Brivo Access

RATING:

4.3

(49)

About Brivo Access

Looking for access control and proptech solutions to improve security and add technology to the building? Add cloud-based access control and make spaces smart with a platform that brings keyless entry, mobile credentials, remote security management, smart locks, visitor management, and identity management solutions from one provider. The Brivo platform enables all these things and more to elevate employee and tenant experience and improve the safety of all people and assets in any type of physical space. Thermostats, workplace management, and video surveillance are just a few examples of intelligent environments. With an open API, Brivo Access integrates with hundreds of third-party devices, applications, and platforms to help manage facilities. Smart spaces start ...
Brivo Access integrates to hundreds of enterprise applications to create a seamless solution for your business

Brivo Access Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Brivo Access

1 - 5 of 49 Reviews

Erica

Religious Institutions, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Fabulous Product!

I am so happy that we switched from Tru Portal! Brivo Access is easy to use and manage even for people who are not tech savvy!

PROS

It is easy to use and the app is essential for me so that I can lock and unlock doors when I am not on site. It is easy to set up users, easy to use and manage. I can assign users temporary access in case they just need it for a short time.

CONS

I love it all! Luckily we have been using our security company for a long time and they know all of the tunnels and access panels around the church. They had to do some creative wiring to hook up some of the panels but that isn't a Brivo thing. It is an old building thing!

Reason for choosing Brivo Access

We switched from Tru Portal but it won't let me put that in. Tru Portal was awful and we are very happy that we switched!

Reasons for switching to Brivo Access

Tru Portal was awful. It stopped being supported, an Apple update "broke" the app years ago, and it was more cumbersome than Brivo Access.

User Profile

Gary B.

Verified reviewer

Real Estate, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed November 2023

Great product, The worst customer service!!

Last repair was my last. I ripped out system. I would rather have a key and an intercom. Simple system. It would take me 3-4 days to get anyone on the phone. After getting them on the phone, I would get transferred 6-7 times, and many times I got disconnected. It is very difficult to understand the person on the phone. Did I say frustration! To my real estate friends, run from this product due to the customer service. I inherited this system. The monthly is too expensive. They are about $70.00 per month, and others are $10.00 per month. It was all good until I needed help!

PROS

When it worked, it was a great product.

CONS

Overpriced compared to competitors. Not just the product itself, but the monthly is 6-7 times more than the competition. The worst part about this product is the customer service. It is the worst customer service. If you don't mind, taking 3-4 days to resolve an issue, then this is your company.

Reason for choosing Brivo Access

I liked the product. You don't get to deal with the customer service, until you need them. Don't waste your time!!

Reasons for switching to Brivo Access

Wanted a more sophisticated system. A System that would be a virtual doorman. I inherited this system.

James

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2022

Almost Done

Brivo - Does not get back or follow through with its promises as a company. I can list things we as dealers have been promised and have not one after another. I have to hound them to get any response. It is also very frustrating to see costs going up for fewer services. I do not have an issue with cost increases as long as values are created.

PROS

As a contractor that installs and runs only Brivo as their go-to, I like that I can train any HR person in 1 - 2 hours. turn over is high. so training is imperative to keep the system up.

CONS

It is not close to being done. We are still waiting on things to be finished but they keep adding on to it. So it is good enough to sell but not complete. We have been pushing this for 3 years now. Also, the labelling in the program side is very inconsistent and if you did not use the system much you would not realize just what an issue this is.

Reasons for switching to Brivo Access

We wanted a fully cloud SaaS

Spencer

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed March 2022

Good product, but two requests

The system has allowed us to standardize access to buildings and centrally manage our users' keys. We can limit their access when necessary or lock out building access in emergencies. All of this and more has been very helpful to our organization.

PROS

The web interface is easy to use and effective/stable. Changes seem to propagate to the panels quickly. I really like that the events stream in real-time and that the reports can be scheduled and emailed on the schedule.

CONS

My main complaint is that card numbers do not sync from Active Directory. This means that, every time we assign/reassign a proximity card, I have to log into the interface to change it, even though we already store that in AD. I have requested this before but the company said they wouldn't allow that. An alternative would be API access so that I could integrate it with my existing change process. But you have to PAY for API access?! I've never heard of that before - this is the only service we have with that requirement. Other than that, the system works very well.

Jenny

Commercial Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed October 2022

Workplace Manager review

Great! No issues that I am aware of from an admin perspective, users find it easy enough to install/use on a daily basis. Overall, brivo is reliable.

PROS

Brivo is relatively easy for an non-IT person to manager. Our low voltage vendor installed the physical hardware and helped created doors/etc on the dashboard. Once everything was installed, I was able to create a group for our employees. Management of users (onboarding/offboard/troubleshooting) is relatively easy...I am not our IT support, so when issues scale above my knowledge base I will call brivo support. Luckily I haven't had any issues...so I haven't called support yet. For what it's worth, I have a pretty good base-understanding of access control systems (as in, I can create a group, user, pull some reporting, etc).

CONS

too many apps, why is there a badge app/admin app? would be great to funnel all services/functions under 1 app. I'm actually pretty sure there are three apps.

Reason for choosing Brivo Access

reliability