All Feedbucket Reviews

1-20 of 20 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Great tool that saves time - outstanding support

So far no problems and everything we expected was met or implemented.

PROS

The simplicity with which we can now carry out the testing phase of new websites. We save time and at the same time have in the direction of the customer a professional software that enhances our services.

CONS

Since the software is new, not all possible features or integrations are available yet, but since the customer service is very dedicated, that will surely come. Therefore, we have no negative opinions. Only the fact that the branding of the box is only possible in the most expensive tariff, we do not like so well.

Craig

Online Media, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

We moved from Marker.io and we're not looking back!

From the very beginning, [sensitive content hidden] and his team have been phenomenal and I'm really excited to continue working with the team going forward!

PROS

Feedbucket allows for our customers to seamlessly give us feedback for their websites. This is such a high quality and polished tool. It helps us elevate the value of our product for the end user.

CONS

Initially, we had some features from Marker.io that weren't present in FeedBucket (namely a specific feature regarding Asana Integrations). I spoke with [sensitive content hidden] regarding the justification for inclusion and he identified a timeframe for the addition of these features and the team have absolutely surpassed our expectations! Thanks so much!

Reason for choosing Feedbucket

Ruttl offered very detailed feedback tools but it was almost too technical. It would allow for customers to give pixel-perfect feedback which sometimes would not be feasible to carry out based on their purchased package. Not only this, but it was also a consideration that this high level of complexity could be a massive switch-off for the customer who is already paying for someone else to build their website. If they had to learn to use the software, this could have been a red flag. Thankfully with FeedBucket, the widget is intuitive and the onboarding is very helpful in getting the customer to leave feedback right away!

Reasons for switching to Feedbucket

Marker.io changed their policies mid-contract which forced us to either pay an increase of over 700%. Needless to say, we felt a little conned so we looked at alternatives like FeedBucket & Ruttl and the conversation with [sensitive content hidden] where we were able to transparently lay out our requirements and needs for FeedBucket absolutely sealed the deal. he was supportive and understood our requirements completely. He was transparent with the capacity and functionality of the product and we both fully understood one another. This meant I had no regrets in moving from Marker.io to Feedbucket.

Richard

Media Production, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

Simple but effective

So far I can not fault this in any ways. Great value for money and will save countless hours management customer feedback on projects

PROS

As a company it is incredibly easy to implement on multiple sites and integrate into 3rd party software. You can have a site on Feedbuck and integrated in a matter of minutes. From a user point of view it is simple and intuitive to use and not convoluted.

CONS

A few very minor things based around comment styling (use of colours etc) but I know this is being looked at for future development.

Reason for choosing Feedbucket

Lack of integration into Teamwork which is essential

Reasons for switching to Feedbucket

Trialled Marker but there were issue with it crashing Wordpress website. The feedback interface (although some great tools) as a bit clunky.

Philip

Internet, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

A must-have for web agencies

Overall, feedbucket works really well and we did not run into any bug. Customer support is next level here!

PROS

This makes communication about feedback on a website or web-app super easy. Directly implemented on the website as a widget with a lot of useful feedback options (foto, video, highlighting).

CONS

You need to add and later remove a script to your website. In comparison to other tools that display websites inside another application, this takes more time.

Reason for choosing Feedbucket

We have used it before and liked it.

Reasons for switching to Feedbucket

Display inside Markup was not reflecting the actual page and then a client requested to switch tools since this was confusing.

Conal

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Feedbucket is a game changer

Our overall experience has been excellent, we dont have any complaints and Feedbucket has helped us free up so much time during our website development revisions.

PROS

Feedbucket is super user friendly for us and our clients. The integration between Asana means that we almost never have to open feedbucket itself but can manage feedback all from within Asana

CONS

Feedback tools could have the ability to use different colors and line thicknesses. Comments left on feedback should be allowed to include attachments Asana to Feedbucket should be able to bring over Asana comment images and assets It would be very nice if there was a customer facing Feedbucket portal

Reason for choosing Feedbucket

Price and included features were better on Feedbucket then they where on BugHerd

Mark

Marketing and Advertising, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Feedbucket is exactly what we were looking for.

For a while, I struggled with buggy tools. When I found Feedbucket, I was immediately impressed with the ease of use and reliability of the third-party integrations.

PROS

Feedbucket is very easy to set up. What I find most impressive with it is how quickly it sends tasks over to Asana and how reliable it is in that functionality.

CONS

The only thing I could see as an improvement is some ability to embed a project task list in my own client portal on my agency website so my clients could see the open tasks in their client portal.

Reason for choosing Feedbucket

I saw someone comment that they had tested several options and Feedbucket was the simplest to get started with. I decided to try it out on a client project and the decision was quickly made to permanently switch.

Reasons for switching to Feedbucket

ProjectHuddle consistently presented bugs in our system. I think it was because the tool was built to be self-hosted, which opens up too many possibilities for code conflicts, cache issues, etc. I had a lifetime deal with ProjectHuddle, so the ongoing cost was zero, except for the time and reputation cost associated with a buggy client experience. Feedbucket solved that for us.

Vendor Response

Hi Mark and thanks for your nice comment. I have sent you an email regarding this. You could use the Feedbucket API to maybe build this widget into your client portal.

Replied January 2023

Dave

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

You’ve tried the rest – this is the winner!

We've probably purchased, used or tested the majority of tools on the market for getting website feedback and Feedbucket has to be the best!It's super simple to set up and gathering text feedback, image uploads, or video is a breeze. There's no need for browser extensions (that confuse your clients). It has superb two way integration with a whole suite of tools (which most other tools don't have).If you're looking for a way to get client feedback on a DEV or LIVE site straight into your task tool - this is it.Clients can even see the feedback they submitted, and when it's resolved right on their website. Great work guys!

PROS

The simplicity of setting it up and configuring for each client site.The ease of use for the clients to submit feedback.

CONS

The only con I did have has just been released as a feature - way to go!

Reason for choosing Feedbucket

The simplicity of Feedbucket won me over.

Reasons for switching to Feedbucket

I was getting frustrated with lack of integration to my task management system.

Anna

Information Technology and Services, 1 employee

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Simple yet sophisticated tool for website feedback

I am a huge fan of the tool and technical support. It provides a seamless workflow and saves me so much time and effort deciphering feedback from clients--totally eliminates the need for a shared Google doc or email threads with screenshots!

PROS

Feedbucket is super easy to set up and integrate with existing systems for issue tracking and client feedback (I mostly use Notion). It's easy for clients to use on their own without creating an account, even the technologically challenged folks. It gave me everything I needed for designing & developing custom WordPress sites for clients with multiple stakeholders and collaborators. In one single comment you can make a detailed marked up of a screenshot, write comments, attach files, see browser/device information, and lots more.

CONS

The only time I ran into an issue Feedbucket support really came through in attentive troubleshooting. They were able to identify the problem (on my end not theirs) and helped me solve it before my client noticed.

Reason for choosing Feedbucket

I looked at a lot of similar products, but I chose Feedbucket because it seemed to be the most seamless option and easiest for clients and non-technical collaborators.

Niclas

Health, Wellness and Fitness, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Smarter way of dealing with feedback and bugs

As an entrepreneur and project manager, wearing many hats, Feedbucket has been a huge help in simplifying how we work on our product. No more screenshots, no more emails about bugs and a happier dev team.

PROS

Screen recording, and a very fair pricing! When you discover an issue just take a screenshot with the Feedbucket widget, add a note or a drawing to explain, and then your feedback is directly sent to Jira.

CONS

I understand that this is not something that can be fixed entirely by Feedbucket, but not being able to submit video recordings on mobile phones is a bit annoying.

Reason for choosing Feedbucket

Price and simplicity

Susan

Internet, 1 employee

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

So easy to use

It is fantastic, I have tried other solutions before but my clients found them hard to use. They have all found using Feedbucket very simple and easy, which is a major plus for me.I have also found that their support is very responsive and flexible, which is another major plus.

PROS

Very easy to set up and to use for both my and my clients.

CONS

It needs a few more integrations yet but I know from support that they are getting there, so all good.

Reasons for switching to Feedbucket

Atarim kept breaking or not working.

Erik

Marketing and Advertising, 201-500 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Ease of use client testing and bug tracking

PROS

We are very happy with Feedbucket. It has really helped us gather informative and high quality feedback from our clients.

CONS

Can’t really think of a cons with the tool, it simply works well and is easy to use.

Angelo

Information Technology and Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

Great tool, easy to implement and reliable integrations

PROS

Feedbucket is easy to implement, helps us in our daily work with clients and has 5-star customer service. Best thing is that I don't need to log in to their platform to manage feedback, instead I can use my current project management tool! It's perfect!

CONS

There is nothing negative to say - they even added a new feature just for us - and that was even before we switched to the pro version.

Anas

Information Technology and Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

An awesome bug tracking tool

Super satisfied great tool. Saved us a lot of time in our QA work and is helping us ensure no issue falls thru the cracks.

PROS

The ease of integration. Multiple integrations with project management tools. The ease of giving feedback

CONS

Not having the possibility to add more text comments in one screenshot. User/visitor can draw multiple lines or arrows but can comment on only one place in the screenshot

David

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Amazing tool for gathering feedback

PROS

It makes it extremely easy for our clients and QA team to provide feedback that includes all the necessary details, including screenshots, videos, along with device and console information.

CONS

The roadmap addresses our concerns, so it's only a matter of time that improvement to tagging will be available, which is our only request.

Thomas

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Great Tool

PROS

Love the ease of creating tasks for teams to work.Amazing integrationsExcellent Customer Support

CONS

Network logs are missing which can be very important to debug.

Magnus

Computer Software, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

First customer test

Very easy to understand and use. Me on a Mac and the customer on a PC, no problem at all.

PROS

Easy to install, did all what we wanted for the UX test/approval to the custmer

CONS

Small stuff like no way to close the tutorial for end user. As admin I can turn it of, but I don't know if all on the customer part has seen it. And the one using it many times couldn't skip the 4 steps. So it's a small thing. 1 click or 4...

Emma

Marketing and Advertising, 2-10 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

A great tool that makes our website projects more efficient and improves collaboration with client

PROS

It's really easy to get started with, easy to introduce to the client (thanks to the short tour when first visiting the site with Feedbucket installes). Our client finds it easy to add their comments and feedback, and it's also easy for us to get an overview of their feedback.The tool makes it easy for us to fix changes and comments from the client, I love that I can mark the tasks as done, directly on the project website.

CONS

It may not be the best tool for all our clients, since some of them are not super used to "modern and efficient web tools" :) Clients with a "analog mindset" I would not introduce to this workflow, but for many of our clients it's a great way for them to share their feedback with us.

Konrad

Design, 1 employee

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Easy peasy feedback squeezy

PROS

Super nice small tool that does its job fantastically. Extremely easy to set up, everything just works. No extensions necessary

CONS

Price a bit steep but definitely worth it.

René

Marketing and Advertising, 1 employee

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Very good and useful tool!

PROS

Easy to use and the design is very clean!

CONS

Every feedback makes an item in the Backend. In case of many Sites and issues, I might loos the over view. the Screenshot are not sorted by URL for eg.

Mini

Computer Software, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Feedback

Very good!

PROS

Very easy to use, customerfriendly.Good way for us in implementations of projects. Good to have the possibility to add tasks in automatically.

CONS

Nothing yet..

Showing 1 - 20 of 20 Reviews