--- title: "Covetrus Pulse Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Covetrus Pulse. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Covetrus Pulse is a good fit for you!" source_url: "https://www.softwareadvice.com/veterinary/evetpractice-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Veterinary Software](https://www.softwareadvice.com/veterinary/) / [Covetrus Pulse](https://www.softwareadvice.com/veterinary/evetpractice-profile/) / Covetrus Pulse Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/veterinary/evetpractice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/veterinary/evetpractice-profile/alternatives/) # Covetrus Pulse User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 542 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.3/5 - Value for money: 4.0/5 - Functionality: 3.6/5 ### Rating distribution - 5 stars: 219 reviews (40%) - 4 stars: 187 reviews (35%) - 3 stars: 91 reviews (17%) - 2 stars: 19 reviews (4%) - 1 star: 26 reviews (5%) ### Most mentioned pros - Also, being able to work live in the field the office sees my invoices immediately and can provide clients with accurate balances in real time. - The only thing I did like, when Covetrus took over from evetpractice, is that the system colored male patients blue and female patients pink on their medical records. - It is a user friendly model, the financial reports are always accurate, the scheduling system is easy to use and customizable. ### Most mentioned cons - I generally find the software exhausting to use - so many mouse clicks are required to accomplish even the most simple tasks, navigating from patient file to entering charges to checking out patients is extremely inefficient. - I really wish we could more easily change our software - working with Pulse is one of the most tedious, time consuming and frustrating parts of my day. - The transition from DVMax to Pulse was rather tricky and the records that have transferred over look wonky. ## Covetrus Pulse customer reviews Showing reviews 1-25 of 542 (page 1). ### Updated Covetrus Pulse Survey 2026 - Roy Taylor, Sr - Overall rating: 3/5 - Reviewer: Roy T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Much better than previously stated but I'm still having to figure things out without support. In fact my recent experience with World Pay and our credit card terminals still has me and the two [sensitive content hidden] very upset and concerned that we are being told how we must receive credit card payments and the lack of terminal receipts and end of day balancing. We have lost control of OUR business as it pertains to Credit Cards. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Client interface and lab functions are still the best and I do like the client communications to some degree. #### Cons Still way too many button clicks in order to get anything done. I don't like that Client Communications, formerly Rapport doesn't go into the Medical Record without intervention. This should be a communication that is easier to put right in the MR. #### Reasons for choosing Covetrus Pulse We thought it would be best suited for our needs and were told it did many things that it turned out that it did not. #### Reasons for switching to Covetrus Pulse We wanted a cloud based system and it was time for an upgrade. --- ### Highly Recommend - Overall rating: 5/5 - Reviewer: Kyra H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it! So much better than any PMS I've ever used. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the platform is very customizable. There are certain things that you can do with this system that you cannot do with others. I love that there is a live chat option to get direct and quick support with any issues. Secondly, I like that there is a feature submission option which allows the people who actually use the platform to have a direct hand in new features that could be put into the system. #### Cons The system can be quite complex which is great, but also frustrating when it takes 15 steps to one thing. #### Reasons for switching to Covetrus Pulse We wanted something that was cloud-based and not server-based. --- ### Bessemer Equine 2 - Overall rating: 4/5 - Reviewer: Lindsay B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We do like how accessible the program is out in the field. We are a mobile practice, so we are more often than not stallside when needing to pull up the patient's history. #### Cons The patient search function is not useful. We could type in the first 3-5 letters of a horse's name and it won't show the horse on the list of patients to choose from. When we are in a patient's file, click quick invoicing, it kicks us to the top of the owners list of horses instead of bringing us right to the patient's file we were just in. That gets frustrating. --- ### Pulse Review - Overall rating: 4/5 - Reviewer: Missie B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We like it for the most part. We've had it a year and still struggle sometimes but we'll figure it out or we call if need be. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Being able to have all patient and client info available at a quick glance. We came from paper charts for most of it and invoicing off a program #### Cons No internet, no use. Makes it hard to charge people out, put in notes, or even function. Not a fan of the accounting part of it. Just a little confusing but not a big deal. #### Reasons for switching to Covetrus Pulse Internet based for corporate ownership, and our version was the 1st one of impromed they came out with. We used paper medical records until Pulse --- ### Converting to Pulse/Paperless - Overall rating: 4/5 - Reviewer: Jamie T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The onboarding team ([sensitive content hidden] ) have been so helpful, responsive and understanding. I feel supported as we take on the new PIMS and going paperless at the same time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros User friendly and has a lot of functionality #### Cons 1. Conversion - pricing/packages/bundles corrupted so a lot of back end work to get ready 2. Not able to round up services/products to a quarter/half dollar/dollar. If I change the price to be an even number it loses the mark-up which is not ideal 3. Not able to add 2 inventory items to one product - have to create packages. This is confusing at cash out because team can see product, inventory and package. Hard to know which to choose. 4. The fact that inventory and service show when you have to create packages. #### Reasons for choosing Covetrus Pulse Suggestion from EverVet. They had other practice on it that liked it and they thought it would be a good fit. #### Reasons for switching to Covetrus Pulse To go paperless and be more efficient in our daily work flow --- ### You keep sending an email to fill this out, it's spam at this point - Overall rating: 3/5 - Reviewer: Carly H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's okay. I do like it over Cornerstone, our previous system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is easy to navigate and does allow for easier transfer or charges or histories should a mistake occur #### Cons IT DOESN'T ALLOW RAPPORT OR ANY OTHER COMMUNICATION WRITE BACKS INTO A PET'S HISTORY. What is the point of us using Rapport/Covetrus Comms if it doesn't reflect in the patient's history?? IT DOESN'T ALLOW ME TO LINK MULTIPLE ITEMS TO A SERVICE. Instead of making 500 packages I should be able to add linked items to my services. #### Reasons for switching to Covetrus Pulse Corporate chose to switch all clinics to Covetrus Pulse --- ### Good but not great - Overall rating: 3/5 - Reviewer: Samnatha W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I find it easy to learn, it's an upgrade as before we did not have a cloud base system but it also has a lot of kinks that could be fixed to have a smoother user experience. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Cloud based system, easy to learn how to use. #### Cons Payment processor, entire invoice system, how it takes so many clicks to finish a task. #### Reasons for choosing Covetrus Pulse Pricing/easy of application and use/set up #### Reasons for switching to Covetrus Pulse Vtech by 2iNova - Needed electronic records/cloud base software --- ### Practice Manager - Overall rating: 3/5 - Reviewer: Stacy T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the system is good and can be altered to each practice, but some things should be easier to navigate and not allow human error. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Can be very slow, and CCP plans don't function well #### Cons Wellness plan issues, email issues, visual alerts better #### Reasons for switching to Covetrus Pulse Went 100% paperless switching over to corporate software --- ### Pulse review - Overall rating: 2/5 - Reviewer: Robin Z. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We felt like we were oversold how great the system is. It was a nightmare switching from Avimark to Pulse. We switched 3 years ago and are still trying to figure things out in Pulse. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It's cloud based, and it can be accessed from anywhere #### Cons The reporting, the lack of training, lack of support and features (we have 3 clinics and I feel we should have been informed about going the Enterprise route) Some of the features they have access to would be great. We have to manually fix things and it is tedious and time consuming. #### Reasons for switching to Covetrus Pulse To move to a cloud based system away from having to have a server. --- ### Evet Pulse - Overall rating: 5/5 - Reviewer: Sam M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall we enjoy it and would love to see more features added #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros client search is easy to use and brings up our clients faster than other softwares #### Cons no mobile app for clinics which is a little bit of a hassle when our clinics are closed #### Reasons for switching to Covetrus Pulse evet was easier to use and not so complicated --- ### Office Manager - Overall rating: 1/5 - Reviewer: Tina S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros The ability to utilize the software away from office #### Cons Not good software for boarding and grooming facilities. Too many steps. Not user friendly at all. I still cannot select more than one pet in a family for any services. You have to select each pet and make a reservation or grooming appointment. We are so busy and this is very time consuming. Really super unhappy that the integrated credit card service does not have a tip line on the terminal (I am not asking a person prior to running the cc if they want to tip). Your software was highly recommended by your sister comany Impromed. We used their software for 20 plus years - they have excellent software for boarding/grooming-you might take a look see at it for "enhancements". We were at the point where we had to buy a new server from Impromed and after talking to their sales team we felt like we should give Pulse a try. We regret not staying with Impromed. After all the time we have invested switching over we are sticking with Pulse because we've been told over and over the boarding module will be improved and that you are actively working on it. I am really beginning to wonder. So again, not a great review. You have the potential for sure but it's frustrating working with Pulse software. #### Reasons for switching to Covetrus Pulse because your sister company highly recommended your software --- ### Not a program I would've chosen - Overall rating: 1/5 - Reviewer: Nicole G. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I didn't think I could hate a software more than Impromed, and yet here we are #### Ratings breakdown - Ease of use: 2/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros The ease of entering a new client "on the fly" when scheduling an appointment. #### Cons "Active" patients are not actually "active" from tab to tab. You cannot view patient information or history or simple vitals from the note page. You can't even cut and paste an appointment from one day to another. You cannot have multiple Pulse tabs open at the same time in order to view all the information you need at once. Inactive patients cannot be found with the basic search function, yet deceased pets cannot be hidden from client's active account. #### Reasons for switching to Covetrus Pulse Impromed software was no longer being supported or updated --- ### Needs more veterinary intel. - Overall rating: 2/5 - Reviewer: Becca M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Don't love it. We will likely choose a different system in the future. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Like some of the hot bittons. Not much else. #### Cons Accounting aspect. Too many places to look for info. Like a labyrinth. Time stamp should be initials date, time in one. #### Reasons for switching to Covetrus Pulse Wanted a cloud based system. Thought this would be as user friendly. --- ### Growing PIMS, Growing Pains - Overall rating: 4/5 - Reviewer: Erica B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far so good! We look forward to watching Pulse grow, and the adaptive nature of the program is very promising. Considering the detail they take into listening to the recommendations from users leads me to believe Pulse will be our PIMS for many years to come. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Coming from years of using another server based PIMS, Pulse has been a dream come true. Invoicing is very simplified, and I felt the staff was able to pick up on it very quickly considering it is vastly different than our previous system. Adding in clients on the fly and the tasks are another feature that I find very helpful. #### Cons The PDFS and boarding platform. The insane amount of PDFs that are saved are vexing. I do very much enjoy not having to save a PDF for the most bare bones item like a cage card. The boarding platform could also be revamped, it struggles with co-boarding multiple pets and the fact that you have to play with the time is frustrating. It would also be nice to have alerts when a specific Dr has a task that the Dr would see without going into the task system, IE a messaging program from staff to staff within the program. #### Reasons for choosing Covetrus Pulse I actually saw Pulse while doing a walk through on Rapport and didn't even broach another system after the initial Pulse walk through. #### Reasons for switching to Covetrus Pulse Cost was a large factor, we also had problems with the server going down and taking over an hour to come back up, putting a huge barrier to care and treatment of clients and pets. #### Vendor response We are grateful you took the time to review Covetrus Pulse as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. Replied December 2023 --- ### Practice management software that will bring your clinic into the digital age. - Overall rating: 5/5 - Reviewer: Rachel S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we would recommend Covetrus Pulse to any practices looking to get more of their records online and have a more cohesive and comprehensive practice management system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love how user friendly Covetrus pulse is and how much information we can store on all of our clients and patients. The software's interface makes it easy for us to train new employees and veterinarians on the program which saves us time. We love how detailed the records are of patients and clients, and that we're able to integrate lab results and documents into the files. Covetrus Pulse allows us to have a very comprehensive compilation of medical files and client history all in one spot, which is easy to navigate and work with. #### Cons As an equine only practice, we found there were some features that had limitations and made it difficult for us to set up. We had a lot of difficulties with inventory for example, as the program seemed to be tailored more to small animal practices. We did find some regular glitches with the software and often had to call their tech support. Customer service was overall usually quite helpful. #### Reasons for switching to Covetrus Pulse We wanted a software that was more user friendly with a more functional interface and additional features. We found Impromed was rather archaic and Pulse was the next step up so we could have additional features and digitize our files in a greater capacity. #### Vendor response Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. Replied April 2024 --- ### Pulse Review - Overall rating: 4/5 - Reviewer: Lauren H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We enjoy using Pulse day to day, but there are a lot of downfalls. Customer service responds quickly and is very helpful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros -Reports are amazing! Easy to view and excited that they can be exported to Excel/PDF-Inventory is great, just wish you could edit what you've "received"-Procedures are nice- love being able to create packages-All of the integrations! Antech, Rocket Pacs & rads, pharmacy/Rx fills #### Cons -Very difficult to make financial corrections (no "management code")-Can't access patient records when scheduling appointments-Slow even though our internet speed is great-Ongoing issues with the task list- Hasn't been corrected in almost 1 month-Estimates are doubling into the check out screen. Multiple charges as a result/carried over balances-Rx that were "1½" or included the ½ came over as "?" b/c the system didn't recognize it- not mentioned during training-Problem list disappeared for most patients-Patients were doubled on accounts- took a lot time to fix-Training was terrible for staff #### Reasons for choosing Covetrus Pulse MVP (our corporate sponsor) ultimately decided to. #### Reasons for switching to Covetrus Pulse Not cloud-based, poor reporting #### Vendor response Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. Replied December 2023 --- ### Has potential - Overall rating: 4/5 - Reviewer: Ann F. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The initial training was not good. We were left to trial and error on many questions and we never did get our vx certificate problems resolved. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to look-up clients or pets, reports are easy to create #### Cons Moving around in client file, too many screens to enter basic info, very time consuming #### Reasons for choosing Covetrus Pulse From demo and VMX it seemed to fit what we needed #### Reasons for switching to Covetrus Pulse Idexx was no longer supporting the product and we are Mac based and did not want to change all of our computers. We also needed to update our OS and could not do that with the version of DVMax that we were using and it made our merchant services not work. #### Vendor response Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. Replied December 2023 --- ### Overall one of the better cloud based softwares - Overall rating: 5/5 - Reviewer: Andrea F. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall they were the best of the bunch when we signed up, and I still feel pretty confident that they are better than 90% of the market. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We really like the inventory features, plus the reminders are very much set it and forget it! We also like how customizable many things are. Customer support has overall been amazing. #### Cons Little quirks and glitches we find here and there (like linked inventory items). Load times on screens. Its not bad, but those 5 and 10 second waits really do add up! I wish there was an "on order" feature in inventory that would show a list of every item on all outstanding PO's. #### Reasons for choosing Covetrus Pulse We wanted cloud based and intuitive. We also wanted value for the money and did not want huge up front costs. --- ### Covetrus Pulse - Overall rating: 4/5 - Reviewer: Megan W. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ease of use - able to use anywhere you have internet. #### Cons The amount of errors still being worked out - most seem to resolve quickly. #### Reasons for choosing Covetrus Pulse Cost and cloud-based so no server needed --- ### Stay away from this.. Horrible Software - Overall rating: 1/5 - Reviewer: Ravi P. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Horrible. No support and months together delay to fix the flaws. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros Nothing to say. Use to be good but ever since Covetrus took it became worse. #### Cons Everything wrong. I am currently using it and feeling the pain. Customer service always says we will improve but no improvement even months together. Very frustrating and annoying. --- ### Easy to Use, not perfect - Overall rating: 4/5 - Reviewer: Lena A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is a good experience, minus the set backs listed above. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The fact that employees can access Covetrus while at home to complete notes, or do other work. The program for the most part is very user friendly and easy to use. #### Cons The "history" screen often takes too long to load making it very inefficient to enter notes. I liked the old "history" screen where the reminders could still be seen at the top of the page for reference. Now we have to completely exit the page, go back to the main medical page for that patient, in order to see the reminders. The little pop ups every time a note is entered "this has been saved" is very annoying and serves no purpose, it just needs to save so I can continue on the to the next thing. The whole thing is just inefficient. Also, when a credit card is deleted from WP, it does not trigger missed payments or accrue the missed payments. I have to go in and run a report weekly to catch these and fix it. --- ### Maybe Not... - Overall rating: 3/5 - Reviewer: Samantha W. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. At first I was excited to switch over to it, I felt like Covetrus would listen to us and make changes that people would want and use. But it's apparent that the reporting isn't being improved, we need to continue to pay Covetrus more to fully utilize Pulse for what we wanted it for (which I thought we were already paying for) and it doesn't fully integrate with many other beneficial services which is limiting to practices. We are seriously considering moving away from Pulse. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The possibility of what it could do and how it could integrate with purchasing, reminder systems, payment systems, etc. #### Cons It doesn't integrate well with other systems/services, the reporting is difficult and inaccurate, there is a pay wall to utilize wellness plans and it's reporting without using the paid service of Care Plans, and there are still so many clunky, difficult processes that you need tech support with that really shouldn't be this difficult. #### Reasons for switching to Covetrus Pulse We wanted better reporting and something that we could utilize for Wellness Plans --- ### Online Evet User - Overall rating: 3/5 - Reviewer: Clarke E. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s ok. It gets the job done at work but it’s certainly not a perfect software. It crashes a good bit too. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The things that work are user friendly. Very easy to get help online #### Cons It’s too many steps to get to things. A lot of the program needs a way to shorten things and redo or go back. --- ### Multiple issues, do not recommend - Overall rating: 3/5 - Reviewer: Catrina S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have a whole document about the items that I have issues with, so if you want more insight, let me know #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It's typically easy to navigate and has multiple ways to do things (which is good and bad) #### Cons The anesthesia form is very unsafe. Different ways of putting in drugs makes it more likely for people to make a calculation error. Allows inventory items to be added (both non-anesthetic drugs AND non-drug items like cones). --- ### Conflicted programming - Overall rating: 3/5 - Reviewer: Bethany D. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like that everything is in one place. Gone are the days of paper charting while still being able to include uploaded documents into the patients file. I also like how colorful the scheduling is and being able to search patients by their first or last name or the owners name. #### Cons I don’t like having to constantly change the provider back and forth. I also find written scripts frustrating as I often forget to change the provider and have to start over. I also haven’t found a way to print them without saving them and then printing. #### Reasons for switching to Covetrus Pulse We wanted to move away from paper charts #### Vendor response We’re so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! Replied December 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/veterinary/evetpractice-profile/reviews/?page=2) ---