Hippo Manager
Hippo Manager
About Hippo Manager
Hippo Manager is a cloud-based veterinary practice management solution for small and midsize clinics, hospitals, specialists and independent contractors. Its main features include appointment scheduling, reporting, point of sale (POS), reminders, inventory and more.
Hippo Manager can manage all the clinic appointments with adding resources, use color coding for different type of appointments, modify appointment schedules and more. Its inventory management allows users to check on stock levels, add or remove quantities and track margins. Users can send appointment reminders, SMS notifications, e-statements and other communications directly to customers.
Hippo Manager comes with an integrated POS system, which enables users to enter transactions, create invoice...
Hippo Manager Pricing
Free trial, no credit card required. $119 per vet, per month. No charge for all other users. Subscription includes unlimited training, support, data storage, patients and additional users.
Starting price:
$119.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Hippo Manager
1 - 5 of 127 Reviews
Christy
Veterinary, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Hippo review
We have had good experience...we were not previously computerized and this was a pretty good intro. We don't use all the features available but hope to someday.
PROSIt is pretty easy to invoice patients and tech support has been helpful
CONSWe have glitches sometimes with link with credit card processing.
Reason for choosing Hippo Manager
Cost effective for our small practice
Vendor Response
Hi, Dr. Nicely, We're so happy to be your chosen software as you moved into a computerized veterinary practice and cloud software. Hippo Manager is robust and full of features that are ready to grow with practices of every size! When you're ready to take advantage of all that Hippo Manager has to offer, all users receive 100% free and unlimited customer service and training so veterinary professionals can be ready to take the next step in business and patient care on their terms. We apologize that there's been some glitches with credit card processing, we've recently completed an upgrade which will eliminate these occurrences. As always, any issues that you encounter, please take advantage of our unlimited customer service and support so that we can resolve the question at hand as quickly as possible for you!
Replied October 2019
Elaine
Veterinary, 11-50 employees
Used daily for less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Overall Fantastic Program
Everyone in the Clinic is able to access the software program and put in their notes without us having to purchase multiple licenses. We only have one Veterinarian, but with our former software program, we had to purchase a license for each computer it was used on.
PROSAccessibility - I love that people can access it from their phone, tablet, home, etc. Customer Support - The fact that we do not have to pay extra for customer support is a huge plus. In addition, Customer Support is knowledgeable and prompt. Details - The Veterinarian's can put more details in their SOAPs than what they could with our former program.
CONSHaving to learn new ways to do what we did in our former software. I have found that in Hippo we are able to do everything we did in our former software, it is just done a little differently.
Reason for choosing Hippo Manager
Hippo is located in the United States. Hippo has a Help Manual. The demo we sat in was great. Hippo's Customer Service is beyond reproach. Anytime we ask for guidance, etc., we get a prompt response.
Reasons for switching to Hippo Manager
Cost, customer support, problems with former program not working.
Vendor Response
Hi Elaine, We're so glad you've made the switch to Hippo Manager. Our support team is poised to help practices such as yours, make the switch and shorten the learning curve. Learning a different way to do the same things is challenging when switching any software, not just veterinary PiMS. That's why we offer support and training on an unlimited basis as everyone has different learning needs. We think that complicating pricing or linking pricing to licenses and then additional charges are not ideal for busy veterinary clinics. That's why we only charge per vet per month and never any upcharges or surprise billing for accessing your secure account on any device from anywhere. We appreciate your feedback and thank you for being a valued member of the Hippo Herd!
Replied September 2019
Leigh
Veterinary, 2-10 employees
Used daily for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Tracking taxes needs to be fixed before you consider this software
Until it gets its ability to track taxes fixed, this software is going to set you up for trouble with the CRA. I have 2 taxes, RST (provincial sales tax) and GST. The report that keeps track of how much of each we have collected has broken 3 times in the 8 months we have been using the software. Currently it is listing the 2 taxes separate on the invoices, as it should, but it is lumping the total of both taxes together when I run the end-of-day reports. I am going to have to go through and print off every single invoice from the past month and enter it into Excel. If you want to use it for billing, this software is a liability until this issue is fixed.
PROSMedical records are straight-forward. To-do-list allows me to find all the medical records I need to finish from the day, which is great for me. Ability to store documents (labwork, previous files) and radiographs is nice.
CONSIt seems to be completely incapable of keeping track of how much tax my practice has collected
Reason for choosing Hippo Manager
Cost, recommendation of a colleague, looked good on the demonstration, and it could handle 2 taxes
Reasons for switching to Hippo Manager
So that PST and RST would show as separate lines on the invoices
Vendor Response
Hi Leigh, We appreciate you taking the time to provide feedback about Hippo Manager. Regarding the tax area, taxes are accurately tracked in the Balance Sheet and with an update dated this week, we will have released a NEW tax breakdown report for practices using multiple tax types. This will remove any confusion for practices who have the tax breakdown in the Balance Sheet but would like to see a more detailed report. This is a great example of how we take feedback very seriously. We're agile enough to be able to tackle suggestions on an ongoing and priority basis. Thank you for being a valued member of the Hippo Herd! We enjoy working with your team.
Replied September 2019
Jody
Veterinary, 2-10 employees
Used daily for less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2019
Overall good quality
PROS
Ability to quickly scan each entry for the one you want. Patient page gives excellent Quick overview of the record, although recent update resulted in poor scaling that previously existed so you have to scroll both left-right and up-down to see all widgets. Not just focused on receipts and finances. The medical record component is robust.
CONS1) Bugs are slow to be addressed and resolved. ( Can’t enter multiple vaccines without saving and then reloading the patient page for instance. Still waiting months for fix) 2) Customization of certain fields (diagnoses lists, relationship field) not possible. 3) Vaccine history list printout unwieldy. 4) Entering dates from the calendar function requires multiple clicks if it is a historical date.
Vendor Response
Dr. Sandler, Thank you for your review of our veterinary software. We work to make sure that our total practice management solution includes robust features such as EMRs, inventory, checkout and more, as you mentioned. If you are adding multiple widgets to the patient screen to customize your view of the patient data you wish to see, you will have to scroll in order to see all the widgets you have selected. Using a lot of widgets at once does force that page to scroll which is easily done on a tablet, iPad, laptop etc.. We appreciate feedback from partner practices and try to implement suggestions as soon as possible. It's great to see you've been accessing our unlimited support to update areas you would wish to see customized until that can be done on the practice level. What you mentioned about the calendar is on track for a future update! We will have a team member touch base to make sure the reports being printed are what you'd like to see as that has been updated.
Replied September 2019
Jenifer
Veterinary, 2-10 employees
Used daily for less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2019
We like it
I have enjoyed using Hippo and plan to continue using it.
PROSThis has been the most user friendly software I have found for veterinary use. All my receptionist take to it right away. Even those that say they can't work computers can use this program with no difficulty. The customer service is great. They have responded to all my questions and if I need something customized they are willing to try it. I love that I can reach help through email when I need it and I dont have to spend hours on the phone.
CONSThere are lots of report options and they are constantly updating them. Customizable reports would be the only thing I would like so I can search for clients from specific town or with specific breeds.
Reason for choosing Hippo Manager
Ease of use
Vendor Response
Hi Jenifer, Thanks for your feedback! Smile abound over here when we saw that both you and your team are finding it so user friendly. Our customer service team aspires to meet your every expectation and we're proud you're seeing that. Thank you for your suggestions. We take feedback very seriously and because we are an agile company that is built for the future, we can often work in client requests that meet the needs of the larger veterinary community. Thank you for being a valued member of the Hippo Herd!
Replied June 2019
