About Covetrus Prescription Management

Prescription Management Software by Covetrus enables veterinary clinics to streamline client management, electronic prescribing and appointment scheduling operations. The application enables veterinary professionals to capture and store patient medication and health records in a centralized repository.

It offers a variety of features such as billing, performance tracking, a self-service portal, automated notifications, communication management and more. It allows employees to identify market opportunities and interact with clients through chat functionality. Additionally, Prescription Management Software lets administrators generate custom reports, manage inventories and track expenses via a unified platform.

Prescription Management Software supports inte...


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Supported Operating System(s):

72 Reviews of Covetrus Prescription Management

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(46)

46

4 stars

(27)

27

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 72 results

August 2021

Chrissy from Geneva Veterinary Clinic

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Coveturs is great

Overall, I'm glad that we switched to Covetrus. I feel that it has helped our daily flow as well as our clients how are hesitant to order from online pharmacies.

Pros

I like that it is easy to use and that if I do have questions there are several places to go. It's nice that you have the online "chat with an expert" option when I can not get off the phone long enough to call in. It's nice that it catches differences/incorrect things. ie pet's weight is not in the weight range for prevention, a tablet is in the instruction instead of a capsule. I like that you can look at all of the medication options. ie doses, types, etc... Also, not having to manually add the script into the pet's Cornerstone account save time. I like Covetrus as it is less paperwork. It is also less back and forth with me, the doctor, and other online pharmacies. Being able to just look at what clients have or have not ordered and the like. It's also nice that you do not require an electronic signature as others do. This again cuts down on the time that our doctor already doesn't have enough of. It's also nice that we get to help a client that does not use computers.

Cons

It is hard to search for some products. Food and supplements in particular. I tend to have to search several different words or combinations of words to find the product that I need. It would be nice to be able to have a category to search under. It would really be nice if the accounts that were merged continued to update. ie a change in clients email, pet's weights, if a pet is deceased, etc... We have had several clients upset that they received reminders or autoship products for deceased pets that we have not remembered to mark as inactive on Coventus.

Reasons for Switching to Covetrus Prescription Management

I was not involved in the reason for switching. But I do believe the fact that it integrated with our Cornerstone software was a big part of it.

August 2021

Cindy from Hub City Vet

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2021

Love the prescription integration feature.

Pros

Love the prescription integration feature.

Cons

Wish that it would update reminders in evetpractice ie heartworm and flea and tick prevention

Reasons for Choosing Covetrus Prescription Management

They didn’t integrate with QuickBooks and they were more expensive.

Response from Covetrus Software Services

Replied August 2021

Thanks for sharing your review with the veterinary community!

May 2021

Summer from Sunrise Pet Clinic

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

May 2021

Needs improvement

Our main goal was to reduce in house inventory of prescription diets and we were successful in doing that by implementing this software. It has created more disappointment for our clients than I would like.

Pros

I like the administrative side of things - easy to write scripts, control products/pricing, their reports are helpful.

Cons

Our clients complain that the customer side of things is difficult to navigate/understand. They don't get much communication when things go wrong, such as their products being out of stock. Customer service is good when you can get a hold of them, but getting someone on the line is difficult.

Reasons for Choosing Covetrus Prescription Management

Mostly went by online reviews from other vet clinics.

Response from Covetrus Software Services

Replied June 2021

I am sorry to hear your customers are not having the best experience. I will be sure to pass this information on to our team.

May 2021

Alyson from Briargate Boulevard Animal Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Why aren't you utilizing this software?

Prescription management Software is a no brainer. Most efficient way to document meds requested and approved. Quick to check directions as well as approval for meds requested.

Pros

We love the simplicity of use with this software. Our prescription compliance has improved since starting with this prescription software. It is convenient and saves staff costs because we aren't paying our team to fill meds, we can focus on patient care instead of counting pills all day every day. This software also allows us to send Rx reminders monthly, autoship monthly for heartworm and flea/tick compliance.

Cons

It is rare but sometimes items will be on backorder and clients cannot order their meds through VFC so I will need to special order their meds when I do my inventory ordering for the hospital.

Response from Covetrus Software Services

Replied June 2021

Thank you for sharing your experience using our software, and for the insight on inventory management, too. We're always happy to hear about ways customers are using our solutions to help improve compliance and pet health.

August 2021

Andrea from Paw Patch Animal Clinic

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

August 2021

Expensive but a real time saver

When we had a technical issue, they were right on it. Good customer service overall. They have also refunded clients when they have made an error without a big process. Also a plus!

Pros

This software integrates into our PIMS, and that part is probably the very best selling feature. It's a HUGE time saver for staff. When a prescription is approved and sent thru the software it will automatically update the client and patient accounts. So you aren't retyping information!

Cons

It's expensive. We make almost no profit on our online sales. Maybe 8% is our actual margin. But, it cuts down on clinic traffic, it frees up our phone lines and our staff. We look at it as a "client service" not an income stream - and that helps. Also - if you have a pet that has passed on, for some reason the integration does NOT happen, and you have to manually go and close out the prescription or the client will get recontacted if they are on autoship or reminders! Important for sensitive situations to know this.

Reasons for Choosing Covetrus Prescription Management

Integration with our PIMS

Response from Covetrus Software Services

Replied August 2021

Thanks for being a great customer and for sharing your feedback with us.