TicketSearch

RATING:

4.9

(12)

About TicketSearch

TicketSearch is a next generation box office, CRM, and fundraising solution providing organizations of any size the tools and support to sell tickets, registrations, workshops, merchandise, as well as accept donations and manage customer relations. TicketSearch offers two levels of service, the Standard Edition, with features for every organization, and the Enterprise Solution, providing additional services such as marketing, phone sales, and additional support services.

TicketSearch Pricing

Free trial: 

Available

Free version: 

Available

System Sales
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TicketSearch Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for TicketSearch

1 - 5 of 12 Reviews

Sarah

Entertainment, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Omak Stampede P.R.C.A. Rodeo

I have no problems that the AMAZING TicketSearch team has not been able to solve. This is a great program and a great company to work with!

PROS

The amazing support from the team and the ease of operating the program.

CONS

I would like to have our standing orders transfer to the next season onto the current seat map.

Reasons for switching to TicketSearch

Seat Advisor closed and after many conversations with other companies we selected to partner with TicketSearch. We are so happy they found us!

Vendor Response

Hi Sarah! Thank you for the glowing review and your early support with our North America launch. We're continually making enhancements to the system, and will hopefully be able to accommodate your standing order transfers for your next season. Thanks again! - Dan

Replied October 2023

Stephen

Entertainment, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2023

Outstanding Ticketsearch Company

Overall experience with Ticketsearch is a A+ (Great), no complaints.

PROS

Ticketsearch customer service is oustanding, and the product is exactly what we are looking for.. We are pleased with the service and product we recieve from the Ticketsearch business.

CONS

Weekend contact, need to be more available 24 hours a day all week for companies that's open 24/7

Reason for choosing TicketSearch

Better operational system

Reasons for switching to TicketSearch

Ticketsearch has more products and better customer service

Vendor Response

As always, it's great to hear from you Stevie, and we appreciate you taking the time to leave a review. We always make ourselves available when a client has an urgent issue, and aim to offer longer support hours for non-urgent cases as we grow. Thanks again. - Dan

Replied May 2023

Amy

Entertainment, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

TicketSearch Review

Loving TicketSearch. It looks clean and crisp to our patrons, the back end is easy to use, and our employees can use it with ease.

PROS

[sensitive content hidden] were the best to work with while setting up our organization. Any question I gave them, they helped me figure it out. Any time I wrote with an issue, there was a reply within a few minutes. Top notch customer service.

CONS

We are using TicketSearch at a Movie and Live Performance Theatre, we are a small venue, and some of our quirks are completely different than many using the software. All of our suggestions were put forward and they did adjust/take into consideration. Just hoping to different fields for the Operator End of Shift report, so our end of year would be way more streamlined.

Vendor Response

Thanks for the review Amy! Re: Reports. We're excited to let you know that we'll be introducing Custom Reports later this year. This should help you streamline your end of year reporting. I'll send out a Client Notice when this is available. Thanks again. - Dan

Replied May 2023

Eileen

Fine Art, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

TicketSearch for Everyone

We do not have a business problem with TicketSearch. As of now, the ticketing system is working and fulfilling our needs.

PROS

TicketSearch was fairly easy to integrate with our theater and its needs especially having used another system in the past. Whatever features we used in the past we became use to the new system without too much difficulty and a little bit of tweaking so we were able to accomplish what had been done in the past. The employees were more than helpful and can't say enough of the speed in being able to reach them with a question or concern.

CONS

I can't say exactly what was least about TicketSearch except that it was just getting use to a new system. However I would like to see the customer search a little more forgiving. If last names are not exactly correct it will not show if that person was a customer previously.

Reason for choosing TicketSearch

We looked at two other companies and selected TicketSearch on recommendation that is was similar to the company we used previously.

Reasons for switching to TicketSearch

The company went out of business

Vendor Response

Eileen, it's great to hear that the Support Team's efforts are appreciated. We know this is where many systems are lacking, so our biggest endeavour is letting our clients know we are here for them when they need us. Thanks for taking the time to provide a review! - Dan

Replied April 2023

Heather

Performing Arts, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Love it!

I am truly impressed with my experience with TicketSearch the system is great and the customer service is excellent.

PROS

I looked at many different ticketing systems before choosing TicketSearch. It has been great for our company as it is very flexible which is important since we do so many different types of events. We have used it for our drive-in shows during covid, for rentals that use our box office, for our season performances and for our fundraising event. It is easy to add a donation option to the payment path, create promo codes, the reporting options are great, the system is easy to use.

CONS

It is missing the ability to do a pay what you can ticket, but with the customized donations it was easy to create a work around for this. The team at TicketSearch are always improving the system and open to feedback of what their users would like to see so there haven't been any negatives.

Reason for choosing TicketSearch

We chose TicketSearch as it had more of the features we needed for the events that we hold.

Vendor Response

Thanks for taking the time to provide a review Heather. Based on feedback and suggestions from you and similar orgs, we have already begun development on a 'Pay What You Can' ticket option. We're glad our alternative solution has been satisfactory in the meantime. Please keep up the feedback, as we always want to hear our clients' needs to assist with improving system functionality. Thanks again. - Dan

Replied April 2023