--- title: "Covetrus Pulse Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Covetrus Pulse. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Covetrus Pulse is a good fit for you!" source_url: "https://www.softwareadvice.com/veterinary/evetpractice-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Veterinary Software](https://www.softwareadvice.com/veterinary/) / [Covetrus Pulse](https://www.softwareadvice.com/veterinary/evetpractice-profile/) / Covetrus Pulse Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/veterinary/evetpractice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/veterinary/evetpractice-profile/alternatives/) # Covetrus Pulse User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 542 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.3/5 - Value for money: 4.0/5 - Functionality: 3.6/5 ### Rating distribution - 5 stars: 219 reviews (40%) - 4 stars: 187 reviews (35%) - 3 stars: 91 reviews (17%) - 2 stars: 19 reviews (4%) - 1 star: 26 reviews (5%) ### Most mentioned pros - Also, being able to work live in the field the office sees my invoices immediately and can provide clients with accurate balances in real time. - My overall experience is very good, I really like the product and it is constantly changing for us to have better record keeping, allows us to communicate with the client in several forms and is attached to the MR. - The only thing I did like, when Covetrus took over from evetpractice, is that the system colored male patients blue and female patients pink on their medical records. ### Most mentioned cons - I generally find the software exhausting to use - so many mouse clicks are required to accomplish even the most simple tasks, navigating from patient file to entering charges to checking out patients is extremely inefficient. - I really wish we could more easily change our software - working with Pulse is one of the most tedious, time consuming and frustrating parts of my day. - The transition from DVMax to Pulse was rather tricky and the records that have transferred over look wonky. ## Covetrus Pulse customer reviews Showing reviews 1-25 of 542 (page 1). ### Updated Covetrus Pulse Survey 2026 - Roy Taylor, Sr - Overall rating: 3/5 - Reviewer: Roy T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Much better than previously stated but I'm still having to figure things out without support. In fact my recent experience with World Pay and our credit card terminals still has me and the two [sensitive content hidden] very upset and concerned that we are being told how we must receive credit card payments and the lack of terminal receipts and end of day balancing. We have lost control of OUR business as it pertains to Credit Cards. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Client interface and lab functions are still the best and I do like the client communications to some degree. #### Cons Still way too many button clicks in order to get anything done. I don't like that Client Communications, formerly Rapport doesn't go into the Medical Record without intervention. This should be a communication that is easier to put right in the MR. #### Reasons for choosing Covetrus Pulse We thought it would be best suited for our needs and were told it did many things that it turned out that it did not. #### Reasons for switching to Covetrus Pulse We wanted a cloud based system and it was time for an upgrade. --- ### Highly Recommend - Overall rating: 5/5 - Reviewer: Kyra H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it! So much better than any PMS I've ever used. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the platform is very customizable. There are certain things that you can do with this system that you cannot do with others. I love that there is a live chat option to get direct and quick support with any issues. Secondly, I like that there is a feature submission option which allows the people who actually use the platform to have a direct hand in new features that could be put into the system. #### Cons The system can be quite complex which is great, but also frustrating when it takes 15 steps to one thing. #### Reasons for switching to Covetrus Pulse We wanted something that was cloud-based and not server-based. --- ### Bessemer Equine 2 - Overall rating: 4/5 - Reviewer: Lindsay B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We do like how accessible the program is out in the field. We are a mobile practice, so we are more often than not stallside when needing to pull up the patient's history. #### Cons The patient search function is not useful. We could type in the first 3-5 letters of a horse's name and it won't show the horse on the list of patients to choose from. When we are in a patient's file, click quick invoicing, it kicks us to the top of the owners list of horses instead of bringing us right to the patient's file we were just in. That gets frustrating. --- ### Pulse Review - Overall rating: 4/5 - Reviewer: Missie B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We like it for the most part. We've had it a year and still struggle sometimes but we'll figure it out or we call if need be. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Being able to have all patient and client info available at a quick glance. We came from paper charts for most of it and invoicing off a program #### Cons No internet, no use. Makes it hard to charge people out, put in notes, or even function. Not a fan of the accounting part of it. Just a little confusing but not a big deal. #### Reasons for switching to Covetrus Pulse Internet based for corporate ownership, and our version was the 1st one of impromed they came out with. We used paper medical records until Pulse --- ### Converting to Pulse/Paperless - Overall rating: 4/5 - Reviewer: Jamie T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The onboarding team ([sensitive content hidden] ) have been so helpful, responsive and understanding. I feel supported as we take on the new PIMS and going paperless at the same time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros User friendly and has a lot of functionality #### Cons 1. Conversion - pricing/packages/bundles corrupted so a lot of back end work to get ready 2. Not able to round up services/products to a quarter/half dollar/dollar. If I change the price to be an even number it loses the mark-up which is not ideal 3. Not able to add 2 inventory items to one product - have to create packages. This is confusing at cash out because team can see product, inventory and package. Hard to know which to choose. 4. The fact that inventory and service show when you have to create packages. #### Reasons for choosing Covetrus Pulse Suggestion from EverVet. They had other practice on it that liked it and they thought it would be a good fit. #### Reasons for switching to Covetrus Pulse To go paperless and be more efficient in our daily work flow --- ### Good but not great - Overall rating: 3/5 - Reviewer: Samnatha W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I find it easy to learn, it's an upgrade as before we did not have a cloud base system but it also has a lot of kinks that could be fixed to have a smoother user experience. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Cloud based system, easy to learn how to use. #### Cons Payment processor, entire invoice system, how it takes so many clicks to finish a task. #### Reasons for choosing Covetrus Pulse Pricing/easy of application and use/set up #### Reasons for switching to Covetrus Pulse Vtech by 2iNova - Needed electronic records/cloud base software --- ### You keep sending an email to fill this out, it's spam at this point - Overall rating: 3/5 - Reviewer: Carly H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's okay. I do like it over Cornerstone, our previous system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is easy to navigate and does allow for easier transfer or charges or histories should a mistake occur #### Cons IT DOESN'T ALLOW RAPPORT OR ANY OTHER COMMUNICATION WRITE BACKS INTO A PET'S HISTORY. What is the point of us using Rapport/Covetrus Comms if it doesn't reflect in the patient's history?? IT DOESN'T ALLOW ME TO LINK MULTIPLE ITEMS TO A SERVICE. Instead of making 500 packages I should be able to add linked items to my services. #### Reasons for switching to Covetrus Pulse Corporate chose to switch all clinics to Covetrus Pulse --- ### Practice Manager - Overall rating: 3/5 - Reviewer: Stacy T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the system is good and can be altered to each practice, but some things should be easier to navigate and not allow human error. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Can be very slow, and CCP plans don't function well #### Cons Wellness plan issues, email issues, visual alerts better #### Reasons for switching to Covetrus Pulse Went 100% paperless switching over to corporate software --- ### Pulse review - Overall rating: 2/5 - Reviewer: Robin Z. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We felt like we were oversold how great the system is. It was a nightmare switching from Avimark to Pulse. We switched 3 years ago and are still trying to figure things out in Pulse. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It's cloud based, and it can be accessed from anywhere #### Cons The reporting, the lack of training, lack of support and features (we have 3 clinics and I feel we should have been informed about going the Enterprise route) Some of the features they have access to would be great. We have to manually fix things and it is tedious and time consuming. #### Reasons for switching to Covetrus Pulse To move to a cloud based system away from having to have a server. --- ### Practice Manager - Overall rating: 5/5 - Reviewer: Jason P. - Verified reviewer: Yes - Industry: Veterinary - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has been positive. Would like more out of the client campaigns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy system to learn and maneuver. Creating packages and procedure was easy and helpful. #### Cons I feel that client campaigns (SMS, email and post card) could be better as far as formatting and ease of use. I was told that I could not do text campaigns through Pulse and had to use Rapport. Rapport and Pulse don't syce well. #### Reasons for switching to Covetrus Pulse Corporate made the change and we had an outdated system that did not preform reporting well. --- ### Great software and customer support! - Overall rating: 4/5 - Reviewer: Chelcie B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good, every time I call for customer support they are extremely helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use. Finding medical records, inputting information, etc. is very easy. #### Cons Need more options for mass updating inventory/labs/services. Would work better if it was laid out like an editable spreadsheet. It is clunky to have to click edit on each item, edit, then save and close before moving on. #### Reasons for choosing Covetrus Pulse The price of Pulse is lower than EZVet per month as well as the conversion price. --- ### Needs more veterinary intel. - Overall rating: 2/5 - Reviewer: Becca M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Don't love it. We will likely choose a different system in the future. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Like some of the hot bittons. Not much else. #### Cons Accounting aspect. Too many places to look for info. Like a labyrinth. Time stamp should be initials date, time in one. #### Reasons for switching to Covetrus Pulse Wanted a cloud based system. Thought this would be as user friendly. --- ### Pulse Review - Overall rating: 1/5 - Reviewer: Liz M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this has not been a good experience and I would caution anyone from purchasing this software. If it were up to me we would cancel this service and return to Intravet. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros I like that the doctors signature can be saved in the system for rabies certificates. I like that medical records and vaccine history can be shared directly from the system without having to save as PDFs. I like the integration with rapport. I have also enjoyed working with [sensitive content hidden] she is kind and helpful. #### Cons There are too many ways to do one thing. I find this to be tedious and harder to learn. The search feature is not functional at all. When looking up clients, patients, or codes- if I am typing in something specific the system should not populate everything containing those letters. Also employees are listed alphabetically by last name but their first name is listed first- why? We continue to find bugs and problems and have to use work arounds and pay close attention to invoices to make sure our clients are not double charged. The invoicing is awful- it should not be this complicated to add and remove items to an invoice. Invoicing in general is too rigid- it should not be hard to return items, refund items and void payments. The billing feature is not great- the bills print out in a format that can not be used in window envelopes which means I have to self address bills. This is time consuming and terrible. Also the finance charges did not show up on the bills- so we have had to write those off as clients pay their bills this cycle. The system is very slow. The layout of just about every single page in the medical record is overwhelming to look at making it really difficult to find items at a glance. The calendar function is not great- You cant look ahead on the schedule without it defaulting back to the current date- If I am looking at appointment dates in October I do not want to be taken back to dates in August. It is simply not user friendly for receptionists and managers. #### Reasons for switching to Covetrus Pulse We thought the added features of Pulse would make it a better fit for our needs --- ### Review of Pulse - Overall rating: 2/5 - Reviewer: Lauri M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not good. Especially the financial data in the system and its conversion to Quickbooks #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Reasonably priced, client portal, appointment calender is easy to use. Easy to look up clients or patients. Nice to be able to email invoices. #### Cons Invoicing and balance due on accounts are extremely hard to understand for the practice and for our clients. Covetrus Pulse claims that it transfer financial data to Quickbooks online, but does not do it well. Plenty of mistakes that have to be manually corrected. And no one at Pulse can help you with the Quickbooks portion #### Reasons for choosing Covetrus Pulse Integrated with Quickbooks online, reasonably priced #### Reasons for switching to Covetrus Pulse Wanted updated program. Also wanted integration with Quickbooks. --- ### Pulse is okay for Cloud-based - Overall rating: 3/5 - Reviewer: Cinthia H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Being able to login from any location is nice. Working on setting up integration with Rapport for Telemed and client dashboard. These are benefits of cloud based.However, I cannot say these will be worth all of the extra time other things take. We will hang in there at least a year to see if as we get more used to it and improvements are made, things get more efficient. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Cloud based allows for more and potentially easier integrations. Task lists and whiteboard overall easy to use. Idexx lab integration good overall.During "go live" we had good access to help and useful information on what to expect (not so with an previous integration that we tried a year ago with another cloud based PIMS that we ended up aborting).Inventory overall seems to work well so far. #### Cons It is very "click heavy". Most things take multiple steps to get to. I had thought moving from Avimark to Pulse would make things more efficient and have not experienced that for most things. In fact most things take as many or often more steps than before. Record auditing is onerous for this reason. Information seems spread out, not well connected.Training was very basic, and I am not sure the trainers REALLY know the program well. We are having to figure out stuff on our own in some cases, or stumble across things. Not as visually efficient for helping find things as could be. #### Reasons for choosing Covetrus Pulse Appeared to be a more "mature" product and the demo appeared to have more efficiencies compared to the others. Don't know how it is in reality, as Pulse is not as efficient as we had thought it would be for us. #### Reasons for switching to Covetrus Pulse Looking for more versatility an client facing options. Also was looking for more efficient paper-light record keeping (this has not yet been realized). #### Vendor response We are grateful you took the time to review Covetrus Pulse as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. Replied December 2023 --- ### Whole Health Veterinary Care - Overall rating: 3/5 - Reviewer: Christina S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been fine. I originally looked at Shephard and then found it could not manage inventory well. Pulse has similar issues, but the work around was better. I feel pulse can continue to evolve and function more completely for practices. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is cloud based, the support related to the software is good, it is easy to use #### Cons the integrations don't work welli can't see the medical record while charting, It is helpful for me to be able to see the charge line items because I enter all that information into my charting. I have my exam form set up so that all components of SOAP are in the exam. This way when I show a previous exam record all information is there. #### Reasons for choosing Covetrus Pulse it has more support and faster research and development. #### Vendor response Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. Replied December 2023 --- ### Overall a good product - Overall rating: 4/5 - Reviewer: David K. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I'm fairly satisfied. I believe eVet is working to improve but I may have been expecting more than what I should have been. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration was fairly smooth but getting used to the program was difficult. The fact that we were still using paper-heavy solutions at the time actually helped. The cloud-based process is good. Updates from eVet are easy and frequent. The customer service is responsive and easy. I like the ability of customer service to go into the software to see exactly what we are having problems with. I think it is, overall, pretty intuitive. #### Cons The practice management reports are not great. I think Avimark has great practice management reports. Since both programs are owned by the same company I would have thought that eVet would have investigated Avimarks best parts and modeled after them. I love the fact that you offer a voting process for requested updates but the process is a bit confusing to me. #### Reasons for choosing Covetrus Pulse I chose eVet based on the recommendation of a colleague. I probably didn't do enough due diligence to really make myself feel completely comfortable. #### Reasons for switching to Covetrus Pulse Avimark became too large and cumbersome to deal with. Customer service became poor and very slow. They were unable to make any sort of significant customer-driven advancements. It became only about integrating other companies into the service. There was no indication that a cloud-based option was becoming available. #### Vendor response Thanks for sharing your review with the veterinary community! Replied August 2021 --- ### Great product and service. - Overall rating: 4/5 - Reviewer: Jessica P. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mostly easy to use. I love that I can always get a quick answer to something if I don't know how to do something. That being said I don't like when they just send me a link for directions on how to do it. I need the hands on help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros cloud based. I like that there is always someone available to help us if we have a question. #### Cons There are a lot of little changes that would make our lives easier, and we have made requests for these each time we think of something. But is seems like when there are updates. they are big changes and too much at one time to adjust to. The documents templates upset me every time I have to make adjustments. You can have a document looking how you would like it to print and then when you go to print - it is nothing like you expected. spacing and paragraph wrapping can be way off. --- ### Great....Most of the time - Overall rating: 4/5 - Reviewer: Kali H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Great for the most part, but there are lots of glitches that effect/turn of things related to services/inventory #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use, Format Style, Instant Chat, Inventory screens, Integration, Options for things to enter into charts #### Cons Not as many interesting features, wish there was easy ways to note aggressive patients, or alerts when booking. Whiteboard is super confusing so we don't use it but wish we couldthere are lots of glitches that effect/turn of things related to services/inventory --- ### Stay away from this.. Horrible Software - Overall rating: 1/5 - Reviewer: Ravi P. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Horrible. No support and months together delay to fix the flaws. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros Nothing to say. Use to be good but ever since Covetrus took it became worse. #### Cons Everything wrong. I am currently using it and feeling the pain. Customer service always says we will improve but no improvement even months together. Very frustrating and annoying. --- ### Overall satisfied - Overall rating: 4/5 - Reviewer: Marissa D. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall very good. I have experienced very few issues and when there is one it’s usually quickly solved #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User friendly, straightforward, efficient #### Cons Does not integrate with certain other software we use #### Reasons for switching to Covetrus Pulse We wanted to implement cloud based software --- ### Review of Pulse - Overall rating: 4/5 - Reviewer: Andrew K. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been acceptable for what we have needed it for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Simplicity and easy to teach receptionists and technicians how to enter patients and charges. #### Cons Constant major changes to format which has made it difficult for me to figure out how to operate managerial functions. --- ### Online Evet User - Overall rating: 3/5 - Reviewer: Clarke E. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s ok. It gets the job done at work but it’s certainly not a perfect software. It crashes a good bit too. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The things that work are user friendly. Very easy to get help online #### Cons It’s too many steps to get to things. A lot of the program needs a way to shorten things and redo or go back. --- ### So Disappointed - Overall rating: 2/5 - Reviewer: Deborah G. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. CSR are great. We always seem to stump them. I think it’s at its infancy and we are paying the price or R&D. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Integration with inventory but unfortunately that only happens if you ask for it and even then inventory item descriptions have to match up exactly or it doesn’t work. #### Cons So so so much clicking. Medical records need to be simpler. So many options to get to different aspects but can’t get there from all aspects of the medical records. #### Reasons for switching to Covetrus Pulse Needed cloud based software for Mobil practice #### Vendor response Thank you for sharing your experience with Covetrus Pulse. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. Replied December 2023 --- ### C grade but a good product compared to others on the market! - Overall rating: 3/5 - Reviewer: Christine P. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Cloud based and can be accessed from anywhere! #### Cons Challenges with scheduling appointments ... updates often make the day to day more challenging! #### Reasons for choosing Covetrus Pulse Doctor like the ability to work anywhere and have access to patient records! #### Vendor response We’re so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. Replied December 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/veterinary/evetpractice-profile/reviews/?page=2) --- Covetrus Pulse Reviews, Pros and Cons - 2026 Software Advice