# PetsApp Software Reviews, Demo & Pricing - 2026 > Review of PetsApp Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/veterinary/petsapp-profile --- [Home](https://www.softwareadvice.com/) / [Patient Engagement Software](https://www.softwareadvice.com/medical/patient-engagement-comparison/) / PetsApp Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/veterinary/petsapp-profile/reviews/)[Alternatives](https://www.softwareadvice.com/veterinary/petsapp-profile/alternatives/) # PetsApp 2026: Benefits, Features & Pricing Wondering if PetsApp is right for your practice? Our Patient Engagement Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview PetsApp 4.8 [(38)](https://www.softwareadvice.com/veterinary/petsapp-profile/reviews/) Pricing Pricing available upon request ### About PetsApp PetsApp is a leading digital client communication and marketing platform for veterinary clinics that benefits both your team and your clients. The purpose-built veterinary software frees up bottlenecks in your clinic's workflows, saving you up to three hours of inbound call time every day. Additionally, it allows your team to work more flexibly by opening up remote consultation opportunities and prioritizing incoming enquiries at a glance. Using a simple app, customers can request appointments, order medication, settle bills, and ask for animal care tips. They can also take advantage of easy text, video and photo chat to stay in contact with their local veterinarian. Wondering if PetsApp is right for your practice? Our Patient Engagement Software selection experts can help you in 15 minutes or less. ## PetsApp User Interface ## Popular PetsApp Alternatives Main Product PetsApp 4.8 [(38)](https://www.softwareadvice.com/veterinary/petsapp-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.56Value for money - 4.57Customer support - 4.53Functionality Pricing Available upon request Get Price Alternative Product [DaySmart Vet](https://www.softwareadvice.com/product/356421-DaySmart-Vet/) 4.6 [(283)](https://www.softwareadvice.com/product/356421-DaySmart-Vet/reviews/) Ratings Breakdown - 4.62Ease of use - 4.56Value for money - 4.66Customer support - 4.38Functionality Pricing Starting at $116.00 per month Get Price Alternative Product [Instinct Science](https://www.softwareadvice.com/veterinary/instinct-emr-profile/) 4.9 [(238)](https://www.softwareadvice.com/veterinary/instinct-emr-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.78Value for money - 4.91Customer support - 4.77Functionality Pricing Available upon request Get Price Alternative Product [Covetrus Pulse](https://www.softwareadvice.com/veterinary/evetpractice-profile/) 4.0 [(542)](https://www.softwareadvice.com/veterinary/evetpractice-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 3.99Value for money - 4.34Customer support - 3.64Functionality Pricing Available upon request Get Price Alternative Product [Shepherd](https://www.softwareadvice.com/veterinary/shepherd-profile/) 4.7 [(87)](https://www.softwareadvice.com/veterinary/shepherd-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.75Value for money - 4.84Customer support - 4.61Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [ezyVet](https://www.softwareadvice.com/veterinary/ezyvet-profile/) 4.6 [(277)](https://www.softwareadvice.com/veterinary/ezyvet-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.49Value for money - 4.53Customer support - 4.49Functionality Pricing Starting at $260.50 per month Get Price ## PetsApp Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## PetsApp Features - Popular features found in Patient Engagement Appointment Scheduling Care Plan Management Confirmations/Reminders Electronic Payments HIPAA Compliant Mobile Access Patient Education Patient Portal Patient Questionnaires Patient Records Management Reporting & Statistics Surveys & Feedback - More features of PetsApp Accounting Activity Dashboard Activity Tracking Alerts/Notifications Appointment Management Automated Scheduling Billing & Invoicing Calendar Management Campaign Management Charting Client Management Communication Management Compliance Management Customer Database Customizable Reports Data Import/Export Email Reminders Live Chat Messaging Monitoring Multi-Channel Communication Multi-Location Patient Engagement Payment Processing Prescription Processing Reminders Scheduling Self Service Portal SMS Messaging Status Tracking Telemedicine Third-Party Integrations Video Conferencing Workflow Management ## PetsApp Integrations Covetrus vRxPro Integration rated undefined from -1 review ezyVet Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review IDEXX Neo Integration rated undefined from -1 review Wix Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review See all 9 integrations ## PetsApp User Reviews Overall Rating 4.8 Ratings Breakdown 5 84% 4 13% 3 3% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.6 Customer support 4.6 Functionality 4.5 SG Shawna G. Verified reviewer Veterinary 2-10 employees Used daily for less than 12 months Reviewed November 2021 Game Changing 5 5 stars, two thumbs up! This app was made for veterinarians to interact (with ease) with pet owners. This has been such a blessing! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is so easy to use! I have saved several templates, all my team members can monitor requests, I have created SOPs so they know the action flow. It has increased revenue and clients love it! Cons: I would like there to be a way to have two “initial” messages that can be time/day customized. So one to use during business hours and one to use for after hours. Reasons for choosing PetsApp There were not any other platforms that have this functionality, there are several that have some features but not a true all-in-one service like PetsApp Reasons for switching to PetsApp This app streamlined all my DIY Telehealth methods into one single platform that my entire team can utilize and can do secure invoicing! Vendor Response Thank you for your kind review Shawna. We are constantly improving the features available on PetsApp based on client feedback. We will look into yours and develop a plan asap. Have a wonderful week! Replied November 2021 Read More LR Louise R. Verified reviewer Veterinary 11-50 employees Used daily for less than 2 years Review source Reviewed January 2024 Use of PetsApp within Veterinary Clinic 5 Extremely positive experience both in using the app and with any dealings with the wider support team. We have always had the one main point of contact which has been invaluable as you do not speak to a different person each time you contact the team. Our Customer Success Manager is enthusiastic and knowledge, and has been there supporting us from day one. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: PetsApp is user friendly and was relatively easy to set up in a way which best suited our clinic. The staff were readily available and provided guidance and support from the very beginning, supplying how to videos etc which were easy to follow. One of the most important features has been the integration with the software already used in the clinic, thus enabling us to link out client database and set up reminders, chats, campaigns etc with ease. What I have loved most about PetsApp is it has allowed our clients to access the clinic via chats, messages and enabling them to make their own appointments using the app at a time that is convenient to them. The app itself, for the client is free to download and use, it is well set out and is simple for clients to use, even those with limited knowledge or use of IT. The initial set up was completed with minimal effort at our end, most of the work was carried out behind the scenes by the PetsApp team. After the initial set up and training, we (the clinic) have a free reign on how we set up campaigns/promotions/reminders/appointment requests. There are no restrictions on what we ourselves can do which in my experience with other such services, this function has been quite restricted and generic. For clients to sign up, the process has been simplified by production of a QR code they can scan onto their phones and download the app. We have also been provided with posters and leaflets with such information, which can be used in reception and waiting areas. Another of my favourite functions is that of the wellness plan with the app. Clients them selves are able to sign up to the plan, entering their banking details etc for the DD, meaning we in the clinic no longer need to have access to this information. Support is always available either by using the help section or sending a message f you are unable to find the topic for help. You are also able to schedule one to one video chats with your support manager at a time which suits you. Finally, there have been no glitches or downtime with the app. This in itself is vital. Any issues or concerns are dealt with without delay and you are kept up to date with new developments. Cons: Honestly nothing. Dare I say I wish I had been the one who had the idea for the app Reasons for choosing PetsApp We chose PetsApp because it is everything we wanted, and more, as a means to communicate effectively with our clients in addition to be compatible with software already used and cost effectiveness Reasons for switching to PetsApp We wanted to have the most efficient and cost effective product Read More lc leighann c. Verified reviewer Veterinary 501-1000 employees Used daily for less than 2 years Reviewed November 2021 PetsApp Review 3 overall easy to use. layout good and taken off well Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: ease of use, layout easy to find where to go etc. easy to transfer to another colleague, easy to send payment request. Cons: perhaps ability to send chat to another practice? or colleague within the practice rather than the location. Vendor Response Thanks for your kind review Leighann. We are always looking to improve PetsApp based on our customer feedback, so yours is very welcome. Have a wonderful day. Replied November 2021 Read More CC Caroline C. Verified reviewer Veterinary 51-200 employees Used daily for less than 2 years Reviewed November 2021 A must have for your Practice 5 We have had a very positive experience with PetsApp, with very open lines of communication with the team and all of these interactions have been productive. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The app is set up in a very intuitive way for the team and clients. The development team have been great at taking feedback and improving the app with regular updates. The app has been very stable with very few glitches. It has given the team the ability to manage their day more easily. Cons: We are still working towards integrating with our practice software but this delay has been on their side rather than PetsApp. Reasons for choosing PetsApp Better overall offering for client communications. Vendor Response Thanks for your review Caroline. Have a wonderful week! Replied November 2021 Read More DS Diane S. Verified reviewer Veterinary 11-50 employees Used daily for less than 2 years Reviewed November 2021 PetsApp in our veterinary clinic 5 I have found the PetsApp team willing to go above and beyond in looking for ways to help our clinic. No problem is too difficult - any challenge is an opportunity. It is really refreshing to do business with a team who are so invested in helping find solutions for other businesses. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: PetsApp is easy to use and the vast majority of our clients really love the way it allows them to integrate with our team. It is great for team members to be able to have a conversation with clients in a non-time pressured way. Most of all however, I love that the PetsApp team don’t stand still - they are always looking to the next innovation and how they can improve their product to make it even more useful for veterinary teams! Cons: I would love PetsApp to integrate with our practice management system though I appreciate this can be challenging. Reasons for choosing PetsApp The ease of use and flexibility of the PetsApp platform convinced me that it would be the most useful for our business. Vendor Response Hi Diane, Thanks for your kind review of PetsApp. We are integrating with new practice management systems every day. If you email support@petsapp.com with your request, I am sure the team will update you accordingly. Replied November 2021 Read More HO Hannah O. Verified reviewer Veterinary 51-200 employees Used daily for more than 2 years Reviewed November 2021 A game changer for the veterinary profession! 5 By Jove they've been endless! Payment and regulation, marketing and internal campaigns! Nurse appreciation, organisation of food/consult arranging.... the list goes on! In fact I mentioned them all in my podcast with you. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Genuinely a video software has revolutionised the practice! my favourite feature is being able to send our clients a little video from their pets stay. It brings them so much peace of mind and also provides an excellent level of client service. We have completed a large number of consultations including nurse consults and even physiotherapy consults. Cons: Least? Gosh what a question! I think issues with releases would have to be the only small small thing, however it is all part of the creation process. Every feature we have requested has been implemented and every improvement has been discussed. Such as forward thinking and innovative company! Reasons for choosing PetsApp We noticed petsapp for its capabilities to our clients at once! We saw them cutting the ice in the field and realised the improvements it would make for our clients. Vendor Response Hannah, thank you so much for your kind and honest review. We are thankful for your support on this journey with PetsApp. Replied November 2021 Read More JL Jacqui L. Verified reviewer Veterinary 11-50 employees Used daily for less than 12 months Reviewed November 2021 Great App that the staff and clients love! 5 Very good. I like it, the staff like it and the clients like it. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Discrete communication with clients, ability to send payment requests and receive payments. Great alternative to the telephone. Great for younger members of the team who are used to communicating in this way. Nice to look at, easy to use and easy to feedback for future development. Cons: The search facility is a little clunky leaving me unsure sometimes if all the pet options have been listed when I've put in a name to search for. Reasons for choosing PetsApp Because there was more functionality that addresses other issues we were having at the time. Vendor Response Thanks for your feedback Jacqui. We are always looking to improve and your feedback has been passed on to the team to review. Replied November 2021 Read More MB Mike B. Verified reviewer Veterinary 51-200 employees Used daily for less than 6 months Reviewed January 2022 Clinical Review from Donaldson's Vets - First week trial (Basic features) 5 Ratings Breakdown 5 Ease of use 4 Customer support 4 Functionality Pros: The System is very clean and simple to use, the ease of access is a great selling point for ourselves and our clients. We have been able to to sort out many queries and problems from the clients that are trailing the software with us and having no time constraints to answer the clients has meant we haven't had to ignore the phones during this. The hope and goal is to bring our call volume down so the main calls we get are emergencies or things that need to be handled either more personably by phone or in person. We look forward to being able to take payments as I believe this will cut down on the stress that clients can have about paying over the phone or having to come into the branch. Cons: My main frustration with the software is I wish we could link Merlin and Pets App together for booking appointments or ordering medication as well as access the records for our clients pets. Vendor Response Thanks for your review Mike. Have a puurrrfect day! Replied January 2022 Read More SJ Sophie J. Verified reviewer Veterinary 2-10 employees Used daily for less than 2 years Reviewed November 2021 Origin Vets Clinic highly recommend PetsApp 5 Our business has really benefited from this app and our clients love it too. It is super easy to use. Sending videos and photos is very easy too and much quicker than email. Our nurses do husbandry and dietary calls for our exotic clients and this gives another insight to how the pet is being kept. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This is an excellent user friendly app. Our clients feel more engaged with the communications with our clinic. It is very easy to set up documents to send clients eg for husbandry or diet information. Being able to end photos and videos of their pet whilst in the hospital brings comfort to the clients too . Cons: Nothing to report of dislike. We are very happy with the product Vendor Response Hi Sophie, Thanks for your wonderful review of PetsApp. Have a wonderful week! Replied November 2021 Read More JJ Jack J. Verified reviewer Veterinary 51-200 employees Used daily for less than 6 months Reviewed January 2022 So simple to use and very effective 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Ease of use, effective way to communicate with clients without them having to ring the practice, only allowing messages to be marked as "Read" once they're actioned by a staff member so they don't get missed. Cons: To be able to see patient ID numbers when using the app through your mobile phone, to be able to see who declines/approves appointment requests made by clients Vendor Response Thanks for your kind review Jack! Have a wonderful day. Replied January 2022 Read More Showing 1 - 10 of 38 Reviews [See All Reviews](https://www.softwareadvice.com/veterinary/petsapp-profile/reviews/) ## PetsApp Popular Comparisons [DaySmart Vet vs PetsApp](https://www.softwareadvice.com/compare/270270-petsapp/vs/356421-DaySmart-Vet/)[Instinct Science vs PetsApp](https://www.softwareadvice.com/veterinary/instinct-emr-profile/vs/petsapp/)[Covetrus Pulse vs PetsApp](https://www.softwareadvice.com/veterinary/evetpractice-profile/vs/petsapp/)[Vetstoria vs PetsApp](https://www.softwareadvice.com/veterinary/petsapp-profile/vs/vetstoria/) [Compare All Alternatives](https://www.softwareadvice.com/veterinary/petsapp-profile/alternatives/) ## Other Top Recommended Patient Engagement Software [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (911) Recently recommended **206** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **188** times [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) **3.9** (1368) Recently recommended **79** times [PatientNow](https://www.softwareadvice.com/medical/patientnow-profile/) **3.9** (299) Recently recommended **52** times Stuck Between Options? 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