Prescription management Software is a no brainer. Most efficient way to document meds requested and approved. Quick to check directions as well as approval for meds requested.

We love the simplicity of use with this software. Our prescription compliance has improved since starting with this prescription software. It is convenient and saves staff costs because we aren't paying our team to fill meds, we can focus on patient care instead of counting pills all day every day. This software also allows us to send Rx reminders monthly, autoship monthly for heartworm and flea/tick compliance.

It is rare but sometimes items will be on backorder and clients cannot order their meds through VFC so I will need to special order their meds when I do my inventory ordering for the hospital.

Overall, we have found that while it's nice to have our own pharmacy it tends to create more work with either having to call the client or Coetrus regularly to sort out the concerns listed above. I am praying that the software update resolves a lot of these concerns.

Having Covetrus has made handling prescirptions easier to some extend beacuse our clients can work directly through us and we can aprove presciprtions faster than through any other pharmacy. It is easy to see what is in stock, and view the client/patient medication history. That being said, there are a lot of features that make things much harder than they should be for both our clients and the practice, so I find myself frustrated regularly with the software.

1. Clients have a hard time viewing recommended prescriptions/authorized refills. They regularly submit new requests when they already have medication approved in their account, which slows everything down.2. They also are confused when a request is declined, even though the email says there is an approved product waiting in their account. I think in this case, they aren't reading, which is on them, but perhaps that notification could be worded better.3. Autoship seems to have a mind of its own, or the clients are doing really weird things. Clients regularly end up with a surplus of meds due to the timing of the auto-shipments (even with controlled substances- I'm not even sure how that's possible).4. I don't like how you can't alter a script after it has been authorized. You have to archive and create a new script if there is a mistake.5. Allowing the client to choose by the bottle or by the pill throws things off because they either have a surplus or a shortage of medication. If they submit for a by-the-bottle quantity, we usually have to decline and remind them that there is a script waiting for the correct amount. Then they go to order and may make the same mistake again, slowing down the process further. 6. Secondary authorizations for controlled substances. I support this but some medications go through Roadrunner and they wait for the client to order before authorizing. This causes duplicate work.7. Chewy and Petmeds are cheaper so we lose clients to them.

Our practice needs hands on training to best utilize this product. None was offered aside from some online tutorials.

The ability for clients to order product online to be delivered is critical.

I do not find the platform to be user friendly or intuitive. As the manager who drove the change from our original online pharmacy to covetrus, I'd like to be happier with my decision.

It is over all easy to use. I have an employee that could not use a computer and is now comfortable with this program. Personally, I do not like the way fees are processed. Too many transactions in our bank account. Seems like it is done to create some confusion so that we may miss something and be overcharged.

Easy to navigate. Quick to chose different options when approving an RX

That you can not put an RX "ON HOLD". For example, if a pet is due for a heartworm test and the owner wants to purchase a 12 pack of Heartguard +, we call that owner to update them and schedule an appointment. Once they come in we then approve the RX. To decline the medication takes much longer and is double work for the pet owner and us. Ideally we would like a HOLD button or area where we can add a note / pop-up as to what we are waiting for , that way we do not forget and have to open the chart to check, and if another employee is checking the list they can see what is happening.

I have been impressed with this software from day 1. I hope that the little concerns I have will be addressed in the future.

Having an online prescription option for our clients that is also connected with our hospital software is probably the best feature for this program. The program is very user friendly, and easily managed, once you get all the training

The one feature that is still missing is being able to do multiple prescriptions for one patient in one application. Currently we have to input one at a time and, therefore the client receives multiple emails to inform them a product is available for them. This is very confusing and frustrating for the client.