--- title: "Covetrus Pulse Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Covetrus Pulse. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Covetrus Pulse is a good fit for you!" source_url: "https://www.softwareadvice.com/veterinary/evetpractice-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Veterinary Software](https://www.softwareadvice.com/veterinary/) / [Covetrus Pulse](https://www.softwareadvice.com/veterinary/evetpractice-profile/) / Covetrus Pulse Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/veterinary/evetpractice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/veterinary/evetpractice-profile/alternatives/) # Covetrus Pulse User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 543 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.3/5 - Value for money: 4.0/5 - Functionality: 3.6/5 ### Rating distribution - 5 stars: 219 reviews (40%) - 4 stars: 187 reviews (34%) - 3 stars: 91 reviews (17%) - 2 stars: 20 reviews (4%) - 1 star: 26 reviews (5%) ### Most mentioned pros - Also, being able to work live in the field the office sees my invoices immediately and can provide clients with accurate balances in real time. - The only thing I did like, when Covetrus took over from evetpractice, is that the system colored male patients blue and female patients pink on their medical records. - It is a user friendly model, the financial reports are always accurate, the scheduling system is easy to use and customizable. ### Most mentioned cons - I generally find the software exhausting to use - so many mouse clicks are required to accomplish even the most simple tasks, navigating from patient file to entering charges to checking out patients is extremely inefficient. - The transition from DVMax to Pulse was rather tricky and the records that have transferred over look wonky. - Sometimes it can be frustrating with the limitations of the types of reports they offer to track revenue. If I want to track how many dental packages we do, we have to add up all the revenue ourselves. ## Covetrus Pulse customer reviews Showing reviews 1-25 of 543 (page 1). ### Updated Covetrus Pulse Survey 2026 - Roy Taylor, Sr - Overall rating: 3/5 - Reviewer: Roy T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Much better than previously stated but I'm still having to figure things out without support. In fact my recent experience with World Pay and our credit card terminals still has me and the two [sensitive content hidden] very upset and concerned that we are being told how we must receive credit card payments and the lack of terminal receipts and end of day balancing. We have lost control of OUR business as it pertains to Credit Cards. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Client interface and lab functions are still the best and I do like the client communications to some degree. #### Cons Still way too many button clicks in order to get anything done. I don't like that Client Communications, formerly Rapport doesn't go into the Medical Record without intervention. This should be a communication that is easier to put right in the MR. #### Reasons for choosing Covetrus Pulse We thought it would be best suited for our needs and were told it did many things that it turned out that it did not. #### Reasons for switching to Covetrus Pulse We wanted a cloud based system and it was time for an upgrade. --- ### Highly Recommend - Overall rating: 5/5 - Reviewer: Kyra H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it! So much better than any PMS I've ever used. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the platform is very customizable. There are certain things that you can do with this system that you cannot do with others. I love that there is a live chat option to get direct and quick support with any issues. Secondly, I like that there is a feature submission option which allows the people who actually use the platform to have a direct hand in new features that could be put into the system. #### Cons The system can be quite complex which is great, but also frustrating when it takes 15 steps to one thing. #### Reasons for switching to Covetrus Pulse We wanted something that was cloud-based and not server-based. --- ### Bessemer Equine 2 - Overall rating: 4/5 - Reviewer: Lindsay B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We do like how accessible the program is out in the field. We are a mobile practice, so we are more often than not stallside when needing to pull up the patient's history. #### Cons The patient search function is not useful. We could type in the first 3-5 letters of a horse's name and it won't show the horse on the list of patients to choose from. When we are in a patient's file, click quick invoicing, it kicks us to the top of the owners list of horses instead of bringing us right to the patient's file we were just in. That gets frustrating. --- ### Pulse Review - Overall rating: 4/5 - Reviewer: Missie B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We like it for the most part. We've had it a year and still struggle sometimes but we'll figure it out or we call if need be. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Being able to have all patient and client info available at a quick glance. We came from paper charts for most of it and invoicing off a program #### Cons No internet, no use. Makes it hard to charge people out, put in notes, or even function. Not a fan of the accounting part of it. Just a little confusing but not a big deal. #### Reasons for switching to Covetrus Pulse Internet based for corporate ownership, and our version was the 1st one of impromed they came out with. We used paper medical records until Pulse --- ### Converting to Pulse/Paperless - Overall rating: 4/5 - Reviewer: Jamie T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The onboarding team ([sensitive content hidden] ) have been so helpful, responsive and understanding. I feel supported as we take on the new PIMS and going paperless at the same time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros User friendly and has a lot of functionality #### Cons 1. Conversion - pricing/packages/bundles corrupted so a lot of back end work to get ready 2. Not able to round up services/products to a quarter/half dollar/dollar. If I change the price to be an even number it loses the mark-up which is not ideal 3. Not able to add 2 inventory items to one product - have to create packages. This is confusing at cash out because team can see product, inventory and package. Hard to know which to choose. 4. The fact that inventory and service show when you have to create packages. #### Reasons for choosing Covetrus Pulse Suggestion from EverVet. They had other practice on it that liked it and they thought it would be a good fit. #### Reasons for switching to Covetrus Pulse To go paperless and be more efficient in our daily work flow --- ### You keep sending an email to fill this out, it's spam at this point - Overall rating: 3/5 - Reviewer: Carly H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's okay. I do like it over Cornerstone, our previous system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is easy to navigate and does allow for easier transfer or charges or histories should a mistake occur #### Cons IT DOESN'T ALLOW RAPPORT OR ANY OTHER COMMUNICATION WRITE BACKS INTO A PET'S HISTORY. What is the point of us using Rapport/Covetrus Comms if it doesn't reflect in the patient's history?? IT DOESN'T ALLOW ME TO LINK MULTIPLE ITEMS TO A SERVICE. Instead of making 500 packages I should be able to add linked items to my services. #### Reasons for switching to Covetrus Pulse Corporate chose to switch all clinics to Covetrus Pulse --- ### Good but not great - Overall rating: 3/5 - Reviewer: Samnatha W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I find it easy to learn, it's an upgrade as before we did not have a cloud base system but it also has a lot of kinks that could be fixed to have a smoother user experience. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Cloud based system, easy to learn how to use. #### Cons Payment processor, entire invoice system, how it takes so many clicks to finish a task. #### Reasons for choosing Covetrus Pulse Pricing/easy of application and use/set up #### Reasons for switching to Covetrus Pulse Vtech by 2iNova - Needed electronic records/cloud base software --- ### Practice Manager - Overall rating: 3/5 - Reviewer: Stacy T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the system is good and can be altered to each practice, but some things should be easier to navigate and not allow human error. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Can be very slow, and CCP plans don't function well #### Cons Wellness plan issues, email issues, visual alerts better #### Reasons for switching to Covetrus Pulse Went 100% paperless switching over to corporate software --- ### Pulse review - Overall rating: 2/5 - Reviewer: Robin Z. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We felt like we were oversold how great the system is. It was a nightmare switching from Avimark to Pulse. We switched 3 years ago and are still trying to figure things out in Pulse. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It's cloud based, and it can be accessed from anywhere #### Cons The reporting, the lack of training, lack of support and features (we have 3 clinics and I feel we should have been informed about going the Enterprise route) Some of the features they have access to would be great. We have to manually fix things and it is tedious and time consuming. #### Reasons for switching to Covetrus Pulse To move to a cloud based system away from having to have a server. --- ### Evet Pulse - Overall rating: 5/5 - Reviewer: Sam M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall we enjoy it and would love to see more features added #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros client search is easy to use and brings up our clients faster than other softwares #### Cons no mobile app for clinics which is a little bit of a hassle when our clinics are closed #### Reasons for switching to Covetrus Pulse evet was easier to use and not so complicated --- ### CCAH Review - Overall rating: 5/5 - Reviewer: Brook W. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been amazing this is the second practice that I have implemented pulse at. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of access and use. The reports features make my life a lot easier. My tech's also love how everything is much easier to access. #### Cons No access to an app feature yet. I think it would be amazing if there was an IOS app. #### Reasons for switching to Covetrus Pulse Cornerstone is outdated and not very user friendly for the younger generation coming into vet med. There is a lot more process and steps involved with cornerstone and it takes a lot of time for charting. --- ### Office Manager - Overall rating: 1/5 - Reviewer: Tina S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros The ability to utilize the software away from office #### Cons Not good software for boarding and grooming facilities. Too many steps. Not user friendly at all. I still cannot select more than one pet in a family for any services. You have to select each pet and make a reservation or grooming appointment. We are so busy and this is very time consuming. Really super unhappy that the integrated credit card service does not have a tip line on the terminal (I am not asking a person prior to running the cc if they want to tip). Your software was highly recommended by your sister comany Impromed. We used their software for 20 plus years - they have excellent software for boarding/grooming-you might take a look see at it for "enhancements". We were at the point where we had to buy a new server from Impromed and after talking to their sales team we felt like we should give Pulse a try. We regret not staying with Impromed. After all the time we have invested switching over we are sticking with Pulse because we've been told over and over the boarding module will be improved and that you are actively working on it. I am really beginning to wonder. So again, not a great review. You have the potential for sure but it's frustrating working with Pulse software. #### Reasons for switching to Covetrus Pulse because your sister company highly recommended your software --- ### Needs more veterinary intel. - Overall rating: 2/5 - Reviewer: Becca M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Don't love it. We will likely choose a different system in the future. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Like some of the hot bittons. Not much else. #### Cons Accounting aspect. Too many places to look for info. Like a labyrinth. Time stamp should be initials date, time in one. #### Reasons for switching to Covetrus Pulse Wanted a cloud based system. Thought this would be as user friendly. --- ### Pulse is okay for Cloud-based - Overall rating: 3/5 - Reviewer: Cinthia H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Being able to login from any location is nice. Working on setting up integration with Rapport for Telemed and client dashboard. These are benefits of cloud based.However, I cannot say these will be worth all of the extra time other things take. We will hang in there at least a year to see if as we get more used to it and improvements are made, things get more efficient. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Cloud based allows for more and potentially easier integrations. Task lists and whiteboard overall easy to use. Idexx lab integration good overall.During "go live" we had good access to help and useful information on what to expect (not so with an previous integration that we tried a year ago with another cloud based PIMS that we ended up aborting).Inventory overall seems to work well so far. #### Cons It is very "click heavy". Most things take multiple steps to get to. I had thought moving from Avimark to Pulse would make things more efficient and have not experienced that for most things. In fact most things take as many or often more steps than before. Record auditing is onerous for this reason. Information seems spread out, not well connected.Training was very basic, and I am not sure the trainers REALLY know the program well. We are having to figure out stuff on our own in some cases, or stumble across things. Not as visually efficient for helping find things as could be. #### Reasons for choosing Covetrus Pulse Appeared to be a more "mature" product and the demo appeared to have more efficiencies compared to the others. Don't know how it is in reality, as Pulse is not as efficient as we had thought it would be for us. #### Reasons for switching to Covetrus Pulse Looking for more versatility an client facing options. Also was looking for more efficient paper-light record keeping (this has not yet been realized). #### Vendor response We are grateful you took the time to review Covetrus Pulse as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. Replied December 2023 --- ### Pulse Review - Overall rating: 4/5 - Reviewer: Lauren H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We enjoy using Pulse day to day, but there are a lot of downfalls. Customer service responds quickly and is very helpful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros -Reports are amazing! Easy to view and excited that they can be exported to Excel/PDF-Inventory is great, just wish you could edit what you've "received"-Procedures are nice- love being able to create packages-All of the integrations! Antech, Rocket Pacs & rads, pharmacy/Rx fills #### Cons -Very difficult to make financial corrections (no "management code")-Can't access patient records when scheduling appointments-Slow even though our internet speed is great-Ongoing issues with the task list- Hasn't been corrected in almost 1 month-Estimates are doubling into the check out screen. Multiple charges as a result/carried over balances-Rx that were "1½" or included the ½ came over as "?" b/c the system didn't recognize it- not mentioned during training-Problem list disappeared for most patients-Patients were doubled on accounts- took a lot time to fix-Training was terrible for staff #### Reasons for choosing Covetrus Pulse MVP (our corporate sponsor) ultimately decided to. #### Reasons for switching to Covetrus Pulse Not cloud-based, poor reporting #### Vendor response Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. Replied December 2023 --- ### Covetrus Pulse - Overall rating: 4/5 - Reviewer: Sam S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Covetrus Pulse allows for multiple integrations that are of immense important to our practice. This streamlines our workflow. #### Cons Reporting is incredibly slow. I understand that most cloud based systems takes time to pull data however most of the time my reports time out. It is frustrating and time consuming. Also, since Covetrus has taken over from E-Vet, it has felt like there is a lot less support. I have had to leave messages and sometimes it takes a day or so to get back to me. When it was E-Vet, I was always able to get someone on the phone to resolve my issue right away. That being said, the staff with support is still knowledgeable but it feels like there is a lot less of them. #### Reasons for choosing Covetrus Pulse Covetrus pulse is much more user friendly and we heard bad reviews on Ezyvet. #### Reasons for switching to Covetrus Pulse We wanted a cloud based system #### Vendor response We are grateful you took the time to review Covetrus Pulse as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. Replied December 2023 --- ### Covetrus Pulse - Overall rating: 4/5 - Reviewer: Megan W. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ease of use - able to use anywhere you have internet. #### Cons The amount of errors still being worked out - most seem to resolve quickly. #### Reasons for choosing Covetrus Pulse Cost and cloud-based so no server needed --- ### Overall satisfied - Overall rating: 4/5 - Reviewer: Marissa D. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall very good. I have experienced very few issues and when there is one it’s usually quickly solved #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User friendly, straightforward, efficient #### Cons Does not integrate with certain other software we use #### Reasons for switching to Covetrus Pulse We wanted to implement cloud based software --- ### Pulse software system review - Overall rating: 1/5 - Reviewer: Ashley T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is not a very efficient system compared to others I’ve used in veterinary medicine. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros I’m not very impressed honestly. The best part about this software system is the IT department. They are excellent and extremely helpful with problem resolution. #### Cons Too many steps involved for simple things such as scheduling appointments for multiple pets in the same family. The system is extremely slow & crashes often. It takes too long to generate and send medical records, and many times the record has to be sent in segments several times. With Pulse, there’s no texting system built in so we have to use a different program for this. The process of filling or refilling prescriptions takes too long, and each medication has to be processed separately. --- ### Multiple issues, do not recommend - Overall rating: 3/5 - Reviewer: Catrina S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have a whole document about the items that I have issues with, so if you want more insight, let me know #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It's typically easy to navigate and has multiple ways to do things (which is good and bad) #### Cons The anesthesia form is very unsafe. Different ways of putting in drugs makes it more likely for people to make a calculation error. Allows inventory items to be added (both non-anesthetic drugs AND non-drug items like cones). --- ### So Disappointed - Overall rating: 2/5 - Reviewer: Deborah G. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. CSR are great. We always seem to stump them. I think it’s at its infancy and we are paying the price or R&D. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Integration with inventory but unfortunately that only happens if you ask for it and even then inventory item descriptions have to match up exactly or it doesn’t work. #### Cons So so so much clicking. Medical records need to be simpler. So many options to get to different aspects but can’t get there from all aspects of the medical records. #### Reasons for switching to Covetrus Pulse Needed cloud based software for Mobil practice #### Vendor response Thank you for sharing your experience with Covetrus Pulse. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. Replied December 2023 --- ### C grade but a good product compared to others on the market! - Overall rating: 3/5 - Reviewer: Christine P. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Cloud based and can be accessed from anywhere! #### Cons Challenges with scheduling appointments ... updates often make the day to day more challenging! #### Reasons for choosing Covetrus Pulse Doctor like the ability to work anywhere and have access to patient records! #### Vendor response We’re so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. Replied December 2023 --- ### Practice Manager - Overall rating: 3/5 - Reviewer: Stephanie G. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have learned how to make this product work for our practice #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Cloudbased program so we can access medical records from anywhere #### Cons A lot of steps and clicking; not the most veterinary focused software --- ### Overall, I'd highly recommend to other practices looking for a change - Overall rating: 4/5 - Reviewer: Robin J. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, very good. I would highly recommend to others. Aside from the software being a quality product, customer service is very good. It doesn't take long to reach someone for assistance and they always follow up to make sure everything is working properly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to learn and use, but also intuitive. Helps enable workflow efficiency and provides an easy to read platform when entering or viewing patient/client record info. #### Cons At times, the software runs slow and will time out. Mostly only happens when updates are being performed. #### Reasons for choosing Covetrus Pulse Hippo appeared very outdated and not intuitive enough for our needs. EzyVet didn't have all the capabilities (at the time) that eVet did. Customer service, in general, was also better amongst all options. #### Reasons for switching to Covetrus Pulse We have 3 locations, each running different softwares. We wanted all locations to run the same software, but in a way where it was easy for staff to do so. #### Vendor response Thanks for sharing your review with the veterinary community! Replied August 2021 --- ### Great for paperless practices - Overall rating: 5/5 - Reviewer: Daisy B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Great experience and safe client/patient data use. Wonderful interaction with IT staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We started with evetpractice and it has since evolved into Covetrus. Customer service is great and respond in a timely fashion. Updates are also great that are constantly being done to improve the system. Cloud based mean we can also access records anywhere and at any time. #### Cons I wish requests for updates or improvements were responded to to find out if it’s even a possibility to implement. There are some that would be simple changes that could help everyday employees with Covetrus use. The sign ins can be tedious but understand the importance for security. Also if we lose internet and being beach property occurs on occasion and we lose access to records. #### Vendor response We're so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! Replied June 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/veterinary/evetpractice-profile/reviews/?page=2) --- Covetrus Pulse Reviews, Pros and Cons - 2026 Software Advice