--- title: "UserWay Accessibility Widget Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of UserWay Accessibility Widget. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if UserWay Accessibility Widget is a good fit for you!" source_url: "https://www.softwareadvice.com/ux/userway-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Compliance Software](https://www.softwareadvice.com/compliance/) / [UserWay Accessibility Widget](https://www.softwareadvice.com/ux/userway-profile/) / UserWay Accessibility Widget Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/ux/userway-profile/) Reviews [Alternatives](https://www.softwareadvice.com/ux/userway-profile/alternatives/) # UserWay Accessibility Widget User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 333 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.6/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 293 reviews (88%) - 4 stars: 36 reviews (11%) - 3 stars: 2 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (1%) ### Most mentioned pros - The widget natively integrates with several website platforms, including SquareSpace, and configuring the widget's size, display location on my website and updating it with custom branded colors took just minutes. - The ability to add team members to specific widgets for specific websites is such a huge plus, allowing developers to customize their widget according to requirements, based on their website. - I like that Userway sends you emails, with recommendations on how to use the tool and continuous improvement like branding, adding an accessibility statement, sharing your use of the tool online, and more. ### Most mentioned cons - The format in which it creates the issues makes it arduous to discern which part of the website it's on unless you go into each ticket and read the description. - I would comment the language selector, I don't like how it flashes the native language and then it translates it, this has to do with how the page loads then userway widget but its not a great experience in my opinion. - Some functionalities break the page like letter spacing or font size, but I think its part of trade-offs for accessibility sometimes ## UserWay Accessibility Widget customer reviews Showing reviews 1-25 of 333 (page 1). ### The plugin is the best on the market. - Overall rating: 5/5 - Reviewer: Yehonatan E. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I found their plugin through a Google search, the installation is really easy (I used GTM) When I had a misunderstanding and contacted their support, they responded in less than half a minute with patience and kindness. As an engineering consulting firm that also provides accessibility services www.eliav-eng.com I will undoubtedly recommend this plugin to all my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A user-friendly toolbar for site users and designed with a high user experience. This free plugin is a huge advantage #### Cons I found no downside. I believe this plugin surpasses all others. --- ### Solid Accessibility Tool - Overall rating: 4/5 - Reviewer: Nate W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, UserWay’s Accessibility Widget delivers solid performance and value, though refining the support experience and UI clarity would further enhance its appeal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros We appreciated the widget’s ease of installation, customization, and reliable performance, along with its competitive pricing compared to options like accessiBe. #### Cons The main drawbacks were delayed and unclear customer support, frequent changes in account managers, and a portal UI that could be more intuitive. #### Reasons for choosing UserWay Accessibility Widget We opted for UserWay instead of accessiBe because it offered extra features like more frequent compliance scans, was simple to set up, and came at a more competitive price. #### Reasons for switching to UserWay Accessibility Widget We switched from accessiBe because UserWay's widget offered more reliable performance at a competitive price that better suited our needs. --- ### UserWay works great for us - Overall rating: 5/5 - Reviewer: mitchell w. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Affordable price compare to other accessibility tools and same effectiveness #### Cons It doesn't just guarantee yours site to be compliant, you still have to do some of the work yourself, but that's more than expected --- ### Just experimenting and chose a different service - Overall rating: 5/5 - Reviewer: Katherine R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Once we got the hang of it we decided to opt out and found a better solution for our specific web needs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I liked the scanning and configuration and backup. The learning curve was also pretty helpful for the widget's function. #### Cons I didn't like a couple of bugs and issues we had. We actually have a different service we use now but we were trying this out and testing it to see if we liked it. --- ### Great product and features. - Overall rating: 5/5 - Reviewer: Tejaswi P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a great experience. Being part of the partnership program is an added bonus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of deploying the widget, the features and the ability to manage from the widget itself on a client website, rather than logging in to UserWay to manage the widget, like other companies make you do. The ability to add team members to specific widgets for specific websites is such a huge plus, allowing developers to customize their widget according to requirements, based on their website. #### Cons There isn't particularly one at this moment. We have deployed the widget to a handful websites so far and we love the product and the pricing. One thing that can be better is the analytics that UserWay use, the website traffic is counted by page visits instead of page views, which can make a huge impact on the billing for some. #### Reasons for switching to UserWay Accessibility Widget Pricing and the features offered. Accessibe did not provide features such as manage widget from the widget itself. --- ### Highly recommended for all businesses wanting to improve customer experience - Overall rating: 5/5 - Reviewer: Sharon R. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very impressed with how well the widget works and was super easy to install even for those that like us are not tech savy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UserWay Accessibility Widget was very easy to install and works seamlessly on mobile devices and laptops. Enables our business to offer greater accessibility. #### Cons Like most good things it's not cheap but it is an invaluable tool to have. #### Reasons for choosing UserWay Accessibility Widget Other businesses that I know use UserWay and have been happy with it. Was recommended to me. --- ### UserWay's Accessibility Widget - Overall rating: 4/5 - Reviewer: Zach H. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UserWay's Accessibility Widget offers a straightforward and relatively seamless way to add essential accessibility features to a website. #### Cons It would be nice if the widget’s design was more customizable. #### Reasons for choosing UserWay Accessibility Widget I thought that Userway's accessibility widget provided more features. --- ### quick response time! - Overall rating: 5/5 - Reviewer: Michelle A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Site loads quickly using this ADA feature. I will be using this ADA feature on many other websites now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super quick response time! Directed me to what I needed quickly. #### Cons It is free, and looks great on the site. #### Reasons for switching to UserWay Accessibility Widget easy integration and install. No issues so far with theme or other plugins --- ### Easy installation and simple settings - Overall rating: 5/5 - Reviewer: Cassandra A. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great support and well worth the cost. This has saved me so much time as a website developer and provided my clients with more accessibility options and control than I could offer the way I used to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to install! Simplified settings so it is user friendly for even those who aren't website development savvy. #### Cons I'd love to be able to change the icon of the button to be white without having to do custom coding. Hopefully that is something they will add in the future. #### Reasons for choosing UserWay Accessibility Widget Looked more professional. I saw other sites using UserWay so I could see the product in use. --- ### I recommend the UserWay Accessibility Widget - Overall rating: 5/5 - Reviewer: Yonatan W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was looking for a new accessibillity plugin, found it through the plugin interface on wordpress and easly installed it. Chat with [sensitive content hidden] from support was fast and very helpfull. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use & to adjust, great customer service. Good solution for what I was looking for. #### Cons Did not find any cons yet. I am a new user so I don't have any cons to this point. #### Reasons for switching to UserWay Accessibility Widget Bad UX. Translation conflict that disabled Hebrew support. --- ### Easy to use/Great for website access. - Overall rating: 5/5 - Reviewer: Emma B. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up and offers a wide array of accessibility for our clients. It is discreet and not over the top on our page. #### Cons Thers have been little issues with the widget. It operates smoothly. It has been great, we were able to set it up with ease and the price is great. --- ### Professional and Helpful Support Team - Overall rating: 5/5 - Reviewer: Joey Z. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The support team was very professional and considerate to my questions and technical issues that were resolved immediately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the ease of use and customization, customer support very helpful with technical and sales questions. #### Cons nothing to report, it's probably the best ADA widget solution on the internet after researching many providers. --- ### Great Tool for Accessibility! - Overall rating: 5/5 - Reviewer: Lexie K. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The accessibility widget makes it easy for our website to be user-friendly to all people. We have had no complaints! #### Cons We do not have any complaints about the accessibility widget. It has been working very well for us and we don't have to worry. --- ### Great experience and super fast - Overall rating: 5/5 - Reviewer: Rick V. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered The experience has been great from the get go, implementation was easy and well explained by the Account manager. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it was to install and use. Trying to implement something in house would take a long time and budget, this was such an easy option to use. #### Cons Not that we can think, overall this was a good experience. Overall this maybe hard for hard coded websites. --- ### Usefull and Interesting Features - Overall rating: 5/5 - Reviewer: Ademir J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was interesting. Covers many gaps in accessibility on a webpage and is very usefull for people who need it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The variety of options to apply at a website for better accessibility are impressive and very curious #### Cons Some functionalities break the page like letter spacing or font size, but I think its part of trade-offs for accessibility sometimes --- ### Prevent getting fine for your website - Overall rating: 5/5 - Reviewer: Andres V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy. Copy and paste code. That's it. I've been using UserWay for two years and I only had two customer support messages. One for getting started and the other for my new website. Smooth transition, less than 3 minutes. Peace of mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That I won't get sued for not having accessibility issues on my website. On top of that is really easy to use for disabled people. #### Cons Nothing to say here. Everything is so easy, just copy and paste the code provided on your backend of your website and you are ready to go. Prevent having heavy fines for not having your website in proper conditions. --- ### Great Experience! - Overall rating: 5/5 - Reviewer: Jade S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing! I highly recommend this and I have also spoke with other neighboring hotels to use this platform for their own websites. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user friendly it is to use! Our guests have that option and it's super accessible and great that it shows up on every page of our website on the bottom corner. #### Cons Currently, no regrets! It's been a terrific experience and the implementation was seamless --- ### Very Pleased - Overall rating: 5/5 - Reviewer: Wes W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We successfully made our site completely accessible effectively and efficiently. I am very happy with the tools and support provided. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate and set up my site. The platform offers very nice analysis tools. Also, excellent chat support if you encounter any issues. #### Cons I have not encountered anything to add here yet. --- ### As a web developer, we are particular about what we recommend and UserWay is the BEST! - Overall rating: 5/5 - Reviewer: Kathy A. - Verified reviewer: Yes - Industry: Online Media - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a web developer, we looked into several ADA compliance tools and UserwWay was the best choice for our clients needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of installing and configuring the tool, customization of the colors, ease of getting reports. #### Cons It can be a hard thing to resell when people dont realize the value it provides. --- ### UserWay Accessibility Widget Works Wonders - Overall rating: 5/5 - Reviewer: Skylar V. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! The widget is one we will continue to use for many clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accessibility reporting. It makes it easy to show clients what needs to be updated to remain compliant with accessibility. #### Cons Implementation. Seems like there are strange quirks when adding to new websites and it doesn't seem to update instantaneously. --- ### Great application. - Overall rating: 5/5 - Reviewer: Steven C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. Meets our needs to enable addressing accessibility issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of implementation and access. Low cost. #### Cons Nothing. It works as promised and exceptionally well. --- ### FAKTENHAUS PFLEGE UKHD - Overall rating: 5/5 - Reviewer: Markus W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our customers are satisfied and we have had no complaints from users so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fast and helpful!! Quick response, I was helped within only 5 minutes, problem was solved! #### Cons nothing! Userway works reliably and does its job! --- ### Great assistance - Overall rating: 5/5 - Reviewer: Sílvia G. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to contact and to evaluate the case and find the right solution. Also great post sales assistance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to install, customize and navigate. Instructions to install were clear and the esthetics in the website is great. #### Cons It's not really clear what provides the free version, as we understand you could use that perpetually. We are pro now anyways. --- ### My experience with USERWAY - Overall rating: 5/5 - Reviewer: EFRAT M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Make sure it's comfortable, provides a good solution to the accessibility issue, and the dashboard is friendly and easy to use .Fast and convenient customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility in displaying the icon on the site, the summary of the corrections that need to be made #### Cons The price is a little expensive,Beyond that, there is nothing else. --- ### Valuable Too; - Overall rating: 5/5 - Reviewer: Tanya P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User-friendly, automatic, and affordable - Reduces the amount of developer hours! Accessibility statement #### Cons multiple licenses are required for each domain ## More reviews [Next reviews](https://www.softwareadvice.com/ux/userway-profile/reviews/?page=2) --- UserWay Accessibility Widget Reviews, Pros and Cons - 2026 Software Advice