eVetPractice software


78 reviews(4.5/5)
78 reviews(4.5/5)

eVetPractice is a cloud-based veterinary practice management system featuring electronic medical records (EMR) management, appointment scheduling and communication tools for veterinarians.

Features include document storage, test history and lab forms. A pet owner portal allows clients to access personal information, payment history, account balances and appointments. Users can request appointments on mobile and desktop devices. The practitioner dashboard provides a configurable appointments calendar, lists of daily appointments and surgeries, along with medical records.

Reports can be run that include daily or weekly billing, inventory, billable items and controlled substance logs. Users can create long-term wellness plans that include multiple appointments. The software can integrate with ANTECH diagnostics technology and IDEXX reference labs for test code population, electronic order submission and retrieval of test results.

The software is available on a monthly subscription basis.

Supported Operating System(s):
Web browser (OS agnostic)

78 Reviews of eVetPractice

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  • Lorie from NORTH KINGSTOWN ANIMAL HOSPITAL

    April 2018

    We are 8 weeks in and have several unresolved issues.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are happy with the online appointment scheduler. The fact it integrates with Idexx and Antech has been very nice, ensure the right tests are getting run and billed. We like the whiteboard, it has helped from running around and interrupting doctors.

    Pros

    We went in with a positive attitude. We are happy with the online appointment scheduler. The fact it integrates with Idexx and Antech has been very nice, ensure the right tests are getting run and billed. We like the whiteboard, it has helped from running around and interrupting doctors.

    Cons

    One of our doctors name did not come over on her SOAP notes, rabies certificates, lab orders, prescriptions, etc and they still have not resolved this.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Henry Schein Veterinary Solutions, eVetPractice

    May 2018

    Dr. Caruana, Thank you for reaching out and highlighting some of the issues you¿ve been facing during your migration. I reviewed your account and understand you¿ve been working with our Account Management & Migrations Team to resolve these issues. I¿ve brought this to Management¿s attention and requested a review of your account to ensure your issues are resolved.

  • Debra from Border Veterinary Clinic

    April 2018

    I love this software! It is the best veterinary software I have ever used.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cloud based. Responsive development team that implement client suggestions. Amazing training teams and library of webinars to further train our staff. Frequent enhancements.

    Cons

    At this time does not have robust billing options for practices that do a lot of charging. Ability to create practice documents is very rudimentary.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    April 2018

    Thank you very much for the kind review! We are glad to hear you are happy.

  • Dr Rob from Jackman Animal Clinic

    Number of employees: 2-10 employees

    December 2017

    Very smooth transition from old software to Evet Practice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    portability

    Pros

    Overall flexibility to use via any internet connection

    Cons

    The search feature is NOT as user-friendly as most other features. The accounting system is taking a little in getting adjusted to.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    December 2017

    Thank you so much Dr. Jackman! Let us know what you feel could be improved on the search function.

  • Vaughn from Comforts of Home Vet Care, PC

    August 2017

    Could not be more happy or satisfied after my first year with eVetPractice!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I'm a small animal House Call practice, but we also set up Express Wellness Clinics in the Birmingham, AL area doing low-cost vaccine clinics. In July of 2016, when I started to do my county wide Express Wellness Clinics, I was looking for a good, affordable, reliable, and cloud based software system. All achieved. I had used eVetPractice working with a local shelter the year before. For a single doctor mobile practice, cost per month is so perfect for me. This software is very comprehensive ( the good thing), so be aware that it will take a while to learn all the ins-and-outs, but don't be discouraged, once you use this cloud based software, it's a win-win for you and your clients. Great support to get started (Webinars), and follow-up support is exceptional. I have had fewer calls for vaccine records, etc. because clients can access their own records from eVetPractice. I can access from any computer connected to the internet. I have personally integrated with HomeAgain and recently VetsFirstChoice. Wow, how nice to have client/patient information sent directly with no other effort. Lastly, the support from eVetPractice is so reliable. If you do have a question, the "Help" tab at the bottom of the screen will usually solve most of my issues, but the Live Chat is so perfect for me as I have never waited more than a minute to get help. I can only speak as a small animal mobile practice owner, the value is worth more than the cost!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    August 2017

    Hello Dr. Walker, Thank you for the wonderful words. Sincerely, eVetPractice Team

  • Danielle from Vet Visionaires

    Number of employees: 11-50 employees

    July 2017

    Disappointing, a waste of time, energy and money. Very sad.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I really have no pro's. The "idea" of what this software was going to be, was very far from what it ended up being. I loved the idea of going to the cloud. I loved that we would be able to access both of our locations from off site. There were numerous ideas on paper that seemed like it could be an ideal fit. Unfortunately, the idealistic roll out in my mind was far from the reality. I'm going to say this... when you speak to the CEO after you request a meeting, and within 60 seconds of the call, that CEO you are hoping will address your frustrations, laughs at you? Bad start. Now, I know what the response will be after reading my blurb below... something like, "Mrs. McIver, we apologize that you aren't happy with our software" or another similar phrase. But I am writing this not because I want a response, they very clearly told me they completed a "successful" migration and there was no further action they would be taking... I am doing it because I want people to know the facts. Have they had good runs? I'm sure they have! But when they have bad runs, the company's integrity get's challenged, and I am extremely disgusted with the way myself and my employee were treated during our recent conversation.

    Cons

    The facts of our run:

    Our first migration failed after the eVet team believed we wanted our two practices to be merged (however, there is not a mention of the word "merging" in any correspondence). This caused multiple issues both in confusion and legal issues. Although the time invested into that was a waste, and the havoc caused by switching software's back and forth was frustrating for the team and clients, we decided to move on and the team corrected the issue by splitting the clinics.

    The real concern's then came from the following...

    > The lack of transferring complete medical history by missing vital signs and documents and then being told "that isn't their job".

    > The mathematical error's experienced (4 to be exact) in only the first 13 days; calculating invoices way off of what the actual amount should be (screen shot's have been taken).

    > The 82 inventory discrepancies after coming from a clean run on our old software.

    > Broken links.

    > The poor client service and amount of time it takes to get answers on anything. The team on their live chat often don't know how to address your concerns, which then leads to them asking for more time to get you answers. So although the idea of live chat sounded really handy, it was very disappointing.

    > Records being printed with missing communication logs etc.

    I know our life on eVet was small, but the issues were too big to continue with.

    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    December 2017

    The Vet Visionaries project was a disaster from the start. The conversion process was written and signed by them to merge both clinics, and only after we finished the conversion the group decided it wasn't what they wanted. So fine, mistakes happen, and we restarted from scratch. Then we finished that process and they decided to pull the plug. The failure of this project was communication breakdown, and that communication breakdown was on both sides. That is something we will strive to do better on in the future. The frustration in the review is because they thought they should get a refund on the conversion costs. We thought differently and they decided to write a negative review. We will take the lessons learned in dealing with this group and improve our processes for the better. I would ask anyone reading this to also read the 73 reviews prior that contain 4.5 to 5 stars.

  • Alycia from White angel animal hospital

    Number of employees: 11-50 employees

    June 2017

    Very detailed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    How detail oriented it is and how many features one can use to communicate with a client or enter in documentation

    Cons

    It is difficult to navigate and freezes a lot. Difficult to connect to retriever and other ways of taking money

    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    June 2017

    Hello Alycia, Thank you for the review. We would like to help with the cons you listed. Would you be able to contact our support team when the issues are occurring so that we can help to resolve? You can contact us via live system chat, email us, or call. Thank you. eVetPractice Team

  • TERRENCE from EASTHAVEN ANIMAL HOSPITAL, DANDY ACRES SMALL ANIMAL HOSPITAL

    Number of employees: 51-200 employees

    March 2017

    You won't regret it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Couldn't wait to get away from the 1990's server headaches and onto the cloud...but I was nervous. I researched and demo'd my brains out...couldn't find anything I liked until I tripped across eVetpractice. We Demo'd it for a month then took the plunge. There are pro's and con's to everything so there a few things eVet can't do that the old system could do...but I don't miss them. The pro's FAR OUTWEIGH the cons. It is wicked fast, makes being paperless a delight instead of a mystery. SUPER easy to use and learn...one of my staff members was introduced to it, used it for 10 minutes and announced, " It's the Facebook of vet software." She is right. It's not perfect but I am delighted for the price and service. We bought another clinic 6 months later and the first thing we did was move them from Infinity to eVet. Just get yourself a robust internet provider and do it. We use travel sheets, a ScanSnap ix500 scanner, (a must!), and a couple of Dymo labelwriters. Prepare yourself to even need less staff. Been using for over a year now and it's one of the best moves we have made in years for our business and our medicine.

    Pros

    EASE, SPEED, ROBUST, COMPREHENSIVE, REPORTING

    Cons

    ORGANIZING TRAVEL SHEETS AND OTHER REPORTS IS TRICKY WHEN YOU FIRST GET STARTED

    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    March 2017

    Hello Terrence :), Thank you for the great review! You know we love you guys too. Thanks Eddie and eVet Team

  • Santiago from Exotic Animal Hospital of Orlando

    Number of employees: 2-10 employees

    March 2017

    Easy to use, can personalize to your needs and friendly staff!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I started my own practice 6 months ago and decided to give evetpractice a try after researching different softwares for weeks. I couldn't be happier with their product and attention to detail. I have an exotics only practice and have been able to customize the software to my specific needs. They are always one click, email or phone call away. Have been able to answer all my questions and they keep making monthly updates that make using the software even easier. I can write records from home or assess information from my phone/ipad/laptop anywhere I am. I would highly recommend this software to anyone looking to start a new business or in the process of switching from paper records. It synchs with other softwares and companies, so getting results from labs, registering microchipped pets and even using quickbooks has never been easier. My staff also loves the software and are very thankful for all the paper we save! Great team and great product!

    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    March 2017

    Hello Dr. Santiago, Thank you for the kind words. We appreciate your support and feedback! The eVetPractice Team

  • Jennifer from Highland Animal Clinic & Pet Grooming

    Number of employees: 11-50 employees

    February 2017

    Winner! Functionality! Ease of Use! Cost!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Can't even brag enough about EVetPractice for running a veterinary practice smoothly. The developers are top notch. Always available and responsive via their help chat box in the lower right corner. They make upgrades easily. The integrations, like VPR Cloud Formulary, Demand Force client communications, laboratory integration, email within the system- just cuts tasks down to a minimum. We use the anesthetic monitoring sheet, quick templates for histories and exams and iPads & laptops in our rooms. Best part as the practice manager - I can easily add purchase orders, schedule an appointment for a client or pull practice management reports from home! Practice Management made easy. The millennial generation jumps right in and learns this program in a snap- click friendly! And last thing, we had an emergency transition to this software and were up and running in 3 days with full data migration after extracting safely from previous system. Love, use and highly recommend EVetPractice!

    Pros

    Functionality, common sense approach, ease of use, employees find easy to train on using, cloud based accessibility, integrations from 3rd parties and of course- price!

    Cons

    Not two way integrations with all laboratories

    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    February 2017

    Hello Jennifer, Thank you for the kind words! Eddie and eVetPractice Team

  • Julia from Hamilton Wenham Veterinary Hospital

    February 2017

    Best software available for cloud based PMS!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our entire team could not be happier with the software and customer support from start to finish... eVet has thought of everything on how to run a practice smooth and efficient - Love it! We perform much more efficiently now, and our doctor reports "he likes charting now". One relief veterinarian that works with us wondered " Why doesn't everyone use this? its wonderful!" I am so happy I did my research and took the time to learn about cloud based PMS. I cant imagine ever having a server in the basement again!

    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    February 2017

    Hello Julia, You are the best! Thank you for the kind words and support. Stephanie and eVetPractice Team

  • Deborah from AVC

    January 2017

    Outstanding software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We switched from on-site server software for EMR to cloud-based EMR. This has drastically improved our efficiency and given us other opportunities. Servers and the software associated with them was becoming very expensive along with regular IT support. We no longer need in-house IT support!!! Amazing customer service and willingness to add new features.

    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    January 2017

    Hello Dr. Kelloway, Thank you for the kind words. We hope you and your staff had a wonderful holidays. Eddie and eVet Team

  • Karen from Milwood Animal Clinic

    Number of employees: 11-50 employees

    December 2016

    Lost a lot of data during our data migration

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you are 100% paperless, you will lose data during the migration. We consistently lost data across the board. When it was brought to the attention of eVet, they were unable to retrieve the lost data. It's a very imperfect system. Fortunately for us, we have always printed paper copies of our records as a backup so we can still access our patients's medical records.

    Pros

    Lots of reports - still learning what they all do
    Appointment book is easy to schedule
    Sending mass emails is easy
    Can monitor chronic meds and non-wellness testing

    Cons

    Data loss during migration.
    Customer service must be over online chat or email.
    Linked items do not populate invoice/estimate when they are in a "Package"
    Can't link a County Dog License # to the "License" code
    Can't automatically allow all active clients to access client portal (have to do this individually)
    Vaccine quick reference box includes ALL vaccines given (even those that have expired and have been updated with new vaccines)

    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    December 2016

    Hello Karen, I'm sorry to hear you have had some challenges. We will email you regarding the migration and look into what might be missing. We migrate from Intravet all the time and have had no issues in the past bringing in the data. As of now, we have corrected everything that was reported to us during the migration and go live period. Apparently that isn't the case anymore and we will work hard to resolve. Our support is available by phone, email, and chat. You also have access to your trainer AND account manager via email and phone. If you need to call into it, please call 866-973-3622 ext 1 to speak with a support technician. Thank you for the feedback and we will work with you to help resolve. eVetPractice Team

  • Morgan from Krause Equine Veterinary Services, LLC

    October 2016

    Great management program!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    EVet does a great job at making a customized program for the vet clinic and client. It is very user friendly and the support is fantastic! The program designers listen to feedback and try to make the suggested changes. Keeping the medical records in the cloud makes accessing patient files very easy. Overall, a great program for mobile veterinarians.

    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    October 2016

    Hello Dr. Krause, Thank you for the kind words! eVetPractice Team

  • Aaron from West Newton Animal Clinic

    Number of employees: 11-50 employees

    June 2016

    Great Cloud Based Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Since making the transition about a month ago, things have gone pretty smoothly. The support staff has been great and my employees love the live chat feature to get support right on the spot. When we've run into a snag or had suggestions for improvement, they are addressed very quickly!

    Pros

    Configurability, responsiveness of development team, support

    Cons

    Can be a little intimidating for the less tech-savvy user until they get familiar with the program. Being cloud based, there is sometimes a little lag while a page loads. Its not at all bad, but staff used to an in-house, server or locally hosted program can perceive the cloud-based nature to be a bit "laggy." If they avoid trying to click 30 times in the 2 seconds they are waiting on something to load, that helps too :)

    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    June 2016

    We appreciate your kind words Dr. Hofmeister. It has been great getting to know you and the staff!

  • James from Point Veterinary Clinic

    June 2016

    Amazing! Look no further!

    Ease-of-use
    Quality
    Support

    eVet Practice is the best veterinary software available. If you are looking for a software for your clinic- stop looking and get eVet. Not only is the program itself incredible- online, cloud based, accessible from anywhere and with so many options available but the support is unreal. These guys will literally do everything they can to help every single customer. The software has made my practice so easy to run, saved me tons of money and is so dependable. The customer support is available with a live chat anytime you are having an issue and they bent over backwards for me to help me include French in the program and they would do the same for any clinic. I can't say enough good things about this software.

    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    June 2016

    Thank you so much Dr. Drooker. It is a pleasure working with your clinic!

  • Stacy from Southwest Animal Hospital

    April 2016

    Turning a sceptic into a believer

    Ease-of-use
    Quality
    Support

    Going paperless has been one of my biggest fears and something I never believed I would ever do with my practice. I couldn't perceive how entering information into a computer for a patient's medical record could ever replicate the feel of having a physical chart in hand or even be able to effectively provide me with that information in the same way. I am a doctor who thoroughly records every little detail about the patient. Evetpractice has totally changed my mindset and turned me into a believer. Not only has it given me everything I need to effectively keep records and notations, it has provided me with a means to do even more than before with my charts and streamlined it all in such a way that is much more convenient and time efficient. All of our X-ray's, blood work, photos, etc... go straight into the patients record and can be easily pulled up for referral from anywhere that has internet access. The evet tech support is patient and goes out of their way to make things work. I had some concerns during the transition but Mel and the team were always there ready to help. There were a few migration issues that arose, i.e. discounts not moved over from the old software, inactivated clients were hidden in the new software and a few other small things; but, all in all went very smoothly especially considering we have a 10,000 client base that were moved over from a dated system. There are some things I would like to see changed and made more convenient in order to see results - fecals and OHW test being the main two. Overall the program is extremely user friendly and receives my highest recommendation.

    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    April 2016

    Thank you so much Dr. McCarty! We are honored to be working with you.

  • Jeremy from Animal Hospital, P.C.

    April 2016

    Love it.

    Ease-of-use
    Quality
    Support

    I can check the schedule, run reports, enter charges, look up client info and anything I would normally have to do at the office from anywhere, and from any device that has internet access. I love being able to check my schedule while I'm out at lunch or off for the day right from my cell phone. I can finish typing up my charts from home at night. Also, it allows you to look up client and patient info when you have an emergency call at night. The program itself is easier to navigate than some of the other programs out there. The program is also customizable. I have not found anything negative about the program, so no cons to list. Price is also reasonable and customer service is above and beyond.

    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    April 2016

    Hello Dr. Edwards, Thank you for the kind words and support! Stephanie and eVet Team

  • Dr. Eric from Noah's Bark

    March 2016

    Evetpractice is a great all inclusive veterinary software.

    Ease-of-use
    Quality
    Support

    Evetpractice is a great software program that allowed me to take my veterinary practice to the next level. It allows me to do my medical records, invoicing, inventory and client communications all in one program. The price is fair for the product and the only downside is the limitations innate to it being a cloud based program. I would highly recommend using this product for your veterinary practice.

    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    March 2016

    Hello Dr. Eric, Thank you for the kind words! Hope to see you at one of our next conferences. Eddie, Stephanie, and eVet Team

  • Kathy from Pawfessional Mobile Vet

    March 2016

    Extremely user friendly and easy to learn

    Ease-of-use
    Quality
    Support

    I started my mobile veterinary practice 1 year ago. I elected to go with evetpractice, for my cloud based software, because of its simplicity at outstanding customer support. I am not a person who learns technology very well, but the staff was so kind walking me step-by-step through the entire process of setup and use of the software. Now, my practice in thriving and I literally could not have done it without the folks at evetpractice! My sincere thanks to all involved.

    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    March 2016

    Hello Dr. Belcher, Thank you for the kind words! It was so nice meeting you in person at WVC. Thanks again. Eddie, Stephanie, and eVet team

  • Todd from South Shore Integrative Veterinary Services

    March 2016

    Very good software

    Ease-of-use
    Quality
    Support

    I have used a number of different veterinary software packages but this one is probably the best one I have used yet.

    Review Source: Capterra

    Response: eVetPractice.com, eVetPractice

    March 2016

    Hello Dr. Seideman, Thank you for the kind words! Stephanie and eVet team

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