Livestorm

RATING:

4.7

(393)

About Livestorm

Livestorm enables powerful, yet pain-free video engagements at scale. Our end-to-end video engagement platform enables organizations to create professional video engagements that can be easily managed in one place. Livestorm is a browser-based platform that doesn't require a download, or setup. You can use Livestorm for on-demand, live, or pre-recorded meetings or events. Livestorm supports all the workflows around a video engagement; including landing pages, registration, email follow-ups, and sharing video recordings. Powerful end-to-end analytics helps you track and measure audience engagement. Our seamless integration with tools like Pipedrive and Intercom helps you manage all your insights in one place.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Livestorm Pricing

When you sign up to Livestorm, you get a free account to try the platform with no day limit. You will get to publish one webinar for free (feel free to ask us to renew your quota).

Free trial: 

Available

Free version: 

Available

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Livestorm Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Livestorm

1 - 5 of 362 Reviews

Kate

Computer Software, 51 - 200 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed September 2022

Wonderful for Webinars, Less Great for Bigger Events

User Profile

Christina

Verified reviewer

Mechanical or Industrial Engineering, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2022

Livestorm this is a good product with excellent connectivity capabilities.

Thanks to this platform, we've been able to include viewers from all around the world in our live broadcasts. Thank you to the Livestorm crew, who I'm sure are doing their best to keep everything up and running during this difficult moment in the globe.

PROS

I appreciate that this application may be used for a variety of meeting formats, including standard video conferences, webinars, virtual events, and even fully automated webinars. With Livestorm, you don't have to juggle several tools. You can perform all of your marketing from a single dashboard, making it easier. There is no clutter in the user interface. It's easy to use and I enjoy it. I also like the opportunity to make meetings and events more engaging by including tools like chat, surveys, guest speakers/presenters, and Q&A. These tools may add a lot of oomph to your event.

CONS

For the hosts/guest speakers of a webinar, it would be excellent to have a private chat tool that allows them to discuss which questions they should respond to live and which they should address off-line.

Emma

E-Learning, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Professional and engaging!

PROS

We use Livestorm for the weekly webinars we run in our 7-week online leadership program, Leadership Beyond the Theory. For past cohorts, we used a different webinar software, but Livestorm is brilliant - we will never go back! Our students love the interactive nature of it (polls, chat and questions are really easy to see and use), and from a moderator and host point of view, it's incredibly easy and fun to use. The reminder emails are awesome and I'm confident that the emails led to an increased attendance rate overall. Did I mention how great the polls are? Really useful for collecting important customer information. Great customer service, even with the timezone difference between France and Australia they made time to video call me and help with different bits and pieces. Highly recommend!

CONS

The only thing that I found tricky was making sure our internet was strong enough to run it at a high quality - the other webinar software we used was an app on the computer so quality was the same all the time, but because Livestorm streams through the internet you have to have good speeds (which Australia typically doesn't! When we ran the webinars from the US we had more than enough internet strength to run a really high-quality video).

Reasons for switching to Livestorm

Livestorm features far outweigh Zoom...Livestorm is like the iPhone, Zoom is like the Nokia. Nothing wrong with it, it's consistent and stable, but Livestorm just has so many more features and the user experience is much better.

Vendor Response

Thanks Emma, that's great feedback. The fact that we're streaming through a browser indeed demands a bit more resources both in computer power and internet speed, but it's quite close. The pros of our tech is that the protocol is open-source, fully encrypted, and obviously does not demand any downloads. I strongly suggest going through our docs to get the ideal bandwidth, best practices, and the tool to test your environment.

Replied August 2019

Hanna

Medical Devices, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2020

DON'T subscribe to Livestorm!!!

- It is very difficult to run a video from a Powerpoint presentation on the platform, the sound simply doesnt work. You have to download other softwares and have a very special organization to make it work. Of course when it's your first webinar and you have no idea what the hell is going on... you are happy to be organized and rehearse as it took us 24hours to figure it out, thanks to the ZERO HELP from customer service! - Sometimes... you don't know why or when... your speaker's Powerpoint presentation wont work on Livestorm. It will only be a black screen... For NO REASON AT ALL!!! Just that the platform is not technically ready!!! Again, we were luck to rehearse in advance but I lost 48hours of the time of a very important surgon who was my speaker and stressed out a lot about this technical problem, she went to buy new webcams, eternal microphones.... we even payed for 12hourse help from a technician to go see her in Israel and try to figure it out!!! Nothing worked! Of course NO CUTOMER SERVICE was answering my complaints except only one hour before the webinar to tell me that it wasnt a fixable problem... I had to PAY AN OTHER SUNSCRIBTION TO ZOOM 1 hour before my webinar and send the new link to all my participants... of course it worked perfectly on zoom in one second! I cant tell you how disapointed I am in Livestorm, I have no trust in them anymore, I am complaining to everyone about it and cant even get an answer for the customer service !

PROS

The design of the software is nice. We chose it originally because it is a French company.

CONS

This software is not ready to be used for the general public. I have had many technical problems that completely enabled my webinar to start, mostly because of incompatibility with Powerpoint presentations. Powerpoint presentations are often at the core of a webinar... there CANT BE ANY INCOMPATIBILITY! Also, there is NO COMPETENT NOR ACTIVE CUSTOMER SERVICE. I am paying 2500 dollars a year to speak to a chat bot and maybe have someone answering my questions 24hours after I need an answer!!! ALSO, it is extremely EXPENSIVE, has no cost flexibility, if you need only one month webinar with more than 250 subscribers you have to pay for the whole year

Reason for choosing Livestorm

I chose Livestorm over any other product because it had good reviews and it is a french company. But I now have to go to ZOOM and PAY 2 SUBSCRIBTIONS because Livestorm wont answer any of my complait emails!!! There is no problem on Zoom, it is a much better platform where you can have peace of mind!

Vendor Response

Hi Hanna, We are truly sorry to read about this experience. Our platform at that time only supported sharing PowerPoint slides via screen sharing, rather than sending. Moreover, we are sorry to hear that our customer service did not meet your expectations. After examination, our Support team worked closely with you and was in touch within 1 hour of your first correspondence with us. We apologize if this was not sufficient. With regards to our pricing plan, it's our mission to be as clear and transparent as possible. As outlined on our pricing page, we offer the ability to choose between annual and monthly plans. There's also options to further customize your plan. We were sorry to hear about this experience and after discussion in December, our Support team had provided you with a full refund. We reviewed your comment again carefully and we'll take it into consideration to continue providing our customers and users with a great experience. All the best, Daniella from Livestorm

Replied February 2021

Leonie

Non-Profit Organization Management, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2020

Intuitive tooling that works very well for global webinars

The overall experience has been really good and we've had many compliments from over the world. The software is easy to use and as people do not need to download a separate programme makes it accessible.

PROS

It is easy to set up webinars, very intuitive and provides you with a nice data dashboard to directly understand the success of your webinar. Livestorm keeps innovating and improving, and listens to the feedback of their customers. Also, a big plus for us is that Livestorm is GDPR compliant.

CONS

It is a browser software, meaning that it is more susceptible to the internet connection of the speakers. On the other hand, we have not had any speaker (unless there internet was completely down) not being able to finish their presentation. A simple page refresh usually does the trick, but it can of course impact the user experience when speakers drop off.

Reason for choosing Livestorm

After making a first selection we thoroughly tested 3 webinar softwares, Livestorm was by far the most intuitive and as a browser based software easy accessible from all over the world. Also, as Livestorm is a French based organisation it has to comply with GDPR, for the American based software's it was not always apparent whether they indeed were GDPR complient when looking deeper into their privacy regulations.