Ticketbud Software


22 reviews(4.5/5)
22 reviews(4.5/5)

Ticketbud is a cloud-based event ticketing software that offers event ticket sales, attendee management and promotional capabilities. Android and iOS apps available.

The solution allows users to create new event pages and accept online registrations. Users can also upload descriptions and photos related to their events and create social media widgets for sales generation. Ticketbud features mobile point-of-sale, which allows users to accept credit card payments on the event venue.

Ticketbud features web editor, which allows users to set up and customize designs of their event pages. The platform also offers reporting and analytics, allowing users to view event statuses and compare data across multiple events. The dashboard provides multiple reports, such as gross sales and location-based sales.

Ticketbud offers “Pay as you Go” pricing model and charges percentage transaction fee per ticket sold. Support options include via email, phone and live chat.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

22 Reviews of Ticketbud

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  • Ray from Killerspots.com, Inc.

    Number of employees: 11-50 employees

    March 2018

    Our team liked using ticketbud for our traveling show.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We really liked using ticketbud to manage the promotion and system of ticket management for our traveling dance show. It helped us gauge ticket sales on a simple dashboard

    Cons

    We had a few times where the support wasn't the best and we thought the fees were a little higher than needed to be for the platform.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Ticketbud, Ticketbud

    March 2018

    Hi Ray, Thanks for your review of Ticketbud! We're sorry to hear that you felt that our support wasn't the best. In regards to fees, we have a basic fee structure that is less expensive than most of our competitors. We appreciate your feedback and we will do our best to make sure support is much better for the future.

  • Tamara from PSI

    August 2017

    I called customer service after I made a mistake and received amazing customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer service received was excellent after I enter my email in incorrectly. Customer service is the number one reason I become a return customer.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Eric from TDHS Multi Year Reunion

    June 2017

    Easy to use and any questions I had were promptly responded too. Can't ask for more than that.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Being able to get money in my account to make payments before the event, instead of just getting a bulk payment after the event.

    Pros

    Site was easy to use. They gave me the money just days after tickets were bought so I could pay venue, DJ, Photographer, etc. The customer service was excellent. I'd email a question in the morning and would get responded to that day if not within just a couple of hours. The getting the money before the end of the event, which is what another site was doing, allowed me to have a fund to make payments and I wouldn't have been able to do the event otherwise.

    Review Source: Capterra
  • Becky from Knoxville Center of the Deaf

    Number of employees: 11-50 employees

    May 2017

    My rep was very informative and helpful. She didn't know all the answers but she found the answers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    free ! Once I learned how to maneuver, it was awesome. The customer service was amazing. My rep was very helpful

    Cons

    There were a few things that I wanted to do that it would not allow me to do. My rep set up the event for me, per my specifications.

    Review Source: Capterra
  • Diane from First Person Inc.

    Number of employees: 2-10 employees

    May 2017

    Good software and outstanding customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    First of all, you can get an actual person on the phone, and pretty easily. I am over these sites where you can only talk via a computer - so inefficient and frustrating! And the customer service really is outstanding - they go the extra mile to help you, and stay with you until the problem is solved - never losing patience or professionalism. Recently, I had to navigate between Ticketbud and WePay (another site/software) and it was so frustrating to deal with WePay that the TB rep actually called them for me and worked it out - amazing! Saved me time, stress, and money.

    Review Source: Capterra
  • Creative from CreativeClevelandPlanners

    Number of employees: 1 employee

    April 2017

    Wonderful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Using ticketbud has been a GREAT experience. It was pretty easy to set up on my own, but anytime I had a question, someone was there instantly to help me with my issues. Very responsive team and our customers were fine with paying the very minimal fee to purchase a ticket. Easy process! Thank you ticketbud!

    Pros

    easy to use!

    Review Source: Capterra

    Response: Ticketbud, Ticketbud

    April 2017

    Thank you so much for your review, we really appreciate it. We're happy to help any time, and we're glad to be your service of choice. Have a great day!

  • Dan from Angels In Disguise

    Number of employees: 201-500 employees

    February 2017

    Great service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great product and services as promised. We use for charity concerts but would work great for any event!

    Pros

    Ease of use and effectiveness.

    Cons

    None

    Review Source: Capterra
  • Caitlin from DPA

    January 2017

    Superb Quality, Ease of Use, and Outstanding Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Thank you so much for your assistance with our event. Everything was easy to set up and the customer service was outstanding. Special shout out to customer support who made my experience extra special by helping with setup, pricing and more.

    Pros

    Easy to use.
    Excellent customer service.

    Cons

    Had a little trouble with the background images.

    Review Source: Capterra

    Response: Ticketbud, Ticketbud

    January 2017

    Hi Caitlin, Thank you so much for your kind words! We enjoy working with you and appreciate your business.

  • Connie from TRVA

    June 2016

    Pretty easy for a non IT person. Support Staff and Sales GREAT!

    Ease-of-use
    Quality
    Support

    The cons - getting the background to look right. It took time to make it work. The pros- It was easy to put my information in to the system. Easy editing. Support staff made it easy.

    Review Source: Capterra
  • Sarah from Shadowood Farm, Inc

    January 2016

    Great Company to work with!

    Ease-of-use
    Quality
    Support

    As new users to this type of service, the staff at Ticketbud have thus far made our overall experiences a breeze. Being a user who doesn't have advanced tech savvy skills, the site was pretty easy to navigate and offered multiple great ticketing and info options that we could customize for our event. It was wonderful to use a service where you could easily contact a REAL person and get REAL help, right away. In this wacky-doodle no human contact Internet world, the kind and competent level of customer service is completely refreshing. We had a little trouble with our photos and a few other details, but customer service was quick to talk us through. We've just posted our first event and are looking forward to learning more about the service as we start to sell tickets.

    Review Source: Capterra
  • Jonathan from GS Adventures NZ Ltd

    January 2016

    Awesome Site / Awesome Service

    Ease-of-use
    Quality
    Support

    This site is perfect for events that you do not need a full blown website for. I researched all of the available options and elected to use Ticketbud - I have not been disappointed. It is easy to use, and has a ton of really neat features, that are also very useful. I will continue to use Ticketbud for my events, without a doubt. The customer service has been second to none. I do not do bad customer service - ever, but Ben has exceeded my expectations. Nothing has been an issue, and all of my queries from the other side of the globe have been answered super promptly. I'm impressed.

    Review Source: Capterra
  • Jessica from Blue Owl Brewing

    January 2016

    Great experience for a new business!

    Ease-of-use
    Quality
    Support

    We've been able to utilize various features of Ticketbud - from individual and repeating events to calendar integration for our website and social media sites. When problems or glitchy issues have occurred, the customer service has been quick and eager to help us work it out. I've had some issues with repeating events (disappearing from our calendar or uneditable on the back end, unable to copy, etc) and have had issues with our events showing up in searches. Largely our experience has been good and has proven useful to help grow our new business. Thanks, Ticketbud!

    Review Source: Capterra
  • Brittany from Dave & Buster's

    December 2015

    Enjoying the site...

    Ease-of-use
    Quality
    Support

    Setting up & personalizing the site was straight-forward and made easy. I had questions in the beginning and e-mailed/reached out for assistance; I had my questions answered and concerns address before the end of business! You can set a time to shutdown sales, refund a guest w/o having to worry about confidential information and so much more. I have no worries when setting up my event via Ticketbud. Love it!

    Review Source: Capterra
  • Barbara from BH Flowers LLC dba Barb's Flowers

    December 2015

    Great Idea!

    Ease-of-use
    Quality
    Support

    This concept worked great for me. Knowing what I was wanting, I was able to make it work with my website that I had help in putting together. The product is working great and I am getting great response from customers knowing that they can purchase their tickets ahead of time.

    Review Source: Capterra
  • TC from Elevated Artists

    December 2015

    Hands down best ticketing service on the market

    Ease-of-use
    Quality
    Support

    Cannot say enough about Ticketbud, these guys have done their homework and truly built a phenomenal platform. I have tried four other ticketing services and Ticketbud is my top choice. Cheapest to use, most functionality on the backend, great face for customer side, integration with payment gateway, social media and their customer service is top notch. I always get questions answered immediately. They want you to be successful, it is clear. Ticketbud will be my go to platform. Try it for one event, try their competitors. Do your homework and it's a no brainer you'll wind up with these guys.

    Review Source: Capterra
  • Annabeth from Tully Free Library

    December 2015

    Good SquareSpace calendar option

    Ease-of-use
    Quality
    Support

    I started using Ticketbud because the SquareSpace calendar does not currently allow recurring events. It was very easy to embed the Ticketbud calendar into the library's SquareSpace website. So far, I'm finding Ticketbud intuitive and easy to use. There are a few enhancements I'd like to see, but overall I'm happy with the switch. I called for help and also used chat help and both times was helped quickly by professional and competent people. Improvements that could be made: Allow multiple dates for an event that can be recurring. For example, an event that happens every Monday and Wednesday. Right now, I have to add 2 separate events, one for Monday and one for Wednesday. Allow the "ticket" section of an event to be hidden. This of course goes against the purpose of Ticketbud, but it might be useful for customers who don't need the ticketing portion.

    Review Source: Capterra

    Response: Ticketbud, Ticketbud

    December 2015

    Hello Annabeth, Thank you for your review! We really appreciate your feedback and rest assured we are always working to make our system better and easier to use. Your suggestions have already been forwarded to our development team. Thank you again and have a great day!

  • Carl from Shortlist Agency

    November 2015

    Technical Help and Informational Help w/ Signing Up and Using Ticketbud

    Ease-of-use
    Quality
    Support

    Phenomenal performance from all members I've spoken to on the Ticketbud team. Extremely personable, helpful, insightful, the list could go on. Website is extremely user friendly and even when we encountered a hiccup here or there, the team had our backs. Thank you, guys!

    Review Source: Capterra
  • Amy from School of Life LLC

    July 2015

    Excellent Service, Excellent Customer Service

    Ease-of-use
    Quality
    Support

    We recently opened a new website with Squarespace, and were shocked and dismayed that every event on the calendar (for us, that's about 48 events per week) had to be entered manually every time!!! There was in other words no "repeating event" option for calendar entry. Enter Ticketbud to save the day (and weeks, and months, and years!! :-) There were clear instructions on how to do this actually on the Squarespace page, and we are delighted with the results. I am quite new to this kind of thing, and have had questions come up, but Ticketbud's customer service have been prompt, courteous, and knowledgeable. We are very happy to have found them and recommend them highly.

    Review Source: Capterra

    Response: Ticketbud, Ticketbud

    July 2015

    Hi Amy! Thank you so much for your review - we really appreciate it. We love working with Squarespace sites and yours was particularly great and your use of the calendar was very smart. Thank you again for your comments and we hope we can further optimize your experience in the future.

  • Jacki from Dave & Buster's - Ontario

    June 2015

    Excellent resource for streamlining reservations

    Ease-of-use
    Quality
    Support

    Ticketbud has been a great tool for our event planning office as it provides a professional streamline between guest and venue to secure reservations. Our guests have said they feel it is user friendly and I love that we can communicate last minute details through email to all ticket purchasers. I recommend Ticketbud to my colleagues all the time!

    Review Source: Capterra
  • Finnie from The Humidour Inc.

    June 2015

    Great software -- so easy to use!

    Ease-of-use
    Quality
    Support

    This was my first time using a online ticket service for my annual charity event. It was a great experience and I will definitely be using it again. Ticketbud's customer service is over the top. Thanks for making everything so easy for me! I look forward to working with you in 2016!

    Review Source: Capterra
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