Consolto

RATING:

4.8

(72)

About Consolto

Consolto is a complete remote customer communication suite with live chat, web conferencing and appointment scheduling. It is designed to help businesses communicate with clients by embedding the 3-in-one plugin across websites. It enables organizations to streamline video conferencing, screen sharing, interaction tracking, contact management, and file sharing operations via a unified platform. Features of Consolto include video streaming, user management, two-way audio and video, reporting, on-demand recording, file transfer, appointment scheduling, contact management and more. It allows employees to redirect customers to calendar during off-hours, directly receive meeting requests from customers as well as send invitation requests during live chats. Consolto comes w...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Consolto Pricing

Starting price: 

$8.20 per month

Free trial: 

Available

Free version: 

Not Available

Simply Meet Customers Online
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Consolto Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Consolto

1 - 5 of 72 Reviews

Anonymous

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2024

Consolto Review: Unique and powerful tool for sales

User Profile

David

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

One of the top AppSumo apps I’ve bought.

Provides a much better customer and lead experience. Much higher close rate because of live interaction. Provides the user with a higher level of comfort and trust. We create a better brand and more substantial authority through live chat, calls, messaging, and video chats.

PROS

I’ve been looking for a way to provide a great customer experience for my clients and leads. I’ve found it in Consolto. It’s a CRM wrapped in a virtual box. I can communicate with video chat, text, and so much more. And since we are a virtual team, a cloud-based application takes the headaches out of spending a ton of money hosting my own cloud-based servers.

CONS

More training videos. But live chat and video for training is only a click away.

Reason for choosing Consolto

More robust features. Lifetime deal. Great customer service. Ease of install and use. Consolto reinvests in new technology and features. Ease of install on both WordPress and WIX platforms.

Vendor Response

Thank you for your feedback!!!

Replied August 2021

Fauziya

Higher Education, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Great for Async Coaching

The customer service is amazing! They really do try to help you.

PROS

So, I have been looking for a live chat, asynchronous solution for YEARS like 3 years. I needed a software that aloud me to send audio chats with my clients within a super secured client portal. This tool provided that and so much more. Below are the details 1. Scheduling live chats: I use this platform to ask my coaching clients to schedule a time to live chat or send audio messages. This is great for clients who have social anxiety ( so it is often difficult for them to have video or in person sessions). With live chatting, we can dedicate a specific time to chat or send audio messages. You can also upload videos if you need it. 2. The booking widget: The booking widget/calendar, can be used to book a live video call OR it can be redirected to your own website OR your click-n-chat page ---which is dedicated chat page where they can do an audio phone call or video call ( no need for zoom/google meets. etc). In the click and chat page, the client can call you ( no need to collect their numbers), chat with you on messenger, whatsapp and other platforms-- great for international coaching and meeting the clients where they are at! 3. The iframe feature: allows me to embed the chat in ANY platform. Not all platforms are chat bubble friendly, so i live the many options to embed it. You can also grab the URL and embed the chat in any supported platform. Appointments: 2-way calendar allows me to see all my appointments from other platforms as well. Money transfer: charge client for every session! SMTP: respond to client who leave your app, website, client portal via email. When they return to your app, client portal, the chat conversations are saved. I love the ability to know whether the client has left the platform, or in the background viewing other tabs. If they left the platform, i can send follow-up emails. When they return, the chat history is still there. Listen, its worth it. Its live chat + Scheduling + async coaching all-together. And if they add an AI Handoff feature that can read/ summarize conversations, respond to inquiries, and send follow up emails, It will be GAME OVER for every live chat platform out there! lol

CONS

Hmmm....nothing yet so far. Just being honest.

Reason for choosing Consolto

The audio/ video messaging feature is what attracted me the most.

Vendor Response

Amazing! So much to learn from! Thank you!!

Replied December 2023

McKenzie

Venture Capital & Private Equity, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Affordable Option for MVPs / Product Testing

I really the setup process on the back end which is a little cluttered but its easy to get use to after watching the tutorial.

PROS

I was able to install very quickly and test new products much faster. And I like that agents can manage their own accounts.

CONS

I really do not like the icon that loads the pages. Its 2 purple icons that flash repeatedly and are tacky.

Reason for choosing Consolto

It has text/video chat for agents, multiple employees can manage their own accounts.

Reasons for switching to Consolto

Much easier to setup and more affordable.

Vendor Response

Hi McKenzie! Thank you for your review! This really helps us improving Consolto You can change the icon in the widget center, I will send by email Merry Christmas and a very happy new year Neta Gafni Consolto CMO

Replied December 2020

Robert

Mental Health Care, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Excellent software

Outstanding. The software is easy to use and works great. Lots of features, and more on their roadmap. Customer service is responsive and simply amazing.

PROS

Excellent communication platform. I'm a therapist working online, and Consolto allows me to hold HIPAA-compliant sessions with my clients. It was easy to set up and has lots of customization options. Customer service has been outstanding. There are many features I haven't used yet, but I'm looking forward to adding them to my workflow.

CONS

I haven't been able to find a way to turn notification sounds down while leaving the volume of my video interactions up. They can be turned on and off, but it's unclear to me if I can change the volume independent of the system volume. I had a bit of trouble installing, but only because WordPress.com requires an expensive account to use plugins. I was able to overcome this, but I wish I knew ahead of time.

Vendor Response

Thanks a lot for the insightful review we will look at the sound problem you've risen

Replied March 2024