Bookeo software


46 reviews(4.0/5)
46 reviews(4.0/5)

Bookeo is a cloud-based booking and reservation solution that caters to tour operators, travel agencies, schools, therapists, photographers and event organizers. The solution offers Bookeo Appointments, Bookeo Classes and Bookeo Tours modules within a suite. Primary features include appointment booking as well as tour and class scheduling and booking.

Other features include appointment calendars, a client database, online payments and scheduling, and the solution offers marketing capabilities. It also allows users to customize their reservation widgets, track reservations, send email and text notifications, manage booking carts and customer views of tour bookings, schedule tours and activities, maintain a customer database and generate advanced reports.

Bookeo helps users manage their workflow and analyze business performance. It offers integration with payment portals, calendars, shopping websites and website builder applications. Some of these include Stripe, Authorize.net, PayPal, Sage Pay, Google Sites, Tumblr, WordPress, Xero, QuickBooks, Shopify, Google Calendar, iCal, Office 365 and Outlook. Bookeo is available in 32 languages including English, French, German, Italian and Spanish.

Supported Operating System(s):
Web browser (OS agnostic)

46 Reviews of Bookeo

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  • Paul from Into The Wild

    Number of employees: 2-10 employees

    September 2018

    Average Booking Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The userface was attractive and kept our online bookings in line

    Cons

    the cost was a little high for the service provided.
    Lack of customer support

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Bookeo, Bookeo

    September 2018

    Paul, thank you for taking the time to write your review. I checked our records, and the last support request we received from you was 3 years ago, in 2015. Our support team answered all your questions in a timely manner. If there's ever anything we can help with, please don't hesitate to reach out! Shannon

  • Sara from Escape Games PDX

    Number of employees: 2-10 employees

    September 2018

    Ok

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It lets you visualize your bookings and differentiates what's booked and what's available.

    Cons

    Could be much easier to use and better to look at. For the cost, it just doesn't seem worth it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Bookeo, Bookeo

    September 2018

    Sara, thank you for your feedback and your suggestions for improvement. We're always looking to balance Bookeo's large catalogue of features with overall ease-of-use. As for the "look", please note that we are working on a new UI. If there's anything we can help with in the future, please don't hesitate to reach out. Shannon

  • Billy from Motorized Kayak Adventures

    Number of employees: 2-10 employees

    September 2018

    Great product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is simple to use, help is usually w/i 24 hours and we've had no customer complaints. Would recommend Bookeo.

    Pros

    After years of using Bookeo, I should have wrote this review sooner. I run a kayak touring biz, we wear a lot of hats here, and the last thing we need is a booking system that has problems. We have turned down all the salespeople for other systems. Bookeo does what we need it to do.

    Cons

    This may be possible with Bookeo, but it doesn't appear to save data older than 2 years. Older data is useful for planning purposes. Right now, we are downloading the date in XLS format and saving it to an independent folder.

    Last thing, some customers can't figure out how to use the "previous days - following days" buttons on the tour descriptions/dates opening page. They think that the only tours being offered are just on that page. We haven't kept data on this, but I don't think it's very much.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Bookeo, Bookeo

    September 2018

    Billy, thanks for the detailed review! We appreciate the feedback. Please note that Bookeo offers 2 booking modes for your booking page, and the booking mode you are using may be less suitable for your business (there is no one-size fits all solution for all businesses). You can easily change the booking mode for your booking page. It only takes a couple of clicks! It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Shannon

  • Ariel from Outdoor Photo Journey

    Number of employees: 2-10 employees

    August 2018

    Great appliocation until it's not

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Affordability is what's most attractive about this application.

    Cons

    The support can be disappointing at times.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Bookeo, Bookeo

    August 2018

    Hi Ariel, thank you for your review. Here at Bookeo, we strive to provide the best customer service possible. I searched for support request sent by you in our system, but I couldn¿t find any request. If there's ever anything we can help with, please don't hesitate to reach out!

  • Noel from Escape Room Mystery LLC

    Number of employees: 11-50 employees

    August 2018

    Great booking software for our escape room business!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Tons of flexibility in moving time slots. We are able to really move a lot around based on when customers want to book.
    Great price. I don't understand what anyone thinks they will get out of other booking software that is better than what Bookeo has to offer.
    They keep adding new features. There have been a few things really needed that were added over the last two years. These were items we had requested. A lot of people complain about the customer service. While you may not be able to talk to someone, we have always received a response, and it has been nice to see features added that we were hoping for.

    Cons

    There is still one feature- Hidden Access where you can hide a time slot & have no idea it was hidden. We do this from time to time & have to keep track of it in another software.
    When a customer uses a gift voucher, if they don't use the entire voucher, the rest of the voucher can't be redeemed with the same code & they have to call us. Most people use the entire voucher in one purchase so it doesn't come up a lot.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Kristian from Financial Services

    Number of employees: 2-10 employees

    July 2018

    Very rich feature product. Excellent client support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saves a lot of our time. Online payment gateway integration implemented very easily. But the customer support, one again, that is a team which replies literally in few minutes, just unbelievable. Have not seen such quick and quality responses in years.

    Pros

    Possibility to customize its feautures in so many ways. This helped us to adapt to our business process in the times of changing needs.

    Cons

    Visual part / UI interface really requires a revamp. This is valid for the admin and end user interdaces.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Bookeo, Bookeo

    August 2018

    Kristan, thanks for the great review! We appreciate the feedback. It's always been a pleasure working with you. As for the feedback on the UI design, please note that we are working on a new UI. If there's ever anything we can help with, please don't hesitate to reach out! Shannon

  • Orsi from Media Production

    July 2018

    The most complex booking system that exists

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A great booking system for a decent price.

    Pros

    Prove me wrong, but I haven't found a booking system that has more features than Bookeo. Their customer support is wonderful which helps when you try to set up your account at first, as it can be quite hard.

    Cons

    The design is not their best quality, it's a bit too plain but as you can upload your own CSS it's manageable.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Bookeo, Bookeo

    July 2018

    Thanks for the review, Orsi! We're always very excited to hear client feedback and appreciate you taking the time to leave yours. Bookeo is a flexible and feature-rich product, and we strive to keep it simple to set up and use. If there's ever anything we can help with, please don't hesitate to reach out! Cheers Shannon

  • Adam from Toronto Free Walking Tours

    July 2018

    Excellent so far!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Brilliant and easy to use interface, if not slightly outdated. It does what it should and is easy to use!
    Great detail to personal touches
    Great detail to modifications and customer information requirements.
    EXCELLENT and fast customer service!

    Cons

    Just a little of an old interface perhaps, but nothing to worry about. Really impressive. The money might make some balk at first, but, not even a splash in the ocean for what the site offers me and lets me receive back in return.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Bookeo, Bookeo

    July 2018

    Hi Adam, Thanks for taking the time to leave us such a great review! We really appreciate your feedback. If there's ever anything you need in the future, please don't hesitate to reach out! Thanks again, Shannon

  • Gail from Zia Park Equestrian Centre

    June 2018

    I use Bookeo for trail ride bookings for my horse riding tours

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It saves me a great deal of time making bookings, as customers can do this themselves. Having a payment facility is great as I have a lot fewer "no shows" as patrons have paid for the experience in advance. My customers like it because they don't have to wait for me to answer an email or return a phone call.

    Pros

    This is my first experience using a booking system for my horse riding business. The customer support is first class. My questions are answered promptly, fully, professionally and I have never been made to feel that I am asking the obvious although I think that has often been the case.

    Cons

    I have just started using the software, and have not found anything to dislike so far. As this is my first experience with booking software, I have nothing to compare it with.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Bookeo, Bookeo

    June 2018

    Hi Gail, thank you for the great review! It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Thanks again, Shannon

  • Émilie from Clinique d'Acupuncture Sociale du Plateau

    June 2018

    Very amazing customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    In general, Bookeo is easy to use. There's a lot of functionality, but it's ok. But we needed assistance twice during a week and the customer service reply to us almost immediately. Their response was rapid and clear. We solved our problem rapidly. That is something I very appreciate and recommend. Thanks!

    Cons

    The visual for the users of this software is minimal and not very attractive. It is very simplistic, not very beautiful to look at.
    But that's alright for the person who book online with it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Bookeo, Bookeo

    June 2018

    Hi Émilie, thank you for your kind review! It's always been a pleasure working with you. I think you will be glad to know that we are working on a new UI. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Cheers Shannon

  • Brittany from Recreational Services

    May 2018

    Complete lack of accountability, any attempt to contact this company is met with only hostility.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    A determine 3 years of being a loyal customer, I ask one question that they have no answer to! When confronted, I was threatened to have my account deleted rather than receiving the customer support I originally asked for regarding gift vouchers

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Bookeo, Bookeo

    June 2018

    Hi Brittany, I am sorry to read that you had a bad experience with our customer support. I checked the email thread and saw that you did report an issue with gift vouchers, but repeatedly refused to provide any details. You also used some abusive language towards our customer support agents. Our technical support team answered promptly to your emails and asked multiple times to please provide more information about the issue. You refused to do this every time. They checked the gift voucher settings, and even tried to redeem a voucher. Everything seemed to be working correctly. And some vouchers had already been redeemed by your customers. After many emails, you finally provided details of the issue, and our customer support team was able to identify that an incorrect gift certificate customization had been applied. If customers provide details about an issue, or answer to the questions we ask, we can timely solve the problem they are experiencing. Cheers Alice

  • Jennifer from Mouse Trap Escape Experience

    Number of employees: 2-10 employees

    May 2018

    Excellent product and the customer service is spot on! Hats off to all the staff!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For one affordable monthly fee our customers are able to book easily, and we receive the demographic information that we specifically selected and need in order to run our business better.

    Pros

    It is easy to use, once you get the hang of it. The reporting feature is invaluable to our business and our forcasting. I love the seamless integration with our website.

    Cons

    I would like to see a product that has more of the features that escape room owners need, and a bit of a better look on our website integration.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Bookeo, Bookeo

    May 2018

    Thank you for the great review, Jennifer! We work hard to meet expectations like yours, and we¿re happy to hear we hit the mark for you. We value and appreciate receiving our customers¿ feedback and suggestions in order to improve Bookeo. Please send your feature requests to help@bookeo.com. Thanks again, Shannon

  • Lana from Permanent Makeup by Lana Schluter RN, BSN

    Number of employees: 2-10 employees

    May 2018

    My company is loosing a lot of money because of this application and no support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NONE. JUST LOST LOTS OF BUSINESS, I WISH i NEVER STARTED IT.

    Pros

    no pros.

    Cons

    Its is no longer good. lately its been taking too long on my website and I am losing a lot of business because of it . It never used to be that way. Now customers leave my website without waiting for the Bookeo's application to load . I am looking for a new company as soon as possible . It literaly takes few minutes. noone wants to wait this long and b Bookeo has no phone # to call for support so if something happens to their app then you will have to wait a long tie to fix it because you can only contact them via email and you will lose a lot of of business. Over the years their app had been inconsistent and sometimes disappearing from my website for few days at the time.
    Lost a lot of business over the years because people have hard time booking their appointments and because their application is often loading very slowly or does not load at all days on and days off and no support to fix the problems fast. Don't waste your money. look for a good application that is stable and doesn't not make it difficult for your customers to book their appointments . with their application you will save pennies but lose thousands. I am truly fed up with it and taking my business elsewhere

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Bookeo, Bookeo

    May 2018

    Hi Lana, I am sorry to read about the issues you are experiencing. You contacted our Technical Support Team reporting this issue and a couple of days ago, and they replied within less than one hour. Our Technical Support Team explained that your customers may not see the Bookeo booking widget integrated in your website because you placed it at the very bottom of a long web page. As a result, customers are required to scroll down a lot before they can see the booking widget. We highly recommend placing the widget at or near the top of the page. Additionally, our Technical Support Team tested the website page where you integrated the widget, and the widget loads in a fraction of a second. If you experienced delays in the past, these can occur if other scripts in your web page (such as the tracker you have for analytics) are slow in loading - this can slow down the loading of other elements in the page. If we can be of assistance, please do not hesitate to contact us. Shannon

  • Dan from Thousand Islands Bicycle Co.

    Specialty: Biking

    Number of employees: 2-10 employees

    April 2018

    easy to use-perfect for small business

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    A well thought out system that clearly has had a lot of industry knowledge put into it. Simple t use and one of the most cost effective options I have seen.

    Pros

    simple back end with enough options to fully customize your online booking system. A easy to use client management system that also allows you to manage your staffing.

    Cons

    unfortunately bookeo is unable to directly link to a online waiver service-this is the only part of the system I wasn't happy with

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    March 2018

    Support is incredible! Whenever I need tech help, you're quick to respond and serve.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's very easy to use, reliable, and the support has been outstanding for me. They offer a lot of flexibility and tools, and they seem to keep adding more.

    Cons

    I have no cons at this time. There have been a few bugs, but they were caused my conflicts with other tools and Bookeo was quick to help me fix them.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Bookeo, Bookeo

    March 2018

    Hi, What an awesome review! Thank you so much for leaving your feedback for Bookeo. We strive for the best for all of our customers and we are thrilled to hear your experience! Alice

  • Verified Reviewer

    March 2018

    You do not have to look for another booking software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Keeping track of my tour activities

    Pros

    Bookeo is really a great software. In no time you will be able to put your tours online for booking. Great customer support via email.

    Cons

    It would be nice to have a customer phone number you can call if you need and answer right away, however that is just a minor thing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Bookeo, Bookeo

    April 2018

    Hi, thank you for the great review. If there's ever anything we can help with, please don't hesitate to reach out. Thanks again. Shannon

  • Rod from The Light Clinic

    Number of employees: 1 employee

    November 2017

    We are a medical facility and Bookeo is by far the most versatile solution for running an office!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Everything under the Sun - and it always WORKS!

    Pros

    Where do I start?! The widgets you can embed into your own website are seamless and professional. The client experience is swift and clean. The follow-up and feedback mechanisms are top notch. The versatility in services offered, ability to describe and augment each service with special notices are unmatched. Pricing scenarios are so well thought out that you can have any type of situation and Bookeo has a solution to accommodate! When you match all of that with unbelievable Marketing choices such as; Gift Vouchers, Pre-Paid Packages, Promotion Codes (I could write an essay on this one alone) Marketing Campaigns, Re-Marketing (are you kidding me - nice!), MEMBERSHIPS including recurring billing, Customer Area, Reports, Email Marketing, Export reports, VIRAL Marketing with Social Media... I mean.. I'm out of breath and there is more... much much more!

    Cons

    I can't REALLY call this a 'Con', it's more the nature of the beast. It can take some getting used to knowing how to set this up. Having said that - it takes a LOT more from our past experiences to set things up and the main difference is that, in the past - we would spend tons of time getting the system set up and THEN... it wouldn't work properly. THEN - we had days and weeks of patient records that were all messed up and... well, what a nightmare! With Bookeo - there is a lot, that's true. The help files are indeed accurate and helpful - and the best thing is that when I did write into Customer Service, they were right on top of it and sent me the exact solution I needed usually within 24 hours if not sooner. We have been on and off again with Bookeo over the past few years (maybe 4 or 5?) and each time we leave thinking there is a better solution that just showed up..we end up right back here. If it ain't broke - don't fix it and in our experience, Bookeo is the ONLY one who is not only un-matchable in what they provide... but they aren't broken either! Bookeo is the best and I ain't going nowhere else ever again!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Bookeo, Bookeo

    November 2017

    Hi Rod, Thank you for the totally awesome review! So happy you are pleased with Bookeo and our support. Shannon

  • MARK from SHERLOCK ESCAPE ROOM

    Number of employees: 2-10 employees

    October 2017

    TERRIBLE! TERRIBLE!! TERRIBLE !!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    WHEN YOU START YOUR BUSINESS ONLY

    Pros

    NOT EXPENSIVE. BESIDES THAT THERE NO MORE GOOD THINGS TO SAY ABOUT THEM. THE ONLY THING I CAN SAY IS THAT THEY ARE AFFORDABLE.

    Cons

    THERE IS NO WAY TO TALK TO THEM TO SOLVE A PROBLEM, UNLESS YOU WANNA BECOME A CUSTOMER, THEN THEY OFFER A PHONE NUMBER. IF YOU ASK THEM FOR A HELP EVEN WHEN YOU ALREADY TRY EVERYTHING ON THEIR HELP PAGE, THEY STILL KEEP TELLING YOU TO GO TO THEIR HELPING PAGE OR WATCH THE TUTORIAL. AND IN THE MEAN TIME YOUR CUSTOMERS ARE GOING AWAY.....

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Bookeo, Bookeo

    October 2017

    Hi, I reviewed the email threads sent to our Technical Support Team and I can see that we did provide answers after a few minutes after we received your emails. It appears that you were having an issue with PayPal, not with Bookeo. As our Technical Support staff members explained to you, Bookeo is integrated with PayPal and the integration works well for all our customers. However, we cannot provide support for PayPal, this is why our staff members asked you to please contact PayPal support. Upon checking with PayPal on our end, they confirmed that the agent that spoke with you gave out the incorrect information regarding PayPal Standard. I believe you should have now received a call from PayPal to example how Standard really works. I trust that the issue has now been resolved. Regards Alice

  • Daniel from Magic Wind Adventure Sailing

    Number of employees: 1 employee

    October 2017

    Just a huge thank you to Bookeo! We have been with you since 2012 and have been nothing but satisfied.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Business has increased. Bookings come in at all hours of the day. No need to man phones 24/7.

    Pros

    Price is right. Easy to use. They are always updating and listening to their customers. Easy integration. My customers love using Bookeo to book their tour with my charter company. Zero complaints!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Bookeo, Bookeo

    October 2017

    Hi Daniel, Thank you for the review! Happy to see you are enjoying the software and that it has helped you increase your sales. Shannon

  • Asma from My French Club

    Number of employees: 2-10 employees

    October 2017

    Real good and easy. At the beginning it takes a bit to get used to it , but it is so worth it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    No more hassle with access sheets .I gained time and money. it is all in one place now.

    Pros

    -very easy to use
    -access to the help functions and staff. They are always helpful and answer very fast.
    -manages all my customers and payments and courses
    -easy to create and update new courses
    -has plenty and plenty of functionalities that I chose or not to use.
    -price is very reasonable comparing to other alike

    Cons

    -I wish it had more functionalities for one on one tutoring businesses.
    - every 2 year I would have to download my data cause it gets deleted, not the customers database though.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Bookeo, Bookeo

    October 2017

    Hi Asma, Thank you for the review! Happy to see you are enjoying the software. We strive to make a product that is great and easy to understand and use. Sarah

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