All Rapport Reviews
1-25 of 28 Reviews
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yesenia
Veterinary, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2024
Rapport Review
What i loved most about Rapport was that it was integrated with Avimark. This made communicating with clients very easy.
CONSThe thing i disliked about Rapport was that It was limited amount of space on the screen so things just looked very squished together.
Vendor Response
Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do.
Replied April 2024
Nolen
Veterinary, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed July 2023
Rapport Review
We have liked the reminder calls and emails for scheduled appointments but inadequate customer service and lack of full functionality for a product we pay full price for is frustrating. As we use multiple covetrus products, we have seen a negative shift over the last several years.
PROSThe appointment reminders work well and have allowed our CSR staff to spend more time focused on other tasks,.
CONSWhen we were searching for a communications software, one of our main concerns was continuing to send postcards with our patients photos on them, as we always have through vet press online. We had multiple conversations about this feature and the importance to our practice. Upon starting last year we realized that the post cards were not sending our patient images. over the next six months I had to routinely call and check on the issue as there was no follow up from the company. Now we have been told that the product cannot communicate with impromed (another covetrus product) to pull the patient pictures, and there is no fix in sight. This news combined with the months of non-answers on the issue have left us questioning our choice in this product.
Reason for choosing Rapport
We were interested in the integration with impromed as they are both covetrus products.
Vendor Response
Our portfolio is shaped by veterinarian input and feedback just like yours. Thank you for taking the time to help us improve our offerings and keep veterinary practices thriving.
Replied August 2023
Sarah
Veterinary, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2023
Not user friendly
The texting feature has been the most helpful new thing that we have gained.
PROSThe text function is a great asset and we use it daily. Text reminders and the option to send messages for lab results has been very helpful.
CONSThe messenger function on the app has serious issues that make it very difficult to use. The idea of a messaging/texting system is good, but the inconsistencies in how to open a message, notifications, and how to find a client is not user-friendly in the slightest. We are only able to search by last name, so if we have someone send a message with a common last name (e.g. Smith, Jones, etc.) it can be almost impossible to find their message and reply to them. In most situations like this, we end up having to call the [sensitive content hidden] which makes the messaging program useless. The notifications are inconsistent and only appear on some computers. We have three computers for reception, and they will show different notifications and open statuses.I have spoken with two representatives for Rapport regarding our concerns and have not heard anything back and have seen no improvements.
Reasons for switching to Rapport
We switched due to increased prices at PetPro. The texting function with Rapport was an added bonus.
Vendor Response
Thank you for sharing your experience with Rapport. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review.
Replied August 2023
Tanaya
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
User friendly and great for Avimark users
Fast integration, easy to use and learn. Most of which I taught myself. Love the integration for Avimark
CONSPost cards, needs to switch to email reminders only, not make the client go in and turn it off. We as staff want to just decide to turn off.
Reason for choosing Rapport
We had tried a few different kinds, demand force and pet desk
Reasons for switching to Rapport
Intergration
Vendor Response
We're so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive.
Replied August 2023
Chris Schumacher
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Rapport User
Overall, during COVID, Rapport saved us. Rapport handles some of the manual process items that my staff had to do freeing them to take on different tasks in the clinic
PROSI like that Rapport interfaces directly with Impromed so my CSR's do not have to perform extra functions trying to maintain separate systems.
CONSCannot change wording on some of the reminders and have to contact Rapport customer service.
Reason for choosing Rapport
Selected Rapport because products similar and interface with Impromed was critical in our decision process.
Vendor Response
Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do.
Replied August 2023
Nicole
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed July 2023
Rapport Review
Ease of SMS communication with our doctors on the road.
PROSEase of SMS communication with our doctors who are on the road for all members of our team.
CONSPlease update SMS messaging to include options of emojis, photos, selection of messages to be marked as "unread." Also a better notification system within the app is needed i.e. notification emblem on an iPhone message. In the notification History section of the app, update with "read by/sent/received" instead of Shown/Not Shown for better work flow management between multiple users.Also, allow more administrative accessibility to update reminders. Administrators need more autonomy to make these changes on our own, rather than having to call a customer service representative and wait for them to make the updates.
Reason for choosing Rapport
Rebates through Covetrus
Vendor Response
We're so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving!
Replied August 2023
Kathryn
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2023
Love the integration with Avimark
I have been with Rapport since the early days. The email campaigns and reminders really have not kept up with technology.
PROSI love that it integrates with Avimark and the appointments appear on our actual calendar. This is a double edged sword though because sometimes clients do not enough to accurately book them.
CONSThe email campaigns are clunky and difficult to use. They are not easily personalized the way I would like to do it. They look like an old Wordpress interfact and the whole thing needs an update.
Reason for choosing Rapport
Avimark
Vendor Response
Thank you for sharing your experience with Rapport. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review.
Replied August 2023
Jane
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Useful communications platform
We chose and have not left Rapport for its integration with Avimark. We have come to reply on it for texting clients.
CONSCompared to other communication platforms, Rapport is not client-focused/user-friendly/visually appealing. Our texts are limited to 160 characters before splitting into two messages and do not appear as coming from our clinic phone #.
Reasons for switching to Rapport
The ability to text and schedule online
Vendor Response
Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.
Replied August 2023
Gina
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Love Rapport, it's easy to use and if I have questions the service team is always friendly.
Everyone has been very helpful if I do have a question about reports or sending mass messages.
PROSWhat I most like about Rapport is the reports they do for past due reminders and their no response to reminders reports. This is a huge help in keeping the system cleared when people have moved and such.
CONSI wish the text appointment reminders were immediate for our new clients, that's about all the negative I have found.
Reason for choosing Rapport
Rapport integrated with eVetPractice when we switched.
Vendor Response
We’re so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive.
Replied December 2023
Debra
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2023
Rapport Review
We are happy with it, and am sure we'll stay with them.
PROSWe've had Avimark/Covetrus/Rapport for a long time. I'm old school, and don't really want to go thru learning another program.
CONSThe posting / invoicing / back-dating invoices - causes problems.
Vendor Response
We're so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive.
Replied August 2023
Teri
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
20 plus year AVImark user
it is a great time saver, especially that it marks appointments confirmed so we do not have to reach out to each client to confirm
PROSI like to automation of Rapport & the functionality of how we can set which reminder or confirmation emails go out to clients and are worded based on the type of appointment.
CONSI wish we could design our own package and pay for just the features we are using.
Reasons for switching to Rapport
It was recommended by AVImark
Vendor Response
We are grateful you took the time to review Rapport as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours.
Replied December 2023
Angel
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2023
Review
it's OK, if the above would be made possible then it would be wonderful :)
PROSintegration with Avimark & ease of use through files.
CONSa lot of hoops to jump through to send and receive photos and video with clients. This option should be available through the rapport assistant.
Reason for choosing Rapport
because it is/was offered by the same company that had Avimark.
Vendor Response
Thank you for sharing your experience with Rapport. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review.
Replied August 2023
Natalie
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2023
Review solicited under false pretenses, as a "user survey"
Client app is not good. On Google play only 500 downloads. It works poorly and is confusing. We don't tell any clients to use it.
PROSBest thing is not having to call to confirm every appointment
CONSToo many features are confusing to set up, and lots that is not used. If we used all the features as suggested, all clients would opt out, as it is many feel they are getting spammed.
Reason for choosing Rapport
Was already in place when I started, am looking at other options.
Vendor Response
Thank you for sharing your experience with Rapport. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review.
Replied August 2023
Amanda
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2023
Makes life easier!
Works well!
PROSThat automatic text and email messages reach the targeted person or group with no worry. Appointment confirmations are so much faster and easier.
CONSHaving to log in to another website is a minor inconvenience.
Vendor Response
We're so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive.
Replied June 2023
Amanda
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Rapport Review
I like the integration with our PMS and the customer support
CONSmore expensive with less features as other similar products.
Reasons for switching to Rapport
the integration and text messaging capabilities
Vendor Response
We're so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving!
Replied August 2023
Jane
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Excellent
Easy to initiate and work with.
PROSWorks seamlessly in the background, but can be manually changed if need be.
CONSA few negative issues with the on line portal.
Vendor Response
We are grateful you took the time to review Rapport as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours.
Replied August 2023
Linda
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great reminders for U.S. but not for Canada
Overall, we are very pleased with Rapport.
PROSOur NO SHOW appointments have significantly decreased due to Rapport reminders being sent.
CONSWe continue to have problems with our Canadian clients not able to receive reminders via text and phone calls. Email seems to work best
Vendor Response
Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.
Replied August 2023
Kristin
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Review
love it
PROSintegration with Covetrus Pulse. I like it alot.
CONSwhen texting a client from the medical record, there was a recent "upgrade" that changed the location of the "text" and "cancel" button. This is confusing.
Reasons for switching to Rapport
wanted integration with our PIMS
Vendor Response
We're so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving!
Replied June 2023
Terri
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Rapport is Helpful
Fantastic experience, would not hesitate to recommend to other animal hospitals.
PROSRapport support was on the ready to make the transition effortless. The immediate communication with our clients has been superb.
CONSThere are no features that we are displeased with.
Vendor Response
Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.
Replied August 2023
Stacey
Veterinary, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed July 2023
Not as Useful as Entended-Droid App does not work
Considering cancelling all together.
PROSBeing able to communicate via text from email, where you don't have to be logged in. Patient reminders go out automatically.
CONSThe droid App for Rapport does not work and hasn't worked the entire time. Clients continue to get reminders, even after they've been scheduled. Difficult to setup reminders for how we business. Rapport is not as useful as anticipated.
Vendor Response
We're so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving!
Replied August 2023
Marian
Veterinary, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2023
Value for cost
Reminder appointment cards are not getting to the clients
PROSNothing. Not a good value for the money.
CONSNot a good value for the cost clients aren’t getting the reminder cards
Vendor Response
Our portfolio is shaped by veterinarian input and feedback just like yours. Thank you for taking the time to help us improve our offerings and keep veterinary practices thriving.
Replied August 2023
Alex
Veterinary, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Come for the features, stay for the integrations
No issues so far. I'd recommend it to others
PROSIt integrates seamlessly with Covetrus Pulse
CONSThe email editor is dated and not user friendly
Reason for choosing Rapport
Integration with Covetrus Pulse
Vendor Response
Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do.
Replied June 2023
Shannon
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Review
friendly employees, gets back to you in a timely manner, followups if need be, fixes issues
CONSnot applicable .
Vendor Response
We're so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive.
Replied August 2023
Lisa
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
ABC Vet Clinic
I don't feel like we have significant contact with anyone (vendor rep). We have had no trouble reaching someone when we need them, but it would be nice to have the reach out occassionally to check in and possible to offer some suggestions for a more visible and active account
PROSWe love the text feature. This has been a great thing added to be able to reach clients for brief updates and share info in a quick efficient manner
CONSI alrady explained this in the previous page. We are not happy at all with the way 5 star reviews are managed. The client should have an easier option to share on Google, than having to repeat the process.
Vendor Response
We're so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive.
Replied August 2023
Kim
Veterinary, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Rapport Review
Most impactful has been reminders, follow ups and marketing materials
CONSIntegration was slow in the beginning but works well now
Vendor Response
We are grateful you took the time to review Rapport as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours.
Replied August 2023