Dolphin is a cloud-based booking and information management software for tour operators and travel agents. The solution includes modules such as online booking, a product database and reservations. It is suitable for travel businesses of all sizes.

The solution allows users to manage communications with suppliers and customers and create bookings and enquiries. Its product database module enables users to streamline their overall sales process by matching contracted products with third-party suppliers, thus enabling the sales staff to access various offers and upsell or cross-sell to enhance profit margins.

Dolphin’s back-office module provides access to over 60 reports and customer relationship management (CRM) functionality. Its CRM module enables users to create customer profiles, identify clients’ travel preferences and send customized emails to clients.

The solution offers useful features such as itinerary creation, flight booking, rental car reservations, payment processing and price and margin management. Dolphin provides online customer support during business hours.

Booking requests
Booking requests

Booking requests

Flight search

Flight search

Shopping cart

Shopping cart

Supported Operating System(s):

Web browser (OS agnostic)



18 Reviews of Dolphin

Overall rating

4.0 / 5 stars

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Showing 1 - 18 of 18 reviews

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Stuart from roundtheworldflights.com

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

It just works. That's what people want

Pros

Works on the back end and the front end.
The coding is solid
It rarely crashes
The updates can be kept to a minimum

Cons

The annual service fee - but at least it's not unreasonale. Also the print-outs of the itinerary aand booking confirmations need an over-haul. PDF isnt good enough anymore. But they know this.

Review Source: Capterra

Shannen from McDermott Travel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Easy, Functional, Customer Service are helpful

All filed in the one place, access to account information with ease, the customer service are extremely helpful

Pros

Everything is in the one place so you only need the one software. Its very user friendly and is laid out easily

Cons

It can be a bit annoying when 2 people can't log in under the one username. Also it can be tempermental as we live in a rural area the internet goes down quite a lot which in turn logs you out and you must then start from the beginning

Review Source: Capterra

Mareike from Inspire

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Holds all the relevant Data, crashes a lot

tracking financial data

Pros

Financial features and clarity, tracking history in folder, visibility for us, working together with different applications we use

Cons

Crashes a lot and makes folders disappear, No tracking history in ticket changes, look of the system

Review Source: Capterra

Chantal from Ten Group

Ease-of-use

Value for money

Customer support

Functionality

June 2017

The system is a little bit complex but I enjoy working on it more and more as I get to know it.

All our reservations are in one place. We can see each other's bookings / folders easily. Our documentation is customisable and all looks professional to the customer. Payments can be taken in here. Our finance team has easy access. It's all really great!

Pros

I like that everything is in one place and it's all very clear. There's no need for more than one travel system if you have Dolphin.

Cons

Our travel consultants find it a bit frustrating at times, but I personally don't really have any dislikes. I know that we are upgrading or making changes to our benefit and to suit our needs all the time, so it keeps getting easier. The things that are difficult to work with make sense in the bigger picture. For instance, we have to remember to select a member before we start adding things to our shopping cart. If we fail to do so, the whole itinerary will be lost. We've had an explanation about this and it makes sense the way that it is.

Review Source: Capterra

Jeanie from Emerald Global Limited

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

When we download group booking, it always automatically comes up duplicated whole booking again -

Save time to download e-tkt manually if system is working

Pros

I am okay with this system. I hope you still have more improvement in future.
The good way is download with only 1 pax or all same fare. If the fare & title different, it mostly download incorrectly

Cons

Download etkt is good but more than 2 people, it always downloads wrongly with swap paxs.
When we download more than 2 with different fare such as adult, child & infant which the system will download wrongly

Review Source: Capterra

Laverne from Sackville Travel Services Ltd

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

The best component is the reporting. However the system can be non intuitive & slows down input

reporting

Pros

reports & report creation. ability to drill down at various fields. Inbox functionality. The various information fields within a folder. Easy to read

Cons

Some areas are not easy to complete so efficiently... You are not able to move forward or back with tab at all times. Point and click fields makes process slow. Due to the vast amount of information collated the support desk cannot be very supportive because they are not able to know all the intricacy. Support often have to call back after investigating and this can take a number of days which isn't helpful when you need immediate response. Updates to the system often have knock on effects to information already entered. No consideration is given for this and we are stuck with incorrect reports or information until Dolphin have been informed.

Review Source: Capterra

Rajun from Lee's Travel Ltd.

Ease-of-use

Value for money

Customer support

Functionality

June 2017

excellent product... love it.

Pros

I like the ease of use as its very user friendly and easy to navigate. visually easy to the eye and response time is very good.

Cons

random forced shut downs can be very annoying, I think the programme should be able to stay open without internet connectivity.

Review Source: Capterra

divya from Lee's Travel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

great and easy to use product

Pros

The system is easy to use, it has good Management and reservation modules make it user friendly. api add ons are great too making it a seamless process

Cons

The only downside is the cruise module is not available for live search. Also the fact that we have to create cancellations and refunds manually is a little time consuming

Review Source: Capterra

melvyn from ATLANTIS TRAVEL OF LONDON LTD

Ease-of-use

Value for money

Customer support

Functionality

June 2017

fairly good quality and offers most functions we need, quite easy to use, but poor customer support.

Pros

gives good access to customer stats and supplier stats and quick to access the system, easy to use and reasonably reliable

Cons

really poor that Dolphin does not offer App for mobile functionality in todays business environment. This is something Dolphin need to address ASAP

Review Source: Capterra

Terry from Oxonian Travel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Keeps track effortlessly of all our complex bookings in a well presented and informative fashion.

It handles all aspects of bookings enabling a massive reduction in paperwork.

Pros

Bsp reconciliation is extremely easy to undertake and can be done to the last penny. Customer invoices and confirmations avoid forgetting to detail or charge for items. I also like the fact that our clients are able to view their bookings and invoicing online.

Cons

the occasional loss of newly created files. The fact that the back office is only integrated by way of data export rather than directly linked.

Review Source: Capterra

Jim from Travel Nation

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Dolphin is OK. It works for what we do, but there are obvious gaps in it's features

Pros

Dolphin is quite an open system which suits our company because we are not a mainstream bulk seller, but rather a smaller niche travel company.

Cons

Getting management information out of Dolphin is difficult. The only time I tried to work at a customization of Dolphin it was a very slow process.

Review Source: Capterra

Nick from Carrier

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Never had a system before that can handle virtually all offers and their complicated rules

Benefits include the external links, which means we don't have to load every Product in every area anymore which means we have more time to spend on our high revenue properties. It also works okay with flights, especially Galileo . It isn't what I dislike about Dolphin, more that because it can handle very complicated offers and loading, the person doing it has to be clued up and very careful. The errors or problems that can occur are usually due to inattention. It can be quite time consuming to make sure everything is working how you want it too, but that is more a reflection of how complicated hotels are making their offers now.

Pros

What I like most in when a Product Manager comes over with a weird offer and says 'I know that this probably can't be loaded' and I say....but it can! The ability to be able to control offer functionality and combinability is really what makes this special, and with recent developments base rate loading has reduced the time and effort by more than 50%.

Review Source: Capterra

Mark from Ian Dickson Travel Ltd

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

The system is easy to learn and use, can be adapted to our requirements

Quick to learn and easy to use, covers every invoicing report or receipt we needed. It is also mobile so you can work from home if required.

Pros

Easy to use and straight forward download facility saves time on processing bookings, Reports are adaptable, so you can see your figures and stats. Invoicing is easy to produce, and additional notes can be added during the process, you also have non printing notes. The interface facility is great and you can even transfer bookings to other files or replicate bookings/tickets it save time. The diary system also is a very useful tool, allowing me to diary a date I would like a file to come up to action any client requirements nearer the time of travel. An example of this is adding requests to bookings or reserving new reservations.

Cons

When the system goes down or interface box does not work it causes real problems and stops us working on receipts or invoices. The ability to export invoices is excellent as they can be long and setting to change this would be a bonus. I have had to export a 17page invoice down to 2 pages as they system could not adapt an EasyJet to basic information.

Review Source: Capterra

Kevin from Carrier

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Geared towards being a travel agency system, not tour operator. needs to improve data loading.

Pros

Reporting of standard booking data is efficient. Data extract is acceptable but more from core contract data would be preferred.

Cons

Data loading is just not efficient. Needs a re-think to make the system a best in class. More flexibility on exchange rates and rules needed.

Review Source: Capterra

Heidi from Profil Rejser

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Good but could be better

Structure and statistics are overall the biggest benefits I´d say.

Pros

The report module, since I´m able to get statistics for basically anything. Not the easiest report system I´ve tried, but the outcome you are able to get overrules the troubles you have to go through to get there.

Cons

Look & feel (design). The design could need a fresh and new touch. Very little has changed in the +5 yrs we´ve been using the system. Having documents in PDF is a bit old fashioned, why not have a web string so you can simply click a link to view your docs?
Generally too many tabs and to many buttons (click).

Review Source: Capterra

Patrick from Sandy Row Travel Management

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Good to work with but need to focus on TMC needs

You allowed me to be honest hopefully this will be published to strength en Dolphin position with TMC's

Pros

Robust and can be adapted at cost but sometimes this can be costly and is not an efficient use of funds

Cons

Takes too long to get stuff done and there is lacking in working with TMC's collectively to resolves common issue which is a great loss to Dolphin

Review Source: Capterra

Chris from The Cruise Line

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Easy to use but developments take time

It was great to start with 10 years ago but hasn't really moved with the times

Pros

The system is easy to use and not difficult to train new members of staff. Following the tabs makes it flow

Cons

Developments either take too long or can't be done which can be frustrating and restrictive when suggesting improvements

Review Source: Capterra

Stefan from The Sovereign Cruise Club Ltd.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

A very basic system, not great for a cruise agency to use.

Pros

Pros: Easy to use.

Cons

It doesn't do most of the things we need it to do and it is useless from a CRM perspective. We have no real relationship with Dolphin , they just want our money each month and have no interest in keeping us as clients.

Review Source: Capterra

Displaying 1 - 18 of 18 reviews