Hippo Manager software


25 reviews(4.0/5)
25 reviews(4.0/5)

Hippo Manager is a cloud-based veterinary practice management solution for small and midsize clinics, hospitals, specialists and independent contractors. Its main features include appointment scheduling, reporting, point of sale (POS), reminders, inventory and more.

Hippo Manager can manage all the clinic appointments with adding resources, use color coding for different type of appointments, modify appointment schedules and more. Its inventory management allows users to check on stock levels, add or remove quantities and track margins.  Users can send appointment reminders, SMS notifications, e-statements and other communications directly to customers.

Hippo Manager comes with an integrated POS system, which enables users to enter transactions, create invoices and accept payments. It can also manage coupons, discounts and gift cards and email receipts.

The solution can be accessed through any device with an internet connection. Hippo Manager charges on a per vet per month basis. The solution comes with the support of unlimited patients and users, unlimited date storage and unlimited customer support.

Supported Operating System(s):
Web browser (OS agnostic)

25 Reviews of Hippo Manager

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  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    July 2018

    Stepping out

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is an awesome ground floor vet software, and they work hard to update it to what is needed constantly. The price e is PERFECT, and the Cloud capability makes them even better!

    Cons

    Some of the needed updates are frustrating to work around, such as nesting items within 1 charge, refilling scripts and signing charts easily, but we know they will eventually be available!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo Manager Software, Hippo Manager

    July 2018

    We're so glad that you've acquired Hippo Manager as a software solutions provider that has a competitive price point, is simple to use and increases efficiencies, at your practice. We DO work very hard at constantly upgrading and updating our software to exceed industry standards and our veterinary practice partners expectations. Some of the small frustrations you've listed will actually be updated and refreshed very soon in mid-late 2018! We're looking forward to sharing our continued improvements with you and appreciate your partnership, business, and time it took to provide feedback.

  • Kimberly from Graceful Departure Pet Center

    June 2018

    I havent had too much experience with Hippo yet but it seems to be an easy system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy client access, you just need to make sure your on that patient. Love the easy and large icons!
    Also like that there is a bar that has tabs to click on making it easy for the management etc tabs. Like that the vaccine chart is so easily accessable

    Cons

    Not sure yet. I wish there was an anesthetic monitor chart, if there is on I havent found it yet. Do I need to create one?

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo Manager Software, Hippo Manager

    June 2018

    Kimberley, we truly appreciate you taking the time to give feedback to veterinary professionals in our industry so that we can find our best fits with other practice partners! We try to make everything about our software accessible and low on clicks, we're always working to improve big and small areas that see the greatest ROI for our users! We will have our training team reach out to you regarding charts, customizing charts is a big part of the flexibility of our software and we're excited to show you more!

  • Keri from Mule Mountain Animal Hospital

    Number of employees: 2-10 employees

    June 2018

    So far all has been pretty Pleasant

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    So far I'm further educating myself within the software but I am learning and intrigued

    Pros

    What I like most about the software is that there is a vast variety of things that can be done meaning that there is plenty of resources and areas that can be utilized within this program. To wear everything or a lot of our information can just be contained or stored in one area.

    Cons

    I don't like that we can't add or subtract things on our own that we have to contact hippo to do so. Such as wanting to add our own soap forms or our own euthanasia forms it doesn't give us the option to do so or to edit such forms to our own liking. They also say that they're supposed to be less clicking done of the mouse in this program but it appears to me that there is more or a lot of unnecessary clicking needing to be done.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo Manager Software, Hippo Manager

    June 2018

    Hi Keri, Thanks so much for your review and taking the time to give us your feedback. There are so many resources and built-in features to our software, that's why we offer unlimited training and support to try to make sure you're utilizing all the areas that are applicable to your job and practice needs. With every software update, we are working to reduce your clicks in Hippo Manager, we're careful to balance familiar veterinary workflows in software with streamlined processes so that we can deliver a product that meets expectations of many. We're focused on efficient software that's easy to use and simple to learn so, our training department will be reaching out to you to discover anything we can assist with to help you get the most out of Hippo Manager! Thanks again!

  • Jose Armando from Cruz Veterinary Services, Fajardo PR

    June 2018

    Our staff love to work with Hippo!! Is easy to use and have great functionalities. Recommended!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy to use and have a great customer support team that are willing to help. Once I asked for a customized rabies certificate and they didi it for our clinic!! Try it! It is a very good software that will satisfied your needs because always are creating new features to make your work easy and complete. And the most important thing for me is that is user friendly!!

    Cons

    For me the time I have to waste writing with limited typing skills. We will try the new voice recognition system very soon !!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo Manager Software, Hippo Manager

    June 2018

    Dr. Cruz, We've been thrilled to have you grow alongside us and we're so glad we're satisfying your needs to help you deliver that top-notch patient care that you do, in Fajardo! We are always updating and adding new features and we're so glad to hear that you're taking advantage of them. We're so glad you're a part of our Hippo Herd and we're excited for the growth yet to come!

  • Mary from Marila Veterinary Clinic

    Number of employees: 2-10 employees

    June 2018

    Good decision to change to this software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Money savings and good support included

    Pros

    Easy to learn and use. Support is excellent and included in price . Works with client to resolve problems . Exact opposite of previous support where it was$$$$$ to even say hello to support .

    Cons

    There are some features missing . Combining multiple patients is hard . Templates are not as variable as I wanted . Although not hard the rads and ultrasounds have to be added separately . Small price to pay for good support

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo Manager Software, Hippo Manager

    June 2018

    So good to hear from you Mary! Your comments are so valuable and we really appreciate that you've let us know that we're able to deliver on a promise that includes high satisfaction unlimited support and training for one subscription price per month, per vet! We'll be sure to have someone from our customer service team reach out to you regarding templates and combining patients to see how we can help there. Great to have you on board and we're looking forward to growing with you!

  • Tobe from Dr. Tobe Singleton Veterinary Services

    May 2018

    Pretty easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's not Cornerstone or Avimark or Impromed- I like using something that no one else has and don't have to compare to it.

    Cons

    Not happy about how it's not tab friendly or ease of entering inventory. Still new to it and haven't been fully prepared to be using it as much as I've needed or should use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo Manager Software, Hippo Manager

    June 2018

    Dr. Singleton, Thank you letting us know why you like our software, we set ourselves apart from server based as well as other cloud competitors by being easy to use and simple to learn, complimented by our fresh, intuitive interface! We'll be sure to have our training team reach out to you to make sure you're getting to use all the features inside Hippo Manager as you continue to get to know the software. Great to have you part of our Hippo Herd!

  • Marie from Woodstock

    Number of employees: 2-10 employees

    May 2018

    Hippo is a great software and very easy to learn and use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were able to go from mixed paper and digital records to all digital. Saves tons of time.

    Pros

    My favorite part about hippo software is how easy it is to learn. Also I love how it is cloud based.

    Cons

    Things I don't like about hippo is that you can not edit the forms provided on the system. For example the dental chars you have to print them and scan them back in. I also do not like how you can merge duplicate owners and duplicate patients.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo Manager Software, Hippo Manager

    June 2018

    Hi Marie, Thank you for taking the time to complete your review and provide valuable feedback to our team here at Hippo Manager. We're so glad we're accomplishing our goals to provide easy to use and simple to learn cloud veterinary software. We will have our support team reach out to you asap and get your duplicates taken care of. Be sure to take advantage of our unlimited support and training anytime when you run into any issues. We appreciate your partnership, thanks for being part of our Hippo Herd!

  • Amanda from Comforts of Home

    Number of employees: 1 employee

    May 2018

    Great option for mobile vet

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Portability, integrated records/reminders/meds/invoices.

    Pros

    I was first attracted to their customization and that, since it was cloud-based, it was very mobile, and compatible with my tablet. What I truly love and value beyond words is their customer service - when I have questions, they are quick to provide help and remedies; when I needed basic help, I knew I could call but found the video tutorials and quick help section were usually sufficient. Thanks to the ease of use and customer service, I went from paper records to full digital functionality within 2 months.

    Cons

    Anything I haven't liked, customer service has worked to find a solution. I know record autosave and one-click email of certificates and summaries is on the horizon.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo Manager Software, Hippo Manager

    June 2018

    Hi Dr. Pike! We love that you're taking Hippo Manager out in the field and enjoying the customizable features inside the software. We're proud of our customer service and support team and are thrilled to hear that we've delivered on our promise of excellent customer service. We offer many ways to take advantage of our unlimited support and training and are always updating our self-paced learning videos as well as our software features. YES! We've already added chart autosaving to Hippo Manager since you've written this review. :) Looking forward to continuing to grow with you, so happy to hear we've been a part of you moving totally paperless with Hippo Manager!

  • Kym from Snobby Pets Vet

    April 2018

    I really like Hippo and am happy with the software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Price competative and great features, haven't experienced much down time with software, development is ongoing which is great and I'm happy to pay extra for more features.

    Cons

    It's got a few issues with layout for Australian users..... addresses, phone numbers etc. my google calendar is not working and has been intermmittently addressed and not resolved it would make a huge difference to my daily scheduling. It does have huge potential in the Australian market but needs a few tiny tweaks.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Hippo Manager Software, Hippo Manager

    June 2018

    Kim, Thank you for your honest review on how we can better serve our Australian practice partners. We will absolutely work on these features as we continue to evolve and grow our product for the US and global market. Development is ongoing and we've added stronger functionality to built-in features versus "frankenstein-ing" our software with tons of integrations. We're focused on building the basics of practice management, better, with stronger core functionality and we're glad you're happy with the outcome of this goal as we move forward.

  • Candyce from Domestic Animal Wellness Center

    Number of employees: 2-10 employees

    April 2018

    We have been very happy with our transition to Hippo.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of record keeping

    Pros

    The software is easy to use. Any questions we've had have been quickly answered by tech support, and they are always willing to work with us to customize our software to our needs.

    Cons

    Some functions are odd or don't seem logical, but when brought to their attention they are quick to address it or say they are working on a change to the process.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Peggy from Animal General

    Specialty: Small animal

    Number of employees: 11-50 employees

    February 2018

    This is my second review and things have only gotten marginally better.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    There is very little to be excited about with the Hippo Manager System. Cute logo and can be accessed by phone.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jennifer from Tyler Junior College

    November 2017

    Easy to use and looks nice.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use. I can easily get to where I need to be on a page without going in circles. Also easy to customize.

    Cons

    Only functions with google chrome. I like firefox and had to download google chrome to get it to work.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hippo Manager Software, Hippo Manager

    November 2017

    Thanks for your review, Jennifer. We work very hard at making sure we've developed a practice management software that's simple, efficient and affordable. Hippo Manager works best with Google Chrome AND Safari on mobile Apple devices, We love that you've been able to customize it for your needs at Tyler Junior College!

  • Susan from Hoof and Paw Veterinary Acupuncture Services

    November 2017

    I have no regrets signing up with Hippo. I have found it easy to use with great features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer support for Hippo is as great as I could ask for. Questions are answered usually within hours if not minutes! Changes are made promptly as well. It is easy to figure out and use. I haven't even begun to use all of its features!

    Cons

    I wish there was a way to attach electronic files to the patient files and it would be nice to send messages to the clients right from the program. Having it save automatically would be nice too, but I have learned to do that fairly quickly!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Laura from Eye Clinic for Animals of Puget Sound

    Number of employees: 2-10 employees

    October 2017

    So far it has been a good experience. Customer support is great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is very easy to set up a client in Hippo. Even the doctor can do it! Recording notes and attaching files is super easy as well. The benefit is that its fast to accomplish these things. Less steps than our other software.

    Pros

    easy to use. Attaching our medical letters in Hippo is much easier than our past software. I like the email ability for invoices and estimates.

    Cons

    We are a specialty clinic so we need more flexibility. I have already spoken to customer support regarding expanding on estimate note space and the ability to have a separate sections to put all our referring veterinarians in.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Anna from Sandy Paws Mobile Veterinary Services

    Number of employees: 1 employee

    September 2017

    Working with the customer service reps has been wonderful. They have addressed my needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was able to hit the ground running with this software with my new mobile practice. There was some initial set up that took time, but overall it was very easy to implement. There are always links to iron out and I am still learning, but overall it is a good product for what I need.

    Pros

    Ease of use on the road. As a mobile vet it gives me all of the important features that I need. Managing reminders, attaching previous records to the patient. Having a patient view to view allergies, vaccines, visits. The scheduler can be customized to how long a visit will be from 15 minute increments to 60 minute increments plus. Having a very receptive support team to help trouble shoot problems. My contact was always willing to help not only though email but also conference calls to see where we were struggling.

    Cons

    As will all software packages there is always room for improvement. I would like to be able to print one sheet of vaccine and preventative care reminders (useful for boarding facilities and groomers), it can be a little slow to load in sometimes, entering item kits is not intuitive but a great idea for items that can have multiple reminders such as the vaccines. The mobile interface with my phone needs improvement. Documents do not automatically open, they have to be downloaded to the device you are working on.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hippo Manager Software, Hippo Manager

    October 2017

    I know Clay followed up immediately after receiving the review but we wanted to to also follow up here. Thank you for taking the time to review our software. We appreciate the kind words and we appreciate the constructive criticism. We can address some of your immediate concerns. One sheet of vaccine and preventative care reminders - Under your Client Forms widget you can print off the Check-in Sheet and it will contain all of the information you are looking for. You can change your browser settings so the attachments automatically open by using the following instructions. https://support.google.com/chrome/answer/6213030?hl=en Thanks!

  • Lisa from Meadowlawn animal services

    Number of employees: 11-50 employees

    August 2017

    Only been using for a month, but is not user friendy. To many steps to do simple things. Confusing!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    None, there is no way this was made for vet offices.

    Pros

    Ummmm, let's see......the receipts are pretty when they print. That's about it. I really don't think this was made for the veterinary field.

    Cons

    Very confusing, can't do simple things like delete deceased pets, or pets the owner no longer has. There is no way to print patient labels. I still don't know how to read the schedule, make an appt, or even check to see how busy we will be that day. I feel like our clients are not getting the service that they deserve because the computer system takes so long to understand. I know we've only had for 1 month, but this is rediculous. I would rather use the old system we had, and it had problems, but not like this. This is simply not a vet friendly system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hippo Manager Software, Hippo Manager

    October 2017

    Lisa, We have enjoyed working with you and your team over the last couple of months to address each of your concerns, and feel like your experience with Hippo has improved greatly since this posting. I hope that you have found each of our one of our one on one and group trainings and customer service to be helpful and responsive to your needs, and please let us know what additional services you may need to be 100% satisfied. Our last four releases included solutions designed to specifically address some of the suggestions you brought to us, and we are always glad to get veterinarian, vet tech and office manager insights to help us continually improve our product designed exclusively for veterinary practices. We love having you as a customer and look forward to continuing to work with you. Thanks, Sam Razor, CEO

  • Jyoti from Geweke Hospitality

    Number of employees: 51-200 employees

    June 2017

    This program helps in keeping a log on the time spent on performing maintenance.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tracking maintenance jobs, time taken to resolve/repair.

    Pros

    We are able to track how much time it took from the time we got the maint. request until it was completed.

    Cons

    Initially the program was a little hard to grasp but now utilizing it has become easier for our maint team.

    Review Source: Capterra
  • John from Valley Veterinary Hospital

    May 2017

    Overall, I'm pleased.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Truly paperless, ease of access - I've written records from my tablet while getting an oil change. Value.

    Cons

    I would like it to be a little more streamlined switching from patient to patient. I have an large exotics caseload and I can't enter all the species I need.

    Review Source: Capterra
  • Josh from Animal Care Hospital

    Number of employees: 2-10 employees

    April 2017

    Good product that will continue to get improve.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our clinic is in the second month of using Hippo manager and so far we are pleased with the program. We are a high volume mixed animal practice that is 90% walk-in based, so our needs are different than most other clinics. We are very impressed with the support that Hippo offers and the ability to customize the program for our needs. The company even sent someone to our practice to observe how we work, so that they can better customize the software for us. Customer support takes all suggestions seriously and is continually trying to improve their product. Overall this is a great program to have.

    Pros

    Customization

    Cons

    Very mouse dependent

    Review Source: Capterra
  • Chase from Ridgeline Large Animal

    Number of employees: 1 employee

    April 2017

    Great for equine mobile practice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have a mobile equine practice where it is very important to have a software package that works easily and quickly. Hippo Manager has proven to to meet and even exceed my needs for delivering top quality care at the farm. The screens are intuitive and easy to get through. Having the main patient screen being the center of the program allows you to access everything you would ever need about that patient without having to search around. Also, I like that Hippo Manager is a cloud based system. It has allowed me to either use a computer to run the program on the farm, or even my cell phone. (the screen is small but it still works great). Overall, I would highly recommend Hippo Manager software to any mobile veterinarian.

    Pros

    Ease of use, accessability

    Cons

    Invoices are not also mailed to me, just to the client.

    Review Source: Capterra
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