Covetrus Pulse

RATING:

4.23

(336)

About Covetrus Pulse

eVetPractice is evolving to Covetrus Pulse—Spend less time juggling apps, tabs, and windows and more time caring for pets with Covetrus Pulse Veterinary Operating System (vOS). Covetrus Pulse unifies essential management applications into a single, seamless environment that’s easy to use and right at your fingertips. By combining our industry-leading cloud practice management and client communication tools with our family of Covetrus products and services, daily tasks are simplified – empowering your veterinary team to focus on care. Customize the way your practice works by connecting to third-party apps providing flexibility and choice through our App Ecosystem Integrations – from diagnostics to payment processing and inventory management partners. Covetrus Pulse vO...
Fully customizable experience being able to view all of a patient's information in one place.
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Covetrus Pulse Reviews

Overall Rating

4.23

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Showing 1 - 5 of 333 reviews

STEPHANIE

Company size: 11 - 50 employees

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2021

User friendly

Caroline

Verified reviewer

Company size: 2-10 employees

Industry: Veterinary

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2019

eVet Practice review

Just love the overall product

Pros

Customizing, customer service, able to get new function added,

Cons

Navigating it takes a while to get used to, but worth it!

Reasons for choosing Covetrus Pulse

Looking around, evet was what we needed, we could customize, price was right, support was right.

Reasons for switching to Covetrus Pulse

The practice needed something more advanced as software

Response from Covetrus

Thank you for the kind review, Caroline!

Replied October 2019

Ashley

Company size: 2-10 employees

Industry: Veterinary

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

June 2021

Relatively User-friendly PMS for a Reasonable Price

Would like more integration, good customer service, seems to be pretty intuitive, also seems easy to accidently move or delete things, on a day to day basis we enjoy the system.

Pros

Cloud-based, customer service is quick and helpful, appt scheduling is pretty seamless, we can make our own forms to fit our clinic's needs, continually making updates, seems to take our opinions into consideration,

Cons

Boarding calendar, returning items or editing receipts takes a lot of steps, too easy to accidentally move things, should require a pets name to make an appointment, inventory needs some tweaks to account for damaged product we are requesting credit for, have been unable to do electronic forms on Chromebooks since a recent update

Reasons for switching to Covetrus Pulse

Strictly because we wanted a cloud-based software, this seemed like it offered a good amount of features that we wanted for a fair price

Anonymous

Company size: 2-10 employees

Time used: Less than 2 years

Review Source: GetApp 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

November 2019

Did a veterinary hospital even test this first before launching??

E-Vet has the potential to be good but they should have (if they did it doesn't show) had veterinary hospitals test the program. Every person I know who's used it has been unhappy and would rather have Cornerstone or Avimark. It has so much wrong and so many things that should be changed to make working more efficient but it acts as a set back instead. The help desk via chat is sometimes helpful but usually they'll just say "Do you want to be added to our list for when we update/remove that feature" and have not once ever seen an modifications. It's not user friendly and beneficial for veterinary hospitals.

Pros

For the most part e-Vet is easy to use. It's very self explanatory in most aspects and can easily be customized (to an extent) for your practice.

Cons

LOTS of flaws. -You cannot search by phone number, the feature does not work properly -You can quick add a client, but cannot quick add a patient to an existing client -When using the quick add feature, it does NOT flag if a client is already in the system & it will duplicate -You cannot work with more than one tab open or it will cross add/delete the info on the next tab of the patient/client you're on -If using multiple payments, you have to manually do the math, it will not give you the new total, it won't give you the amount they still owe for the remainder of the split payments -The medical record when printed does not give dates that treatments were done, only when they're due which 9/10 hospitals ask for the date vaccinated - The communication entries cut off mid word if it's lengthy, it won't put the next word on a new line but instead will split the word in half. EX: hospital should be moved down but it will cut it in half so "hos" is on one line and "pital" is the start of a new line -You cannot suspend a reminder - if a client no longer wants a vaccine or they had a reaction to it, you are not able to suspend said vaccine/reminder -You MUST search with at least three letters. We have patients whose names are RJ, JJ, etc. and cannot search for the pet because there isn't three letters in their name -You cannot have a name such as "Daisy Duke" in the system because when you search under the full name or partial using just "Daisy" OR "Duke" it will not show

Reasons for choosing Covetrus Pulse

It was the cheapest to use and it shows.

Response from Covetrus

Thank you for your thorough review. I have shared your concerns with our product management team.

Replied February 2020

Tami

Company size: 11-50 employees

Industry: Veterinary

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

April 2021

Good basic software

We overall like the product. There have been bugs to work out. I wish that the company would solve actual problems instead of moving things around.

Pros

The best part about the software is the price

Cons

Report options are lacking it would be nice to have greater flexibility in what reports you were able to run. For many things it seems like you have to click through about 5-6 different screens and popups to get where you want to go.

Reasons for choosing Covetrus Pulse

Price and the fact that at the time is was privately owned.

Reasons for switching to Covetrus Pulse

We needed a cloud based option at the time we had two clinics and needed an easier way to have patient in each location. Also at the time evet was privately owned and we did not like the customer service at covetrus for avimark.

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