Instinct Science

RATING:

4.9

(147)

About Instinct Science

Instinct Science is the new cloud-based operating system for the modern veterinary hospital, a full electronic medical records and practice management system. With expert-guided tools such as patient safety warning system, automated charge capture, vitals management, digital treatment sheets, and hospital-wide communication boards, it helps supercharge the team's efficiency.

Instinct Science Pricing

Please contact Instinct Science for pricing details.

Free trial: 

Available

Free version: 

Available

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Instinct Science Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Instinct Science

1 - 5 of 145 Reviews

User Profile

Joel

Verified reviewer

Veterinary, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

This software is making my life a lot easier!

Excellent - see above. I have really only positive things to say.

PROS

I consider myself somewhat of a power user so I tend to be very critical of software but I have been really pleasantly surprised with the functionality and well-thought out nature of the program. I feel that I have already gained quite a bit of efficiency in my charting since making the transition a few weeks ago from our old platform (Impromed Infinity). Unlike other software that I have used or demo'd, Instinct feels fresh and modern whereas most others have a very Windows 95 or DOS vibe. They are constantly adding new features and seem genuinely receptive to feedback and to be striving to make the product better all the time. The platform is very responsive, works well on mobile devices and both mac/PC, and I love the cloud aspect of it. It's been a huge benefit to not have to maintain a local server and backup. It is highly customizable and generally intuitive and even fun to use. Switching EMRs is usually a highly stressful event for a veterinary staff (I have experienced this a few times in the past) and I feel like this transition has been super smooth and relatively painless. The reason that we switched to Instinct in the first place is the excellent functionality of their digital treatment board. Really this part of the software is unique in the market and no other company is even close. It allowed us, even in a 24/7 ER setting, to go completely paperless with our treatment/flow sheets and the staff finds it very easy to use. The thing that I am most excited about as a business owner is the ability to capture/recapture missed charges now that we have full integration of the treatment board and invoicing. I have also been thrilled with the responsiveness and availability of the support - this is probably among my favorite features. You get nearly immediate chat support 24/7! I'm excited to see the new features that lay ahead!

CONS

Like any program, there are a few minor bugs but the team is generally quite responsive to these. There are also a few fairly standard features that are missing from the charting section but I am confident that these will be fixed/added in the near future. I have some worries about what happens if we lose internet connection since there is no local copy but with fiber and battery backup, this is mostly a theoretical concern.

Reason for choosing Instinct Science

Much better functionality and the potential to add full EMR in the future. I also like they they are an independent company and seem hungry.

Reasons for switching to Instinct Science

The digital treatment board was the primary motivation but we were tired of using a software platform that basically stopped improving a decade ago and with terrible customer support.

Kayla

Veterinary, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

The most innovative/not stuck in the 90s veterinary software!

AMAZING! Both in use and in customer service. Have a problem? use the chat function and get a response in minutes. Where else can you get that? So excited for all of the newness

PROS

I love many things, but I have to say I like their willingness to accept feedback and constantly make improvements is the best! Other softwares I've used are so outdated and not going anywhere. Instinct is amazing!

CONS

The scheduler has been the most trouble for us and could use some improvement, but, as I stated above, I know that that will happen! Unlike other softwares where you have to deal, Instinct will listen to feedback and help make the software work for you

Reason for choosing Instinct Science

For all the reasons listed above, they are not stuck in the 90s!

Reasons for switching to Instinct Science

We first started with just the Instinct treatment board software and loved it and decided to make the switch to full EMR due to their innovation

Barbara

Veterinary, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

reveiw

.

PROS

its easy to change treatments, quick access to plumbs

CONS

needs some more flexible options re treatment times -see other comment

Rachel

Veterinary, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Great program

PROS

Great program that allows full availability in means of treatment sheets and ensuring our patients treatments are completed appropriately

CONS

difficulty removing 'old'/removed treatments that are no longer used by the hospital. They are still listed in the pull down menu which can make it difficult to ensure we are picking the appropriate one

Reasons for switching to Instinct Science

This was not a self decision, it was made by the company

Juli

Medical Practice, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

We love this EMR and treatment sheet software!

We were the 2nd or 3rd hospital to use Instinct for patient flow sheets when they first came out. We were ver happy to switch t their EMR software

PROS

It was initially developed by a veterinarian, so it meets all our needs.

CONS

I wish that the patient ID numbers were more logical (ie numerical order) but they seem somewhat random. Also, some of the charge capture features seem challenging to our assistants who manage charges (the way charges are grouped, I am guessing it is in the order that things are completed) they wish that it was by category. Unable to make canned estimates (I have been told, this isn't something I personally do).

Reasons for switching to Instinct Science

Needed a cloud-based system to catch up with the times, and wanted our EMRs to integrate with our treatment sheets.