Qminder

RATING:

4.8

(86)

About Qminder

Qminder is a cloud-based queue management platform that helps businesses deliver memorable waiting experiences. Manage customer queues via onsite check-in kiosks and real-time status updates. Qminder lets customers queue up remotely using their phones and get notified via text messages. The data captured during customer self-check-in helps you provide more personalized service. Gain insight into your location's real-time and historic performance with custom reports. Find out at an early stage whether your customer service strategy is working, and boost your team's productivity. We are helping serve millions of customers around the world and across different industries. We've provided our expertise to AT&T, Sprint, Verizon, Uber, World Bank, and even the Olympics.

Qminder Pricing

Starter: $429.00 per month - 15 users Business: $659 per month - 30 users Enterprise: Custom pricing

Starting price: 

$389.00 per month

Free trial: 

Available

Free version: 

Not Available

Qminder's self-check-in allows your visitors to join a virtual line by using an onsite iPad kiosk. Specify the details they need to fill in (name, phone number, reasons for visit, preferred language, etc.).
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Qminder Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

5

Functionality

5

Most Helpful Reviews for Qminder

1 - 5 of 86 Reviews

User Profile

Bintu Keithane

Verified reviewer

Consumer Services, 10,000+ employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Maintaining Flows and Queues of Visitors.

It helps in gathering customer data and information. People don’t have to wait for a long time in long queues. It helps in gathering name and other information related to customers and helps in informing them about their queue status. It helps in providing customized experiences to visitors. The queue management system is perfect for clinics, schools, and big stores. It helps in notifying automatically

PROS

It helps in maintaining flows of visitor and managing waiting lines. It allows visitors to check-in for getting services through their mobile devices from anywhere like homes or waiting in their cars. It helps in social distancing and minimizing the risks. It provides seamless queuing management systems. It provides actionable insights and helps in reducing operational waste. A queue management system helps in making every job easier.

CONS

It has limited tools for extracting more data. Its user interface needs some improvements. It may slow down sometimes and not able to notify you about queues status. Some controlling and customizing features need some improvements.

Christina

Verified reviewer

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Qminder is a great product

Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! I like that we have our own client representative; it makes communication easier and more direct. Qminder seems to really care about their customers because they seek feedback and they are constantly enhancing their product. Honestly, our business relationship feels more like a partnership.

PROS

Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! It is easy to use for everyone (even those that struggle with technology). I like that Qminder is constantly working to add enhancements and improve their software.

CONS

I really don't have any complaints, Qminder is a great product for a great value.

Lorilyn

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2023

Qminder as a user

PROS

Being able to get notifications when new patients are added to the que.

CONS

Even though I only have one department line selected, I still get notifications for long wait times from other departments.

Naomi

Verified reviewer

Education Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Easy to use queue management tool to improve student experience

This is one of my favourite bits of software to manage. It always works, has a great UI, the students and staff both like it (which never happens with anything else), and it's always a joy to speak to the Qminder team and they keep adding even more awesome new features, which make an already great product even better. For something that seems quite a simple premise, they've entirely nailed the delivery. The stats are extremely powerful as well in order to evaluate the service.

PROS

It's simple to ease and very effective at what it does - It's straightforward for students to get the hang of and simple for staff to serve them with and keep track of what's happening

CONS

I can honestly say there's nothing I dislike about this software.

Haley

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

My Qminder review! :)

Absolutely love it!

PROS

The ease of use and ability to let our departments know when they have a patient

CONS

Lack of reminder system to remind departments to transfer patients to the next department. Lots of forgetting to transfer and patients having to wait awhile.