CiiRUS
About CiiRUS
CiiRUS Pricing
Solo Edition - $29/month Enterprise Edition - $35/month Rental Exchange - $199/month Agent Edition - $299 per month Users can also use the calculator functions on the website to determine monthly subscription cost based on the features and services they would like to use.
Starting price:
$25.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for CiiRUS
1 - 5 of 91 Reviews
Peter
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Glad to recommend Ciirus!
We have used Ciirus for 7 years now. We have grown with Ciirus, and Ciirus has grown, too. A positive experience!
PROSClearly organized, user friendly, reliable, easy implementation.
CONSIt used to be easier to get customer support. The process is now taking more time, as it has been streamlined. Probably good for Ciirus, not as good for the users.
Vendor Response
Hi Peter, thanks for taking the time to leave us your feedback! It's especially helpful to get your take on the current technical support procedure. We did have to add some additional requirements to the help form online so that our team can be fully equipped with the information we need to resolve your issue. While it may feel cumbersome, please be assured that it does help us resolve your concerns faster to know important information such as your account ID, and the applicable guest, reservation, listing, and so on. I'm also pleased to confirm that as of September 2022, support can be achieved seven days a week by phone, web, and live chat. If there's anything I might be able to help with, feel free to get in touch at communications@ciirus.com. Thank you for being a loyal and valued customer!
Replied October 2022
Lin
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Constantly improving
I like that Ciirus still feels like a family run business. They clearly care and remain approachable as they grow year on year. All the staff seem committed and passionate in working toward more innovative and better software. In the past their enthusiasm to improve too much too quickly didn't always work out well but more recently they have grown their team and Im seeing lots of good upgrades and additions. Too many to keep up with sometimes.
PROSI like that I have full control and can easily correct entries and manipulate booking data. Some other softwares makes both difficult. I love useful little features like Set Booking Total. Also that there are constant improvements. Cirrus do listen and react to their clients comments.
CONSI'm a Mac user and Ciirus has always been PC based so the first 6 years were problematic. The long awaited Ciirus 1 has addressed that problem, but still has a way to go to be as responsive as the desktop version. I wish there was the ability to more permanently customize the booking schedule, reports, etc to my specific needs (perhaps it's a Mac trait:). Also to be able to customize the appearance and lay out of owner statements which are IMHO too long and confusing.
Reason for choosing CiiRUS
Local, approachable, young eager team, feeling of belonging to a family who knew and cared. I did leave a couple of years back and onboard with another, larger company. After 6 months I realized the grass isn't greener elsewhere and came back to Ciirus. Ive learned over the years that there is no perfect software, but I think Ciirus are dedicated to be one of the very best.
DeAnna
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2021
Biggest Nightmare Ever
WORST EXPERIENCE EVER - Nothing works as promised, support ignores calls, double bookings, reservations not paid, support is rude if you continue to present issues. They lie about their services and bait & switch customers. As soon as I told them, I was NOT going with LOVE RENTALS, they lost interest in helping. Love Rentals takes over your listings and makes them their own and then takes [SENSITIVE CONTENT] of your revenue.
PROSIF the system worked as promised, it would be amazing.
CONSEVERYTHING - CiiRUS lied about every aspect of this software, IF you go with the LOVE RENTALS program, I'm sure it may work better. I signed up in February and began to onboard and FINALLY pushed to go live end of June. NOTHING works correctly on the software and support calls go unanswered. This has been the worst experience - double bookings, software does not work correctly, support is horrible.
Reason for choosing CiiRUS
I THOUGHT the LOVE RENTALS PRogram would be a great program for us until I found out they take over your listings and also take [SENSITIVE CONTENT]
Vendor Response
Hi DeAnna, This feedback is gut-wrenching for any business to hear. We certainly recognize that not every partnership is meant to be, and that our platform won't be the perfect fit for every vacation rental manager. Our team did everything we could, but after tens of hours of hands on training and extended support, it was very disappointing for everybody that we weren't able to satisfy you. It is worth noting that the optional 'LoveRentals' service puts an emphasis on boosting our customers' brands with enhanced communications support and added values to your guests, including 24/7 communications, included damage protection, and a whole team of experts at your disposal to ensure you earn direct repeat bookings. It is a real shame that this option didn't fit with your business, as we were confident it would have been a great benefit to you. We wish you all the best, and would love to reconnect in the future if you're open to checking out everything new at CiiRUS!
Replied September 2022
Joshua
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Easy to use interface & Exceptional Customer Service
Pleasant & Convenient
PROSCustom Reporting & Real-Time 2 way API
CONSMissing listing amenities for Airbnb and HomeAway. We had to change to "Limited Sync" to make certain listing changes.
Megan
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Ciirus can do it all!
Task manager, OTA sync & in real time, pricing system, complete 24/7 bookings and working around the clock with Love Rentals
CONSSyncing the system with QuickBooks each time a software update rolls out for the desktop version
Reasons for switching to CiiRUS
Ciirus offered OTA syncing and was working on implementing other features we knew we wanted for our growing company
Vendor Response
Hi Megan, Thank you for your kind feedback! We love to hear that the ongoing software updates and continued growth of our team has helped your business grow and be more efficient. Unfortunately, re-syncing with QuickBooks Desktop is necessary with that specific platform. Have you considered trying QuickBooks Online? This version integrates with the CiiRUS web portal and doesn't require any ongoing re-sync when updates are published. Feel free to get in touch with me at communications@ciirus.com if you want to discuss this more. We'll be happy to have a trainer walk you through the setup process and make sure it's all working properly for you. Yours sincerely, Josh at CiiRUS.
Replied September 2022