Hippo Manager is a cloud-based veterinary practice management solution for small and midsize clinics, hospitals, specialists and independent contractors. Its main features include appointment scheduling, reporting, point of sale (POS), reminders, inventory and more.

Hippo Manager can manage all the clinic appointments with adding resources, use color coding for different type of appointments, modify appointment schedules and more. Its inventory management allows users to check on stock levels, add or remove quantities and track margins.  Users can send appointment reminders, SMS notifications, e-statements and other communications directly to customers.

Hippo Manager comes with an integrated POS system, which enables users to enter transactions, create invoices and accept payments. It can also manage coupons, discounts and gift cards and email receipts.

The solution can be accessed through any device with an internet connection. Hippo Manager charges on a per vet per month basis. The solution comes with the support of unlimited patients and users, unlimited date storage and unlimited customer support.



26 Reviews of Hippo Manager

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 26 reviews

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Fantastic Software. Can't believe I stuck with the old for so long

The team has been great from a support perspective . My life has been made easier by this software.

Pros

Love that it is mobile enabled. It works where I work

Cons

Had to learn a new system, but overall its simple and intuitive

Response from Hippo Manager Software of Hippo Manager

Replied October 2018

"My life has been made easier by this software" is exactly what we are developing Hippo Manager for! We love to hear that our mobility and intuitive design has aided you in practicing veterinary medicine and delivering excellent patient care. Learning a new system is always challenging, but our training and support team are there to help at every step. We appreciate your business!

July 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Stepping out

Pros

This is an awesome ground floor vet software, and they work hard to update it to what is needed constantly. The price e is PERFECT, and the Cloud capability makes them even better!

Cons

Some of the needed updates are frustrating to work around, such as nesting items within 1 charge, refilling scripts and signing charts easily, but we know they will eventually be available!

Response from Hippo Manager Software of Hippo Manager

Replied July 2018

We're so glad that you've acquired Hippo Manager as a software solutions provider that has a competitive price point, is simple to use and increases efficiencies, at your practice. We DO work very hard at constantly upgrading and updating our software to exceed industry standards and our veterinary practice partners expectations. Some of the small frustrations you've listed will actually be updated and refreshed very soon in mid-late 2018! We're looking forward to sharing our continued improvements with you and appreciate your partnership, business, and time it took to provide feedback.

June 2018

Kimberly from Graceful Departure Pet Center

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

I havent had too much experience with Hippo yet but it seems to be an easy system.

Pros

easy client access, you just need to make sure your on that patient. Love the easy and large icons!
Also like that there is a bar that has tabs to click on making it easy for the management etc tabs. Like that the vaccine chart is so easily accessable

Cons

Not sure yet. I wish there was an anesthetic monitor chart, if there is on I havent found it yet. Do I need to create one?

Response from Hippo Manager Software of Hippo Manager

Replied June 2018

Kimberley, we truly appreciate you taking the time to give feedback to veterinary professionals in our industry so that we can find our best fits with other practice partners! We try to make everything about our software accessible and low on clicks, we're always working to improve big and small areas that see the greatest ROI for our users! We will have our training team reach out to you regarding charts, customizing charts is a big part of the flexibility of our software and we're excited to show you more!

June 2018

Keri from Mule Mountain Animal Hospital

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

So far all has been pretty Pleasant

So far I'm further educating myself within the software but I am learning and intrigued

Pros

What I like most about the software is that there is a vast variety of things that can be done meaning that there is plenty of resources and areas that can be utilized within this program. To wear everything or a lot of our information can just be contained or stored in one area.

Cons

I don't like that we can't add or subtract things on our own that we have to contact hippo to do so. Such as wanting to add our own soap forms or our own euthanasia forms it doesn't give us the option to do so or to edit such forms to our own liking. They also say that they're supposed to be less clicking done of the mouse in this program but it appears to me that there is more or a lot of unnecessary clicking needing to be done.

Response from Hippo Manager Software of Hippo Manager

Replied June 2018

Hi Keri, Thanks so much for your review and taking the time to give us your feedback. There are so many resources and built-in features to our software, that's why we offer unlimited training and support to try to make sure you're utilizing all the areas that are applicable to your job and practice needs. With every software update, we are working to reduce your clicks in Hippo Manager, we're careful to balance familiar veterinary workflows in software with streamlined processes so that we can deliver a product that meets expectations of many. We're focused on efficient software that's easy to use and simple to learn so, our training department will be reaching out to you to discover anything we can assist with to help you get the most out of Hippo Manager! Thanks again!

June 2018

Jose Armando from Cruz Veterinary Services, Fajardo PR

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Our staff love to work with Hippo!! Is easy to use and have great functionalities. Recommended!

Pros

The software is easy to use and have a great customer support team that are willing to help. Once I asked for a customized rabies certificate and they didi it for our clinic!! Try it! It is a very good software that will satisfied your needs because always are creating new features to make your work easy and complete. And the most important thing for me is that is user friendly!!

Cons

For me the time I have to waste writing with limited typing skills. We will try the new voice recognition system very soon !!

Response from Hippo Manager Software of Hippo Manager

Replied June 2018

Dr. Cruz, We've been thrilled to have you grow alongside us and we're so glad we're satisfying your needs to help you deliver that top-notch patient care that you do, in Fajardo! We are always updating and adding new features and we're so glad to hear that you're taking advantage of them. We're so glad you're a part of our Hippo Herd and we're excited for the growth yet to come!

June 2018

Mary from Marila Veterinary Clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2018

Good decision to change to this software

Money savings and good support included

Pros

Easy to learn and use. Support is excellent and included in price . Works with client to resolve problems . Exact opposite of previous support where it was$$$$$ to even say hello to support .

Cons

There are some features missing . Combining multiple patients is hard . Templates are not as variable as I wanted . Although not hard the rads and ultrasounds have to be added separately . Small price to pay for good support

Response from Hippo Manager Software of Hippo Manager

Replied June 2018

So good to hear from you Mary! Your comments are so valuable and we really appreciate that you've let us know that we're able to deliver on a promise that includes high satisfaction unlimited support and training for one subscription price per month, per vet! We'll be sure to have someone from our customer service team reach out to you regarding templates and combining patients to see how we can help there. Great to have you on board and we're looking forward to growing with you!

May 2018

Tobe from Dr. Tobe Singleton Veterinary Services

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Pretty easy to use

Pros

It's not Cornerstone or Avimark or Impromed- I like using something that no one else has and don't have to compare to it.

Cons

Not happy about how it's not tab friendly or ease of entering inventory. Still new to it and haven't been fully prepared to be using it as much as I've needed or should use.

Response from Hippo Manager Software of Hippo Manager

Replied June 2018

Dr. Singleton, Thank you letting us know why you like our software, we set ourselves apart from server based as well as other cloud competitors by being easy to use and simple to learn, complimented by our fresh, intuitive interface! We'll be sure to have our training team reach out to you to make sure you're getting to use all the features inside Hippo Manager as you continue to get to know the software. Great to have you part of our Hippo Herd!

May 2018

Marie from Woodstock

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

May 2018

Hippo is a great software and very easy to learn and use!

We were able to go from mixed paper and digital records to all digital. Saves tons of time.

Pros

My favorite part about hippo software is how easy it is to learn. Also I love how it is cloud based.

Cons

Things I don't like about hippo is that you can not edit the forms provided on the system. For example the dental chars you have to print them and scan them back in. I also do not like how you can merge duplicate owners and duplicate patients.

Response from Hippo Manager Software of Hippo Manager

Replied June 2018

Hi Marie, Thank you for taking the time to complete your review and provide valuable feedback to our team here at Hippo Manager. We're so glad we're accomplishing our goals to provide easy to use and simple to learn cloud veterinary software. We will have our support team reach out to you asap and get your duplicates taken care of. Be sure to take advantage of our unlimited support and training anytime when you run into any issues. We appreciate your partnership, thanks for being part of our Hippo Herd!

May 2018

Amanda from Comforts of Home

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Great option for mobile vet

Portability, integrated records/reminders/meds/invoices.

Pros

I was first attracted to their customization and that, since it was cloud-based, it was very mobile, and compatible with my tablet. What I truly love and value beyond words is their customer service - when I have questions, they are quick to provide help and remedies; when I needed basic help, I knew I could call but found the video tutorials and quick help section were usually sufficient. Thanks to the ease of use and customer service, I went from paper records to full digital functionality within 2 months.

Cons

Anything I haven't liked, customer service has worked to find a solution. I know record autosave and one-click email of certificates and summaries is on the horizon.

Response from Hippo Manager Software of Hippo Manager

Replied June 2018

Hi Dr. Pike! We love that you're taking Hippo Manager out in the field and enjoying the customizable features inside the software. We're proud of our customer service and support team and are thrilled to hear that we've delivered on our promise of excellent customer service. We offer many ways to take advantage of our unlimited support and training and are always updating our self-paced learning videos as well as our software features. YES! We've already added chart autosaving to Hippo Manager since you've written this review. :) Looking forward to continuing to grow with you, so happy to hear we've been a part of you moving totally paperless with Hippo Manager!

April 2018

Kym from Snobby Pets Vet

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

April 2018

I really like Hippo and am happy with the software

Pros

Price competative and great features, haven't experienced much down time with software, development is ongoing which is great and I'm happy to pay extra for more features.

Cons

It's got a few issues with layout for Australian users..... addresses, phone numbers etc. my google calendar is not working and has been intermmittently addressed and not resolved it would make a huge difference to my daily scheduling. It does have huge potential in the Australian market but needs a few tiny tweaks.

Response from Hippo Manager Software of Hippo Manager

Replied June 2018

Kim, Thank you for your honest review on how we can better serve our Australian practice partners. We will absolutely work on these features as we continue to evolve and grow our product for the US and global market. Development is ongoing and we've added stronger functionality to built-in features versus "frankenstein-ing" our software with tons of integrations. We're focused on building the basics of practice management, better, with stronger core functionality and we're glad you're happy with the outcome of this goal as we move forward.

April 2018

Candyce from Domestic Animal Wellness Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

We have been very happy with our transition to Hippo.

Ease of record keeping

Pros

The software is easy to use. Any questions we've had have been quickly answered by tech support, and they are always willing to work with us to customize our software to our needs.

Cons

Some functions are odd or don't seem logical, but when brought to their attention they are quick to address it or say they are working on a change to the process.

February 2018

Peggy from Animal General

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Customer support

1 of 5

Functionality

2 of 5

February 2018

This is my second review and things have only gotten marginally better.

Pros

There is very little to be excited about with the Hippo Manager System. Cute logo and can be accessed by phone.

November 2017

Jennifer from Tyler Junior College

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Easy to use and looks nice.

Pros

Ease of use. I can easily get to where I need to be on a page without going in circles. Also easy to customize.

Cons

Only functions with google chrome. I like firefox and had to download google chrome to get it to work.

Response from Hippo Manager Software of Hippo Manager

Replied November 2017

Thanks for your review, Jennifer. We work very hard at making sure we've developed a practice management software that's simple, efficient and affordable. Hippo Manager works best with Google Chrome AND Safari on mobile Apple devices, We love that you've been able to customize it for your needs at Tyler Junior College!

November 2017

Susan from Hoof and Paw Veterinary Acupuncture Services

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

I have no regrets signing up with Hippo. I have found it easy to use with great features

Pros

The customer support for Hippo is as great as I could ask for. Questions are answered usually within hours if not minutes! Changes are made promptly as well. It is easy to figure out and use. I haven't even begun to use all of its features!

Cons

I wish there was a way to attach electronic files to the patient files and it would be nice to send messages to the clients right from the program. Having it save automatically would be nice too, but I have learned to do that fairly quickly!

October 2017

Laura from Eye Clinic for Animals of Puget Sound

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

So far it has been a good experience. Customer support is great.

It is very easy to set up a client in Hippo. Even the doctor can do it! Recording notes and attaching files is super easy as well. The benefit is that its fast to accomplish these things. Less steps than our other software.

Pros

easy to use. Attaching our medical letters in Hippo is much easier than our past software. I like the email ability for invoices and estimates.

Cons

We are a specialty clinic so we need more flexibility. I have already spoken to customer support regarding expanding on estimate note space and the ability to have a separate sections to put all our referring veterinarians in.

September 2017

Anna from Sandy Paws Mobile Veterinary Services

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2017

Working with the customer service reps has been wonderful. They have addressed my needs.

I was able to hit the ground running with this software with my new mobile practice. There was some initial set up that took time, but overall it was very easy to implement. There are always links to iron out and I am still learning, but overall it is a good product for what I need.

Pros

Ease of use on the road. As a mobile vet it gives me all of the important features that I need. Managing reminders, attaching previous records to the patient. Having a patient view to view allergies, vaccines, visits. The scheduler can be customized to how long a visit will be from 15 minute increments to 60 minute increments plus. Having a very receptive support team to help trouble shoot problems. My contact was always willing to help not only though email but also conference calls to see where we were struggling.

Cons

As will all software packages there is always room for improvement. I would like to be able to print one sheet of vaccine and preventative care reminders (useful for boarding facilities and groomers), it can be a little slow to load in sometimes, entering item kits is not intuitive but a great idea for items that can have multiple reminders such as the vaccines. The mobile interface with my phone needs improvement. Documents do not automatically open, they have to be downloaded to the device you are working on.

Response from Hippo Manager Software of Hippo Manager

Replied October 2017

I know Clay followed up immediately after receiving the review but we wanted to to also follow up here. Thank you for taking the time to review our software. We appreciate the kind words and we appreciate the constructive criticism. We can address some of your immediate concerns. One sheet of vaccine and preventative care reminders - Under your Client Forms widget you can print off the Check-in Sheet and it will contain all of the information you are looking for. You can change your browser settings so the attachments automatically open by using the following instructions. https://support.google.com/chrome/answer/6213030?hl=en Thanks!

August 2017

Lisa from Meadowlawn animal services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

2 of 5

August 2017

Only been using for a month, but is not user friendy. To many steps to do simple things. Confusing!

None, there is no way this was made for vet offices.

Pros

Ummmm, let's see......the receipts are pretty when they print. That's about it. I really don't think this was made for the veterinary field.

Cons

Very confusing, can't do simple things like delete deceased pets, or pets the owner no longer has. There is no way to print patient labels. I still don't know how to read the schedule, make an appt, or even check to see how busy we will be that day. I feel like our clients are not getting the service that they deserve because the computer system takes so long to understand. I know we've only had for 1 month, but this is rediculous. I would rather use the old system we had, and it had problems, but not like this. This is simply not a vet friendly system.

Response from Hippo Manager Software of Hippo Manager

Replied October 2017

Lisa, We have enjoyed working with you and your team over the last couple of months to address each of your concerns, and feel like your experience with Hippo has improved greatly since this posting. I hope that you have found each of our one of our one on one and group trainings and customer service to be helpful and responsive to your needs, and please let us know what additional services you may need to be 100% satisfied. Our last four releases included solutions designed to specifically address some of the suggestions you brought to us, and we are always glad to get veterinarian, vet tech and office manager insights to help us continually improve our product designed exclusively for veterinary practices. We love having you as a customer and look forward to continuing to work with you. Thanks, Sam Razor, CEO

June 2017

Jyoti from Geweke Hospitality

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2017

This program helps in keeping a log on the time spent on performing maintenance.

Tracking maintenance jobs, time taken to resolve/repair.

Pros

We are able to track how much time it took from the time we got the maint. request until it was completed.

Cons

Initially the program was a little hard to grasp but now utilizing it has become easier for our maint team.

May 2017

John from Valley Veterinary Hospital

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2017

Overall, I'm pleased.

Pros

Truly paperless, ease of access - I've written records from my tablet while getting an oil change. Value.

Cons

I would like it to be a little more streamlined switching from patient to patient. I have an large exotics caseload and I can't enter all the species I need.

April 2017

Josh from Animal Care Hospital

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Good product that will continue to get improve.

Our clinic is in the second month of using Hippo manager and so far we are pleased with the program. We are a high volume mixed animal practice that is 90% walk-in based, so our needs are different than most other clinics. We are very impressed with the support that Hippo offers and the ability to customize the program for our needs. The company even sent someone to our practice to observe how we work, so that they can better customize the software for us. Customer support takes all suggestions seriously and is continually trying to improve their product. Overall this is a great program to have.

Pros

Customization

Cons

Very mouse dependent