VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.

I can say no after sales customer service at all. No phone number can be contact for urgent issue.

It is very easy for technicians to use and provides a nice single pane of glass to see everything through. Kaseya has lots of options for you to add on to sell to your customers as well.

Costly - But you get what you pay for. Menus - They are working to standardize the UI.

Overall Kaseya is a good product. I think there are better applications out there for the price, but for an RMM it does its job.

Support is horrible because the company is horrible.

This even extended to professional services and some problems completing scope items.

They focus on new things like new backup & office 365 integration but the Core of their product is still terrible.

The powerful scripting agent has allowed for us to deploy software and patches quickly.

You polish the whole in the right shape. We have good security options with Webroot, Malwarebytes and Patch Management as most important parts.

License issues constantly causing problems, support is hit or miss, AD discovery is completely broken, poor integration with AV products.

Good overall experience although my service desk have had confidence knocked in the product with recent outages.

Automation Ease of use Fully Featured Great integration. Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc).

Significant reduction in operational costs and increase in our ability to deliver value.

Everything feels clunky and menus are not categorized right. Not only that, the remote tool is HORRID.

Utilize for remote access and Help desk mainly and it is very helpful.

Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field.

Good product if managed and configured correctly. When bugs are identified, their resolution is very slow from engineering team.

Good feature of software but better not to use if you are not familiar with it.

It lacks a low latency feature such as Zoho assist. If your customer has a poor connection, expect key presses to be delayed and your words being typed wrong.

The software is actually quite good when it works properly. It has a huge amount of features.

Beyond simply remoting onto client endpoints, I really enjoy the ability to carry out various tasks in the background without having to remote on, including. Running CMD and PowerShell commands.

Some other products have pieces of what Kaseya can do, but no one has it all.

Ease of customization and automation of procedures.

Updates with Live Connect, some times install will fail and have to uninstall and reinstall. Some connectivity issues when using live connect is slow.

What I love about this product, it has a lot of modules that helps me a lot to meet on my general requirement.

The most buggy and useless pile of nonsense code in existence.

The price is great compared to others. The back end and configuration could be easier and more intuitive.

The ease of remotely accessing devices to help resolve issues is amazing. Not to mention the remote aspects of running procedures for software means we don't have to connect to any device.

New leadership has taken some time to reform the company, but is now running full speed ahead. The potential of venture capital is a big benefit to what they can do, if you make them see the need.

We live the easy of use and integration of the software.

LogicMonitor is worth every penny to have full visibility over your network.

Software is amazing, very easy to use, you can do cloud monitoring and I love it, I suggest you to go with it.

Overall things have been great. Account manager has been awesome and product has continued to improve over time.

It's confusing to go to that tab to see alerts for hosts that are in SDT and don't actually need immediate response, those and Ack'd errors could almost be their own tab.

Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have.

It has been my greatest pleasure to consistently underutilized and not take advantage of the vast configuration and customization options that this software brings to the table.

Reporting needs to be built out a little more for my tastes. Tweaking DataSources, at least as an MSP can be a real pain.

Ease of use and all the pre-built data-points are awesome.

Dashboards are easily configured and look professional. LogicModule Exchange allows for community sharing of DataSources.

Support has been a god send when I've had to email or call them, they've been very helpful and quick to respond.

Support has been fantastic in helping us get things going, we were up and going within a day (vital for our already busy IT staff).

I guess they are a victim of their own success, my one and only criticism is that now the turnaround on datasources is measured in months not hours. Otherwise, they are hitting on all cylinders.

LogicMonitor is an easy to use operational monitoring platform. We were able to quickly deploy it across our entire envirorment.

Our senior network guys liked it a lot, but we found that Auvik had better integrations with other MSP tools like Autotask, was easier to learn, and came with a better billing model.

One of the best companies I have dealt with and by far the best support.

Easy to use and drill into issues, easy to add resources.

The LogicMonitor support team is also excellent and easy to reach. This is a great group of folks.

It has made training new techs a breeze due to documentation and ease of use. They are responsive to requests and open to help you help them build the product.

If a collector is offline, no data is being cached, so if it comes back online, there's a gap in the data.

Decent product at a fairly budget friendly price.

There are some nice features that help you see the various alerts whether it's the alerts tab counters (that show on the main page) or the way hosts highlight when they have alerts associated.

It's been a great experience, and as we switched from a homegrown Nagios implementation, a giant breath of fresh air.

Excellent solution to monitor the performance of applications.

Using LogicMonitor allowed us to better monitor our environment.

If they do to it what they have done to the web portal, it will be amazing.

I don't like the lack of logs, I know LM has a log filing system but it's not enabled by default and it is very hard to find.

LM has saved us a ton of money. We setup it and got it monitoring our network very easily.

For a smaller company like ours, cost is definitely a large factor and LogicMonitor was definitely a leader in this category.

Logic Monitor allows us to monitor every aspect of our customer environments. We use the connectwise integration top open and close tickets.

They are continuously improving their interface, especially their dashboards, giving us the ability to embed third party graphs (in our case some New Relic APM elements) into their layout.

The layout is brilliant and the ability to customize widgets/dashboards to how you want them for yourself and each customer is easy to use.

We thought we had a perfect network then LM showed us we had a ton of problems and we were able to fix them before they got worse.

The community forums are great and Logic Monitor actually listens to the customers and very often implements recommended improvements. Great product, Great company.

US Dollar

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting.


Users can receive complaints, generate complaint tickets and service complaints around systems, servers, networks and mobile devices remotely. Designed for in-house IT staff, Kaseya VSA provides an integrated IT management platform to manage IT issues and service complaints remotely.


The patch management module automatically updates servers, workstations and users’ computers with the security patches and software updates. IT staff members can schedule updates at an individual system level, departmental level or throughout the entire organization. The solution provides information on CPU, network bandwidth and server load through an integrated console to monitor the performance of IT infrastructure in real-time.


Kaseya VSA is available on a per user per month basis that includes support through an online knowledge base.



LongDescription

Email Monitoring

Application Management

Performance Management

Customizable Reports

Document Storage

Internet Usage Monitoring

Access Controls/Permissions

Activity Tracking

Session Recording

IT Asset Management

Automatic Patch Deployment

Real-Time Monitoring

Virtual Machine Monitoring

License Management

Active Directory Integration

SSL Security

Change Management

IP Address Monitoring

Policy Management

Real-time Alerts

Baseline Manager

Project Management

Approval Process Control

Knowledge Management

Collaboration Tools

Scheduling

Anti Virus

Problem Management

Event Logs

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Bandwidth Monitoring

Audit Trail

Uptime Reporting

Server Monitoring

Screen Sharing

Mobile Access

Simple Network Management Protocol (SNMP)

Inventory Tracking

Unattended Access

Capacity Management

Device Auto Discovery

Compliance Management

Real Time Data

Performance Metrics

Network Wide Management

Issue Management

Maintenance Management

Diagnostic Tools

Configuration Management

Web Traffic Reporting

Real-Time Notifications

Power Management

Real-Time Updates

Ticket Management

Threshold Alerts

Asset Tracking

Customization

File Sharing

Alerts/Notifications

Reporting & Statistics

Multi-User Collaboration

Patch Testing

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Network Resource Management

Deployment Management

Dashboard

Time Zone Tracking

Patch Management

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Credential Management

Compliance Tracking

Automatic Backup

Reporting/Analytics

Monitoring

Remote Access/Control

Remediation Management

Employee Activity Monitoring

Incident Management

Backup and Recovery

Summary Reports

IT Asset Tracking

Patch Prioritization

Remote Support

Secure Data Storage

Session Transfer

Automatic Scans

Issue Auditing

Third-Party Integrations

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Kaseya VSA

In Person

Live Online

Webinars

Documentation

Videos

LogicMonitor’s SaaS-based observability and IT operations data collaboration platform helps ITOps, developers, MSPs and business leaders gain visibility into and predictability across the technologies that modern organizations depend on to deliver extraordinary employee and customer experiences. LogicMonitor seamlessly monitors everything from networks to applications to the cloud, empowering companies to focus less on troubleshooting and more on innovation. Bridge the gap between tech, teams, and IT with powerful real-time dashboards, network device configurations, full data center visibility, network scanning, and flexible alerting and reporting.

Data Aggregation

IT Monitoring

Forecasting

Cost Management

Anomaly Detection

Scheduled/Automated Reports

Supply Monitoring

Capacity Analytics

Network Analysis

Availability Testing

FTP Monitoring

Multi-Cloud Management

Visual Analytics

Activity Dashboard

Multiple Data Sources

One platform, endless possibilities. LogicMonitor is a unified observability platform that includes fully-automated monitoring of infrastructure, cloud, containers, networks, servers, databases, storage, and website uptime. Log analysis and application performance monitoring are available as additional services for even more insights. Contact LogicMonitor directly for more pricing information or a 14-day free trial.

Kaseya VSA vs LogicMonitor

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