Hippo Manager Software


 

Hippo Manager is a cloud-based veterinary practice management solution for small and midsize clinics, hospitals, specialists and independent contractors. Its main features include appointment scheduling, reporting, point of sale (POS), reminders, inventory and more.

Hippo Manager can manage all the clinic appointments with adding resources, use color coding for different type of appointments, modify appointment schedules and more. Its inventory management allows users to check on stock levels, add or remove quantities and track margins.  Users can send appointment reminders, SMS notifications, e-statements and other communications directly to customers.

Hippo Manager comes with an integrated POS system, which enables users to enter transactions, create invoices and accept payments. It can also manage coupons, discounts and gift cards and email receipts.

The solution can be accessed through any device with an internet connection. Hippo Manager charges on a per vet per month basis. The solution comes with the support of unlimited patients and users, unlimited date storage and unlimited customer support.

 

Hippo Manager - Medication template
 
  • Hippo Manager - Medication template
    Medication template
  • Hippo Manager - Dashboard
    Dashboard
  • Hippo Manager - SOAP notes
    SOAP notes
  • Hippo Manager - Chart templates
    Chart templates
  • Hippo Manager - Add patient details
    Add patient details
Supported Operating System(s):
Web browser (OS agnostic)

14 Reviews of Hippo Manager

Showing 1-14 of 14

 

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Jennifer from Tyler Junior College

November 2017

November 2017

Easy to use and looks nice.

Ease-of-use

Functionality

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Value for Money

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Pros

Ease of use. I can easily get to where I need to be on a page without going in circles. Also easy to customize.

Cons

Only functions with google chrome. I like firefox and had to download google chrome to get it to work.

Review Source: Capterra

  Response: Hippo Manager Software, Hippo Manager

Date: November 2017

November 2017

 

Thanks for your review, Jennifer. We work very hard at making sure we've developed a practice management software that's simple, efficient and affordable. Hippo Manager works best with Google Chrome AND Safari on mobile Apple devices, We love that you've been able to customize it for your needs at Tyler Junior College!

 

Susan from Hoof and Paw Veterinary Acupuncture Services

November 2017

November 2017

I have no regrets signing up with Hippo. I have found it easy to use with great features

Ease-of-use

Functionality

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Pros

The customer support for Hippo is as great as I could ask for. Questions are answered usually within hours if not minutes! Changes are made promptly as well. It is easy to figure out and use. I haven't even begun to use all of its features!

Cons

I wish there was a way to attach electronic files to the patient files and it would be nice to send messages to the clients right from the program. Having it save automatically would be nice too, but I have learned to do that fairly quickly!

Review Source: Capterra
 

Laura from Eye Clinic for Animals of Puget Sound
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

So far it has been a good experience. Customer support is great.

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It is very easy to set up a client in Hippo. Even the doctor can do it! Recording notes and attaching files is super easy as well. The benefit is that its fast to accomplish these things. Less steps than our other software.

Pros

easy to use. Attaching our medical letters in Hippo is much easier than our past software. I like the email ability for invoices and estimates.

Cons

We are a specialty clinic so we need more flexibility. I have already spoken to customer support regarding expanding on estimate note space and the ability to have a separate sections to put all our referring veterinarians in.

Review Source: Capterra
 

Anna from Sandy Paws Mobile Veterinary Services
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Working with the customer service reps has been wonderful. They have addressed my needs.

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Functionality

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I was able to hit the ground running with this software with my new mobile practice. There was some initial set up that took time, but overall it was very easy to implement. There are always links to iron out and I am still learning, but overall it is a good product for what I need.

Pros

Ease of use on the road. As a mobile vet it gives me all of the important features that I need. Managing reminders, attaching previous records to the patient. Having a patient view to view allergies, vaccines, visits. The scheduler can be customized to how long a visit will be from 15 minute increments to 60 minute increments plus. Having a very receptive support team to help trouble shoot problems. My contact was always willing to help not only though email but also conference calls to see where we were struggling.

Cons

As will all software packages there is always room for improvement. I would like to be able to print one sheet of vaccine and preventative care reminders (useful for boarding facilities and groomers), it can be a little slow to load in sometimes, entering item kits is not intuitive but a great idea for items that can have multiple reminders such as the vaccines. The mobile interface with my phone needs improvement. Documents do not automatically open, they have to be downloaded to the device you are working on.

Review Source: Capterra

  Response: Hippo Manager Software, Hippo Manager

Date: October 2017

October 2017

 

I know Clay followed up immediately after receiving the review but we wanted to to also follow up here. Thank you for taking the time to review our software. We appreciate the kind words and we appreciate the constructive criticism. We can address some of your immediate concerns.

One sheet of vaccine and preventative care reminders - Under your Client Forms widget you can print off the Check-in Sheet and it will contain all of the information you are looking for.

You can change your browser settings so the attachments automatically open by using the following instructions. https://support.google.com/chrome/answer/6213030?hl=en

Thanks!

 

Lisa from Meadowlawn animal services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Only been using for a month, but is not user friendy. To many steps to do simple things. Confusing!

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None, there is no way this was made for vet offices.

Pros

Ummmm, let's see......the receipts are pretty when they print. That's about it. I really don't think this was made for the veterinary field.

Cons

Very confusing, can't do simple things like delete deceased pets, or pets the owner no longer has. There is no way to print patient labels. I still don't know how to read the schedule, make an appt, or even check to see how busy we will be that day. I feel like our clients are not getting the service that they deserve because the computer system takes so long to understand. I know we've only had for 1 month, but this is rediculous. I would rather use the old system we had, and it had problems, but not like this. This is simply not a vet friendly system.

Review Source: Capterra

  Response: Hippo Manager Software, Hippo Manager

Date: October 2017

October 2017

 

Lisa,

We have enjoyed working with you and your team over the last couple of months to address each of your concerns, and feel like your experience with Hippo has improved greatly since this posting. I hope that you have found each of our one of our one on one and group trainings and customer service to be helpful and responsive to your needs, and please let us know what additional services you may need to be 100% satisfied.

Our last four releases included solutions designed to specifically address some of the suggestions you brought to us, and we are always glad to get veterinarian, vet tech and office manager insights to help us continually improve our product designed exclusively for veterinary practices.

We love having you as a customer and look forward to continuing to work with you.

Thanks,
Sam Razor, CEO

 

Peggy from Animal General
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

This is an unfriendly and trouble ridden system.

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My boss can now access the schedule with his phone. Seriously that is it.

Cons

Too many steps, inaccurate accounting, little to no timely tech support to name a few.
Fine, more words. There is not a day that goes by that there is not some problem that causes is strife. When we call for help they will "always get back to us". Still waiting.

Review Source: Capterra

  Response: Hippo Manager Software, Hippo Manager

Date: May 2017

May 2017

 

Peggy, we are disappointed to hear this, as we strive for customer satisfaction and are working to always improve and develop our fast-growing and competitive technology. We apologize that this has been your to-date experience with Hippo Manager and we will endeavor to make your interactions with our team and product five-star, like many of our customers are accustomed to. We understand your transition has been challenging and have been working diligently with three members of your staff and remain committed to a transition that exceeds your expectations. We will be reaching out to continue to offer unlimited training and support customized to your team's learning needs and work to get any and all issues resolved. We value you as a customer and thank you for your feedback.

 

John from Valley Veterinary Hospital

May 2017

May 2017

Overall, I'm pleased.

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Functionality

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Pros

Truly paperless, ease of access - I've written records from my tablet while getting an oil change. Value.

Cons

I would like it to be a little more streamlined switching from patient to patient. I have an large exotics caseload and I can't enter all the species I need.

Review Source: Capterra
 

Josh from Animal Care Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Good product that will continue to get improve.

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Functionality

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Our clinic is in the second month of using Hippo manager and so far we are pleased with the program. We are a high volume mixed animal practice that is 90% walk-in based, so our needs are different than most other clinics. We are very impressed with the support that Hippo offers and the ability to customize the program for our needs. The company even sent someone to our practice to observe how we work, so that they can better customize the software for us. Customer support takes all suggestions seriously and is continually trying to improve their product. Overall this is a great program to have.

Pros

Customization

Cons

Very mouse dependent

Review Source: Capterra
 

Chase from Ridgeline Large Animal
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Great for equine mobile practice

Ease-of-use

Functionality

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I have a mobile equine practice where it is very important to have a software package that works easily and quickly. Hippo Manager has proven to to meet and even exceed my needs for delivering top quality care at the farm. The screens are intuitive and easy to get through. Having the main patient screen being the center of the program allows you to access everything you would ever need about that patient without having to search around. Also, I like that Hippo Manager is a cloud based system. It has allowed me to either use a computer to run the program on the farm, or even my cell phone. (the screen is small but it still works great). Overall, I would highly recommend Hippo Manager software to any mobile veterinarian.

Pros

Ease of use, accessability

Cons

Invoices are not also mailed to me, just to the client.

Review Source: Capterra
 

Danielle from Turlock Spay and Neuter
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Awesome service

Ease-of-use

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Great service & always there to answer my questions .. always there when I had questions. Thank you

Pros

Awesome product

Cons

Nothing

Advice to Others

It takes a lil time but it's worth it

Review Source: Capterra
 

Ruth from The ANNA Wellness Centers
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Excellent!

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This software is exactly what we needed at a great price. It can grow with us which is great feature! We love how easy it is to use and customize. The tech support has been awesome and fast! We love it!

Pros

User friendly - easy to learn. Lots of functionality. Simple and priced right.

Cons

So far nothing...

Advice to Others

Would like to lock down a few features so only office admin can get to it.

Review Source: Capterra

  Response: Hippo Manager Software, Hippo Manager

Date: June 2016

June 2016

 

Thank you for the review and kind words, Ruth. It is pleasure to be your software partner! We appreciate all that you and the staff do for animals at The ANNA Wellness Centers.

 

Carmi from Riverview Animal Hospital

January 2016

January 2016

Easy to use and excellent customer service

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We are a startup practice and chose Hippo based on it's overall ease of use and the fact that it was cloud based. It is extremely user friendly, and I love charting with this software. The customer service is outstanding, Sam is always there to answer questions and come up with quick fixes when needed.

Review Source: Capterra

  Response: Hippo Manager Software, Hippo Manager

Date: January 2016

January 2016

 

We are so happy to serve your practice! Thank you for the kind words!

 

Kevin from Mobile Equine Hyperbaric Oxygen Therapy, LLC

August 2015

August 2015

User-Friendly, Great Customer Service, by far the best solution on the market that we explored

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Pros: EHR, Scheduling and billing all rolled into one easy-to-use package. Uploading pictures, scans, etc. is simple. Incredible customer service and responsiveness.

Cons: Not integrated to financial software (like Quickbooks) but neither were any of the other solutions that we evaluated.

Review Source: Capterra
 

Brent from Dickinson-McNeill Veterinary Clinic

July 2015

July 2015

Easy to Use, Excellent Service

Ease-of-use

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Ease-of-use
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We just got started with HippoManager a month ago at our formerly paper-record office. We love the ease-of-use and functionality, with custom loading pages for each user. The scheduler is nicely laid-out and robust, with color-coding for easy viewing. We are inputting our shipments for live inventory tracking, which syncs with the invoice creation and POS system. Merging our old data has been easy with Hippo's document upload feature, which lets use scan our old papers in each time a patient is seen, making the transition occur over time for active patients.

Best of all, when we've had issues, Sam and his team are there to help us so quickly! We highly recommend Hippo Manager to any size clinic looking to organize.

Review Source: Capterra

  Response: Hippo Manager Software, Hippo Manager

Date: July 2015

July 2015

 

Thanks for the review! We are excited to be your software partner.