TicketSearch

RATING:

4.9

(11)

About TicketSearch

TicketSearch is a next generation box office, CRM, and fundraising solution providing organizations of any size the tools and support to sell tickets, registrations, workshops, merchandise, as well as accept donations and manage customer relations. TicketSearch offers two levels of service, the Standard Edition, with features for every organization, and the Enterprise Solution, providing additional services such as marketing, phone sales, and additional support services.

TicketSearch Pricing

Free trial: 

Available

Free version: 

Available

System Sales
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TicketSearch Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for TicketSearch

1 - 5 of 11 Reviews

Matthew

Events Services, 1 employee

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Ticket Search review

Exceptional

PROS

The entire experience was generally seamless. Ability for persons to pay online, data collection, sending out of complimentary tickets.

CONS

Linking with MMG would be a welcome addition.

Vendor Response

Thanks for the review Matthew! We put 110% into our managed services and we're glad our phone and event-day sales, scanning and support staff were helpful to the success of your event. The team was happy to provide our design & customization skills, as well as online payment gateway and reporting reconciliation services. We look forward to assisting you with your next event! - Danté

Replied August 2023

Stephen

Entertainment, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2023

Outstanding Ticketsearch Company

Overall experience with Ticketsearch is a A+ (Great), no complaints.

PROS

Ticketsearch customer service is oustanding, and the product is exactly what we are looking for.. We are pleased with the service and product we recieve from the Ticketsearch business.

CONS

Weekend contact, need to be more available 24 hours a day all week for companies that's open 24/7

Reason for choosing TicketSearch

Better operational system

Reasons for switching to TicketSearch

Ticketsearch has more products and better customer service

Vendor Response

As always, it's great to hear from you Stevie, and we appreciate you taking the time to leave a review. We always make ourselves available when a client has an urgent issue, and aim to offer longer support hours for non-urgent cases as we grow. Thanks again. - Dan

Replied May 2023

Amy

Entertainment, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

TicketSearch Review

Loving TicketSearch. It looks clean and crisp to our patrons, the back end is easy to use, and our employees can use it with ease.

PROS

[sensitive content hidden] were the best to work with while setting up our organization. Any question I gave them, they helped me figure it out. Any time I wrote with an issue, there was a reply within a few minutes. Top notch customer service.

CONS

We are using TicketSearch at a Movie and Live Performance Theatre, we are a small venue, and some of our quirks are completely different than many using the software. All of our suggestions were put forward and they did adjust/take into consideration. Just hoping to different fields for the Operator End of Shift report, so our end of year would be way more streamlined.

Vendor Response

Thanks for the review Amy! Re: Reports. We're excited to let you know that we'll be introducing Custom Reports later this year. This should help you streamline your end of year reporting. I'll send out a Client Notice when this is available. Thanks again. - Dan

Replied May 2023

Rick

Performing Arts, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Lots of flexibility, easy to use and meets all of our needs

Very positive. Great support. No surprises - it did what we expected and could do everything promised. (which was a common problem with other services we've used in the past). A great solution for a very small company like ours.

PROS

-Simple setup and easy to create events by non-technical users-Flexible event display/setup (our events & tickets can vary significantly)-Easy integration with our website-Very reasonable pricing (no charge for donations)-Easy to create pre-event emails and reminders

CONS

-Integration with MailChimp not really automated.

Reason for choosing TicketSearch

Most flexible in setting up events. Other products were either more expensive and/or more complicated.

Reasons for switching to TicketSearch

While incredibly flexible, was too complicated to use.

Vendor Response

We appreciate the review Rick! I know given your experience with past platforms, you were hesitant to make the switch to TicketSearch. I'm glad the Support Team's efforts have helped create a great experience for you. Re: MailChimp. It's important to keep in mind that the level of automation is related to the MailChimp plan you are subscribed to. I'll contact you with additional details. Thanks! - Dan

Replied June 2023

Eileen

Fine Art, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

TicketSearch for Everyone

We do not have a business problem with TicketSearch. As of now, the ticketing system is working and fulfilling our needs.

PROS

TicketSearch was fairly easy to integrate with our theater and its needs especially having used another system in the past. Whatever features we used in the past we became use to the new system without too much difficulty and a little bit of tweaking so we were able to accomplish what had been done in the past. The employees were more than helpful and can't say enough of the speed in being able to reach them with a question or concern.

CONS

I can't say exactly what was least about TicketSearch except that it was just getting use to a new system. However I would like to see the customer search a little more forgiving. If last names are not exactly correct it will not show if that person was a customer previously.

Reason for choosing TicketSearch

We looked at two other companies and selected TicketSearch on recommendation that is was similar to the company we used previously.

Reasons for switching to TicketSearch

The company went out of business

Vendor Response

Eileen, it's great to hear that the Support Team's efforts are appreciated. We know this is where many systems are lacking, so our biggest endeavour is letting our clients know we are here for them when they need us. Thanks for taking the time to provide a review! - Dan

Replied April 2023