KACE
About KACE
KACE Pricing
Get in touch with us, and we'll address your specific questions or concerns, as well as help you customize a solution for your unique requirements. You may also request a quote for products and/or services. To learn more about our solutions, just request a quote using the link here. We look forward to showing you how you can dramatically reduce complexity and risk to unlock the power of IT. https://www.quest.com/register/126811/
Starting price:
$2.40 per year
Free trial:
Available
Free version:
Available
Most Helpful Reviews for KACE
1 - 5 of 24 Reviews
Anonymous
201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2019
Easy to log issues
I use this software as a user to submit tickets and bugs to support and IT and have no issues as a user. I'm able to send an email to the internal IT email address and it opens a ticket for me.
CONSSometimes I know IT has issues using this to push software within our org, but I don't know much about that
William
Higher Education, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Excellent tool for mid-size organizations.
We have been able to create labels and queries to organize all of our devices into groups, buildings, rooms, etc. We've also been able to script a lot of mundane tasks that would normally have required a great deal of "sneaker-net" and thusly a lot of wasted time. We've also been able to get our imaging process down to a level where our Tier 1 personnel can perform it, and image entire groups of PC's without having to physically touch them.
PROSI've been using KACE (SMA and SDA) for the past 6+ years. I've been able to build it up to handle patching, scripting, imaging, reporting, and labelling/querying to my particular use cases. It is easy to learn and easy to implement, and although not very graphical, it does mostly allow you to do whatever you need to do in order to manage your organization. I feel it is in the "sweet spot" of management tools, for organizations that are too large to manage manually, but small enough that they don't need the likes of SCCM/Big Fix/etc. Customer service and tech support have always been wonderful, there have been several occasions when support helped me through a problem, and even admitted that the problem was on their side, and their communication was always fantastic.
CONSAbout the only role where I feel KACE is lacking is self-service software distribution. Getting the user to click on the tray icon is a bit clunky, and I'd rather see a browser link to more of a GUI page (like a web page) of software self-service installs that the end-user can perform. Because of this, we've moved towards Chocolatey for our software package management and distribution.
Reason for choosing KACE
Cost and feature set.
Reasons for switching to KACE
Altiris was bought by Symantec and lost some of its quality.
Andrey
Verified reviewer
Higher Education, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
3
Reviewed May 2022
Bloated and confusing
The product is mature and fully featured. Has many bells and whistles. The marking/sales team will always tell you that it can do anything you throw at it. Patching is the biggest workload we throw at it, and it seems to work OK most of the time. Many of the other modules are indeed very useful and fully-functional. Keep reading for the gotchas...
CONSThere is no unity between the different modules, other than the color scheme of the UI. Each modules has its own complexities, and just because you learned how to use one doesn't mean you now know how to use them all. It takes a significant amount of work to configure the appliance to be useful and functional. Training the team to use it is a monumental task, since the trainer has to be learning as they teach.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
DELL KACE K1000 IT Asset Management Tool
Overall, Dell KACE K1000 is a comprehensive IT management solution that can help you automate IT tasks, a wide range of features, like patch management, software deployment, and inventory management,helps us to manage the company assets and remote devices easily and to maintain compliance
PROSI have used DELL KACE K1000 Asset and Inventory Management to tool for more than 3 years, it's a great tool to manage and keep track of your oranganization assets and devices.Dell KACE K1000 provided Patch management solution which helps organizations to automate the process of identifying, deploying, and tracking patches for their IT assets, using labels to separate the different appliances or devices and patching test machines using labels makes the patching management process easy. Patching devices using DELL KACE patch management feature is easy to use and configure.
CONSTicket System provided by KACE K1000, I couldn't bring the ticket system I developed in K1000 to Production as I had intermediate knowledge in SQL Queries.
Reason for choosing KACE
Our organization size was less than 10K, so the IT Director chose DELL KACE over other asset tracking and inventory management tool, he believed for organization whose total assets/devices less than 10K DELL KACE K1000 would fit our needs, in terms of cost and other factors.
Daniel
Hospitality, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
You Get What You Pay For
Reporting is robust and informative. Inventory automatically includes warranty status for Dell products. It’s probably the cheapest option in this space.
CONSPage load times will be very high (30+ seconds) unless it’s running on a server with an SSD. It's not possible to view the patching history for a specific computer, only the most recent patching attempt.
Reason for choosing KACE
Price