--- title: "UserWay Accessibility Widget Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of UserWay Accessibility Widget. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if UserWay Accessibility Widget is a good fit for you!" source_url: "https://www.softwareadvice.com/ux/userway-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Compliance Software](https://www.softwareadvice.com/compliance/) / [UserWay Accessibility Widget](https://www.softwareadvice.com/ux/userway-profile/) / UserWay Accessibility Widget Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/ux/userway-profile/) Reviews [Alternatives](https://www.softwareadvice.com/ux/userway-profile/alternatives/) # UserWay Accessibility Widget User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 332 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.6/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 292 reviews (88%) - 4 stars: 36 reviews (11%) - 3 stars: 2 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (1%) ### Most mentioned pros - The widget natively integrates with several website platforms, including SquareSpace, and configuring the widget's size, display location on my website and updating it with custom branded colors took just minutes. - I got the UserWay widget because we want to help out all of our patients including ones that are special needs and to make our website accessible to everyone. - The ability to add team members to specific widgets for specific websites is such a huge plus, allowing developers to customize their widget according to requirements, based on their website. ### Most mentioned cons - The format in which it creates the issues makes it arduous to discern which part of the website it's on unless you go into each ticket and read the description. - I would comment the language selector, I don't like how it flashes the native language and then it translates it, this has to do with how the page loads then userway widget but its not a great experience in my opinion. - Some functionalities break the page like letter spacing or font size, but I think its part of trade-offs for accessibility sometimes ## UserWay Accessibility Widget customer reviews Showing reviews 1-25 of 332 (page 1). ### The plugin is the best on the market. - Overall rating: 5/5 - Reviewer: Yehonatan E. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I found their plugin through a Google search, the installation is really easy (I used GTM) When I had a misunderstanding and contacted their support, they responded in less than half a minute with patience and kindness. As an engineering consulting firm that also provides accessibility services www.eliav-eng.com I will undoubtedly recommend this plugin to all my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A user-friendly toolbar for site users and designed with a high user experience. This free plugin is a huge advantage #### Cons I found no downside. I believe this plugin surpasses all others. --- ### Solid Accessibility Tool - Overall rating: 4/5 - Reviewer: Nate W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, UserWay’s Accessibility Widget delivers solid performance and value, though refining the support experience and UI clarity would further enhance its appeal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros We appreciated the widget’s ease of installation, customization, and reliable performance, along with its competitive pricing compared to options like accessiBe. #### Cons The main drawbacks were delayed and unclear customer support, frequent changes in account managers, and a portal UI that could be more intuitive. #### Reasons for choosing UserWay Accessibility Widget We opted for UserWay instead of accessiBe because it offered extra features like more frequent compliance scans, was simple to set up, and came at a more competitive price. #### Reasons for switching to UserWay Accessibility Widget We switched from accessiBe because UserWay's widget offered more reliable performance at a competitive price that better suited our needs. --- ### UserWay works great for us - Overall rating: 5/5 - Reviewer: mitchell w. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Affordable price compare to other accessibility tools and same effectiveness #### Cons It doesn't just guarantee yours site to be compliant, you still have to do some of the work yourself, but that's more than expected --- ### So helpful! And easy to set up! - Overall rating: 5/5 - Reviewer: Dana O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This allows us to accommodate any patient - I did not want anyone to not be able to access our services and this is what was needed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. This setup was very seamless. Our account was ready to go within just a few days and up and running on our website. #### Cons We experienced zero issues. From set up to user experience it was nothing short of easy! Thank you so much! --- ### Great product and features. - Overall rating: 5/5 - Reviewer: Tejaswi P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a great experience. Being part of the partnership program is an added bonus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of deploying the widget, the features and the ability to manage from the widget itself on a client website, rather than logging in to UserWay to manage the widget, like other companies make you do. The ability to add team members to specific widgets for specific websites is such a huge plus, allowing developers to customize their widget according to requirements, based on their website. #### Cons There isn't particularly one at this moment. We have deployed the widget to a handful websites so far and we love the product and the pricing. One thing that can be better is the analytics that UserWay use, the website traffic is counted by page visits instead of page views, which can make a huge impact on the billing for some. #### Reasons for switching to UserWay Accessibility Widget Pricing and the features offered. Accessibe did not provide features such as manage widget from the widget itself. --- ### Highly recommended for all businesses wanting to improve customer experience - Overall rating: 5/5 - Reviewer: Sharon R. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very impressed with how well the widget works and was super easy to install even for those that like us are not tech savy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UserWay Accessibility Widget was very easy to install and works seamlessly on mobile devices and laptops. Enables our business to offer greater accessibility. #### Cons Like most good things it's not cheap but it is an invaluable tool to have. #### Reasons for choosing UserWay Accessibility Widget Other businesses that I know use UserWay and have been happy with it. Was recommended to me. --- ### UserWay's Accessibility Widget - Overall rating: 4/5 - Reviewer: Zach H. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UserWay's Accessibility Widget offers a straightforward and relatively seamless way to add essential accessibility features to a website. #### Cons It would be nice if the widget’s design was more customizable. #### Reasons for choosing UserWay Accessibility Widget I thought that Userway's accessibility widget provided more features. --- ### Easy installation and simple settings - Overall rating: 5/5 - Reviewer: Cassandra A. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great support and well worth the cost. This has saved me so much time as a website developer and provided my clients with more accessibility options and control than I could offer the way I used to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to install! Simplified settings so it is user friendly for even those who aren't website development savvy. #### Cons I'd love to be able to change the icon of the button to be white without having to do custom coding. Hopefully that is something they will add in the future. #### Reasons for choosing UserWay Accessibility Widget Looked more professional. I saw other sites using UserWay so I could see the product in use. --- ### A fully customizable, legally compliant Accessibility Widget that will keep you covered. - Overall rating: 5/5 - Reviewer: Andrew L. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I would say that the UserWay Accessibility Widget has been an invaluable part of our eCommerce experience. It allows us to better serve all demographics who may be interested in our product offerings while remaining legally covered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate the ability to customize the UserWay widget and implement it in a lot of various, intuitive ways. It's an out of the box solution that can cover your ADA needs, while being implemented in a unique and custom way that fits your brand voice and style guidelines. #### Cons The default implementation of the widget is slightly intrusive and takes up a little bit too much real estate, but UserWay offers many ways to have the widget only triggered when needed, as well as customizing the placement and size of the widget selector. #### Reasons for choosing UserWay Accessibility Widget Userway was a more comprehensive solution that provided a better peace of mind vs other alternatives --- ### quick response time! - Overall rating: 5/5 - Reviewer: Michelle A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Site loads quickly using this ADA feature. I will be using this ADA feature on many other websites now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super quick response time! Directed me to what I needed quickly. #### Cons It is free, and looks great on the site. #### Reasons for switching to UserWay Accessibility Widget easy integration and install. No issues so far with theme or other plugins --- ### Amazing, easy to use product to enhance patient experience! - Overall rating: 5/5 - Reviewer: Youseph A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I got the UserWay widget because we want to help out all of our patients including ones that are special needs and to make our website accessible to everyone. We get a lot of compliments but we hope that is from all potential clientele. #### Cons It's really easy to use and I cannot think of a con about the widget. The only con is the price in my opinion. --- ### Easy to use/Great for website access. - Overall rating: 5/5 - Reviewer: Emma B. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up and offers a wide array of accessibility for our clients. It is discreet and not over the top on our page. #### Cons Thers have been little issues with the widget. It operates smoothly. It has been great, we were able to set it up with ease and the price is great. --- ### Easy to use, easy to customize! - Overall rating: 5/5 - Reviewer: Andriana D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy to navigate the dashboard and implement the code altogether. Straightforward and the help center and chat is especially helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to implement and easy to customize! Being able to change the color and placement is the best part. #### Cons The more advanced code sometimes conflicts with the shorter line to embed and I am not always certain why I should implement the longer one. --- ### Easy install and great customization features! - Overall rating: 5/5 - Reviewer: Daryle S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the widget and the great benefits Userway provides. I highly recommend it to my clients and colleagues! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I found the UserWay Accessibility Widget quite beneficial due to its straightforward implementation process, which made it easy to get started. Furthermore, I was particularly pleased with its level of customizability, which allowed me to tailor the widget to suit my specific needs and preferences perfectly. #### Cons Everything is on track. There are no issues or concerns to report at this time. All aspects of our website project are progressing positively and satisfactorily. Therefore, it is my pleasure to express my complete satisfaction with the current USERway widget and to encourage you to maintain the high level of performance and dedication that you have demonstrated thus far. Please continue the excellent work; your efforts are greatly appreciated and yield positive results. --- ### My experience with UserWay Accessibility widget - Overall rating: 5/5 - Reviewer: Hajar O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. was great and helpful, even loved the part when I needed some help in some issue or feature, getting an immediate support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the solid and complete Accessibility features that covers every application needs and it's easy to use #### Cons it's not leaving much room for styling the accessibility widget itself for the consuming applications --- ### Great! With some minor issues - Overall rating: 4/5 - Reviewer: Daniel K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very simple to use and really helps the performance of the website! #### Cons A lot of times there's issues with connecting the correct account or activating the correct licenses for the sites. Makes me then connect with support and takes time out of my day. #### Vendor response Thank you for your feedback! We're thrilled to hear that UserWay has been simple to use and has helped improve your website’s performance. We understand how frustrating account and license activation issues can be, and we’re continuously working to streamline this process. Our support team is always here to assist at desk@support.userway.org, and we appreciate your patience as we improve the experience! Replied March 2025 --- ### Easy way to make websites more accessible! - Overall rating: 4/5 - Reviewer: Kailyn N. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Relatively user friendly on the back end, and our customers love how easily it helps make their site accessible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It seamlessly creates a more accessible site for users with various visual impairments. #### Cons Can be a bit tricky to navigate how to update, but very few complaints. --- ### Very Pleased - Overall rating: 5/5 - Reviewer: Wes W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We successfully made our site completely accessible effectively and efficiently. I am very happy with the tools and support provided. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate and set up my site. The platform offers very nice analysis tools. Also, excellent chat support if you encounter any issues. #### Cons I have not encountered anything to add here yet. --- ### 5 Stars for UserWay - Overall rating: 5/5 - Reviewer: Eric V. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. UserWay and their team of experts are easy to work with, answer our questions promptly and have always delivered on their word. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the ability to quickly change settings, and offer additional services through the widget. #### Cons I don't like the fact that you need to open the widget to change languages. It is not intuitive to open an ADA widget to select a language. I feel we could be selling this feature more as an add-on if we could toggle it from outside the widget. --- ### Excelent widge - Overall rating: 5/5 - Reviewer: Julio Y. - Verified reviewer: Yes - Industry: Political Organization - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy use. Excelent integration. Supports multiple languages #### Cons I can't find any cons. I like everything. --- ### FAKTENHAUS PFLEGE UKHD - Overall rating: 5/5 - Reviewer: Markus W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our customers are satisfied and we have had no complaints from users so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fast and helpful!! Quick response, I was helped within only 5 minutes, problem was solved! #### Cons nothing! Userway works reliably and does its job! --- ### Great Customer Support - Overall rating: 5/5 - Reviewer: Naisargi T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ease in installation, compliance with Ontario's accessibility standards #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it helps me to make quick and easy accessibility enhancements for my client's website without requiring major coding changes #### Cons nothing wrong with the widget, but the billing address field should have a postal code for Canada, and not a zip code. #### Vendor response We're glad you're enjoying it! We'll make sure to pass your request along to our product team. Replied March 2025 --- ### Satisfied Customer - Overall rating: 5/5 - Reviewer: Noah N. - Verified reviewer: Yes - Industry: Philanthropy - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Does what we wanted it to do for your website users. Love how user-friendly it is. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was extremely easy to install on our WordPress site and use! #### Cons At this time, I have no cons to the product. Works great! --- ### "Empowering Accessibility: A Comprehensive Look at UserWay Accessibility Widget" - Overall rating: 5/5 - Reviewer: Raed S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the UserWay Accessibility Widget is a valuable tool for improving web accessibility. While there are some areas for improvement, its strengths in usability and compliance make it a worthwhile addition for any website aiming to be more inclusive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros These features contribute to a more inclusive online environment, benefiting users with disabilities and enhancing overall website usability. #### Cons Some users have reported that the widget can slow down page loading times, affecting overall site performance. --- ### Great experience with UserWay - Overall rating: 5/5 - Reviewer: Andres D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with user way was great. The product works and the customer support was excellent, my customer support specialist was [sensitive content hidden] and he was very thorough in helping me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about the user way accessibility widget is the fact that it is extremely easy to install. Also the product is very thorough. #### Cons What I least liked about the accessibility widget is the pricing, and the minor glitch I had with the two sites. ## More reviews [Next reviews](https://www.softwareadvice.com/ux/userway-profile/reviews/?page=2) --- UserWay Accessibility Widget Reviews, Pros and Cons - 2026 Software Advice