TicketSearch
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Most Helpful Reviews for TicketSearch
1 - 5 of 11 Reviews
Matthew
Events Services, 1 employee
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Ticket Search review
Exceptional
PROSThe entire experience was generally seamless. Ability for persons to pay online, data collection, sending out of complimentary tickets.
CONSLinking with MMG would be a welcome addition.
Vendor Response
Thanks for the review Matthew! We put 110% into our managed services and we're glad our phone and event-day sales, scanning and support staff were helpful to the success of your event. The team was happy to provide our design & customization skills, as well as online payment gateway and reporting reconciliation services. We look forward to assisting you with your next event! - Danté
Replied August 2023
Stephen
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2023
Outstanding Ticketsearch Company
Overall experience with Ticketsearch is a A+ (Great), no complaints.
PROSTicketsearch customer service is oustanding, and the product is exactly what we are looking for.. We are pleased with the service and product we recieve from the Ticketsearch business.
CONSWeekend contact, need to be more available 24 hours a day all week for companies that's open 24/7
Reason for choosing TicketSearch
Better operational system
Reasons for switching to TicketSearch
Ticketsearch has more products and better customer service
Vendor Response
As always, it's great to hear from you Stevie, and we appreciate you taking the time to leave a review. We always make ourselves available when a client has an urgent issue, and aim to offer longer support hours for non-urgent cases as we grow. Thanks again. - Dan
Replied May 2023
Amy
Entertainment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
TicketSearch Review
Loving TicketSearch. It looks clean and crisp to our patrons, the back end is easy to use, and our employees can use it with ease.
PROS[sensitive content hidden] were the best to work with while setting up our organization. Any question I gave them, they helped me figure it out. Any time I wrote with an issue, there was a reply within a few minutes. Top notch customer service.
CONSWe are using TicketSearch at a Movie and Live Performance Theatre, we are a small venue, and some of our quirks are completely different than many using the software. All of our suggestions were put forward and they did adjust/take into consideration. Just hoping to different fields for the Operator End of Shift report, so our end of year would be way more streamlined.
Vendor Response
Thanks for the review Amy! Re: Reports. We're excited to let you know that we'll be introducing Custom Reports later this year. This should help you streamline your end of year reporting. I'll send out a Client Notice when this is available. Thanks again. - Dan
Replied May 2023
Rick
Performing Arts, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Lots of flexibility, easy to use and meets all of our needs
Very positive. Great support. No surprises - it did what we expected and could do everything promised. (which was a common problem with other services we've used in the past). A great solution for a very small company like ours.
PROS-Simple setup and easy to create events by non-technical users-Flexible event display/setup (our events & tickets can vary significantly)-Easy integration with our website-Very reasonable pricing (no charge for donations)-Easy to create pre-event emails and reminders
CONS-Integration with MailChimp not really automated.
Reason for choosing TicketSearch
Most flexible in setting up events. Other products were either more expensive and/or more complicated.
Reasons for switching to TicketSearch
While incredibly flexible, was too complicated to use.
Vendor Response
We appreciate the review Rick! I know given your experience with past platforms, you were hesitant to make the switch to TicketSearch. I'm glad the Support Team's efforts have helped create a great experience for you. Re: MailChimp. It's important to keep in mind that the level of automation is related to the MailChimp plan you are subscribed to. I'll contact you with additional details. Thanks! - Dan
Replied June 2023
Eileen
Fine Art, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
TicketSearch for Everyone
We do not have a business problem with TicketSearch. As of now, the ticketing system is working and fulfilling our needs.
PROSTicketSearch was fairly easy to integrate with our theater and its needs especially having used another system in the past. Whatever features we used in the past we became use to the new system without too much difficulty and a little bit of tweaking so we were able to accomplish what had been done in the past. The employees were more than helpful and can't say enough of the speed in being able to reach them with a question or concern.
CONSI can't say exactly what was least about TicketSearch except that it was just getting use to a new system. However I would like to see the customer search a little more forgiving. If last names are not exactly correct it will not show if that person was a customer previously.
Reason for choosing TicketSearch
We looked at two other companies and selected TicketSearch on recommendation that is was similar to the company we used previously.
Reasons for switching to TicketSearch
The company went out of business
Vendor Response
Eileen, it's great to hear that the Support Team's efforts are appreciated. We know this is where many systems are lacking, so our biggest endeavour is letting our clients know we are here for them when they need us. Thanks for taking the time to provide a review! - Dan
Replied April 2023