Could not be more happy or satisfied after my first year with eVetPractice!

Pros

I'm a small animal House Call practice, but we also set up Express Wellness Clinics in the Birmingham, AL area doing low-cost vaccine clinics. In July of 2016, when I started to do my county wide Express Wellness Clinics, I was looking for a good, affordable, reliable, and cloud based software system. All achieved. I had used eVetPractice working with a local shelter the year before. For a single doctor mobile practice, cost per month is so perfect for me. This software is very comprehensive ( the good thing), so be aware that it will take a while to learn all the ins-and-outs, but don't be discouraged, once you use this cloud based software, it's a win-win for you and your clients. Great support to get started (Webinars), and follow-up support is exceptional. I have had fewer calls for vaccine records, etc. because clients can access their own records from eVetPractice. I can access from any computer connected to the internet. I have personally integrated with HomeAgain and recently VetsFirstChoice. Wow, how nice to have client/patient information sent directly with no other effort. Lastly, the support from eVetPractice is so reliable. If you do have a question, the "Help" tab at the bottom of the screen will usually solve most of my issues, but the Live Chat is so perfect for me as I have never waited more than a minute to get help. I can only speak as a small animal mobile practice owner, the value is worth more than the cost!

Winner! Functionality! Ease of Use! Cost!

Can't even brag enough about EVetPractice for running a veterinary practice smoothly. The developers are top notch. Always available and responsive via their help chat box in the lower right corner. They make upgrades easily. The integrations, like VPR Cloud Formulary, Demand Force client communications, laboratory integration, email within the system- just cuts tasks down to a minimum. We use the anesthetic monitoring sheet, quick templates for histories and exams and iPads & laptops in our rooms. Best part as the practice manager - I can easily add purchase orders, schedule an appointment for a client or pull practice management reports from home! Practice Management made easy. The millennial generation jumps right in and learns this program in a snap- click friendly! And last thing, we had an emergency transition to this software and were up and running in 3 days with full data migration after extracting safely from previous system. Love, use and highly recommend EVetPractice!

Pros

Functionality, common sense approach, ease of use, employees find easy to train on using, cloud based accessibility, integrations from 3rd parties and of course- price!

Cons

Not two way integrations with all laboratories

Owner, veterinarian

this is a very nice program and I shopped them all. Very competitive and works well. Reasonably comprehensive. Wish the developers were more motivated to improve and really understood my needs. Very happy though. Would recommend.

Pros

Easy to use.

Decent medical records.......could be better if they were more forward thinking

Reasonable price.

Cons

Stupid little things.....why hasn't this been fixed.

Lack of development....this is a very nice program but it coud be so much better if somebody with more inspiration was running the show.

Medical records are nice but very basic I am just not sure they want to be better.

Hard to control how many emails and reminders.......needs development.

Sales reps nice but not effective

They have this list of requested improvments that must be in a deep dark basement......never seem to get a response to requests.

You won't regret it!

Couldn't wait to get away from the 1990's server headaches and onto the cloud...but I was nervous. I researched and demo'd my brains out...couldn't find anything I liked until I tripped across eVetpractice. We Demo'd it for a month then took the plunge. There are pro's and con's to everything so there a few things eVet can't do that the old system could do...but I don't miss them. The pro's FAR OUTWEIGH the cons. It is wicked fast, makes being paperless a delight instead of a mystery. SUPER easy to use and learn...one of my staff members was introduced to it, used it for 10 minutes and announced, " It's the Facebook of vet software." She is right. It's not perfect but I am delighted for the price and service. We bought another clinic 6 months later and the first thing we did was move them from Infinity to eVet. Just get yourself a robust internet provider and do it. We use travel sheets, a ScanSnap ix500 scanner, (a must!), and a couple of Dymo labelwriters. Prepare yourself to even need less staff. Been using for over a year now and it's one of the best moves we have made in years for our business and our medicine.

Pros

EASE, SPEED, ROBUST, COMPREHENSIVE, REPORTING

Cons

ORGANIZING TRAVEL SHEETS AND OTHER REPORTS IS TRICKY WHEN YOU FIRST GET STARTED

Not the greatest

It's ok. It works as long as no one has a question about their bills and you have someone responsible at the front desk to transfer "Allergies and Alerts" from the screen to writing it on the Medical History, and you don't mind asking clients their phone numbers in the exam room, over and over.

Pros

Hard to think about what we like most. Its colorful, you can add pictures? Not much, sorry.

Cons

Account history is confusing for clients and employees. Alerts about specific pets aren't printed on Medical History, have to be caught and hand written by secretary. Have stopped printing all clients' phone numbers on medical history, only prints 1. Client 'check in's' have minimal info. We use medical history print outs for 'check ins'. Search is strange, usually if you type in full clients' name, it won't appear near the top of the list. There are lots of issues we have, have called and tried to address with customer service and nothing ever changes.

Conversion to eVetPractice

Just wanted to share my experience with converting from a server bases PMS to a cloud based PMS over the past weeks. I decided to go with evetpractice as my initial interaction with the owners (husband wife team) was so awesome. I found them to not only be very nice, but extremely receptive to input for product improvement. I was very skeptical as to how all my data would be converted yet extremely pleased at this point (having the expectation that it wouldn't be perfect and take time to determine if it's all there helped :)). It was a bit of a leap as I converted from the oldest PMS for macs. Although my previous PMS was feature rich with lots of customization options, there were many reasons why I left. Knowing that 25 years ago how unpopular Mac operating systems were, many programs needed to be created to allow function, especially with a label printer (limited to 2 specific, antiquated dymo label writers; one they don't even make anymore so good luck finding an SE300 and the other has an incompatible firmware that is the latest dymo has for the SE450). In addition my previous PMS was never willing to correct many of the very functions that allow for increased work flow, including inventory glitches (think nightmare). I'll stop venting. My decision to go with a PMS at the other end of the spectrum (2.5 yr old company with a young product) was clear when, after the demo and me inquiring about prescription refill function that didn't exist that day, became available; the Rx refill option was completely developed, functional and pushed to all users that SAME EVENING to be used the following day!! And that was the first example of the numerous changes that they have been so receptive to incorporating. No more waiting to see if that function was incorporated in the next software upgrade. No waiting until down time to install only to learn that function you have been told would come is absent, even after >4 years of requesting. Eventually the CEO ignores the request. So far I am very happy with my decision to migrate to evetpractice.

Disappointing, a waste of time, energy and money. Very sad.

I really have no pro's. The "idea" of what this software was going to be, was very far from what it ended up being. I loved the idea of going to the cloud. I loved that we would be able to access both of our locations from off site. There were numerous ideas on paper that seemed like it could be an ideal fit. Unfortunately, the idealistic roll out in my mind was far from the reality. I'm going to say this... when you speak to the CEO after you request a meeting, and within 60 seconds of the call, that CEO you are hoping will address your frustrations, laughs at you? Bad start. Now, I know what the response will be after reading my blurb below... something like, "Mrs. McIver, we apologize that you aren't happy with our software" or another similar phrase. But I am writing this not because I want a response, they very clearly told me they completed a "successful" migration and there was no further action they would be taking... I am doing it because I want people to know the facts. Have they had good runs? I'm sure they have! But when they have bad runs, the company's integrity get's challenged, and I am extremely disgusted with the way myself and my employee were treated during our recent conversation.

Cons

The facts of our run:

Our first migration failed after the eVet team believed we wanted our two practices to be merged (however, there is not a mention of the word "merging" in any correspondence). This caused multiple issues both in confusion and legal issues. Although the time invested into that was a waste, and the havoc caused by switching software's back and forth was frustrating for the team and clients, we decided to move on and the team corrected the issue by splitting the clinics.

The real concern's then came from the following...

> The lack of transferring complete medical history by missing vital signs and documents and then being told "that isn't their job".

> The mathematical error's experienced (4 to be exact) in only the first 13 days; calculating invoices way off of what the actual amount should be (screen shot's have been taken).

> The 82 inventory discrepancies after coming from a clean run on our old software.

> Broken links.

> The poor client service and amount of time it takes to get answers on anything. The team on their live chat often don't know how to address your concerns, which then leads to them asking for more time to get you answers. So although the idea of live chat sounded really handy, it was very disappointing.

> Records being printed with missing communication logs etc.

I know our life on eVet was small, but the issues were too big to continue with.

EVetPractice: step into the future

Affordable but complete veterinary software. I am so glad I chose this system over others.

Pros

This software doesnt require a huge investment and a huge computer system to maintain a fully functional practice. It is very agile , portable and you can work from anywhere with internet. I also love the extensive client access capability.

Cons

Sometimes updates result in glitches that are challenging to work through.

Not a good fit for mixed or large animal practice, continued soliciation phonecalls and emails.

OnceI was out of the initial purchase and training period everything went downhill quickly. From the first payment I had an issue with using my rewards credit card; specifically an error message that information was missing and transaction had to be reentered. When I called eVetPractice they stated that it was an issue with Intuit, and they could not help me. I chose to do business with eVetPractice, not Intuit; eVetPractice chose to use Intuit for their payment system and should be doing the legwork. We practitioners are busy, our time is valuable, and I was paying them for their service. These are the truly frustrating issues of practice ownership. In the end it was a lot of hassle for what turned out to be a glorified vaccination reminder program for my practice. To summarize my issues: 1) The system is cloud based, yet not apparently functional for all browsers. Frustrations were akin to Zoetis' website/dashboard. 2) Solicitation. I received several calls and from their partners wanting me to use their payment systems, or buy their product. I am still getting these emails and calls months after discontinuing eVetPractice. This is frustrating especially after the experience with Intuit. 3) Not user friendly for other members of my staff, they became frustrated quickly, even though one had sat in on the training with me. No one besides myself even attempted to use it. 4)At startup I had asked about what would happen to my client records if I chose to no longer use the program. I was told that I would have access to the records, just not be able to use the program or change anything, for a few months afterward. This was not the case, I was locked out as soon as my subscription was over. Even as I was writing this I received a call from Bluefin, asking specifically to speak to me (not my manager, who is capable) during office hours. The representative stated that eVetPractice had asked them to reach out to me and that he knew he was catching me at a bad time.

Excellent customer service and user friendly product

I was hesitant to use an Veterinary software system from past experience (and frustration) with using AVImark years ago. I remember countless updates that would make my whole reminder system crash and hours I would have to spend to fix it. Ugh. AVImark, never again. However being a mobile Vet, paper files are cumbersome and using a simple word document was not time efficient when it came to updating the file, providing receipts, etc. I read a lot of on-line reviews and decided to contact eVet. The customer service (Mel Heinz) was the deciding factor that made me choose to try eVet before trying other products. She was extremely professional, helpful and courteous. I have been using the product for several months now and it has cut my administration time down significantly due to the ease of being able to update client files from any computer anywhere, automatic receipt generation (which I was previously making out by hand). The automatic client reminders, which I did not have before, have increased client compliance at returning for rechecks in a timely manner and the appointment reminders have reduced/eliminated missed appointments. Overall I am very happy with this system. My only complaint is that for someone new to a Vet software system, there are so many various options in the system and that in itself can be a bit overwhelming at first. However, customer support has always been there immediately to point me in the right direction and now that I am getting the hang of using it, I am extremely happy with the product and love it the ease of it's design. For anyone with a paper system (or a software system that is not fitting your needs), I would highly encourage you to try this program. Great people and a great product. Thank you eVet and thank you Mel Heinz!

Superb customer service and a lot of flexibility!

Our animal hospital transitioned to eVetPractice to take us "paperless" from traditional paper medical records and from Intravet for practice management. There was a steep learning curve for our staff and doctors to go from paper to paperless along with going from Intravet to eVetPractice for the invoicing and reporting. Fortunately, the staff and owners at eVetPractice have made the process as painless as possible. Whenever there is large amounts of data converted from one system to another, there will be some hiccups, but fortunately those were very few with our conversion, and all issues were resolved very quickly and efficiently. Some strengths of eVetPractice include the amazing flexibility of setup for your individual practice, super-responsive customer/technical support, access to records online anywhere, and intuitive medical records. Every time we have asked for a specific functionality, the answer has been affirmative, and a solution has been created for our needs very quickly. The cost of implementing eVetPractice was quite affordable. Our biggest cost was upgrading our computers, network, and internet access to make sure that we didn't have any issues getting online to have access to our cloud-based system. Weaknesses have been few - biggest from my point of view is the lack of "canned" reports that take only 1 or 2 mouse-clicks to generate quickly and conveniently. I would not let that deter anyone from giving eVetPractice a try, because the reporting is very flexible and you can pull out almost any information you are looking for, it just may take a little longer than with some other systems. That reporting functionality is the only reason to not give 5 stars overall. Overall we have been very pleased with our choice of eVetPractice.

Easy to use, can personalize to your needs and friendly staff!

I started my own practice 6 months ago and decided to give evetpractice a try after researching different softwares for weeks. I couldn't be happier with their product and attention to detail. I have an exotics only practice and have been able to customize the software to my specific needs. They are always one click, email or phone call away. Have been able to answer all my questions and they kee