iLobby

RATING:

4.61

(121)

About iLobby

iLobby is a cloud-based visitor management solution that is suitable for businesses of all sizes in manufacturing, education and government sectors. The key features of the solution include visitor registration, notifications, legal document signing, badge printing, visitor dashboard and reports. Additionally, iLobby offers image capturing, pre-registration, QR codes for frequent visitors that allows them to use the badge issued during the first visit and evacuation alerts. It helps users by generating daily, weekly or monthly visit reports which can be used for audit purpose and compliance adherence. The solution also provides an offline mode to the users for operation in zero internet connectivity situations. iLobby offers multilingual support and can also a...

Awards and Recognition

FrontRunner 2021
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iLobby Reviews

Overall Rating

4.61

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 121 reviews

Mario

Company size: 51-200 employees

Industry: Security and Investigations

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

January 2020

iLobby supporter

I love this software as it not only allows me to track who's in the building in real time but I do have too many keys in our security desk key press and this product allows me to conduct a monthly audit to see which keys get signed out the most. The keys that have been rarely signed out in the last 365 days are put in a different key press in the security office now.

Pros

I have been using pen and paper since 1998 and the iLobby is a very good way of tracking guests, contractors and visitors in real time and the app is awesome as I can see who's in the building on weekends and week nights when I am not here.

Cons

I would like the software to be able to bring up a person's name that has signed in in the past instead of having the person sign in on a daily basis. We use this software for some of our cleaners and they have to sign in every day and take their picture.

Reasons for choosing iLobby

iLobby was just a lot simpler and it met our needs. It is a lot easier for my tenants, contractors and cleaners.

Jane

Company size: 201-500 employees

Industry: Industrial Automation

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2020

Great Product

We used to print badges, cut them out and insert them into a plastic sleeve for our visitors. They also had to sign in on a registry book. This is a great way to keep track of who visits, print the badges with pictures and saves us time!

Pros

The iLobby system is very easy to use, customizable to our organization and have saved us time with our frequent visitors. The system stays online and connects with the badge printer easily. Their customer service is great! We never have a problem getting a response and help with any problems we've encountered. We are constantly receiving good comments from our visitors abut the iLobby system.

Cons

Once in awhile we have to reboot, just like any other software system. It usually only takes one time though and we're back online.

Chris

Company size: 201-500 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

January 2021

Too many technical issues

I have not been happy with the overall performance of the iLobby Visitor Management system. As we use thermal cameras to take temperatures, if the camera can't read a visitor's face due to hats, glasses, masks, etc. it will report an error of a camera malfunction and not report an error reading the face. I did suggest a feature for them to still send the picture to the supervisor even on failed reading. This would in turn let the supervisor know that the camera worked but wasn't able to take the temperature due to some other reason.

Pros

When the software works it's ok. It still takes too long to process a visitor. But that has more to do with how our program added COVID screening questionnaires that slowed the process down.

Cons

The thermal camera integration does not work well at all. We have 6 iLobby units with thermal cameras. On average we have at least one or two system crash every single week. Tech support does help get them online, however we shouldn't have to completely reinstall the system and get a code from iLobby every time it updates (whether through iLobby or through the App Store). Tech support's basic troubleshooting steps include resetting the wireless interface/network settings. This is unnecessary and I've had to instruct my IT Teams to refuse this request. The issues of needing a code to re-install the software do not require the system to be reset. This removes our configuration settings which in return make it harder for the end-users to use the devices.

Reasons for choosing iLobby

I was not a part of the decision making process. The program that uses the software researched and chose iLobby for their screening process.

Lisa

Company size: 11-50 employees

Industry: Banking

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

July 2019

Convenient and Productive

This puts the responsibility of a member waiting on an employee back on the employee's shoulders. They no longer can ask the receptionist to screen the visit. It forces them to respond quicker and this reduces the wait time for the visitor.

Pros

Once we implemented iLobby we were able to relocate our receptionist to another department saving enough money to pay for the software. We are able to monitor the number of visitors we have each day and which department they are visiting the most.

Cons

The members tend to shy away at first. Technology can scare some - but the option to check the members in ourselves right from our computers is a great way to offset those fears.

Reasons for choosing iLobby

The ease of use and functionality.

Cole

Company size: 201-500 employees

Industry: Machinery

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2019

iLobby is a set and forget system

We are able to keep track of who comes to our buildings and when. We can see how often they come in, who they are here to see, and if they have been waiting alone in the lobby for too long. It is just as good (and in some cases better) than having a dedicated employee at the front desk.

Pros

This software was incredibly easy to use with very reliable hardware. Brother printers and Apple iPads, very dependable.

Cons

Setting up the address book, which would be a pain to do with ANY software. If that's this software's worst problem then it clearly has a lot going for it.

Reasons for choosing iLobby

This was the first product we found and we were very impressed with the promises it made, and it delivered!

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