, this is the best company with the best price.

Pros

It is extremely affordable compared to other companies. High Trek cares about the success of your company because the success of your company means success for their company. [SENSITIVE CONTENT HIDDEN] has been available whenever I needed him and has even helped me with other projects that were not related to the POS system. I love this small business and supporting an American made product. I love that when I need help I talk to the people at built this product and not a call center in India.

Cons

I wish it had a report writer. Everything is in excel.

Reasons for Switching to High Trek POS

I don't want to throw other companies under the bus, but we tried a few and High Trek is the best.

May 2020

Hugh from Wild Blue Ropes Adventure Park

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Outdoor Adventure and Tour Operator All in one Booking Software

High Trek team was easy to work with. They were very open to new ideas and making their product work for your venue. Great idea sharing.

Pros

High Trek POS offers an all in one solution to online booking, POS and back end accounting. The system has great functionality and makes life easy for tour operators. The all in one system was created by people who work in in the industry that understand what tour operators need on a daily basis and how to streamline the entire process so you can focus on your customer experience.

Cons

Was a little hard to schedule individual events. This has been fixed.

Reasons for Choosing High Trek POS

Most online booking systems do not offer a system that connects your online booking with a POS system that can Generate all you accounting and back end needs.