About WhosOnLocation


WhosOnLocation is a cloud-based visitor management solution suitable for small, midsize and large enterprises. It's suitable for a variety of industries including schools, offices, government, manufacturing and construction. Key features of the solution include visitor tracking, badge printing, visitor car parking, notifications and reporting.

WhosOnLocation enables users to manage visitors signing in and out of facilities, view unauthorized visitors and manage visitor policies. Other features include visitor pre-registration, real-time monitoring and data export.

The solution is available with monthly and annual subscription pricing options. A free trial version with access to all features and support is also available. It's available in the United States, the United Kingdom, Canada and Australia. The solution offers video tutorials, email and chat-based support.



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Supported Operating System(s):

Web browser (OS agnostic)

61 Reviews of WhosOnLocation

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(45)

4 stars

(15)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 61 reviews

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November 2017

Andrew from CCL

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

November 2017

Very solid easy to use product, that you can have running out of the box with 30 minutes work.

Reporting, ease of pre-entry for visitors, Service Provider Management and many more day to day tasks are made easy with WOL.

Pros

It is so scalable - you can choose to use the bare minimum of modules or the whole lot, if your organisation requires it. It is also very configurable for instance the alerting of visitor arrival can be by email, SMS or both.
The Service Provider Manager and Qualifications Manager make it easy to manage contractors and staff qualifications alike.
Having set it up for what was a medium sized single site, and extending it across 7 offices and 350+ staff I can honestly say it isn't difficult and we proved that by deploying it to a national organisation across 13 sites with 1200 staff.

Cons

Navigating around the various functions can take some time especially if you don't use a particular module frequently. Other than that (minor) no real dislikes with the software.

Response from WhosOnLocation of

Replied November 2017

Thank you very much for such a great review. Our team works extremely hard to offer the best product, customer experience, and value for money, so I am pleased that this reflected in your personal experience. I also noted the comment regarding the navigating around the infrequently used functions and will ask my team how we might improve this for all users. I will pass your review onto our team members. Thank you again. Darren Whitaker-Barnett, CEO | Founder

July 2017

April from Mount Maunganui College

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

I have found WOL very easy to use which is important when you are using multiple systems.

Pros

We have a very busy reception, it enables me to continue on with my work whilst the visitor is signing in, I love that a text is sent, again enabling me to get on with my job rather than trying to ring the person they are visiting. I like the fact that once they have signed in I can look on my screen and know their name, company and who they are visiting.
I also like that WOL is always evolving, they are always looking at adding new features, in particular I like the panic button.

Cons

I have had feedback from people signing in that they find the signing in process lengthy, in particular the mobile number and the photo.

Response from WhosOnLocation of

Replied August 2017

Hi April Thank you for the review, we love to hear that by using WhosOnLocation you have found efficiencies. The panic button is a great feature, which hopefully you don't ever have to use. To streamline the process you could make the following changes 1) change the frequency of photo capture from every visit to every 3 or 6 months for returning visitors and contractors; 2) if not all the questions are needed you can reduce the number via the questionnaire manager in the app. If you need assistance with making these changes or anything else please let us know. Thanks, Bridie, Marketing

March 2017

Kevin from Frontier Electronic Systems Corp

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Professional and easy way to handle visitors at a controlled facility.

We use WhosOnSite for managing our visitors and it has made our life so much easier. Our facility is access controlled and this software has allowed us to have our visitors read and acknowledge our visitor policy, while also taking their photo and printing a visitor badge. The point of contact notifications are great and we have ours set to email and SMS text message notifications upon visitor arrival. It's been a great tool for seeing who is currently onsite and being able to report visitor history. We set our system up with a Windows 10 basic pc and are using a 19inch touch screen display which makes it very easy for visitors to enter their info when signing in and out. The web management interface is fairly easy to navigate and there is plenty of help if you need it. We're just scratching the surface of what you can do with this software.

Pros

Very easy to use. It's web based and doesn't take much of a computer to run it. Easy to integrate a web cam and badge printer. I use it every day and the management interface is easy to navigate and setup.

Cons

Would be nice to have a button on the main menu of the management interface to show who's onsite without having to go to the location. But I only have 1 location.

Response from WhosOnLocation of

Replied March 2017

Thanks for the review Kevin. Great to hear the value WhosOnLocation is adding to your controlled facility. I would also like to point out to you that you can favourite any page in the application, simply select the star on the page you require, and this will then bookmark under under the star in the header of the application. We hope this helps. Enjoy!

July 2016

Raewyn from Airways NZ Lyd

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

WhosOnLocation Software

There have been a couple of wee glitches from the latest software upgrade however this has been resolved

Pros

direct notification to recipient of visitor without the need for the receptionist to chase up the staff member

Cons

Not all past visitors have been recognised in the system and have needed to complete entire registration on each visit

Response from WhosOnLocation of

Replied July 2016

Thank you for your review - it is greatly appreciated. We take on board your comments regarding the migration from version 1 to 2 and my team are reviewing their process and your experience from our customer support notes to see where we can improve. Just a small note (albeit this is not a support forum) - you can adjust the returning visitor look back option for Receptionists from the default 60 days to as much 365 days under Tools > Locations > View > Location Settings. For Kiosks it is set to 60 days but we are reviewing this as a result of your comment with a view to providing you options to match the receptionist look back. We will let you know once released. Thank you again for the review :) Darren Whitaker-Barnett CEO

March 2017

Leo from Geoswift, Inc

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

WhosOnLocation Customer Support

I've worked as a software Engineer in Silicon Valley California since 1976. During my career I've purchased many software licenses and deployed numerous enterprise applications for global companies. My experience with customer support from WhosOnLocation is my new gold standard. Their response time are immediate. Their staff really cares, has deep product knowledge and excellent communication skills. Doesn't matter what time of the day or night they return my emails and or call me. They check-in on a regular bases to insure everything is running smoothly. They email and call to discuss new features. Best of all, although my account is small the customer service they provide is better than I've received when working for very large enterprises. I tip my hat to them.

Pros

It's very easy to configure. During the on-boarding process WhosOnLocation team configured the software for me. All I had to do was download the iPad application, login and setup printing. The entire process takes less and 1 hour.

Response from WhosOnLocation of

Replied March 2017

Thanks Leo - we appreciate your feedback. Delivering amazing Customer Service is at the forefront of what we do. Our goal is to make your experience simple and easy. We are a 24/7 operation and passionate about delivering amazing service to a range of customers, weather that be small business or large scale enterprise companies. We are passionate about delivering an amazing experience and glad that we've delivered great service to you.

May 2017

David from Douglas Pharmaceuticals Ltd

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Getting "WhosOnLocation" up and running was a painless and straight forward exercise.

Tidied up our visitor/service provider process nicely allowing us to comply with current health and safety requirements. Covered off our internal security needs as well.

Pros

Help from the service desk when I did have a question was spot on. Fast and on the mark every time, I couldn't praise them enough.
Features, if you can think of it, "WhosOnLocation" will have it (well that's what it feels like !)
The user friendly interface. Barring the odd occasion, nothing seemed too hard to figure out how it worked (despite the myriad of features)

Cons

Sometimes it seemed there were too many features and you could get a bit lost however there was comprehensive help files and an excellent helpdesk to fall back on so no big deal.

Response from WhosOnLocation of

Replied May 2017

Good afternoon David, Thank you for the awesome review. As a true 'enterprise-class' cloud people presence management system we are always striving to balance the 'deep' and 'wide' feature set with 'simplicity' of the user experience - and as you have discovered we are mainly there; but we can improve. The product has been developed with significant customer feedback and input. Hence the flexibility of the app to meet a very wide range of customer environments; be they hospitals, manufacturing plants, high security operations, schools, corporate offices, utilities, or small business. But of course, it does have it's challenges, and keeping it simple is always ours whilst balancing the often complex needs of some of our multi-national users. Once again we really appreciate the review. Don't hesitate to let us know if we ever fail to meet your expectations - our greatest learning's come from critical review. Darren CEO Founder WhosOnLocation

September 2016

Kerry from ALS Global

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Throw out the old sign in book

Prior to installing WOL, we were utilizing a sign in book and pen. We had no way to track visitors during an emergency, and front desk checkin was cumbersome, safety was an afterthought, and notifying the host was painful. Afterwards we now have an induction process for all visitors, we are tracking all individuals to our facility, and we love the SMS alert we receive when a visitor arrives.

Pros

SMS alert upon arrival of visitors
Evac events include visitors
Safety induction for visitors
Ability to review visitor information

Cons

The badge printer capability needs some work. More ability to customize the badge (more fields to choose from, ability to change the position, size printing sometimes off due to kiosk software).

Response from WhosOnLocation of

Replied September 2016

Thanks for the review Kerry, and thank you for the feedback. The CONS we take on board and will work on these to make the user experience better when setting up printing. Once again you are a mine of information - no pun intended. Thanks. Darren Whitaker-Barnett CEO

May 2017

Nick from Computer Concepts Limited.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Snappy, Clean, Feature Packed, Always Growing.

Pros

Nice clean user interface which is easy for everyone to use.
New features coming out every month with great business user feedback.
Lots of hardware support options for kiosks and printers.
Speedy and helpful support responses by knowledgeable staff.

Cons

Very little downsides, service is very rarely down for any maintenance.
Requests for improvements or suggestions can take awhile to be implemented, but are prioritised accordingly to the development pipeline.

Response from WhosOnLocation of

Replied May 2017

Hi Nick, thanks so much for taking the time to review WhosOnLocation. We receive 100's of development request each month and while we would like to do them all we do need to priorities based on demand. To give you an idea of how much development work we processed in the last 12 months we have released an average of 14 features a month. Thanks for your engagement and please keep sharing your ideas with the team. Bridie, Marketing.

March 2019

Mike from DataPro International

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Signing In Simplfied

A fabulous tool for tracking and recording, WhosOnLocation is simple to use and easily tracks who is working on which project from inception to completion. This has been a valuable asset to determine billing for client hours and also works to manage visitors and clients. With WhosOnLocation we are able to verify who was working where at what time for invoice management. We are also able to manage our health and safety requirements to record who is where in need of evacuation even during a practice drill in our building. I would recommend WhosOnLocation for any type of business, a valuable asset.

Pros

WhosOnLocation is easy to use, from set up to daily use, this product is simple to use and a great way to track and record who is working on each project. Customer service is very friendly and helpful. We haven't had any real glitches but each communication was handled with efficient, friendly service.

Cons

There is nothing that we have found to dislike about WhosOnLocation

Response from WhosOnLocation of

Replied March 2019

Mike, thank you for taking the time to review your experience using WhosOnLocation. It is great to hear that you are finding real value across a number of areas since implementing WhosOnLocation. We are very passionate about helping organization keep their people and places safe and secure.

June 2017

Sameer from Housing New Zealand Corp.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

Best Solution for our Customers

Independent visitor management, time saving for local admins into chasing up visitors, modern display, reduced our carbon footprint (no paper wastage from sign-in books, etc.).

Pros

Great user experience, good layout and customization options. Compatible with the up-to-date device choices/ preferences and requires minimal back end support to run/ troubleshoot.

Cons

The app basked kiosk tend to sometimes freeze and the app could crash.
There are sometimes lag by the app, but guess this is dependant on the network connection.

Response from WhosOnLocation of

Replied June 2017

Hi Sameer, great that you are enjoying using the product. For the freezing issue you are experiencing we would recommend that you are in an area that has a strong wireless connection and ensure your iOS and WolKiosk versions are up-to-date. If you need further assistance please contact our friendly Customer Support team. Thanks, Bridie, Marketing

June 2017

Vesna from Pernod Ricard Winemakers New Zealand

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Great Software, very handy, easy to use, covering Service Providers management, emergency mngmt

Pros

Service provider management and Emergency Management (WolEvac), Induction and training possibilities, What I like most - Everything in WoL we love - It is great software. Best Helpdesk team which I know. Help when you need one, is in minute with you, GREAT TEAM

Cons

One minor disadvantage exist - it is not possible to extract all contractors with info about insurance, members etc., but as I know WoL team is working on it and will be available soon

Response from WhosOnLocation of

Replied June 2017

Hi Vesna, thank you for the positive review. We are passionate about delivering an amazing experience and glad that we've delivered great service to you. It is our goal to make your experience simple and easy. Keep an eye on our feature releases we are not far away from delivering the contractor functionality. Bridie, Marketing

July 2017