All UserWay Accessibility Widget Reviews
1-25 of 115 Reviews
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Wayne
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Most well known Website Accessibility Product
Ubiquitous platform that almost all websites I’ve come across use so I trust that a product so widely available is not bad.
CONSSometimes, the user interface interferes with the website design & blocks crucial tabs or buttons on the phone.
Melissa
Financial Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Good Company
Awesome, very pleasant! Would recommend to other companies.
PROSEasy so far :) Customer service is good!
CONSnothing so far, new to the system.. but everything I have tried is great!
Reasons for switching to UserWay Accessibility Widget
Too complicated and more work :) I didnt have time to do it all :) and didnt want to learn! :)
Greg
Automotive, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Everything is Great So Far
So far it has been excellent - through we are just getting started with it.
PROSWe are just getting started with the UserWay accessibility widget, but so far our experience with it has been great. The installation and configuration of the widget is straight forward. On the occasions we've had to contact support they have been quick and thorough in resolving our issues. We look forward to getting more out of UserWay.
CONSSome of the UX in the Manage portal (particularly for team members who are not the owner) are a little unexpected.
Anonymous
1 employee
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Loved it!
Software is easy to use and intuitive. I like it
CONSCan be difficult to operate at first. Sometimes I need to play around with it to find the feature I need
Vendor Response
Thank you for taking the time to leave your feedback. Did you know that we have a library of tutorials available at https://userway.org/tutorials?
Replied March 2022
Valentin
Marketing and Advertising, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
easy widget
I didn't know that if I used GTM to insert the code I needed to use the advanced code but the support team immediately figured out the issue.
PROSIt is easy to set up, customize, and install. I like that accept unlimited pages
CONSMaybe the price, but is the same as the competition.
Reason for choosing UserWay Accessibility Widget
Already have the free version installed and just upgraded.
Daphne
Cosmetics, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Great customer service
Great customer service from [sensitive content hidden]. The response time was great.
CONSNot very friendly for those that have site impairment.
Vendor Response
Thank you for taking the time to leave your feedback. We would like to understand more about your feedback. We’d appreciate it if you could reach out to our support team at desk@support.userway.org to give more details on any issues you may have encountered regarding sight impairments. Thanks in advance.
Replied April 2024
Lisa
Information Technology and Services, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Initial Testing
Amazingly fast tech support on your end. For my initial testing purposes, this interaction alone is impressive. The company all already gets a score of and A++ from me.
PROSEase of installation and set up. Very quick to get underway.
CONSI’m still in the testing stage, but have not encountered any problems.
Jueun
Design, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
It is really easy to install!
It's really good to have a customer support! Great customer service!
PROSIt is really easy to install! Also, it's easy to review and get a report.
CONSIt's was free when I first time to know Userway. However, it's little expensive for the paid version.
Reason for choosing UserWay Accessibility Widget
I couldn't find the right platform when I searched on Google.
Judith
Retail, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Easy to use and great customer service!
I am not a tech savvy person. I have an e-commerce site that is complicated and managed by a third party. I was able to add this necessary product to my site in 3 minutes with the help of tech support. If you have a website - you need this product!
CONSWhen I first purchased it I had a difficult time figuring out how to add it my website. Once the Tech team understood my problem, they made it simple for me to add and now I am compliant.
Matthew
Primary/Secondary Education, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
UserWay makes Accessibility accessible.
The UserWay Accessibility Widget goes beyond traditional accessibility concerns. Our userbase is primarily students and this widget gets barriers out of their way so that learning can happen. Our users really like the ability to switch the ability to modify the site to make it easier for them to use. To our surprise the most used feature ended up being the live translation.
CONSWith the live translation being the most used feature the difference in the pricing model of the Widget and the Translation made predicting usage and getting into the right tier difficult.
Robert
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed November 2023
Userway helps our vulnerable clients in healthcare
So far so good! We've had a great time implementing UserWay and all our interactions with their team have been lovely.
PROSMany of our clients in healthcare serve vulnerable populations including seniors and those with disabilities. Userway plays an important role in reducing barriers to these populations in the community, by making the websites promoting valuable services accessible to all.
CONSThe hundreds of strange/unrelated websites that appear on my list of sites.
Reason for choosing UserWay Accessibility Widget
We liked the integration to Duda, which is our web CMS.
Tiffany
Real Estate, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Expensive But Gives Peace of Mind
Easy implementation and no maintenance.
PROSWe have not received any legal threats since implementing this software. This peace of mind is great for our ownership.
CONSThe price is high for what it is considering it seems to be a pretty simple widget.
Reason for choosing UserWay Accessibility Widget
More broad protection and guarantee and built specifically for our goal of accessibility and lowering legal risk.
joe
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2022
Userway For Websites
Simple, we help business clients implement an option for their website to be more user friendly to those with physical disabilities.
PROSADA compliance, or at least awareness, is becoming more important so a widget like Userway's is nice to have and their customer service has been excellent.
CONSWatering down the features of the free widget - getting rid of the screen reader- is an issue for me and an issue for quite a few of the businesses I work with for many reasons, price included. Though I value their service, and certainly value their right to make money as a business, I feel other options should be explored that getting rid of features.
Vendor Response
We do appreciate your feedback. The Pro widget is much more than the screen reader and mainly for the AI-Powered remediations which are necessary for a proper widget screen reader user experience.
Replied March 2022
Lisa
Real Estate, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2022
Adds Peace of Mind
This has overall been a great tool to have and offer our staff a piece of mind. The audit that comes in is fantastic in assisting us to locate documents that need our attention. Allows for peace of mind in regard to website compliance.
PROSIt is incredibly easy to deploy and takes little to no effort once it is implemented.
CONSNegative reviews that claim this software is not compliant. Customer Service is also lacking - I feel as though when I do have questions or need assistance - which is very rare... that they always want to upgrade or charge more.
Reason for choosing UserWay Accessibility Widget
I have seen it work on other sites and was most comfortable with the product.
Rob
Staffing and Recruiting, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Easy way to improve accessibility
Easy to implement and painless to maintain
CONSN/A - I have recently taken over managing our company's website, and the support from UserWay's team has been very helpful in ensuring we remain compliant
Jessica
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
You need this
The ease of use and set up of UserWay was extremely simple. The team provided me with printouts and technical jargon to provide to our board of directors to help convince them on the importance of ADA accessibility
CONSThe issues that you're facing with Squarespace.
Mitchell
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2022
Easy and affordable accessibility solution
I like it. It's affordable and seems effective so far after comparing to rivals tools.
PROSIt's far more affordable than software like Audio Eye and a comparable solution from Accessibee was also more. Using this and other ones in the real world, i notice no difference and if anything i find the userway tool easier to use and more effective.
CONSIt doesn't fix everything. you do have to go in and hard code permanent fixes, but the widget lets you know what to focus on as guidelines.
Forrest
Hospitality, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed December 2023
Simplified ADA compliance
I like that the product is easy to install and configure. I also seems to work across the mobile and desktop version pretty seamlessly. I had no issues getting it installed and configured for our website. I like how you can scan the website and get reports to the level of compliance you are meeting.
CONSThe only issue I really have is that I am uncertain how much the pro version actually fixes on my website. I can see the reports it generates but do not have a way to validate our ADA compliance, it says I am 97% compliant but have no way to tell if that is accurate or not.
Vendor Response
Thank you for taking the time to leave your valuable feedback. The AI-Powered Pro Widget finds and fixes as many WCAG violations as possible and fixes them. However, there are some issues that can’t be remediated via AI like videos. One of our accessibility experts would be happy to discuss the status of your website. Just log into your UserWay Dashboard, click on the chat icon, and ask to speak to an accessibility expert.
Replied December 2023
Benjamin
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed March 2022
Userway: Great for Accessibility
It was easy to implement on our website at a low cost, allowing us to improve accessibility for those who need it.
CONSThere are a lot of other features, but most are not readily necessary for what we need to do.
Charles
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great Solution
Easy to implement and manage.
PROSEasy to implement; serves an important function.
CONSIt’s a great solution, among the best available. You may need to use a paid option to more actively discourage spurious litigation.
Paul
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Simple way to solve big problem
I've had nothing but positive experiences with everyone I've met with at Userway and the program is simple enough to install and run on your own.
PROSThe software is super easy to use and solves the huge issue og ADA WGAC compliance
CONSIts a bit costly for the AI version, but that is also the most effective.
Amber
Medical Practice, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
This product works
Easy to install, one stop-accessibility tool
PROSEasy to install on website, comprehensive tool
CONSIt's a little pricey, but worth it. I wish it was a bit less expensive for very small companies/practices like mine.
Deanna
Government Administration, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Great Product
Keeps us in ADA compliance and for our citizens, etc.
CONSNothing at this point. No negative comments or suggestions.
Andrew
Verified reviewer
Machinery, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Ease of Use
So easy to implement on your website. Took maybe 5 minutes to drop code into our site.
CONSNo cons. Might potentially slow down page load times given the widget.
Orlando
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Excellent
Easy to use and easy access, very good for our customers.