Covetrus Pulse
Covetrus Pulse
About Covetrus Pulse

Showing 1 - 5 of 333 reviews
STEPHANIE
Company size: 11 - 50 employees
Time used: Less than 6 months
Review Source: Capterra
April 2021
User friendly
Caroline
Verified reviewer
Company size: 2-10 employees
Industry: Veterinary
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
September 2019
eVet Practice review
Just love the overall product
Pros
Customizing, customer service, able to get new function added,
Cons
Navigating it takes a while to get used to, but worth it!
Reasons for choosing Covetrus Pulse
Looking around, evet was what we needed, we could customize, price was right, support was right.
Reasons for switching to Covetrus Pulse
The practice needed something more advanced as software
Response from Covetrus
Thank you for the kind review, Caroline!
Replied October 2019
Ashley
Company size: 2-10 employees
Industry: Veterinary
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
June 2021
Relatively User-friendly PMS for a Reasonable Price
Would like more integration, good customer service, seems to be pretty intuitive, also seems easy to accidently move or delete things, on a day to day basis we enjoy the system.
Pros
Cloud-based, customer service is quick and helpful, appt scheduling is pretty seamless, we can make our own forms to fit our clinic's needs, continually making updates, seems to take our opinions into consideration,
Cons
Boarding calendar, returning items or editing receipts takes a lot of steps, too easy to accidentally move things, should require a pets name to make an appointment, inventory needs some tweaks to account for damaged product we are requesting credit for, have been unable to do electronic forms on Chromebooks since a recent update
Reasons for switching to Covetrus Pulse
Strictly because we wanted a cloud-based software, this seemed like it offered a good amount of features that we wanted for a fair price
Anonymous
Company size: 2-10 employees
Time used: Less than 2 years
Review Source: GetApp
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
November 2019
Did a veterinary hospital even test this first before launching??
E-Vet has the potential to be good but they should have (if they did it doesn't show) had veterinary hospitals test the program. Every person I know who's used it has been unhappy and would rather have Cornerstone or Avimark. It has so much wrong and so many things that should be changed to make working more efficient but it acts as a set back instead. The help desk via chat is sometimes helpful but usually they'll just say "Do you want to be added to our list for when we update/remove that feature" and have not once ever seen an modifications. It's not user friendly and beneficial for veterinary hospitals.
Pros
For the most part e-Vet is easy to use. It's very self explanatory in most aspects and can easily be customized (to an extent) for your practice.
Cons
LOTS of flaws. -You cannot search by phone number, the feature does not work properly -You can quick add a client, but cannot quick add a patient to an existing client -When using the quick add feature, it does NOT flag if a client is already in the system & it will duplicate -You cannot work with more than one tab open or it will cross add/delete the info on the next tab of the patient/client you're on -If using multiple payments, you have to manually do the math, it will not give you the new total, it won't give you the amount they still owe for the remainder of the split payments -The medical record when printed does not give dates that treatments were done, only when they're due which 9/10 hospitals ask for the date vaccinated - The communication entries cut off mid word if it's lengthy, it won't put the next word on a new line but instead will split the word in half. EX: hospital should be moved down but it will cut it in half so "hos" is on one line and "pital" is the start of a new line -You cannot suspend a reminder - if a client no longer wants a vaccine or they had a reaction to it, you are not able to suspend said vaccine/reminder -You MUST search with at least three letters. We have patients whose names are RJ, JJ, etc. and cannot search for the pet because there isn't three letters in their name -You cannot have a name such as "Daisy Duke" in the system because when you search under the full name or partial using just "Daisy" OR "Duke" it will not show
Reasons for choosing Covetrus Pulse
It was the cheapest to use and it shows.
Response from Covetrus
Thank you for your thorough review. I have shared your concerns with our product management team.
Replied February 2020
Tami
Company size: 11-50 employees
Industry: Veterinary
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
April 2021
Good basic software
We overall like the product. There have been bugs to work out. I wish that the company would solve actual problems instead of moving things around.
Pros
The best part about the software is the price
Cons
Report options are lacking it would be nice to have greater flexibility in what reports you were able to run. For many things it seems like you have to click through about 5-6 different screens and popups to get where you want to go.
Reasons for choosing Covetrus Pulse
Price and the fact that at the time is was privately owned.
Reasons for switching to Covetrus Pulse
We needed a cloud based option at the time we had two clinics and needed an easier way to have patient in each location. Also at the time evet was privately owned and we did not like the customer service at covetrus for avimark.