About iLobby


iLobby is a cloud-based visitor management solution that is suitable for businesses of all sizes in manufacturing, education and government sectors. The key features of the solution include visitor registration, notifications, legal document signing, badge printing, visitor dashboard and reports.

Additionally, iLobby offers image capturing, pre-registration, QR codes for frequent visitors that allows them to use the badge issued during the first visit and evacuation alerts. It helps users by generating daily, weekly or monthly visit reports which can be used for audit purpose and compliance adherence. The solution also provides an offline mode to the users for operation in zero internet connectivity situations.

iLobby offers multilingual support and can also accept multiple modes of payment. It offers a mobile application for iOS and Android devices.

iLobby offers services on a monthly subscription basis that includes support via email, phone, FAQs and through online chat.



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Supported Operating System(s):

Web browser (OS agnostic)

65 Reviews of iLobby

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(51)

4 stars

(10)

3 stars

(3)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 65 reviews

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April 2019

James from Northland Power Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2019

User friendly sign in system with all the bells and whistles.

Pros

iLobby is a very user-friendly and intuitive visitor sign in system that replaces the old pen and paper/sign-in binder approach. From badge printing to host notifications via email/sms/phone call, this system is the absolute deluxe luxury package of sign in systems. It's easy to manage from both a technical perspective, and an administration standpoint. Address book integration was very smooth with our locally hosted AD, and iLobby provides very clear and concise documentation to help you do it. It also has the ability to integrate with Office 365/Azure AD if you choose to go down that path. The support staff is quick, knowledgeable and friendly. Our rep has been a pleasure to deal with. Overall, iLobby is a gorgeous sign-in system that does so much more than a regular sign-in binder, while doing so without complicating the user. Any business who wants a professional looking sign in system should look into it.

Cons

Only a few minor things:
- certain adjustments to the user interface such as adding fields can only be done through the back-end by the support team. However, since the support team is so responsive and quick, this is not really a big issue.
- we have had some wireless network stability issues on the provided iPad since our area is so congested with wifi networks. I would love to see a more reliable wired ethernet option.

August 2018

Elan

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Futuristic and Easy

Pros

We like the fact that administration can now be better utilized towards other tasks. Having iLobby in our facility transcends a message to our visitors/clients that our company is a step ahead of its competition with such a forward-thinking platform that is not yet been seen in our industry. Our clients love the simple and easy to use iLobby sign-in process and that makes us happy; seeing our clients happy. The customer service team is very friendly and always available, which was a big plus for us when we had urgent questions that needed to be answered right away.

Cons

Not sure if we would have any constructive criticism to note, overall we had only a positive outcome with the iLobby team. Very pleased.

April 2019

Brenda from Orthofix

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

So much better than our old clipboard sign in!

iLobby keeps our visitors and hosts' names private and yet EXTREMELY accessible. A month ago, an employee needed to know the name of someone who was here to work on a machine approximately 3-4 weeks ago. The only information we had on this contractor was his company name and iLobby had all the rest stored, including a photo. So easy and fast (much more efficient than the clipboard!).

Pros

Visitors are always impressed with our new sign in system. It is very professional, confidential and so high-tech! Also, it's proven very handy with all the food/lunch deliveries made to our lobby each day. As the receptionist, I've trained all the regular drivers to sign in their deliveries without my assistance so I can keep working...Fewer distractions for me and a very smooth process!

Cons

If ever there is a problem, customer service is super attentive and communicative! They have had to tweak a few of our screens/options as we settled into the product, but it's always been a pleasant experience.

The only times I get frustrated with our sign on system is when the badges don't print immediately. I keep pre-printed visitor badges for those instances. When this happens, it is never iLobby's fault, but rather our occasional spotty WiFi signal.

April 2019

Jonathan from Silgan Plastics

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

iLobby Makes Visitor Sign In Easy

iLobby has helped our business save valuable time with our visitor check in process. No longer are we wasting time in this process as iLobby handles the process for us in an automated manner. The alerts to hosts that you have a visitor waiting for you is great. Giving the visitor the ability to check themselves in through iLobby and even print off a badge with a real time picture saves a ton of time. All of our plants have been very pleased with the overall product and customer service we have received. Highly recommend!

Pros

Very automated and allows hosts to be notified when their visitor(s) have arrived.
Printable badges upon entry.
Emergency email notification can be triggered in case of emergency.
Saves time for our employees to not be boggled down helping visitors check in

Cons

All positive thus far. No negatives have come to light.

April 2019

Gregory from ELITE LIFE & FITNESS INC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2019

Beta User that loved product from start!

iLobby solved our security and check in and check out vitrifaction and accountability of time in our facility.

Pros

We needed a simple check-in and out feature for a start up fitness center. iLobby was in beta but meet the needs. Since iLobby as since developed, and become an ever better product and continue to improve. The reports generated from checking in and out helps us manage our facility efficiently.

Cons

I would love a feature past the user front end check in that shows there status. So at anytime any user can verify if they checking in our out "status" without using back end dashboard.

April 2019

Catherine from A.S. Hatch Elementary

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

April 2019

Good System - needs tweaking for school use.

It is great that iLobby sends an email to the person chosen as being visited. Easy to use, easy to load rolls in printer.

Pros

Easy to use and to instruct others on use. Easy to review who has logged in as a visitor.

Cons

Print mechanism fickle. Does not always print a label. We believe it does not print a label for someone logging in again in less than 24 hours. But even accounting for this, printer does not always print out a label.

April 2019

Steven from HD Supply

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

HD Supply

Pros

Very easy to use and hosts are notified via email and text which is great.

Cons

Tough question the software is fine I think my biggest gripe is the printer loses connection all the time and I am not sure why we have used Bluetooth and Wi-Fi.

April 2019

Paul from Avatar Corporation

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

April 2019

iLobby Review

Pros

System is very modern and quick. Its easy to use and we get a lot of compliments.

Cons

Parts of the software were not working correctly upon implementation. We also had a few customizations which were buggy at first. After several rounds of back and forth, things were sorted out but it was frustrating for the start of implementation. Things have been running smooth for almost a year now.

April 2019

Lore from Gestamp NA

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Great Product and Service.

iLobby is responsive to anything we need. I have only had to call them once after the product was installed and that was to confirm the size of paper I needed to order.

Pros

It is the easiest piece of technology in our building. Our visitors and the employees they come to visit find it extremely easy.

Cons

Nothing. I spend like no time with problems on it - the only thing I have to do is change the badge paper roll.

May 2019

Jacob from Continental Disc Corp

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Good Product

Very good experience thus far with iLobby. Communication is good and deadlines are met on time.

Pros

Good product right out of the box and easy to get setup and start using. The customer support staff are quick to respond, seem knowledgeable about the product and communicate well based on what is needed

Cons

Some of the things we talked about in our initial meetings was not available in the software and had to be part of a custom development that extended the time that it took for us to start using the software on a daily basis.

April 2019

Elizabeth from Weir Minerals, US Minerals

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Great transition to iLobby!

With iLobby, we were able to move away from a traditional paper and pencil sign in process. The process is now fully electronic and it’s much easier to run reports! It allows us a much more professional approach when visitors walk through our door.

Pros

It contacts the person's host and is a simple way to do our end of the month safety hours reporting.

Cons

Can be confusing for those no familiar with iPads

August 2018

Alexander from Apple Day Care

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Great company to do business with!

Our overall experience has been amazing. I am confident that the iLobby team will fix any issues that arise. We have had a couple changes that needed to be made and we’re helped within the day.

Pros

iLobby has really helped us streamline our visitors that come to the office. We needed to customize a couple entry fields and I emailed our account rep, he answered within the day and the customizations were done within the day as well!

Cons

I would like to see a better ETA for our next device that we are adding. The last package came a day late.

August 2016

Roman from NightGolf Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2016

Excellent product, using it at all of our 8 locations.

iLobby team was great at helping us setup the product and customize it to our needs. We love the fact that it runs on a 23" screen (the only system that found to have a large screen option).

Pros

Flexibility and willingness to customize the system to our needs. Support for large screens.

Cons

The self help setup is not as easy as some of the other products we tried but its overcome by fast responses to all of our requests.

April 2019

Stacy from P&H Milling Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2019

Easy and helpful

Pros

Very easy to use. Visitors find it easy to use and sign in. Makes the required documents for visitors easier to handle.

Cons

Visitors complain that their name doesn't pop up to select when they are a 'returning' visitor. They have to type it completely and exactly the same as the last time or they have to do all the documents again (if they forgot to capitalize or added a hyphen or not).
Would be nice if the website dashboard showed only my site and not the others in my company.

April 2019