Jurny
About Jurny
Jurny Pricing
Eliminate the need for hundreds of licenses, software, and service providers. Jurny's MOS is the ultimate hospitality solution for Boutique Hotels, Short Term Renta Owners and Operators, Vacation Rentals, Serviced Apartments, and more!
Starting price:
$49.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Jurny
1 - 5 of 32 Reviews
Blendi
Verified reviewer
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Terrific Customer Service - Cutting edge AI Technology
Overall, I have nothing but good things to say about the platform. It's been a game changer for my team. If you're looking for a property management tool with a robust Airbnb integration and AI, this is it.
PROSThe role of our company is to streamline, guess communications for Property Managers across the country. Using the technology stack, Jurny has to offer has allowed us to speed up our response time while providing thoughtful answers. Their AI tool, NIA, as allowed our agents to provide a more human touch to a guest's experience. Offering recommendations and clear instructions without having to dive into our knowledge base software has allowed us to cut overhead while maintaining the high level customer service we promise to our clients.
CONSAt this time, the integrations with other OTAs is still in its infancy. With time, this too will improve. Stay tuned!
Reason for choosing Jurny
Their customer service team is very hands on making customer success their main priority.
Reasons for switching to Jurny
Customer service dilemmas and price.
Vendor Response
Thank you, Blendi, for your review! We're thrilled to hear that our AI tool, NIA, has helped streamline your property management communications and elevate the guest experience. We're always working hard to improve our OTA integrations so that they can better meet your needs. If you ever have more insights to share or questions in the future, please don't hesitate to reach out. We're happy to help!
Replied September 2023
Seth
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Jurny Review
Very happy we are using Jurny and I'd definitely recommend to others.
PROSGreat Interface and very easy to use. The support staff is second to none and really helps my business be successful.
CONSJurny is a startup with a great vision and I'm confident they will achieve all their goals. There are a few minor details with the calendar and pricing that could be improved for easier use. I'm able to accomplish all my goals but with a few tweaks there could be fewer ste3ps.
Reason for choosing Jurny
price, user experience and the staff were all part of the deciding factors
Reasons for switching to Jurny
Pricing and limitations. Jurny is more modern
Vendor Response
Hey Seth! We're glad to hear that you find our platform's interface easy to use and that our support team has been helpful. We're always looking for ways to improve, and we'll definitely take your suggestions into consideration to make the user experience even better. We appreciate your recommendation and are happy to have you as part of the Jurny community!
Replied April 2024
Kat
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2023
Complete shambles and a scam
Jurny only caused our business financial loses and issues, they didn't actually solved anything. Their system is being developed and their clients are paying extortionate amount for the privilege to be their experiments. If you're considering using them, make sure you ONLY pay with your credit card so you can get your money back as they will not give you a refund. Jurny business strategy is to take your money and toss a coin to see if you get the service you're paying for or not. We're reporting them to the Trading Standards in the UK. Do your business a favour and stay away from them. Your life isn't worth the stress they will give you.
PROSJurny has a nice, user friendly display so it's laid out well enough, nothing works though so the style lacks any substance.
CONSEverything. This system is still being developed and huge majority of critical functions were not operational for the 6 months we were with them. After over 150 emails exchanged with the team trying to work with their system failures we decided to leave and go to market leader (who is cheaper and way better). Their sales rep has mis-sold us the system and said it would automate up to 90% of our operations, the truth is we were spending more time than ever before managing our business to compensate for how useless Jurny really is.Access codes don't integrate with the locks so they have to be added manually, expect there was no option to add codes manually so the check-in details had to be send manually.Jurny had major problems with the following:- integration with Airbnb - terrible don't believe what they say on their website, we had to spend 4 hours re-writing descriptions and correcting 2 listings on Airbnb.- integration with the access locks - took them 6 months for us to be able to manually add the access code- services we were told were part of the package - weren't- Breezeway - awesome system but can completely go down if one of their clients deletes a template, so your business can be negatively affected by their other clients errors - does that sound like a complete system to you?- security deposits were just complete shambles and in the entire 6 months haven't worked once.- there were way too many issues to list them all but this is the worst company
Vendor Response
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience with Jurny. We are committed to learning from your feedback to make necessary improvements. If you have any additional details or suggestions you would like to share, please feel free to reach out to support@jurny.com, and we will do our best to address your concerns.
Replied September 2023
Liza
Hospitality, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Great company!
I am wowed by the caring and detail-oriented staff who have helped me/us set up our property on Jurny. From the first demo on, they have always answered all of our questions. Their customer service goes well beyond the day we signed up with them. There is no way that we could have done this without their help. They have helped us navigate around every corner as we are growing our STR beyond just being an Airbnb listing.
PROSGetting everything set up online can be confusing. The support team was great! They walked me through step-by-step and always answered all my questions.
CONSIn the STR industry (in general), there were so many potential hosting tools I still needed to learn about & to set into place before expanding past ONLY listing on Airbnb. I’m one of those people who want to make sure that every box is checked & double checked before going live. The Jurny team was excellent in helping me through that process, but with me wanting to make sure everything was perfect, there sure was a lot to cover.
Reason for choosing Jurny
Reason for trying Jurny: Features offered, the price point & the set up support they offered. My skepticism: They were a newer company. Reason for staying: The support they offered PROVED to be genuine and real!
Vendor Response
Hi Liza! Thanks a lot for your kind words. We're really glad to hear that our support team was able to guide you through the process step-by-step and address all your questions along the way. Providing top-notch customer service is something we take great pride in, and we're thrilled that we've been able to support you beyond just the initial setup. Thank you for choosing Jurny—we're honored to be a part of your daily operations!
Replied April 2024
Erin
Verified reviewer
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Still Getting Onboarded
Great sales team. Now to get onboarded!
PROSI'm excited about the feature set Jurny showed me, but I haven't finished onboarding!
CONSLimited messaging tools for guests. I really wish there were canned responses I could save for each listing to make customer service easier on my VAs.
Reason for choosing Jurny
Feels like a good middle point between Hospitable's limited offering and Streamline's beast of a product. Also makes more sense from a financial perspective at the size of my business.
Reasons for switching to Jurny
I need financial reporting.
Vendor Response
Thank you for taking the time to provide us with such a detailed and positive review! We are so pleased that Jurny's feature set impressed you enough to switch from Streamline, and that our team was able to provide excellent service. We understand your concerns about messaging tools for guests, and we do allow canned responses that you can save for each listing in order to make customer service easier on VAs. We've also rolled out Nia, our new AI that can help your VAs answer questions & inquiries from guests. I will have our team reach out to you for a quick tutorial! Thank you again for using Jurny and for your valuable feedback.
Replied January 2023