About UserZoom

UserZoom is a UX solution designed to help product developers and digital teams gain actionable insights into customer behavior to enhance digital experience with brands. Administrators can set up criteria to measure UX performance across products via usability testing, surveys, card sorting and website intercepts.

The platform lets product managers combine behavioral and attitudinal data to identify strengths, weaknesses and various areas of improvement. UserZoom offers a click testing feature, which enables teams to visualize data via heatmaps, click clusters and dark maps across multiple design variants. Additionally, teams can connect with customers via interviews to collect feedback in real-time.

UserZoom allows marketers to conduct usability tests a...


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3 Reviews of UserZoom

Overall rating

/ 5 stars

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February 2020

Beatriz from DocPlanner

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2020

Great too for Research teams

Pros

The access to database of qualified participants is a big help for research projects, making it easy to get insights without spending a lot of time recruiting and interviewing users

Cons

It can be trickier with international research, mostly when the participant's language is not English

June 2020

User Profile Picture

Steven from Playlister

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

June 2020

Prototype designs for rapid feedback

Our UX designers and Product Owners use UserZoom for rapid prototyping design concepts in participant studies to inform design decisions and feature scope.

Pros

Provides non-coders the ability to mock up enhanced prototypes to evaluate design concepts. Has measurement tools to supplement user feedback with empirical usage data.

Cons

Having the ability to refine conceptual models to design constraints for each platform would save compromises when the finalised design enters the software development process.

May 2021

Briauna from BCEssentials

Company Size: 1 employee

Industry: Executive Office

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2021

User Testing

The userzoom software works for what it is used for. It is just a software where you can answer questions for a particular study.

Pros

I use UserZoom when I do user testing for different websites the software does not skip.

Cons

There was not anything I did not like about userzoom