High Trek POS

RATING:

4.9

(16)
Overview

About High Trek POS

High Trek POS is a retail management system designed to help capacity-based businesses such as adventure parks, waterparks, and FEC's manage online booking, point of sale, ticketing, customer experience, and other administrative operations. Facility owners can utilize the capacity management module to set up activity-based capacity limits across facilities, generate time-based services, and display product availability during in-store or online reservations in real-time. The application provides an operation hours management module, which enables entertainment venues to control the availability of tours, attractions, products, and facility services on a global facility operating hours calendar. It offers a discount engine, which lets supervisors create custom qualifie...

High Trek POS Pricing

We offer enterprise level software at a small business price point. Our subscription costs are very competitive and range between 1.5% down to 0.5% of your gross revenue based on your growing sales volume. We find that most comparable software solutions are charging anywhere between 3 and 6%. We have No contracts. We are incentivised to help you grow.

Free trial: 

Available

Free version: 

Not Available

High Trek POS global activity calendar
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High Trek POS Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for High Trek POS

1 - 5 of 16 Reviews

User Profile

Jenny

Verified reviewer

Entertainment, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

unique entertainment biz

We have really loved having high trek the team is great and it is not crazy expensive like others as well as you don't need to sign and forever long contract.

PROS

Hight Trek was easy to implement. They walked you through the process as well as the customer service is top notch. It is easy to try employees on how to use. We love that it has a crm in it and you can assign people tasks.

CONS

The event management side is a work in progress so we use google doc to make our event sheets with all the details for the day of event.

Reason for choosing High Trek POS

Customer service support and they are always making changes to make their system better. We had looked at them a few years before but they didn't have everything we needed. Once they added a few things we were ready to go with them.

Reasons for switching to High Trek POS

Needed more options for our food portion of our business.

Shannon

Entertainment, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Solid booking software that handles all of our needs.

We are very happy with the value we get from the software and all of the ways the software helps us merchandise our products, upsell to our customers, and track our conversions and online marketing spend so we can grow our business. The company is also always helping with free consulting as to how we can make our business better and grow faster.

PROS

I appreciate the integrated waivers that generate tickets for our guests and a process for us to make sure that every guest that participates is waivered. There are many ways to configure products to handle our complex capacity constraints for our ropes course. The software also handles admission tickets for our mini-golf and lane rentals for our Axe throwing. Having one system to handle all of our point of sale transactions as well as online bookings, camp reservations, and financial transactions is a plus. The ability to sell pre-paid vouchers works great for us during the holidays. The company is very responsive and always developing new features for us. The integration with QuickBooks saves us time and effort. The addition of CRM capabilities are making it easier for us to manage our sales funnel and work with larger corporate events with more control over pricing and communication.

CONS

The system doesn't integrate with a card system like embed yet.

Reason for choosing High Trek POS

Flexibility of the system, capabilities of complex product configurations, waiver integration.

Eileen

Entertainment, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Seeking to switch to a new operating system? Consider HT POS.

We've relied on HT to support our business operations, and it's been an invaluable asset every step of the way. Despite our customer service team being small in numbers, they're dedicated to being there when we need help/assistance. They're always ready to jump into action, promptly scheduling calls to address our inquiries and discuss our evolving business requirements. One of the standout qualities of our customer service team is their proactive approach to enhancing our experience with HT. They've been hard at work implementing new features that have proven instrumental in streamlining our processes, both behind the scenes and for our valued customers. Their commitment to innovation and excellence has truly elevated what we do, resulting in a more seamless and satisfying experience for all involved. As we continue to grow and evolve, we're grateful to have such a dedicated and responsive team supporting us every step of the way. We look forward to continuing our partnership with HT for years to come.

CONS

see overall experience below in box three

Christiana

Farming, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

High Trek Revolutionized Our Business

In the tumultuous business world of 2020, we needed to quickly adopt a reservation model for our business to succeed. High Trek was the perfect choice to help us make this big leap. They have been extremely supportive getting us started and very responsive in helping us increase our product offerings. They listen to feedback, have made helpful modifications, and respond promptly to our queries. It has been a positive collaboration.

PROS

The High Trek system has allowed us to very efficiently and reliably check in large numbers of guests. Our staff and our customers give it very favorable feedback. As a robust reservation software program, it provides a wide range of reports and features, including a variety of reservation reports, customer email lists by date of their reservations, and customized order email confirmations. When our guests are onsite, the ease of adding on to their order has increased our sales. Our business offers guests a variety of experiences and products; it has been great to have a software system that can handle all of the variables.

CONS

It has a many capabilities, so there is a learning curve to understand all its features. We have made suggestions for modifications; some were addressed immediately and others are on the list for future updates.

Reason for choosing High Trek POS

High Trek offers customized support. When we ask questions, we receive knowledgeable, detailed answers directly from the High Trek developers. Instead of being overwhelmed about how to get started, High Trek offered us options and ideas how to match our business to the software's capabilities. Another important issue was value. With some of our products having lower price points, it made much more economic sense to go with a software that fee's was based on a percentage of sales rather than a fee per reservation plus a percentage. Bottom line: the larger e-commerce softwares did not offer all the features of a full reservation program; the larger ticketing softwares were too expensive and one-dimensional; none offered the support we have found with High Trek.

Lorrie

Recreational Facilities and Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

All-In-One Software with Specialized Software Functionality

Alpha Goat has been available 24/7 to help. In addition to working through minor bumps that come along with any implementation, they have listened to all of our feedback and have made many system enhancements based on that feedback. In the past, with larger companies, I was told that they would put a request in to fix a bug or make an enhancement. However, given all of the competing priorities, I never felt that our needs were addressed. With High Trek POS, I feel like we are all on the same team, with the end goal to be the best all in one system satisfying the needs for aerial parks, water parks, and laser tag facilities.

PROS

After having worked with several reservation software programs in the past, the best part of this software is the fact that I don't need to integrate with any other programs. This all-in-one solution has allowed for a much easier customer experience for group waiver management, reduced labor hours for our office staff, and a quicker check-in process. I cannot stress enough that the waiver system integration with the reservation system is the best available in the industry. Many returning customers have commented on the improvement from the last system that we used. As a business owner, the easy access to data has been an added benefit. The administrative setup was extremely easy, and the day-to-day adjustments to the calendar are simple as well. Marketing to customers has also been improved with the use of High Trek.

CONS

The website checkout process still needs work from a presentation standpoint. The ability to sell add-ons has been great, increasing our average ticket. My issue is simply that the text needs to be lined up better, but my understanding is that it will be shortly. A phone app will also be helpful, but again, in the works.