About Contentsquare

Contentsquare is for brands who offer products or services on websites or apps and are interested in offering an extraordinary experience to increase digital customer engagement, conversions and revenue.

Our cloud-based digital experience analytics platform tracks billions of digital interactions, and turns these digital behaviors into intelligent recommendations everyone can use to improve the customer experience, grow revenue and fuel innovation.

From optimizing content to enhancing their experimentation performance, we equip teams with all the insight they need to make better, smarter, faster decisions for their website, mobile web or mobile native or hybrid app.

Features include - Session Replay - Customer Journey Analysis - Zone-based Heatma...


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62 Reviews of Contentsquare

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(55)

55

4 stars

(12)

12

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 62 results

August 2020

Simone from VodafoneZiggo

Verified Reviewer

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

August 2020

Valuable user insights

ContentSquare helps me to dive further into the user behavior on a page. I mostly use it to pre-validate AB-test ideas, analyse AB-tests, discover bugs on our site and determine general improvements of the user flow.

Pros

ContentSquare has extensive features to analyse user behaviour on a page or on a set of pages. The different type of reports form a great set of tools to uncover more general and very specific insights. I mostly use the zoning analysis and session replay. The CS Live Chrome Extension is very handy and is a great solution for stakeholders and team members to find quick answers to their questions. ContentSquare has integration with our customer feedback tools, Google Analytics and AB-testing software. ContentSquare is relatively fast as well, especially compared to our previous tool ClickTale.

Cons

We sometimes run into bugs. Luckily the Support Team is often quick to reply.

Reasons for Switching to Contentsquare

ClickTale turned into ContentSquare for us when they were acquired.

May 2021

Mathilde from matmut

Company Size: 5,001-10,000 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2021

Un outil puissant et facilitateur

Contentsquare, c'est mettre des chiffres sur ses intuitions et avoir une démarche UX 100% data driven. Malgré sa puissance, l'outil reste facile à utiliser et plus intuitif que d'autres solutions du même type. Deux autres points positifs : - la plateforme évolue et s'améliore en continue, - les équipes CS sont charmantes = expérience client au top !

Pros

- Un outil adapté aux marketeurs - Facilité d'accès à la data / d'analyse - Les nombreux insights tirés des analyses

Cons

Le seul inconvénient est la période d'analyse limitée à des requêtes de 3 mois

Reasons for Choosing Contentsquare

Plus puissant, plus de module d'analyse, support en français

October 2021

Rossella from Leroy Merlin Italia

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Essential for understanding user behavior and improving conversions!

Thanks to Contentsquare's data, we can plan better the actions to improve the user experience and journey. We can also better understand the user and the points of friction. CS helps us formalize significant A / B tests and actions that prove to be successful. The benefit is an increase in conversions with less effort on all teams.

Pros

ContentSquare allows you to analyze the user's journey and to identify pain points within the page. Furthermore, thanks to the "Impact quantification" module, it is possible to evaluate the impact of certain user behaviors and plan actions based on the estimated revenue. Contentsquare allows us to improve web performance thanks to ux / ui micro-optimizations. The tool's usability is perfect, and the support is always timely and effective, made by extraordinary people, and I highly recommend it.

Cons

Nothing, I like everything about the tool, and I have no suggestions.

July 2020

CJ from QVC

Company Size: 5,001-10,000 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

4.0

July 2020

Excellent features, with some issues

Pros

Great range of features that touch almost every aspect of visitor behavior, from the journey map to individual page interactions. Gives a whole new dimension on the "why" behind the winners and losers of A/B tests. Really caring and responsive customer support team as well!

Cons

Issues with performance, especially when taking in data from a large variety of external campaigns, do create somewhat significant barriers to using the platform to its fullest extent.

September 2021

Adrien from The Webster

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Amazing tool

Pros

Content square is an amazing tool, extremely detailed information about the user journey on your site, that helps you optimize your site day after day. The team at CS is extremely responsive and knowledgeable, they help you make the most out of the tool.

Cons

It takes a little bit to get used to the tool, but the team is really helpful in getting you up to speed

Reasons for Switching to Contentsquare

Access to a lot more information and less impact on the website's performance.