Esper vs FileWave

RATING:

4.5

(47)

Esper has 47 reviews and a rating of 4.55 / 5 stars vs FileWave which has 38 reviews and a rating of 4.39 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (47)
4.4 (38)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
November 9, 2023
May 10, 2022
Pros/Cons
  • Pros

  • I love how we can keep our customer kiosks organized and easy to find when we need to troubleshoot them.
  • It is incredibly easy to use as it can be accessed on any device and everything about it functions really well.
  • Cons

  • As of right now, it is clunky and confusing to use.
  • A few procedures are a bit hard to figure out.
Read all user reviews
  • Pros

  • It is easy to use and I can make changes, additions, or deletions very quickly. Their customer and technical support is fantastic.
  • The WYSYWIG GUI is easy to navigate and gives you the ability to create custom folder groupings for organizing your devices.
  • Cons

  • Lack of web interface to make changes, not being able to remotely connect to client through admin app.
  • My only gripes tend to be with specific missing features that I happen to know are offered by competitor's products.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos