About PetsApp

PetsApp is a leading digital client communication and marketing platform for veterinary clinics that benefits both your team and your clients.

The purpose-built veterinary software frees up bottlenecks in your clinic's workflows, saving you up to three hours of inbound call time every day. Additionally, it allows your team to work more flexibly by opening up remote consultation opportunities and prioritizing incoming enquiries at a glance.

Using a simple app, customers can request appointments, order medication, settle bills, and ask for animal care tips. They can also take advantage of easy text, video and photo chat to stay in contact with their local veterinarian.


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Supported Operating System(s):

21 Reviews of PetsApp

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(18)

18

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

November 2021

Kim from Withy Grove vets

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

Petsapp usage for veterinary purposes

I would highly recommened petsapp to any veterinary practice. It is simple to use and allows for another type of communication that owners can use on the go.

Pros

I like the ease of communication between the veterinary practice and owners. It is easy to send payments and get up to date information from owners about their pets. It is a little more laid back which I think owners really like and the fact they can have it as an app on their phone makes it even better.

Cons

Sometimes it can be a little more trickier for the older generation to get used to and some are unable to use it at home.

Response from PetsApp

Replied November 2021

Hi there, Thank you for your kind review. We are always looking to improve PetsApp for veterinary teams and pet owners alike. We would love to understand the situations where some can't use it at home and the concerns they are raising with you. Please, email support@petsapp.com with that information and we will look to address them asap.

November 2021

Emma from Mulcair Vets

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2021

Highly recommended, easy to use.

Very easy to use.

Pros

Good interface, easy to use. Reduces pressure of trying to prepare prescription/doses/orders when customers arrive.

Cons

If customers were more aware they could make payment via the app. Not much awareness.

Response from PetsApp

Replied November 2021

Hi Emma, Thank you for your kind review. We are always looking to improve PetsApp for veterinary teams and pet owners alike. We have multiple tasks in progress to help improve that awareness you mentioned - we will be announcing these soon.

November 2021

Adam from Bay Tree Vets

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2021

pets App

Great

Pros

takes away phone conjestion , great for informing customers when there animals are hospitalised

Cons

we would like a function for prescriptions

Reasons for Choosing PetsApp

functionality

Response from PetsApp

Replied November 2021

Hi there, Thank you for your kind review. We work hard to make sure PetsApp is accessible and user friendly for veterinary teams and pet owners alike!

November 2021

Shawna from Albright Veterinary Services

Company Size: 2-10 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

Game Changing

5 stars, two thumbs up! This app was made for veterinarians to interact (with ease) with pet owners. This has been such a blessing!

Pros

It is so easy to use! I have saved several templates, all my team members can monitor requests, I have created SOPs so they know the action flow. It has increased revenue and clients love it!

Cons

I would like there to be a way to have two “initial” messages that can be time/day customized. So one to use during business hours and one to use for after hours.

Reasons for Choosing PetsApp

There were not any other platforms that have this functionality, there are several that have some features but not a true all-in-one service like PetsApp

Reasons for Switching to PetsApp

This app streamlined all my DIY Telehealth methods into one single platform that my entire team can utilize and can do secure invoicing!

Response from PetsApp

Replied November 2021

Thank you for your kind review Shawna. We are constantly improving the features available on PetsApp based on client feedback. We will look into yours and develop a plan asap. Have a wonderful week!

November 2021

Hannah from Pennard Vets

Company Size: 51-200 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2021

A game changer for the veterinary profession!

By Jove they've been endless! Payment and regulation, marketing and internal campaigns! Nurse appreciation, organisation of food/consult arranging.... the list goes on! In fact I mentioned them all in my podcast with you.

Pros

Genuinely a video software has revolutionised the practice! my favourite feature is being able to send our clients a little video from their pets stay. It brings them so much peace of mind and also provides an excellent level of client service. We have completed a large number of consultations including nurse consults and even physiotherapy consults.

Cons

Least? Gosh what a question! I think issues with releases would have to be the only small small thing, however it is all part of the creation process. Every feature we have requested has been implemented and every improvement has been discussed. Such as forward thinking and innovative company!

Reasons for Choosing PetsApp

We noticed petsapp for its capabilities to our clients at once! We saw them cutting the ice in the field and realised the improvements it would make for our clients.

Response from PetsApp

Replied November 2021

Hannah, thank you so much for your kind and honest review. We are thankful for your support on this journey with PetsApp.