Overall I'm happy with MYT SaaS. All team is still developing new features to fit to travel business and help tour operators to optimalize a time of work and make to manage all requests in the easier way. They are professional and know travel business very well. The whole system is well prepared for tour operators specializing in tailor made services and creating unique itineraries.

Easy to useVery helpfulOptimalizing our workBeautiful itinerariesDifferent templates

Some features need tutorials showing how to use them.Customer service needs to be improved.

First, the system works and is stable.Secondly, the MYT team is AMAZING! We talk with them every week, and always get prompt solutions for our needs. On many times - they call us! If I had known this earlier, I wouldn't even check most of the features.. that's the most important in a software vendor that delivers the core system of a commercial company.

Easy to use;Allow use of templates for days and for trips;Beautiful PDF itineraries;Oriented for the FIT tourism market;

The absence of cross-system (cross-supplier) product management (I know they are working on it).The use of general suppliers is somewhat 'unnatural'.

It's ok. But we use it because we don't have another choice in our market.

One central place for all your tour operation needs

The UI is bad. The system is overloaded with unnecessary features and not easy to use. Many features are dated and designwise, it's not ideal. API is partial.

As someone who uses MYT every day and during most of the day, I can say that I really connect with the software and work with it very efficiently.During my time in the company, I helped to change processes to those that would be suitable for working correctly with the software.With time and experience, I understood the logic behind the system and today I feel very comfortable helping in all the areas of the company.

The customer account management part is fast and efficient.Once you understand the logic behind the software, you can proceed easily without asking too many questions.

The part of the quote is not friendly and makes it difficult for the agents in the company.In addition to this, in my opinion it is useful to improve the visibility of the outputs for customers: programs and links for payment mainly (looks like spam).Regarding order management (vouchers): At the moment there are very few suppliers who are willing to deal with us through the system in matters of voucher availability and approval.It will take time for it to help us and save time.

Designed with a hight level of knoledge about the tourrism specificities. Userfriendly interfaces, Many features, hight flexibility, easy repoting with a connection with Power BI. Always improving !

Issue we had to comply with French accounting, and time we had sometime to wait for improvements, but mainly due to a COVID pandemic situation.