About Hubilo

Hubilo is the virtual + hybrid event platform built for engagement and event excellence. Hubilo's mission is to drive engagement - first and foremost - yielding greater business results. Engagement with your deeply branded experience, paired with our proactive and full-time customer success team ensures every event run on the Hubilo platform executes perfectly every time. Hubilo has the largest suite of features proven to improve attendee experience. Our features have facilitated over 600+ customers,100M+ engagements in 6000+ events, across 500K+ session hours....
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Brand your Event your Way - State-of-the-art branding capabilities for you to make a mark. Choose custom themes to suit the mood of your event, and provide a refreshing event experience, always.

Hubilo User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 117 reviews

Marilyn

Company size: 2 - 10 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2021

Wonderful Virtual Conference Software

User Profile

Garrett

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Higher Education

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

Very price competitive, with a ton of features over a very intuitive UI

Since this was our first major event moving to virtual from the normal face-to-face world, our major problem was figuring out how to transition and make it “as normal” for our attendees as possible. After multiple chats and screen shares with our rep, [SENSITIVE CONTENT] I was confident he knew what we wanted and expected and could help us navigate these new waters. I threw him a few curveballs for non-typical types of events we put on and wanted to move to the digital world, and I was always greeted by one of three answers. First, if he knew exactly what we wanted, and knew there were a way to do it, he would immediately set something up and show me. Second, if it was something new to them (which a few things were), he wanted to spend a little more time trying to understand our needs, and bounced a few ideas off of me or his co-workers to possibly see if there were a way to get what we needed. He would then schedule a call to walk through and verify if what they came up with met our needs. Lastly, the response I would only hear after he tried anything and everything, and escalated as appropriate, was, “I’m so sorry, our platform doesn’t allow that, [and here’s why].” After using Hubilo and working so closely with [SENSITIVE CONTENT], we’ve come to realize that a virtual event CAN be completed with success, and meet the needs of our attendees without having to jump through hoops. We will absolutely look at using Hubilo in the future for any other large virtual, hybrid, or face-to-face events.

Pros

The first thing that drove me to looking into Hubilo was their reasonable pricing model. Especially since they offer a flexible model. From an administrative standpoint, the Dashboard couldn’t be more intuitive. It is very easy to get around and setup the event, add attendees, add sessions, etc. In both cases (attendees and sessions), Excel files can be uploaded to allow bulk adding to make the process even easier, and they were all sent an invite email to join in an instant. Adding Exhibitors/sponsors was just as easy – with the added bonus of giving them permission to edit their own virtual booths should you wish to open that portal. There is so many nuances in the settings, you can turn things on or off with a switch – allowing you to totally customize the event to your liking. For example, we turned off polling for some of the sessions, but left it on for others, including the event feed. We turned off open chats for the event feed, allowing us to moderate the chat and have “Sponsored” posts in that area. Overall, Hubilo is very price competitive, with a ton of features over a very intuitive user interface, that make your event flow smoothly for the planners, speakers, and attendees, alike.

Cons

The user interface overall is easily navigable as seen above, but there are some quirks. As great as it is, there’s some quirks. If more than 3 sessions are happening concurrently, they can become “hidden” behind an arrow you must click to scroll through. We mitigated that issue for our event by having subsequent sessions start 1 or 5 minutes later. If the event is happening over multiple days, looking forward/backward isn’t as obvious. Would like to see those buttons larger, a different color, or something else to make them pop a bit and be more noticeable. One of our biggest issues was trying to play an “on-demand” video while having the speakers available for live Q&A after. Through the Hubilo Broadcaster, this is possible, as it is with Zoom, but in both cases, the video must be played from someone’s’ computer. It would be nice if the video played from Hubilos’ servers (as a typical On-Demand video does), with a ‘Zoom’ call added to the end of it for live Q&A. To be fair, I don’t think any other platform can do this right now, so it’s not an easy problem to solve. Another quirk we ran into is that the Q&A and chat responses have a limited character count. Understandably so, but we would like to see it raised a bit for the Q&A at least. Our speakers couldn’t easily answer some questions with the limitations in place. And something we didn’t think about before hand.

Reasons for choosing Hubilo

Assuming you’re looking at Hubilo as a virtual event platform for your next virtual or hybrid event – I don’t think you can go wrong. I’ve vetted many other competitors, and they either costs too much, or were missing key features we needed. One of the biggest price point issues I’ve seen is simply the number of attendees to your event. Most (if not all) have a model that changes with pools of attendees – either by the 100, 500, 1000, etc. And some do this, too, but Hubilo allows this number to expand as needed, so you’re not stuck with the number you originally purchased. It can fluctuate to met your needs. I would encourage anyone looking to do what I did – tour each platform and compare features with costs, it becomes pretty clear.Something else to consider is the customer service provided. Hubilo’s team that helped from demoing and procurement ([SENSITIVE CONTENT]), to setting up our event ([SENSITIVE CONTENT]), and even the during the event was above and beyond what was expected ([SENSITIVE CONTENT] and [SENSITIVE CONTENT]). We were given an account representative ([SENSITIVE CONTENT]) who was extremely open, honest, and up front through the process. He worked with us for months leading up to our event, and was available for the duration of our conference, and has been helping since we’ve digitally closed the doors making sure everything went smoothly and is ready and available for On-Demand viewing afterwards.

Andrei

Company size: 11-50 employees

Industry: Management Consulting

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Great Platform and Great Service!

Go for it! Best tool and the best team we've worked with so far and we've tried a bunch!

Pros

The platform has all the features needed to organize a great virtual event. From engaging with the delegates, to admin work on the dashboard and getting your team to manage the event. Great functionality. But even more important, the help and support we got from the customer success representative - [SENSITIVE CONTENT HIDDEN] - were unprecedented. We used few other similar services in the past, but none compare to the amount of time and energy we got from their representative. They went over and above to make sure they answer every question and fix all our requirements. They even pushed the roll out of a new feature just for us! It was a great experience working with them!

Cons

Can't think of many things, to be honest. As they have so many great features - it would help to have short demo videos we could share with the potential sponsors and exhibitors - as it would definitely get them to appreciate the platform.

Reasons for switching to Hubilo

Biggest challenges we solved: having an easy to use dashboard and uploading the data of the event (text, picture, video), giving the sponsors easy access to their booth so they can manage it, engaging with the attendees, giving them more options on how to network, having clear and real-time statistics. Also having the ticketing and registration system - all great! All of them came with the benefit of the speakers, attendees, and sponsors being super happy with the experience.

Response from Hubilo

Hey Andrei, Thank you so much for taking the time out and sharing your experience with Hubilo here. It was super fun working with your team :)

Replied May 2021

Julian

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2021

2021 GrEEn Investment Forum

Our CSM, [SENSITIVE CONTENT HIDDEN] was very responsive, proactive and helpful in making the deployment a success and providing us with timely assistance with issues that came up when we went live with event.

Pros

It’s relatively easy to use and has a lot of good functionality.

Cons

There should be an option to move users automatically from one session window or breakout rooms to the other. People are getting used to the zoom style of events with everything happening on a single window so in making the switch on Hubilo we tend to loose audience along the way. Including the automatic switch feature will help us maximize on the benefits of using multiple windows whiles retaining audience attention.

Response from Hubilo

Hey Julian, Thank you so much for taking the time out and sharing your experience with Hubilo here. It was super fun working with your team :) We have noted your feedback, and you can be assured that our team is constantly working on enhancing the product functions. :)

Replied April 2021

Khadija

Company size: 51-200 employees

Industry: Higher Education

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2022

Intuitive and user-friendly platform for clients and attendees!

Our team was able to organize two successful hybrid conferences, namely the MIT FinTech Conference and the MIT Africa Innovate Conference, connecting people from across the globe and widening our reach.

Pros

- Ease of use; the platform was very intuitive and easy to navigate for both back-end users and attendees. - Support team has been impeccable throughout the process; our team worked with [SENSITIVE CONTENT] who guided us through the process with incredible patience and always responded promptly to any questions or concerns we may have had. - Integration with event management platform Eventbrite.

Cons

- The Invite Mailer feature is a great functionality to communicate with attendees via a centralized email. The biggest challenge however was that most emails ended up in our attendees' spam folders which prevented them from receiving the instructions on how to log in. - Limitations in customization capabilities; The UI of the platform was great for attendees but we would have benefitted from having more features or from having more customization capabilities for overall design and UI.

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