About TryMyUI

TryMyUI is a cloud-based website usability testing solution, which helps businesses of all sizes create a set of tasks, filter target audience based on demographics, and gain insights into user’s experience. Features include video transcription, scoring, screener questions and impression testing.

The platform enables developers to track user’s interactions such as mouse movements, swipes, or taps on a site, prototype, or application, capture audio in real-time and collect responses via a post-test survey. With its UX Crowd solution, IT professionals can plan and prioritize usability fixes based on a weighted voting system. Businesses can also use the UX Diagnostics tool to evaluate product’s usability with psychometrics and map the fluctuations with user’s jou...


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12 Reviews of TryMyUI

Average User Ratings

Overall

3.67 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(2)

2

4 stars

(5)

5

3 stars

(4)

4

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

January 2021

Ahsila from NofN

Company Size: 2-10 employees

Industry: Writing and Editing

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Affordable, robust user testing

We initially thought we'd only need to test the redesign of our journalism homepage, so we ran the free trial. After seeing and hearing users interacting with our new landing page, we realized we might have had problems that ran deeper than just visual. The new account flow, the subscription, our search function, etc. We upgraded to the Team plan, and the quantitative stuff is where we really started seeing notable improvements to small tweaks. Our time-on task rate dropped significantly (which is what you want) for completing the subscription flow. To tell the truth, after we got about 20 or so results with the Team plan, we downgraded to the Personal again to go back to testing visuals since we were happy where we were with our more involved UX flow. But what we really love about TryMyUI is that you can upgrade and downgrade at will with no contracts or penalties. We did 2 months of the Team plan at $399 per month, and then downgraded to the Personal for $99 per month. We'll upgrade again in a few months to see where we are in benchmarking our sub flow.

Pros

- The pricing flexibility is great! - If you get on a call with them, they're very polite and able to customize certain aspects of the plans - The quantitative features are excellent and exactly what people newer to usability testing need - User video results were fast and pretty good (we had an unsatisfactory result and got it replace for free) - You get a personal success manager at the Team level to help you with usability testing in general (not just how to use the platform, but she actually knew the industry inside and out)

Cons

- It looks really dated (but functions very well - Due to its poorer UI, it initially seems a lot harder than it really is

Reasons for Switching to TryMyUI

UserZoom GO did not have any good way to benchmark the quantitative metrics we wanted.

November 2020

Rabindranath from Information Services

Company Size: 1 employee

Industry: Information Services

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

November 2020

Tester

It's a good company to earn money but their customer service can be bi-polar at times. I have received both good and bad feedback for the same quality of service that I have given to third companies. I think it depends on who is working at TryMyUI either during the day or night and who is probably more strict than not. You can give the best feedback at times, but they will nit pick at small things at times and will make your score less than what you could receive, but most of the time I will get paid anyway based on the customers rating/feedback. I do not pay attention to TryMyUI's feedback critical feedback at times.

Pros

From my experience, the software works really well on PC. I have not had too many issues. The app on the phone works really well. The user interface is easy to work with, and the usability of the website is easy to navigate.

Cons

I had only a couple issues with the app on the iphone where it froze and was not able to report it. I wish they had a reporting system where I could give a small bug report about the issues and at least receive some compensation for it. The software did not work well on my Mac, and I believe it maybe the software may not work good with Mac versus PC. It works good on my PC, but if you play the playback test of the microphone while trying to start a test, there will be a buzzing sound on their end and they will doc you for it.

December 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

December 2018

No Tests

My experience is not great with this software. I have yet to hear back from customer support about my lack of testing opportunities. I joined many months ago and have yet to receive any tests available for me. I am on the fence whether I should give up on this software or not...

Pros

I like most that this software is free. That is all it has going for it.

Cons

I joined this software many months ago and have yet to receive any tests available for me.

April 2020

Matthew from We are SMILE Ltd

Company Size: 2-10 employees

Industry: Design

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

5.0

April 2020

Left feeling utterly ripped off

Great until you don’t meet their demands to pay more money, then they cut you off and leave you with no access to all of the past tests that you paid good money for.

Pros

Trymyui has a comprehensive feature set. Most of the time we got good data and on the most part testers were good too

Cons

We were long term customers to trymyui on a rather costly monthly plan. Earlier this year trymyui reached out to say they were increasing the costs. At this point the cost was prohibitive so we opted not to renew. Without warning, once our final month of subscription came to an end, our account was suspended and almost two years of videos gone. Despite numerous emails and messages, no one has been back in touch to help. Very bitter taste left in my mouth.

Reasons for Choosing TryMyUI

Feature set

April 2019

Maya from University

Company Size: 51-200 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

April 2019

It's great to be a TryMyUI tester

Pros

I am signed up to be a tester for TryMyUI. It does take some work to get qualify to be a tester, but it is worth it. I've done a few tests and all of my reviews have been accepted and I was paid through paypal promptly. Even when I had difficulty completing the test, I still received payment.

Cons

There are a lot of invitations for websites to review, but most of them are picked up by other testers before I can get to them.