About Lemax

Lemax in a cloud-based travel agency solution that helps businesses in the tourism industry to manage and automate sales, marketing, bookings and finances.

Lemax helps businesses to manage group travel, customers, travel agents, service ordering and accounts, as well as inventory and service orders. Users can manage travel and tours for clients including flight tickets, accommodations, entrance tickets, excursions, transfers, rental cars and more.

Lemax provides users with lead management capabilities. Integration with Mailchimp lets users send surveys to customers to record their feedback. Users can also generate custom reports to track client activity and financial information.

Services are offered on an annual subscription basis after a one...


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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of Lemax

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

July 2018

Jason from My Costa Rica

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Great Travel Agency Software!

Generate itineraries and price quotes quickly and accurately. Generate Receipts and have insights into bookings and accounting.

Pros

The days of making itineraries for clients are gone! If you can't generate itineraries and quotes quickly and accurately you can't compete. LEMAX and their "iTravel" Software has been essential for helping our travel business to grow. It has so many features and can help us to automatize many aspects of our business.

Cons

Well it is very complex and therefore takes a lot of work to set up. It has definitely not been an easy implementation process, but the LEMAX team has been there to help us every step of the way.

July 2014

Chris from Central America Fishing

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

July 2014

iTravel Review

I was working in the travel industry in Costa Rica for 8.5 years before I decided to start my own company, so I knew what was needed to start a successful travel agency. I knew how to do sales & marketing, website and the operations ' the only question was if I could find a system to help me with our data entry and custom made itineraries. I found iTravel online within the first two weeks of starting the business and without doubt this has been the most integral part of the process. Anyone can build a website and we have lots of experience in the Sales & Operations side of a travel agency, but iTravel and the ability to custom build our itineraries was the most crucial part of putting this all together. It isn't perfect, but it's pretty close and we are very happy with it. From the start the system has been just about everything we needed, but the ability, willingness and flexibility from Lemax to customize it even more for our specific company has been amazing. It is incredible how much we are able to customize someone else's system to our specific needs. IMPLEMENTATION: The information provided and the personal training sessions were immensely helpful as we got started. As mentioned before, the more we played in the system the more we wanted to customize things and Lemax was always willing to do it. USABILITY: The iTravel system isn't perfect, but it's pretty darn close. Overall it has been very easy to add rates, build customized itineraries and run reports in the system. We LOVE how much we can customize the itinerary itself to the custom fields we use in the background to track things. The ability to create and save templates is a HUGE time saver. It would be useful to find a way to integrate it with Quickbooks. I think that could be a huge opportunity for iTravel and the clients (including us) would love it. The ability to customize your dashboard would be nice too ' display graphs of certain metrics we track as opposed to the standard graphs that we are all shown. SUPPORT: The ability to customize the system to our needs has been incredible. It's always scary to work with an online company you've never met and that is so far away, but we are so glad we found them. In any business customer service is the most important part of the job, and great customer service can be hard to find in any culture and any country. We've had constant questions and requests and the service we've received from Lemax has been nothing but outstanding.

June 2018

Elaine from World Leisure Holidays (Pty) Ltd

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2018

Very user friendly product with an amazing support team.

We improved our operational efficiency and icreased the ability to sell Online to B2C and B2B customers.

Pros

Lemax support team never fails to assist. They continuously develop and provide solutions for the customer - an ever evolving system. Implementation was one of the smoothest we have ever been through. The entire project was effectively managed from their side and only handed over once us (customer) was completely satisfied.

Cons

After the implementation, there were some specific issues that bothered us, but implementation and support teams took the effort - at the end, everything were solved so I found no negative factor at all.

March 2019

Postak from Far & High Adventure Travel

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

March 2019

Lost my investment on this software. Don't recommend.

Because of the complexity, I discontinued the use of the software and later it was deactivated by them. I emailed Mate to requested to activate my account and see if there has been any changes but he didn't reply.

Pros

Tour cost calculation for various group sizes.

Cons

The itinerary builder is the worst. Pasting the texts from the word and formatting is a real pain. The coders have to do everything for heading, indent, paragraph spacing etc. and you have to pay for each customization. The software did not have the feature of creating of rooming chart and had to pay to build one but that also has limitation.

April 2018

Daniela from IMC Travel & DMC

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

Great tool, with a lot more features than what I expected

Pros

I found this system very easy to learn and to implement. The learning process was very easy and the people that teach you are great, with great disposition and patience to teach you. The system has many more capabilities that what I expected, more options to help you have lots of information and data to make reports and evaluate your sales. The support has been very helpful we have gotten responses very fast to all of our questions, even with the very large time difference. I have very high expectations about how this system will help my business thrive and develop. It was definitely a wise investment. The possibility of clients to access directly to make inquiries and check cost of services. All of the B2B functionality.

Cons

I think I would really like the idea of making changes in a way that we can replicated to other markets without having to make them one by one.