Dolphin is a cloud-based booking and information management software for tour operators and travel agents. The solution includes modules such as online booking, a product database and reservations. It is suitable for travel businesses of all sizes.
The solution allows users to manage communications with suppliers and customers and create bookings and enquiries. Its product database module enables users to streamline their overall sales process by matching contracted products with third-party suppliers, thus enabling the sales staff to access various offers and upsell or cross-sell to enhance profit margins.
Dolphin’s back-office module provides access to over 60 reports and customer relationship management (CRM) functionality. Its CRM module enables users to create customer profiles, identify clients’ travel preferences and send customized emails to clients.
The solution offers useful features such as itinerary creation, flight booking, rental car reservations, payment processing and price and margin management. Dolphin provides online customer support during business hours.