Wherewolf

RATING:

4.5

(42)

About Wherewolf

Wherewolf is a digital waiver and guest management solution designed for tour and activity operators. The web-based and app software gathers digital liability information and stores it securely in the cloud, both as legally binding PDF documents and as graphable data aggregates – creating razor-sharp analytics of insights for business owners. With elegant design and effortlessly impressive functionality, Wherewolf additionally offers review generation through follow-up automations, as well as integrations with several third-party applications including Dropbox Business, Mailchimp, Peekpro, Bookeo, FareHarbor, Rezdy and Xola. Tour providers can speed up their check-in process without compromising on guest experience; and grow their brand with the business intelligence...

Wherewolf Pricing

Lite: $0/month - Includes up to 400 guest waiver completions per month. Essentials: $149/month - Our most common paid package that includes marketing analytics and automated guest reviews Equipped: $299/month - Our most advanced package for multi-location, multi-app, operators, with all features of previous tiers plus detailed Trip Management and Texting of waivers included.

Free trial: 

Available

Free version: 

Available

Wherewolf Guest Data Analytics
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Wherewolf Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Wherewolf

1 - 5 of 42 Reviews

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Far exceeded expectations!!!

Overall I’m beyond happy with their services and all they have to offer! This truly does make a significant difference in our business and removes stress that would otherwise be a headache for us. Allowing to automate the process has been the most helpful thing.

PROS

Our rep [sensitive content hidden] were truly incredible and patient throughout the entire process. Having the “human” interaction for implementing this kind of a waiver made a difference and one that if it was not there would’ve changed the outcome. The fact that their communication is crystal clear helps tremendously and that for us was the selling point.

CONS

This is hard because we didn’t have bad experiences. In the first 2 days there were “glitches” but it was moreso on our end forgetting things that needed to be added on to the waivers and as a result having to reach out and get that corrected. Otherwise our experience has been fantastic!

Reason for choosing Wherewolf

Was referred by a friend

Stacey

Leisure, Travel & Tourism, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Wherewolf is the easy choice

The Team here at EcoZip and I love using Wherewolf - we used to do the work manually so the upgrade is a life saver. Easy, fast, reliable and super efficient.

PROS

Wherewolf was extremely easy to connect with and super easy to use, the support team always promptly reply to any queries, the customer interface is also easy to use for all walk of life!

CONS

I can't think of any con's off the top of my head. Whenever we have any issues we create a support ticket which is promptly actioned. If the issues was not resolved right away then we are updated as the issue progresses to it's completion point. Maybe one con is where the system sometimes freezes; however I am not sure if that is at times our internet. I guess at times it take a while to sync, however again this could be out internet.

Jeremiah

Hospitality, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed February 2021

Bad fit for my company

I reached out to Wherewolf on the recommendation of a friend - because I wanted to move away from paper waivers and collect customer email addresses to use later with marketing apps like MailChimp. In retrospect I could have accomplished this in other ways at a much lower cost. I expressed concern that I didn't think Wherewolf made sense for a company as small as mine, considering the start up and monthly costs, and when you consider how few waivers I would be using every month. [SENSITIVE CONTENT HIDDEN], who seemed to listen initially, turned out to be another smooth talking salesperson in the end. I told him the size of my company and how many waivers a month I would be using. He agreed on a special price for me then promptly disappeared from communication and had the price changed on me. I explained that even with the discount I was paying over $3 per waiver. Customer Success Manager [SENSITIVE CONTENT HIDDEN] accused me of insinuating blackmail when I told her I would cancel my account and share my experiences online if Wherewolf was not willing to honor the contract I had signed. Resolving anything took weeks and many back and fourth emails. I held off on cancelling at first b/c I had already invested in the initial start up cost and lots of time getting everything set up - I did not want the whole thing to be a total loss. A much better outcome would have been achieved if they listened better /didn't "push for the sale" regardless of my particular situation.

PROS

I like the liability waiver graphics (what the customer sees filling out the form), how customizable everything is, and the fact that you can collect demographic and email information for all clients that opt in. Their customized "request for online review" automatic emails look great too. [SENSITIVE CONTENT HIDDEN], who works tech support (contracted out it seems), works hard to resolve issues and is the most responsive person working for the company in terms of getting back to inquiries.

CONS

The value just wasn't there for me and my small company. The initial rate I was quoted, and that was written into my contract, suddenly changed after one year. I also had trouble transferring my client list to MailChimp in a useable format as well which was a huge deal as that was one of the major reasons I signed up for the software. After months with tech support we were finally able to get it to work. I had trouble reaching anyone by phone when I needed help - for example, then I wanted to cancel my account the phone number on my bill was to a non-working number. It took several emails to different people before my account was finally cancelled months, and hundreds of dollars, later.

Reason for choosing Wherewolf

I probably would have gone with a use based solution such as smart waiver had I taken the time to think about it more. The email responses to my questions about signing up with Smartwaiver were going to my spam folder. At the same time [SENSITIVE CONTENT HIDDEN] was pressuring me to sign a contract with Wherewolf. I wanted an alternative to paper waivers, collecting customer info, and request for online reviews emails so I signed the contract with [SENSITIVE CONTENT HIDDEN] / Wherewolf. I later found Smartwaiver had gotten back to all of my emails (they were in my spam folder) and has excellent customer service and a great pricing structure. Smartwaiver may not offer all of the features that Wherewolf does but they are the perfect fit for my needs and their software seems to have much fewer glitches than I experienced with Wherewolf.

Patrick

Entertainment, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

1

FUNCTIONALITY

2

Reviewed December 2020

Patrick Alexander, Rockaway

Just need to speed up the process, but otherwise good.

PROS

Data Collection, Intuitive Design, Few Connectivity Issues

CONS

We need a box for the east coast states that are small and hard to hit on an iPad or iPhone with your finger. The email you are sending has been finding its way into some spam folders, not sure how if that can be fixed. Please include a message about how the person who gets the initial email can forward it along to the rest of the group, or at least make it more prominent. We have some people filling it out themselves and then making the others do it in-store so let's connect the dots for people. The biggest thing we need to fix is the amount of time it takes to fill out the form. The app moves slowly when in between guests and if I had a 12 person group it will literally take 15-20 minutes before everyone is done, and that messes up my entire schedule for the day.

Vendor Response

Hi Patrick. Thanks for submitting your review. These are all items we can definitely help with. If your main objective is to increase the speed of your check-in process, we can customize the solution and remove any unnecessary questions you might be asking as part of your waiver. We can also change the language in the email that gets sent to the person who made the reservation so they have clear instructions to forward to the rest of the group. Can you send your requests to support@getwherewolf.com? Thanks, Phil

Replied December 2020

Tanya

Leisure, Travel & Tourism, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Fantastic

This software and the team behind it have been a great pleasure to work with and would highly recommend

PROS

this software is so great for keeping liability forms, the reports and information gained without having to store papers for years. The support team are phenomenal. I have never had a question unanswered, they are quick to respond and don't disappear. They even did a custom build for allowing pre-arrival sign in. This software also links to my booking software making it even easier.

CONS

It does have some constraints, but nothing I haven't been able work over. Nothing enough to make me unhappy.